Long Haul Van Lines

They came to pick up our items for small move from MI to FL. 6 weeks later, and now past 2 of the dates they told us our stuff would leave The warehouse and still has not left yet. They refuse to give us even an estimate of one we might get our things. We don't live full time in Florida and we've flown down twice now based On the original dates they gave us To be there to receive our belongings which have never come. The woman Ashley on the phone along with another older woman are dreadful! Profoundly rude and will not give a straight answer and have no accountability. Run, don't walk away from this terrible company!!

Move size: 2 Bedroom Home Service cost: $2000

They quote you one price and when the load your stuff they pop you with extra charges. Then before they unload your stuff they pop you with more charges. I marked glass in big letters on my boxes so the delivery people would know these items are glass when the boxes were delivered it looked like they had been kicked all the way from Atlanta. Broken items pieces missing etc.. Oh one more thing one of the delivery people got aggressive with me and wanted to fight. NEVER NEVER NEVER AGAIN.

Service cost: $2000

This was the worst experience I have ever had moving the employees. They were very aggressive to me - the front desk office staff, my landlord and the security guard. I actually had to get one of the movers escorted out of my building. There were so many hidden fees. It was the worst moving experience I have ever had and I promise you, you do not want to use these guys. They would not unload the stuff from the truck until all the hidden fees were paid in full. They were dressed like little hoodlums pants down to their knees as ghetto. So please I'm doing you a huge favor by writing this review.

Service cost: $4000

My initial interaction with the company (April) was good. She was very nice and followed up..even giving me her personal number so I could call on Easter (that should have been a red flag..way too eager to get my business). She went over my inventory, giving me a pretty good estimate and gave me plenty of time to change the inventory if needed. That being said, once I paid my deposit, all communication stopped. There was never any mention from her about details like the pick up window, delivery time window, the insurance in case of damages, and any choices I had (and could have paid extra for). Contract was simply sent to me and I had to sign it and send the deposit. Pick up was supposed to be 20 July. At 8:00 a.m. the driver called and told me they'd be there by 2-3:30 p.m. At 5 I called the driver back since they still weren't there and he informed me he was 15 miles away and would be there shortly. At 7:30 they showed up. Once they got there the 3 guys kicked butt packing. They worked until I kicked them out at about 10 p.m. and came back at 8 a.m. the next morning..finishing up late that afternoon. They did a crappy job of writing what was on the inventory (merely listing 'box' as a description, for example), therefore it was pretty impossible to know what was in the boxes and where they came from/needed to go. I could not verify anything really, so when the guy stated that my inventory ended up being more that originally agreed to I didn't agree but they have you over a barrel. I ended up paying probably $700 more than agreed to and did NOT have more cubic feet..I guarantee. I ended up not shipping a few large items on my original inventory, so adding a few more boxes should have been a wash. As I said, they have your stuff so you really have no way of arguing. Delivery on my contract was supposed to be 25 July (a Saturday). I waited around all day and called the company multiple times with no answer. Apparently they do not work on the weekends and don't bother to answer phones either. First thing Monday morning the 27th I called them and they told me the contract says they have 20 days to deliver but usually it's much faster. They also said it would probably be 3 or 4 days from that point (without a firm date). Delivery driver texted me late on 29 July and said they should be there the following afternoon around 4 p.m. Around 2:30 they texted and said it would be around 5:30 or 6. They showed up around 9 p.m..with 2 guys, and were finished around 11:30 p.m. This was a week night and my husband had to get up for work at 3:45 a.m.  I live on a very hilly street and they did a horrible job of navigating the moving truck, messing up my neighbor's driveway and yard. At one point several of my items fell out of the back of the truck when they were maneuvering the truck with the back door open. It was immediately apparent that alot of glass was broken since there was broken glass on my front porch area, in my garage, and in my den on the floor. This was due to the packers, not the delivery guys. For example, one of the packers taped together 3 items: a beach chair, a wooden spice rack, and a big picture in a frame. These were not placed in a box and did not have padding around them..they were simply loose items taped together. Needless to say, the glass was shattered when it was put in my garage. Upon unpacking my boxes I found that the packers had put my 20 quart slow cooker loose on top of a large table saw, inside a dishpack box. The slow cooker was mangled/destroyed from moving around in transit. The packers put all my glass pans (like lasagna dishes) at the BOTTOM of a box..they were all destroyed and in a million pieces. The way they carelessly packed also destroyed several glass dishes, cups, one of my countertop canisters (an expensive set), several picture frames, a lamp, the lamp shade, a garbage can and a very expensive huge mirror (in a box of its own, but without padding). The fine print on their contract states that you get .60 per pound, and only if you can prove ownership of the items. Nobody has proof of ownership of things like this. And when the packers don't put details on their inventory, there's absolutely no proof that anything that was broken was actually on the truck. They are protected all the way around and I am screwed. As I said, they failed to tell me about the extra insurance I could have purchased that would give me full value of my items. At this point it's useless to even pursue anything with this company. IF I could provide proof, I would maybe get a couple dollars back.They talk a good game up front but that's it. They aren't professional and they are very sneaky in multiple ways. I am extremely disappointed in the whole experience and I would never, in a million years, use this company again and do not recommend them at all.

