FlatRate Moving

These guys have some of the worst customer service I've Ever experienced. Adam Robb handled my move and then as soon as things went wrong, he disappeared. I bought a new sofa from an outlet in Brooklyn and needed it moved to the city. The rate was $500 to move one sofa 4 miles. I didn't want to shop around so I agreed. I was reassured that it would be well wrapped and taken care of, and delivered to me in perfect condition. When the drivers showed up, I came downstairs and saw that they were dragging my brand new leather sofa on its side, the whole length of the truck. Furthermore, the sofa wasn't wrapped!! I couldn't believe my eyes. Its a $13k brand new leather sofa from Restoration Hardware and these guys are treating it like I bought it at a thrift store for 200 bucks. Of course there was a huge scratch in the leather. I tried dealing with FlatRate about this and after many calls I got nowhere. They offered me $180. The replacement of the piece that was damaged is about $3500, and they offered me $180!! Im just so disgusted by these guys..they have no sympathy and no remorse. Its all about dollars and cents. I called my account manager (Adam Robb) for help but it got me nowhere. Then I tried moving up the ladder and finally spoke to a manager Brittany Tovar and pleaded with her to do the right thing. She said that since I didn't insure the item, that's all they were required to give me by law, and that's all they would do. I asked her to at least reimburse me for my move and she made it seem like that was an insane request. Her assistant even told me to bring them to small claims court, which I thought was kind of funny. Anyway, you would think that a professional moving company would know that you need to wrap delicate furniture in blankets, and that if they didn't take all measures to protect your items, they would at least try to do the right thing and make it up to you. Instead these guys just really seemed to not care, and were only willing to do the bare minimum required by law.

Move size: Partial Move Service cost: $500

I moved with Flat Rate and took out Insurance and they broke two items one of which is an antique and a family heirloom. They movers were kind, but the company has decided that they will offer an insulting amount. It seems that taking insurance with them is a scam and only adds to their revenue. I have asked for an appeal which I am sure they will come back with another insulting amount. When I called they said you should have read the policy. I asked the agent if the insurance was theirs or an outside and he assured me it is Chubb. So it is my fault in trusting them. I have learned and can not reccommend then on any basis. I am only happy they did not break any items of real value or I would really have an issue.

Move size: 3 Bedroom Home Service cost: $7500

I have had a few terrible moving experiences, and had basically written off all movers as dishonest and incompetent. Flatrate was an amazing surprise. First of all, just the flat rate - the absolute transparency about the price - should be a rule for every moving company, and was just a huge relief for me, knowing that they wouldn't jack up the price in the last minute. And the price was lower than another company I compared to! Second, the movers were highly competent, efficient, and friendly. Third, the communication was excellent throughout - co. employees emailed or called with any issues, responded to questions clearly, and generally were so easy to work with. Highly recommend and would definitely use again.

Move size: 1 Bedroom Home Service cost: $1600

I shopped around a bit but Flatrate was the only one that could come by and give an honest assessment right away. Their pricing is transparent and it's good to know the cost upfront and not have to deal with that on an already stressful day.

The movers were amazing. Right on time (actually 1 minute early at 8:59!), super humble and worked so incredibly hard. Everything was wrapped up and tons of attention to detail. I've moved 3 times in 5 years and this was by far the best experience.

Move size: 3 Bedroom Home Service cost: $1800