Federal Relocation Services

OK so we were doing our research my wife an I and we came across this company with the federal seal on it which makes it seem comforting. Well we called the government to make sure if it was actually government affiliated and what do you know. They absolutely are not government or federal about anything they do. I tried verifying the reviews they had put up on the site they have and all the reviews were faked as well with fake pictures lol wow!! Also they weren't smart enough to think people will google all the address and sites they have locations. Well we did and they Photoshoped the seal from the company onto other companies building sites to make it seem they have multiple locations. Ive been around a while and never have a seen such a scam company and such fabricated and fraudulent activity to capitalize on US the dumb consumer. Or so they think we are dumb. If this company contacts you. Run!

Service cost: $7000

I didn't know who to use for the move from New York to Miami. I have never made a move like this before. I asked around and checked for referrals but every mover was either way to expensive or had way to many bad reviews. I ended up putting my info in a website for quotes from reliable movers. I was contacted by Federal Relocation as well as a few other companies but after consideration and research I decided that this was the best decision. I was right. They delivered on every promise. It was a stress free as a move like this could possibly be. I will be referring them to all my family and friends.

Service cost: $4233

I had been moving around a lot for my work. But, this past June I got married so I decided to settle back home in New York from Florida. I was referred to Federal Relocation Services from a friend, because I was worried about my belongings being moved without me near them.
I spoke with the owner the entire time, who assured me that my stuff would be delivered on time and with care. It was. I had a positive experience with this service. My biggest issue is that I was not able to call them on the weekend, although I did get email responses when it was concerning an important question.
I still have more things to move from my office in Miami back here, and I am in touch with the owner again for that, since they did a good job with my move.
Altogether, I had a good experience and am happy to have done business with them.

Service cost: $5000

After my temporary job in Virginia ended, I needed to get back to South Carolina to start a new position. Federal Relocation Services were able to pack up my meager belongings and fit them on a truck that had space. It cost me around $1500, and it took about a week to get my belongings. My experience with them was much better than that one I had in moving to Virginia. I normally pack up and move everything myself, but this time, that wasn’t an option. After my experience with FRS, I may never move myself again. This was so much easier.

Service cost: $1500

We used Federal Relocation to move us and the Agent was nice and friendly and that is about the only good thing I can say. They contracted us out to MADE MOVING AND STORAGE. My father in-law was at the storage unit when they picked my items up and said that they were doing a great job. Well they should, since I was charged an extra $625 for putting things in boxes that were in bags. Part of that cost was $120 to bubble wrap 4 items which I found out when they delivered our items was our televisions. Really ? $120 for that. They asked my father in-law when we wanted our things delivered and he told them November 30th. We got our things delivered December 6th. All of our lamps were broken and the furniture was damage and our pictures got wet. my tool box with my tools are nowhere to be seen. They pulled up in a semi truck to deliver my items and it did not have a ramp or lift. It makes we wonder how they would they get items like a fridge or stove off the truck. Some of the items I paid to be put in boxes came off the truck in bags like we had them (no boxes) and the other boxes were damaged badly. I also got charged $600+ for more space then what Agent figured I needed. One of the workers asked me for a tip after they got done delivering my items and I told him no. 6 days late and $1250 more then I was quoted.

Service cost: $4467

The guys at Federal Relocation Services provided a quick and easy experience so I could get into my new office space and get to work. The company’s customer service was helpful and considerate. They answered all of my questions promptly and with much expertise which was great because, being in charge of a lot of expensive office equipment, I had many questions about the moving procedures. On the day of the move, the crew showed up right on time and ready to work and I got out of their way so they could do their thing. Before I knew it, the office space was cleared and on the road to the next space. I would definitely use them again when I need to move out!

Service cost: $300

Initially moving in it of its self is always a daunting entity. I was not sure of many aspects, and these factors made the move even more of a challenge. It was by the great graces of Federal Relocation services that all my worries went away. There more than effective way of assuring all these worries was addressed and accommodated as soon as possible was greatly appreciated. From the first encounter to my last, Federal Relocation Services really provided a awesome experience. They were attentive, effective, and caring with my items, and treated them as if they were their own. I am surely using Federal Relocation Services for any other moving needs! If you happen to be looking for a company to be have effective, exceptional service Federal Relocation services is the company for you!

Service cost: $400

I've never had such great service from a moving company before. All the workers and the moving truck came to my house before the scheduled time and started packing the stuff onto the truck. They wanted to make sure everything was secure and placed safely on the truck which was great. Plus they didn't want to rush which is great as well. The owner was so nice to talk to and he made sure I was satisfied with the movers. I will most definitely work with them again!

