Fine Express Inc

This boys doan hung and mannie were fantastic today.
They arrived in time and packed everything very gently and with great care.
While Doan walked me through the details and paperwork of the process.
There were a couple of small items I forgot to list that they had no problems loading as well.
After they had loaded the truck and left.
I realized forget about my whole closet..ten minutes later Doan and Mannie were back with wardrobes boxes, and one minute later they were gone again.
Very polite, professional, efficient and understanding, excellent team that I would recommend to anyone.

Move size: 2 Bedroom Home Service cost: $1300

I am naturally a very anxious person and was dreading moving, having moved 5 times in NYC before. Fine Express was the best decision I have ever made. They moved everything I had quickly and with great care and the entire process from booking to the actual move could not have been easier. You're quoted based on how much stuff you have and the distance/amount of stairs, not by the hour, which I liked a lot better because I didn't feel rushed and the inventory list made me take stock of everything I have. If you have to move, don't hesitate go with Fine !

Move size: 1 Bedroom Home Service cost: $1150

This team blew us all away! Their commitment to excellence and completing the job made the impossible happen. Our move required work than we anticipated with all the “stuff” we had but it was no bother for this crew. They were gracious as they moved it all on a 90 degree humid summer day. Hats off to these guys. This was the most impressive, physical, detail oriented and overall professional experience I’ve ever had moving. Did I mention they were super friendly? Such pleasant folks in the home and over the phone. I hope this was my last move but they will be the first people I call if we ever have to move again.

Move size: 3 Bedroom Home Service cost: $4600

Great moving experience. Hardworking guys, polite staff. Good communication, reasonable monetary value, goodness and skilled guys. Nice to work with, efficient & friendly. Would recommend them to friend. Liked the flat fee versus paying per hour. Reliable and efficient - friendly movers and time taken / cost as per initial approximation. Excellent servicing at a reasonable monetary value - the crew worked tirelessly and took good care of our household. They turned up on time and professional. This is the Third time I have used Fine Moving and I have been impressed both meters. This company is prompting and incredibly fine. Kept me informed through the physical process and did everything with ease.

Move size: 1 Bedroom Home Service cost: $885

The Fine express team was efficient and professional. Lou came over to give an estimate for the move and the initial price they gave me was what I was charged! No hidden fees! It was very reasonable, especially since only Fine staff will be handling my boxes, and they don't outsource the move to other trucks. I must have contacted at least 10 other businesses for quotes, and Fine brought the most value. They also are very modern!! Great checklist system and helpful labeling. Fine Express even gave me quick check-in phone calls, before, during and after the process which is reassuring.

The team: Doan, Hung, and Jarrod arrived early. They were all very friendly, easy to talk with, polite and made me feel comfortable. Which is great, because when I know the whole place will be in boxes soon, there's that anxiety and "omg what if I don't get it all done?!" feeling.. and with them I was in great hands! Everyone was respectful of my time and belongings.

Doan handled my room and noticed everything that needed to be done. He spotted an extra cell phone charger that he thought would be good to take with me instead of having it packed up, and I'm sure my phone will thank him for that soon!

Jarrod made sure any of the nails still in the walls from the pictures I had hanging were taken down, and the home is in beautiful condition after the move!

Move size: 1 Bedroom Home Service cost: $1835

BE AWARE ! I enter into a business transaction with Fine Express INC back in Nov of 2019. I received my moving quote from [NAME EDIT] (sales rep) to move my belongings from Newburge Ny to Houston Tx. My quote was based on the size and measurements of my two storage units I had there in NY. I was quoted $2300 witch sounds about right for a small one bedroom apartment . I accepted and proceed. I also had just started a new job in Houston and was in Houston working already. I asked if this could be taken care of without having to be in NY at the time of the pick up . I was told, no problem and that all I needed to do was send a money order in the amount of $1000 and give them another $200 on my credit card for a deposit along with my keys to the storage units and authorized the company to empty my storage unites on to there truck for the move. After receiving all that was needed they scheduled the pick up. On the day and after all my belongings were picked up and loaded onto there truck, I received a call from the movers telling me I have used a lot more space than I was quoted. Now instead of $2300 it went to $5673 . This was after they have loaded there truck will all of my belongings. I was then told that all of my belongings would go into there storge area until I paid them 70 percent of the $5673 before there delivered my belongings to Houston TX. I was not even given any opportunity before hand to agree to this kind of huge change in cost. I wasn’t even given a explanation or a itemized list of the fees I was going to have to pay for . I was at the mercy of the moving company. They had all my belongings on there truck. I wasn’t even allowed to take additional insurance, I was told it was to late since they already pick up my things I wasn’t given any option for anything except PAY. I was to say the least, DEVASTATED After hearing what I was going through, my mother wanted to help me with this cost. To get my things to me in my new home. She put $3,500 on her credit card. The company sent her the authorization forms and the recite for the charge , she filled out the form and signed for the transaction and returned to the company. When the movers arrived to Houston the balance was paid. They were paid in full! The company owner [NAME EDIT] called the driver and told them not to unload my belongings because my mother wasn’t in Houston they wanted my mothers card again . They were paid a month before they arrived and My mother lives in Portland . They refused to unload my belongings. They took my belongings and put everything into a storge unit and demanded another $3500 and $68 for the storage unit to be sent in a money order before they would lease my belongings . They were already paid ! They didn’t even tell me where my things were until the next afternoon. My mother and I both had to run and send more money to these people via money orders before they would release the storage unit. At the end of all of this ,the money orders have been sent . I still don’t have my things. If and when they release my things I will have to hire a local mover . You are out of your mind if you use this company. There [EDIT]!

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I want to take it back.

Move size: 1 Bedroom Home Service cost: $5673

One of the main concerns for me about moving out of state was getting an accurate estimate of cost and time. Fine Express not only sent someone to my home to go over the move with me but was able to accommodate my move with a pickup and delivery four days apart. With a flat rate and no added expenses other than the agreed-upon tolls I was quite pleased. The movers were professional and thorough in both pickup and delivery with no damage done to any items and even the out of state timing was within an hour of original ETA. I got 4 bids on the job and while Fine was not the cheapest, I ultimately felt most comfortable using them and considering the results I am glad I did.

Move size: 2 Bedroom Home Service cost: $2200

Fine Express moved us from Queens to Florida. We were supposed to receive our delivery a week after we moved. I understand things happen especially going long distance so our delivery was delayed about a week. I called & spoke with the owner Eli & let’s just say he doesn’t have the nicest etiquette. He is not a pleasant person to deal with. Lou who works there as well was pleasant as can be. He tried to get my move discounted because of the unpleasant experience and Eli was not budging. Our move wound up costing $1100 more than I was originally quoted. I would NEVER recommenced this moving company to anyone. Go with someone else.

Move size: 2 Bedroom Home Service cost: $2300