Fine Express Inc

We moved from New York City to Columbus, Ohio and Lou and the team at Fine Express made it so smooth! Because Lou did a walk-through before our quote I was confident that the price would not change and it didn't! Mike and his team were amazing packing up! Our belongings were delivered at the absolute end of the delivery window but when they came they were so careful, professional and courteous even working in the rain and dark. Thank you to everyone for taking some of the stress out of this move!

Move size: 2 Bedroom Home Service cost: $4500

I talked to a representative named Lou from Fine Express Mover a few times about moving from NYC to Seattle. At first he appeared to be nice, but once I started to explain to him I used standard Home Depot boxes for moving, and I calculated all the sizes of each box, he got very excited and started to argue with me and insisted on all standard Home Depot boxes are 18x18x18. I was trying to tell him that Home Depot sells small, medium, large, and x-Large boxes, so there is no one-size-fit-all. He was still very agitated and went on, so I had to cut him off and said "I'm not here to argue with you. Do you want my business or not." That's when he said "Fxxx you!" and hang up. I wouldn't use this mover and would not recommend them to anyone. They should train their staff to speak with basic decency before they try to get business.

Move size: 1 Bedroom Home Service cost: $2900

Crews were late both days. Could understand for one day and traffic problems, but owner refused to dispatch the crew earlier on the second day. The crew was rude and cursed profusely. Broke four items and laughed about it. Disregarded instructions on boxes. Charged us for 45-minute lunch breaks for each team member. Charged us for wardrobe boxes and didn't put clothes in them. Went over on the estimate, even after a previous in-person inspection of the apartment. Foreman demanded a 15% tip after both days.

Move size: Partial Move Service cost: $4500

I used this company for two moves. One from NY to FL where I had a receipt for 34 boxes moved, among other items. They not only delivered only 30, but the paperwork they showed to the person who was in my home accepting the boxes said 30 while my paperwork in NY said 34. I arrived weeks later to discover the missing boxes. The second move was a lot worse. The movers were extremely rude and incompetent. They broke many items, including a large 3 piece wall unit and even left the interior glass shelves inside without taking them out or wrapping them. The wall unit was brought into the apt. broken in an unusable and unstable condition. When we asked them to remove the piece, they would only do it for hundreds of more dollars even though they admitted it was their fault. Also a mirror was unwrapped and broken, which they admitted was not tied to the truck, so it fell. Many items in this move were also lost and broken. DO NOT USE THIS COMPANY NO MATTER WHAT THE PRICE - THEY ESTIMATE LOW AND WOULD NOT DELIVER THE ITEMS UNLESS YOU PAY THEM DOUBLE AFTER ONLY A FEW HOURS INTO THE MOVE - IN ORDER TO CONTINUE BRINGING THE ITEMS INTO THE HOME.

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Move size: 4 Bedroom Home Service cost: $5000

This company provided an estimate of 1800 and I assumed it would go possibly to 2500 based on rates and discussions with the personnel. The final amount charged was 3869. Ridiculous! I have since filed a complaint with the Consumer Complaint division of the NYS Attorney General's office. The movers also brought boxes that contained trash that were supposed to be discarded curbside. I think this company engages in deceitful business practices and hikes the prices once your belongings are under their control.

M. O'Connor

Move size: 1 Bedroom Home Service cost: $3869

This company will not do the job you pay them to do. If you’re thinking about using this company just look at the damage they have caused in the to many to count 1 star reviews. This company broke and straight up lost over $2,000 worth of my personal items. They were 6 hours late to pick up and I had to ask them to not slide furniture across my wood floors. I was told my $1,000 grill that was dropped would be fully replaced by the mover but when I spoke they said they would not honor that promise but would try. They then dragged out the promise of a replacement for 2 months and then offered me a small amount of money compared to what they broke or lost to not write negative reviews. Future customers deserve to know to stay away from this incompetent and dishonest company if you value your items.

Move size: 3 Bedroom Home Service cost: $5430

I used Fine very recently and I have to admit it was
Best moving experience ever! From the very moment the crew of 4 arrived
at my home they did everything possible to put me at ease and assure me
that they would take care of everything - and they did! Every member of
the crew treated my furniture and personal items with the utmost
respect. Every single item of furniture was carefully wrapped in
blankets so that not even one inch of the furniture was exposed. Every
picture frame was wrapped up and packed in a crate to ensure that the
glass wouldn't break.
We had awful weather on our moving day - rain and wind! - and we live in
an apartment, one flight up steps up, about 400 yards from where the
moving truck was parked. In good weather it would have been a hard move,
but with the pouring rain and wind, it couldn't have been a worse day
for a move! The crew never complained and worked efficiently and
quickly.
Once all of my items were packed up and carefully on the truck, the crew
made two stops for me - one at a mini storage where they unloaded boxes
of my items into a locker I had rented, and the next at our new home.
The guys had been working for 7 hours by this point and must have been
exhausted but they never once let on if they were! They were
consistently friendly, kind, and respectful throughout the entire day!
They asked in which rooms I wanted each box placed, and put together my
daughter's bunk beds wonderfully! One of the guys even commented that he
wanted to double check each bolt because he wanted to be sure it was
safe for my children!
I'd heard so many awful stories from my friends about their moving
experiences and was so nervous about moving - I am SO HAPPY with Fine Express and
their service! It was a stress free day for me knowing how well my
personal items and furniture was handled. I can't thank Fine and the crew
they sent to my move enough! Would definitely recommend!

Move size: 3 Bedroom Home Service cost: $2300