Service cost: $200

This was my first move and I was terrified! I had never used a moving company before and I was worried about the entire packing and transporting process. Federal Relocation Services made it effortless and painless. Really awesome customer service! They were on time and worked quickly and efficiently. The asked questions about where items would go to help organize the boxes and make unpacking easier. They left the house with everuthing we own and I was very nervous. When we turned the corner on our new street the first thing we saw was Federal Relocation Services waiting for us!.

Service cost: $1898

I've been searching all over for a reliable and affordable moving service and I believe I have finally found one. From the time I scheduled my appointment to the time when the movers showed up they were right on and very friendly. This made a world of difference to me with a busy life. Federal Relocation Services went out of their way to take special care with my Grandmother's old armoire that me and my wife received for our wedding day. I have to be honest I was a little afraid it would get damaged during the move. Turns out it was fine. Lastly, I want to say thank you to the kind receptionist who helped me select the best package and for a little extra I received a worry free moving experience. Definately, recommend and will use in the future!

Service cost: $2000

I must say! Federal Relocation Services has such wonderful customer service from start to finish! I am always in need of relocating due to my job and so scheduling my move was such a breeze as they are by far super thorough, professional, and quick! The rates are extremely reasonable with no hidden surprises in the end as oppose to other moving services. My furniture arrived safely with no scratches/damages, and the staff was super efficient, extremely communicative and overall just so pleasant as they arrived on time and got straight to work. I honestly always recommend Federal Relocation Services without a doubt and would definitely use them again without hesitation for all future moves.

Service cost: $320

Unfortunately, this company does not deserve a one star rating. It deserves a NEGATIVE 5 stars. My experience was horrible. In the beginning, they call and is always available because they want your money. The customer service and availability goes down once they receive your money. DONT DO IT!
The movers came a day late after my scheduled pick-up date, in which I took off of work for and they didn't show up. The dispatcher did not have the audacity or consideration to call and let me know until after the time block they gave me. As stressful as moving from one state(MI) to another(MD) can be, this company definitely added more stress to the situation. My belongings were delivered 6 DAYS AFTER the scheduled/estimated day they gave me. What makes this even worse is on the 5th day after my scheduled delivery I received a call from the mover who was driving to me stating that he would have my items to me by 3pm that day. Quite naturally I leave work so that I am able to be home upon their arrival. They don't show. The following day, the 6th day after the scheduled delivery date, they actually show up. So I had to miss another full day of work. No one ever apologized. I spoke with the dispatcher manager throughout this process and he was the most unprofessional, non-chalant and rude individual you could possibly encounter. Moreover, I contacted(well attempted to) Federal Relocation Services during this horrific experience and NO ONE from the company phone number nor the cell numbers of the representatives who were contacting me in the beginning answered my calls nor did they respond to any of my emails.
After unpacking my items I noticed screws missing from my furniture, scratches on my furniture that were not there prior to the move and overall items were not delivered in the same manner or condition they were when they left my home in MI. There were chairs that left my home in MI that were assembled and wrapped, however, when they were delivered to me they were unwrapped and disassembled and the screws were no where to be found.
I have came out of more money with this move because my items were not taken care of and also having to take off of work(losing wages) due to them not fulfilling the agreement. I am writing this review to reframe someone else from making a huge mistake by trusting this company with your move. Save yourself the stress. It is not worth it!! The customer service is horrible and your items are not guaranteed to be taken care of during the move.

Move size: 1 Bedroom Home Service cost: $1900

From the beginning, the person on the phone was very rude and trying to be a smart guy with me when receiving my moving quote. They had really great reviews though, so I tried to be open minded and did my best to explain my situation. The man on the phone was demeaning and accused me of giving him wrong and made up information because we were not moving a lot of the common things people move from houses (a bed, dresser, etc). I explained that we are getting rid of our current ones and buying new ones, but he then started to say that a house has artwork, and mirrors, and things on the walls, that why am giving different lists of things to different people.. I explained that I had boxes and plastic bins that I will be using, like any other person does, and he was still very belittling and rude. Overall, I felt very disrespected and shocked to be spoken to in this manner, especially when someone is trying to earn my business. He tried to put me on hold and get me a quote, but I hung up, blocked the number, and hope no one ever hires such a rude and disgusting company.

