Fine Express Inc

The Fine express team was efficient and professional. Lou came over to give an estimate for the move and the initial price they gave me was what I was charged! No hidden fees! It was very reasonable, especially since only Fine staff will be handling my boxes, and they don't outsource the move to other trucks. I must have contacted at least 10 other businesses for quotes, and Fine brought the most value. They also are very modern!! Great checklist system and helpful labeling. Fine Express even gave me quick check-in phone calls, before, during and after the process which is reassuring.

The team: Doan, Hung, and Jarrod arrived early. They were all very friendly, easy to talk with, polite and made me feel comfortable. Which is great, because when I know the whole place will be in boxes soon, there's that anxiety and "omg what if I don't get it all done?!" feeling.. and with them I was in great hands! Everyone was respectful of my time and belongings.

Doan handled my room and noticed everything that needed to be done. He spotted an extra cell phone charger that he thought would be good to take with me instead of having it packed up, and I'm sure my phone will thank him for that soon!

Jarrod made sure any of the nails still in the walls from the pictures I had hanging were taken down, and the home is in beautiful condition after the move!

Move size: 1 Bedroom Home Service cost: $1835

BE AWARE ! I enter into a business transaction with Fine Express INC back in Nov of 2019. I received my moving quote from [NAME EDIT] (sales rep) to move my belongings from Newburge Ny to Houston Tx. My quote was based on the size and measurements of my two storage units I had there in NY. I was quoted $2300 witch sounds about right for a small one bedroom apartment . I accepted and proceed. I also had just started a new job in Houston and was in Houston working already. I asked if this could be taken care of without having to be in NY at the time of the pick up . I was told, no problem and that all I needed to do was send a money order in the amount of $1000 and give them another $200 on my credit card for a deposit along with my keys to the storage units and authorized the company to empty my storage unites on to there truck for the move. After receiving all that was needed they scheduled the pick up. On the day and after all my belongings were picked up and loaded onto there truck, I received a call from the movers telling me I have used a lot more space than I was quoted. Now instead of $2300 it went to $5673 . This was after they have loaded there truck will all of my belongings. I was then told that all of my belongings would go into there storge area until I paid them 70 percent of the $5673 before there delivered my belongings to Houston TX. I was not even given any opportunity before hand to agree to this kind of huge change in cost. I wasn’t even given a explanation or a itemized list of the fees I was going to have to pay for . I was at the mercy of the moving company. They had all my belongings on there truck. I wasn’t even allowed to take additional insurance, I was told it was to late since they already pick up my things I wasn’t given any option for anything except PAY. I was to say the least, DEVASTATED After hearing what I was going through, my mother wanted to help me with this cost. To get my things to me in my new home. She put $3,500 on her credit card. The company sent her the authorization forms and the recite for the charge , she filled out the form and signed for the transaction and returned to the company. When the movers arrived to Houston the balance was paid. They were paid in full! The company owner [NAME EDIT] called the driver and told them not to unload my belongings because my mother wasn’t in Houston they wanted my mothers card again . They were paid a month before they arrived and My mother lives in Portland . They refused to unload my belongings. They took my belongings and put everything into a storge unit and demanded another $3500 and $68 for the storage unit to be sent in a money order before they would lease my belongings . They were already paid ! They didn’t even tell me where my things were until the next afternoon. My mother and I both had to run and send more money to these people via money orders before they would release the storage unit. At the end of all of this ,the money orders have been sent . I still don’t have my things. If and when they release my things I will have to hire a local mover . You are out of your mind if you use this company. There [EDIT]!

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I want to take it back.

Move size: 1 Bedroom Home Service cost: $5673

One of the main concerns for me about moving out of state was getting an accurate estimate of cost and time. Fine Express not only sent someone to my home to go over the move with me but was able to accommodate my move with a pickup and delivery four days apart. With a flat rate and no added expenses other than the agreed-upon tolls I was quite pleased. The movers were professional and thorough in both pickup and delivery with no damage done to any items and even the out of state timing was within an hour of original ETA. I got 4 bids on the job and while Fine was not the cheapest, I ultimately felt most comfortable using them and considering the results I am glad I did.

Move size: 2 Bedroom Home Service cost: $2200

Fine Express moved us from Queens to Florida. We were supposed to receive our delivery a week after we moved. I understand things happen especially going long distance so our delivery was delayed about a week. I called & spoke with the owner Eli & let’s just say he doesn’t have the nicest etiquette. He is not a pleasant person to deal with. Lou who works there as well was pleasant as can be. He tried to get my move discounted because of the unpleasant experience and Eli was not budging. Our move wound up costing $1100 more than I was originally quoted. I would NEVER recommenced this moving company to anyone. Go with someone else.

Move size: 2 Bedroom Home Service cost: $2300

We moved from New York City to Columbus, Ohio and Lou and the team at Fine Express made it so smooth! Because Lou did a walk-through before our quote I was confident that the price would not change and it didn't! Mike and his team were amazing packing up! Our belongings were delivered at the absolute end of the delivery window but when they came they were so careful, professional and courteous even working in the rain and dark. Thank you to everyone for taking some of the stress out of this move!

