Federal Relocation Services

Broken promises.

I signed up with this company because they looked so good online. The salesperson was friendly. I later found out that they would not be moving my things, I was subbed out to another company.  THAT company has horrible reviews all over the web!  I would never have chosen them. That Federal Relocation Services chose such a sham of a company to work with is ridiculous. Now I am dealing with broken furniture (some to the point of being unusable.). And over three weeks later, some of my items have still not been delivered.  FRS does not want to take responsibility for this nonsense, trying to make me just accept it.    Not going to happen, and I recommend you do not allow yourself to get swindled by this company, no matter how professional looking the website, or how nice the sales pitch.

Decetiful Cost Estimate and Negligent Customer Service.

Quote was constantly changing and still fell 30% short of what my final services cost was. Unacceptable margin for error. Their emergency assistance hotline, intended for day-of-moving services, was not attended on the day of my move and I was left to sign the contract for receipt of goods prior to the movers actually unloading the truck. Hidden/misrepresented fees were common and naturally there was no cooperation in seeking recourse/accommodations after the move was complete. Countless calls and several e-mails went unanswered in my attempt to "open a case" per their own recommendations.Their services are in no way competitive with other shipping companies and you should look elsewhere.

Stay Away!

This company is a scam! You sign an agreement with a nice lady who explains everything and makes everything sound great. You agree on an "Inventory" and she gives you an attractive price. She assures you that they won't be additional costs and after you pay one third of the fee she goes away. You will never speak with her again. Now you speak with "Operations". From this point on whatever you agreed with person number one doesn't count. At relocation day, a different company show-up and the problems begin. Different things are not included and will be done at extra cost. But the biggest problem is that this second company doesn't care about the inventory, they charge by cubic feet so with their calculation, the price is double what you had agreed to. By now you have already paid 2/3 of the fee and your furniture is in the truck going to its destination. As the truck leaves, you get an email with the new price. If you complain and tell they you will not pay the new fee, they will just tell you that they will put the stuff in storage and charge you a daily storage fee. What a scam! Stay away from them.

Federal Relocation Services, moving brokers.

Kacy, the Federal Relocation Services contact, quoted me $980 less than what I was forced to pay at dropoff. I suppose he considered my blindness when he misconstrued what was 524 sq.ft. of property to be 300 odd square feet of property. The mover who picked up my storage unit property caught the mistake. After a dozen phone calls back-and-forth with Ty at the Miami office center, I was told to pay the second of three payments, the original amount agreed upon. By the following week both kacy and Ty had been fired. I found this out because my emails to kacy remained unanswered. Wanting to make sure I would not be overcharged at dropoff, I was referred to Bianca in customer services who assured me she would iron this out within a day. Not hearing back from her, I called back and my case had been handed off to Brittany.

My phone calls have been avoided ever since. The driver of the truck refused to leave my property until I had paid the extra $890, cash. I was told I would get an extra charge of $600 if they had to return. That on top of extra storage fees. Upon examining my property, the boxes that had fragile written all over them had holes poked in them, they were crushed, and…

This Company is a Scam. do Not Use.

They low ball the estimate but come on time to pick up your stuff..then upcharge you for EVERYTHING. 1700 mile trip states in contract should take 3-21 business days. These guys took over SIXTY days. AND the boxes were damaged. The insurance is a scam. DO NOT USE.

Not What I Expected.

We used Federal Relocation to move us and the Agent was nice and friendly and that is about the only good thing I can say. They contracted us out to MADE MOVING AND STORAGE. My father in-law was at the storage unit when they picked my items up and said that they were doing a great job. Well they should, since I was charged an extra $625 for putting things in boxes that were in bags. Part of that cost was $120 to bubble wrap 4 items which I found out when they delivered our items was our televisions. Really ? $120 for that. They asked my father in-law when we wanted our things delivered and he told them November 30th. We got our things delivered December 6th. All of our lamps were broken and the furniture was damage and our pictures got wet. my tool box with my tools are nowhere to be seen. They pulled up in a semi truck to deliver my items and it did not have a ramp or lift. It makes we wonder how they would they get items like a fridge or stove off the truck. Some of the items I paid to be put in boxes came off the truck in bags like we had them (no boxes) and the other boxes were damaged badly. I also got charged $600+ for more space then what Agent figured I needed. One of the…

What a Nightmare!

We recently used this company and their affiliates to move us from Michigan to New Mexico.. WHAT A NIGHTMARE! Please save yourself some sanity, stress, and massive regret! DO NOT USE THIS COMPANY! Initially, they make you think everything will be handled with the utmost care and professionalism! NOT! This is a con job if ever there was one! Thank God I had the wherewithal to pack most of my crucial art supplies and expensive tools myself!

During the planning phase, I specifically asked if the packers/movers were bonded (and not just folks off the street who couldn't be trusted); the Federal Relocation agent assured me their company only dealt with TRAINED PROFESSIONALS! What a crock of horse manure! Between the packers and the movers, they STOLE OUR 55" TELEVISION and other electronic items, broke the legs off our sofa, broke ALL of our book shelves, broke ALL of our lamp shades (because they just threw them in boxes without any wrapping or protection), broke precious glassware (again, because they threw them in boxes along with heavy items without wrapping them), they threw all of our books in boxes (note: not placed them neatly so the covers didn't get damaged).. the list of…