Move size: 2 Bedroom Home Service cost: $2500

The person I originally spoke with (Kenny) was very nice, which made the company 150x more inviting the rest of my experience. After spending a lot of time on the phone with them, I finally agreed to have them be our moving company. He asked me to walk around my home and give him an inventory of my "furniture". And that is exactly what I did. I told him how many beds, couches, tables, toy boxes, book shelves, etc. I also gave him an estimate of how many boxes and totes I had. Fast forward to the day of the move. The company that they had contracted out shows up, and I looked at the truck thinking, wow, that's going to be a tight fit. Come to find out, based off of the "furniture" inventory that I gave Kenny, they sent a truck that A. had someone else's belongings on it, and B. did not have enough room for all of our things. See, what Kenny failed to mention was, he wanted inventory of EVERYTHING in my home. This was my first time using a moving company, so when he asked me about specific furniture pieces, I gave him exactly that. He never asked me about pictures on the walls, tv's, any form of wall decor, or any loose or miscellaneous items, which I had A LOT of. Federal Relocation also did not inform me that if any of my items were NOT in a box, the movers would NOT put it on the truck. So now, I was being forced to pay for additional packing material. The movers start loading all of our things on the truck (started at 9am) and by 4pm, they ran out of room. While this is happening, I tried contacting Kenny on many different occasions, to find out what happened. I wanted to ask him what we were going to do when all my things didn't fit. I wanted to ask him why he didn't ask me to be more specific when asking me for my inventory, and how this was going to affect my quote. Kenny never answered. It's like he booked me, and then disappeared. I finally start talking to someone by the name of Jordan, and he was just an a**. He was rude, inconsiderate, and acted as though this was my fault. He asked me "why didn't you tell Kenny about all the items on the walls??". Seriously?? After hanging up on him out of frustration, the movers tell me that they are going to take what they have loaded so far, to a nearby storage unit, unload, and then come back for the remainder of the items. This means that all my belongings were going to be loaded, unloaded, loaded, unloaded, loaded, and then unloaded. That is 3 times on and off of a truck, by men who like to work in a rush. After unloading my things into that storage unit, they come back and load what's left. By the time they were done it was 9pm. My original estimated volume was 1023cf and that was going to cost me $5319.60. When they were done, they loaded me at 1778cf, and my new charge was $9245.60. Because the movers were contracted out, they had no control over what the estimate was and they were forced to collect what was owed. Did Kenny or Jordan ever call the moving company to see how they could help the customer?? No. Did Kenny or Jordan ever call me to try and smooth things out, or tell me how they were going to help me, when I made it VERY clear that I was stressed and upset?? No. Did I ever hear from Kenny or Jordan again?? No. DO NOT EVER USE THIS COMPANY!! Once they have your money, they pop their collar and disappear.

Move size: 4 Bedroom Home Service cost: $11250

We recently used this company and their affiliates to move us from Michigan to New Mexico.. WHAT A NIGHTMARE! Please save yourself some sanity, stress, and massive regret! DO NOT USE THIS COMPANY! Initially, they make you think everything will be handled with the utmost care and professionalism! NOT! This is a con job if ever there was one! Thank God I had the wherewithal to pack most of my crucial art supplies and expensive tools myself!

During the planning phase, I specifically asked if the packers/movers were bonded (and not just folks off the street who couldn't be trusted); the Federal Relocation agent assured me their company only dealt with TRAINED PROFESSIONALS! What a crock of horse manure! Between the packers and the movers, they STOLE OUR 55" TELEVISION and other electronic items, broke the legs off our sofa, broke ALL of our book shelves, broke ALL of our lamp shades (because they just threw them in boxes without any wrapping or protection), broke precious glassware (again, because they threw them in boxes along with heavy items without wrapping them), they threw all of our books in boxes (note: not placed them neatly so the covers didn't get damaged).. the list of damage is so long, I get emotional just writing about how bad this experience was for us! Despite all of this damage, they tried to raise their price by over $10K on the day of packing and then tried to hold our items hostage until we gave them even more money for horrendous service, deceitful business practices, and THEFT!

Once they got to our new home, the con job escalated! We have 2 garages and 2 separate entrances to our home (one lower; one upper) with ample driveways to both so they would not have to carry anything more than 75 feet or up any stairs.. well, they tried to pretend like they couldn't get their truck close enough, so they tried to charge us EVEN MORE MONEY by measuring the distance from the street and up a flight of stairs! What was so ironic is that when all his local helpers got tired of climbing those stairs with such heavy items (about 8 hours), the driver managed to get his truck so close to our front door we could hit it with a coin toss! As if to spite us, the remaining movers put our items wherever they so desired, even though boxes were clearly labeled! They left our bed unassembled even though we contracted for disassembly and re-assembly of all major furniture. WHAT A NIGHTMARE!

In the beginning, I sent them a zillion pictures of our 2 bedroom apartment and told them exactly what the job entailed (our place was more of an art studio than a normal living space). There were no major items like refrigerator, stove, washer, dryer, etc … After 2 planning sessions, the FL agent quoted us approximately $15K but then the packers stole our stuff while trying to get even more money out of us. Everyone we dealt with was independent and tried not to live up to the initial contract! We found this experience the worst ever!

Move size: 2 Bedroom Home Service cost: $25000

DO NOT USE THIS COMPANY! I just used them for my relocation from Los Angeles to Dallas. Please do not use them. This was my experience.

First and foremost they are a Broker company, not a moving company. When you speak to the sales agent, they will try to portray that they are not by letting you know they only have the best movers who are trained for certain amounts of time etc.. untrue.

