FlatRate Moving

I have used Flat Rate 3 times and every time, every service person involved has been fabulous - professional, friendly, responsible, accommodating - all eager to make my move a positive experience in any way they could. This last move was from a large storage unit in New Jersey to California. Every aspect of the move went smoothly. I kept changing my dates and what I would move, getting different estimates - but Bernard Smith in NY was undeterred in his flexible, good humor to support me through my process. The loading men in NJ did extra packing around my furniture to insure all would remain intact across the country. The men unloading at 2 locations in CA went beyond what was necessary to accommodate me. Friendly, eager-to-please people called during the process to keep me abreast of what was happening where with my belongings. All of the people with whom I dealt seemed to be happy in their jobs!! I cannot recommend Flat Rate more strongly. I would use them again, although I hope this has been my last move!

Move size: 1 Bedroom Home Service cost: $8500

If you are looking to spend a big lump of money for some people to come to your home and begrudgingly thrash your furniture around and recklessly move your fragile items, this is the company for you!

I never ever write reviews but was recommended by a close friend to go with FlatRate and have been so disappointed that I felt obligated to warn people.

Everything went well until they had my money. The communication in getting the quote was comprehensive and quick... unfortunately the professionalism and quality of service did not live up to expectations (or cost) on the day it mattered. Movers were indolent, tense and made claims that went against FlatRate guarantees of service.

Movers damaged 80% of our inventory. They broke a bed frame, bookshelf and stripped the screws on our reassembled furniture.

They offered to have a carpenter fix our damaged goods and we refused, as we didn't want to give them another opportunity to disappoint us. We have yet to hear back from them. Instead of rectifying the situation and doing right by the customer, they opted for radio silence.

Move size: 3 Bedroom Home Service cost: $2500

I have moved way too many times in and around the boroughs of NYC, and have used FlatRate for most of my moves. They may not be the cheapest, but they are the most reliable, professional, and conscientious moving company I've dealt with. Other companies have gone way over their allotted time to milk the clock to charge me significantly more than quoted - that was what first drove me to contact FlatRate. Another time, the movers themselves verbally berated me for having too much stuff. I have a few more examples like those, but suffice it to say, I don't get the runaround, belittling, or unexpected overcharges for moves with FlatRate. I also tip my movers 20% because they work their asses off, (especially if their crew is fantastic as some crews are not as good as others) as these pre-war apartments have small hallways, elevators and odd doorway shapes to squeeze furniture in. My furniture has no damage and I have no broken items. (I do all my own packing and rent plastic bins.) I highly recommend FlatRate.

Move size: 1 Bedroom Home Service cost: $2500

Best moving experience one could have.

They packed me up- were so efficient and fastidious- they were way ahead of schedule- and then unpacked me in the same manner. Moving is so stressful- they took all the stress away from me and were so professional and thorough. There were a few scratches- but they were noted and recorded and a carpenter arrived the next day and repaired- I was blown away by all of this. Even friends and family commented they have never seen a move like this. Highly!!!!!! Recommend!!!!!

Move size: 3 Bedroom Home Service cost: $5000

This was the second move I used Flat Rate. They are fast, efficient and careful moving your stuff around. I moved 30-35 miles away, to a whole new state and I assumed it would be expensive but it was very affordable. Aside from the movers being great, the Sales person who coordinated the move, Jose Buzzi was phenomenal. Because of his knowledge he knew exactly what I was talking about when describing what I was moving. He not only helped set me up, but followed up to make sure everything went well, he truly represents his company in a excellent manner, thank you Jose and thank you Flat rate for a smooth move!

Move size: 4+ Bedroom Home Service cost: $1860

Last month, after extensive research, my husband and I contracted FlatRate Moving to move out of a turn of the century brownstone to a doorman building 3 blocks away. We were impressed by the company's guarantee of an efficient, careful move and after several stressful months of packing and organizing, we were looking forward to getting everything done with seasoned professionals.

Unfortunately, our experience was anything but easy. Even though my husband had done a virtual walk-through with the salesman prior to our moving, the foreman, after directing his team to pack up our belongings and load them onto the truck, expressed surprise at the "amount of stuff" we had and the number of floors and threatened to call the company which he said would certainly result in more expenses. His aim was obviously to work a bigger tip out of my husband - essentially it was a shakedown. My husband, stressed and anxious about additional charges, wound up paying a huge tip.

After the move, my husband went back to our old apartment - a restored antique building - and found various instances of damage - a large hole in the wall, a wooden shard missing from a hallway floor, and a ceiling lamp that had been knocked out - none of which was shared with us when it happened. Of course, we felt angry and duped after giving such a large tip to discover these accidents were not communicated to us. Eventually we did get satisfaction on a couple of these points of damage - my husband worked with the customer service department (which took FOREVER) and eventually got a number of these items repaired.

But, most importantly - protective mats were NOT used on any of the wooden floors or carpets, something that was absolutely written into our contract and something as professionals the movers should have done. By the time my husband and I noticed, the moving process was well under way and likely much of the damage had been done.

Our landlady inspected the apartment after we left and was very disappointed with the state of the floors. Because the movers did not use protection, there are scratches and scrapes across the floors of much of the house as well as stains to the carpet. She is now holding our 2 month security deposit while we were forced to open a claim against the moving company.

It's currently with their general counsel who has not responded to multiple emails and phone calls from my husband over the past week and a half, despite understanding the urgency of this matter.

It's like they ghosted us.

This is truly our worst nightmare. We risk not just losing our security deposit - we'll be forced to potentially fight this battle in court with this moving company and potentially our landlady.

Do not use this company.

Move size: 4+ Bedroom Home Service cost: $2800

Flat Rate did an outstanding job on my recent move. It was a complicated operation, but the representative worked with me extensively to handle all the details and help me manage the cost. On moving day, the team was incredible. They packaged fragile items carefully, disassembled and reassembled my couch with no instructions, moved a huge amount of stuff, and placed it where I asked. They worked tirelessly, and did a really great job. Everybody I dealt with was unfailingly polite, friendly, and professional, and they did their best to give me a good outcome. This is the second time (hopefully the last!) that I’ve used Flat Rate, and I can’t recommend them highly enough.

Move size: 2 Bedroom Home Service cost: $4000