Move size: 2 Bedroom Home Service cost: $4500

I talked to a representative named Lou from Fine Express Mover a few times about moving from NYC to Seattle. At first he appeared to be nice, but once I started to explain to him I used standard Home Depot boxes for moving, and I calculated all the sizes of each box, he got very excited and started to argue with me and insisted on all standard Home Depot boxes are 18x18x18. I was trying to tell him that Home Depot sells small, medium, large, and x-Large boxes, so there is no one-size-fit-all. He was still very agitated and went on, so I had to cut him off and said "I'm not here to argue with you. Do you want my business or not." That's when he said "Fxxx you!" and hang up. I wouldn't use this mover and would not recommend them to anyone. They should train their staff to speak with basic decency before they try to get business.

Move size: 1 Bedroom Home Service cost: $2900

I used this company for two moves. One from NY to FL where I had a receipt for 34 boxes moved, among other items. They not only delivered only 30, but the paperwork they showed to the person who was in my home accepting the boxes said 30 while my paperwork in NY said 34. I arrived weeks later to discover the missing boxes. The second move was a lot worse. The movers were extremely rude and incompetent. They broke many items, including a large 3 piece wall unit and even left the interior glass shelves inside without taking them out or wrapping them. The wall unit was brought into the apt. broken in an unusable and unstable condition. When we asked them to remove the piece, they would only do it for hundreds of more dollars even though they admitted it was their fault. Also a mirror was unwrapped and broken, which they admitted was not tied to the truck, so it fell. Many items in this move were also lost and broken. DO NOT USE THIS COMPANY NO MATTER WHAT THE PRICE - THEY ESTIMATE LOW AND WOULD NOT DELIVER THE ITEMS UNLESS YOU PAY THEM DOUBLE AFTER ONLY A FEW HOURS INTO THE MOVE - IN ORDER TO CONTINUE BRINGING THE ITEMS INTO THE HOME.

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Move size: 4 Bedroom Home Service cost: $5000

Crews were late both days. Could understand for one day and traffic problems, but owner refused to dispatch the crew earlier on the second day. The crew was rude and cursed profusely. Broke four items and laughed about it. Disregarded instructions on boxes. Charged us for 45-minute lunch breaks for each team member. Charged us for wardrobe boxes and didn't put clothes in them. Went over on the estimate, even after a previous in-person inspection of the apartment. Foreman demanded a 15% tip after both days.

Move size: Partial Move Service cost: $4500

This company provided an estimate of 1800 and I assumed it would go possibly to 2500 based on rates and discussions with the personnel. The final amount charged was 3869. Ridiculous! I have since filed a complaint with the Consumer Complaint division of the NYS Attorney General's office. The movers also brought boxes that contained trash that were supposed to be discarded curbside. I think this company engages in deceitful business practices and hikes the prices once your belongings are under their control.

M. O'Connor

Move size: 1 Bedroom Home Service cost: $3869

This company will not do the job you pay them to do. If you’re thinking about using this company just look at the damage they have caused in the to many to count 1 star reviews. This company broke and straight up lost over $2,000 worth of my personal items. They were 6 hours late to pick up and I had to ask them to not slide furniture across my wood floors. I was told my $1,000 grill that was dropped would be fully replaced by the mover but when I spoke they said they would not honor that promise but would try. They then dragged out the promise of a replacement for 2 months and then offered me a small amount of money compared to what they broke or lost to not write negative reviews. Future customers deserve to know to stay away from this incompetent and dishonest company if you value your items.

Move size: 3 Bedroom Home Service cost: $5430

I used Fine very recently and I have to admit it was
Best moving experience ever! From the very moment the crew of 4 arrived
at my home they did everything possible to put me at ease and assure me
that they would take care of everything - and they did! Every member of
the crew treated my furniture and personal items with the utmost
respect. Every single item of furniture was carefully wrapped in
blankets so that not even one inch of the furniture was exposed. Every
picture frame was wrapped up and packed in a crate to ensure that the
glass wouldn't break.
We had awful weather on our moving day - rain and wind! - and we live in
an apartment, one flight up steps up, about 400 yards from where the
moving truck was parked. In good weather it would have been a hard move,
but with the pouring rain and wind, it couldn't have been a worse day
for a move! The crew never complained and worked efficiently and
quickly.
Once all of my items were packed up and carefully on the truck, the crew
made two stops for me - one at a mini storage where they unloaded boxes
of my items into a locker I had rented, and the next at our new home.
The guys had been working for 7 hours by this point and must have been
exhausted but they never once let on if they were! They were
consistently friendly, kind, and respectful throughout the entire day!
They asked in which rooms I wanted each box placed, and put together my
daughter's bunk beds wonderfully! One of the guys even commented that he
wanted to double check each bolt because he wanted to be sure it was
safe for my children!
I'd heard so many awful stories from my friends about their moving
experiences and was so nervous about moving - I am SO HAPPY with Fine Express and
their service! It was a stress free day for me knowing how well my
personal items and furniture was handled. I can't thank Fine and the crew
they sent to my move enough! Would definitely recommend!

Move size: 3 Bedroom Home Service cost: $2300

Very poor service lots of hidden charges. They broke the furniture. they give quote for 1 bed Apt $800 to 1000. you need to give them deposit. but when they show up, you will different ugly face. now they tell you price will be 1700 to 1800. if you disagree then they threaten you to report credit bureau and deposit will not be refund. they charge extra hour, Gas and Toll and You also have to pay them to returning their home after drop your stuff. I wish I could know this before I got ripped off. I hope this will help someone to avoid this evil before making any more damage to you and your stuff.

Never recommend to anyone.

Move size: 1 Bedroom Home Service cost: $1200