After I discovered that they were a broker company, they told me that they only use 12 moving companies and they have to have great reviews.. also untrue. They give you their best price and sell you on the 'we quote by item not by square feet or weight'. This I found out doesn't matter at the end of the day because they way underquote you and don't communicate anything to the moving company.

My movers arrived and immediately told me that they underquoted me and my stuff took up more space then I was sold. So the same items I was quoted for were now taking up to much space. They told me it would be $800 more to fit everything. I definitely didn't allow that and insisted they fit everything that I was quoted for.

Jack, my FRS agent was adamant that if my first available date was 12/27/17, it would be there within 2-3 days tops. My belongings where picked up in Los Angeles on 12/20/17 and were not delivered to my Dallas home until 1/20/18. Moving is already stressful enough, you do NOT need to work with people like this.

Furthermore, the A+ moving company that they promised me was GARBAGE. They have a whopping 1.5 star on yelp -- MOVE ON MOVING formerly Vegas Valley Movers -- https://www.yelp.com/biz/vegas-valley-movers-las-vegas-4.

When my stuff finally arrived, I found that my 50" tv was lost/stolen & my glass table and $350 floor lamp where damaged. The agents promise to be with you through the entire process but Jack disappeared the moment my deposit hit.

This is a terrible terrible company. Please do your research to save yourself from an extra headache.

Move size: 1 Bedroom Home Service cost: $1600

Kacy, the Federal Relocation Services contact, quoted me $980 less than what I was forced to pay at dropoff. I suppose he considered my blindness when he misconstrued what was 524 sq.ft. of property to be 300 odd square feet of property. The mover who picked up my storage unit property caught the mistake. After a dozen phone calls back-and-forth with Ty at the Miami office center, I was told to pay the second of three payments, the original amount agreed upon. By the following week both kacy and Ty had been fired. I found this out because my emails to kacy remained unanswered. Wanting to make sure I would not be overcharged at dropoff, I was referred to Bianca in customer services who assured me she would iron this out within a day. Not hearing back from her, I called back and my case had been handed off to Brittany.
My phone calls have been avoided ever since. The driver of the truck refused to leave my property until I had paid the extra $890, cash. I was told I would get an extra charge of $600 if they had to return. That on top of extra storage fees. Upon examining my property, the boxes that had fragile written all over them had holes poked in them, they were crushed, and many of my deceased mother’s plates were broken. Lampshades were crushed, a metal lamp was bent at right angles, and two other lamps are missing parts. Several pieces of framed artwork arrived with broken glass. After so many promises, phone calls, emails, and pretense of goodwill, I have never heard from them again.

Move size: Partial Move Service cost: $3000

The Broker returned my internet query with "I have truck in area that needs to be filled". I explained that I was just getting quotes and did not have an exact list yet. He said ,"no problem" and returned a quote of $1,350. for my move with 9 items on a list. I said I had lots more stuff than that, again he said "no problem", the list was just a formality. He said he increased it to 40 items plus put extra boxes on it. He said we would have more than enough room. His list was very vague. For instance, I said we had a sectional couch. He listed a 2 piece couch, our couch is 8 pieces. However, the quote was still $1,350. Well, when the movers came ( two hours late, 9:30PM ,in the dark and not even the same company) they took one look at my stuff and said, no way are we taking that, and that, and that, because it is not on the list! It turned out that the "list" was a problem! The list had to be specific like I thought! I told the movers that I was told to just finish filling the truck. They said they have to take only what is on the list or I would be charged triple for the stuff they took. What a mess. Federal Relocators who said they would be there "every step of the way", had no after-hours phone number, the broker was unreachable by email and his cell was not being answered I had to let the truck go without the items. When I tried to get my deposit back, ( they do not take credit cards, they insist on a direct check payment using your bank routing number!) I was told to write to a to an email address called info@federalrelocators.com. There was no contact name given and when I got an answer ( a refusal of course) the letter was unsigned. The Broker , Michael, who would be with me "every step of the way" is running to the bank. I returned a email to the unknown writer of the refusal explaining again the situation and have not heard any reply. They are scammers , do not use their services.

Service cost: $1350

I signed up with this company because they looked so good online. The salesperson was friendly. I later found out that they would not be moving my things, I was subbed out to another company.  THAT company has horrible reviews all over the web!  I would never have chosen them. That Federal Relocation Services chose such a sham of a company to work with is ridiculous. Now I am dealing with broken furniture (some to the point of being unusable.). And over three weeks later, some of my items have still not been delivered.  FRS does not want to take responsibility for this nonsense, trying to make me just accept it.    Not going to happen, and I recommend you do not allow yourself to get swindled by this company, no matter how professional looking the website, or how nice the sales pitch.

Service cost: $5500