Service cost: $4200

Sent detailed email for cross country move, with every single piece of furniture listed. Got low quote $2600, scheduled movers/packers. Day of: movers come, say "by human error" they must have forgotten to add ALL living room furniture so now quote is $5800. Turned them away, they yelled, and somehow we were robbed less than two hours later when we went to go get alternative moving stuff. DO NOT USE THIS COMPANY. When I looked them up on USDOT, they have had their licenses and insurance suspended over ten times since they have been open. Currently, it says they don't have insurance as of May 31st, 2015.
They refused to refund our $555 deposit, even though they did ABSOLUTELY NOTHING for our move. Working on getting lawsuit together.

Service cost: $5800

DO NOT USE THIS COMPANY!   On  my recent move to North Carolina, I used long haul van lines.  It was a TERRIBLE experience.   Moust of my items arrived broken or not at all and they made no effort to remedy the situation.  They scratched my floors, dropped boxes, five of my boxes never arrived.   Two other items that were missing were later found in their warehouse.  After about three weeks of my calling, they finally sent one item.. Of course it arrived broken.   The other item I was told was lost again and what they said was.. File a claim.   They do not call back and after many attempts to contact them, I have taken to writing this review.   Boxes were crushed or opened, turned upside down, and there were some items that wound up in different boxes.  DO NOT USE THEM!!  If I could give them no star, I would!

Service cost: $1295

 Wonderful experience with Long Haul Van Lans.  Everyone I was in contact with was professiol  and polite., especially  Michael Green,  No matter how many times I contacted him he was always available and professional.  I always had something to add and delete and was never an issue. Another way they showed to be professional is that always on time, and always returned calls. I would definetly recommend Long Haul Van Lines to my friends and family, and of course I myself would use them again.

Service cost: $2400

I hired Alliance Moving Services because they had a great rating with the BBB, but when the movers arrived, they were in a Budget rental truck and when they handed me the paperwork to fill out, the company was actually Long Haul Van Lines..strange. My items were picked up in Indiana on July 8th and I was told it could take up to ten business days to deliver to my location in Florida. The moving guy said my route was extremely common—they do this route all the time—and that delivery would be very quick. It is now July 29th—21 days since they picked up all of my and my children's posessions—and Ron from dispatch informs me that the moving truck IS STILL IN INDIANA. Basically everything I own has been sitting in said Budget rental truck for 21 days, in the heat, and is waiting for a flatbed truck to make its way to the midwest so that all of my things, plus whoever else's things can be loaded on the truck. At one point the lady who answers the phones at Long Haul Van Lines gave me a specific deliver date of Sunday, July 26th. I waited in my empty apartment with my kids ALL DAY and never received so much as a phone call to say that they weren't even close to arriving and that in fact my things haven't even left the state of origin. I have had to call probably 15 times between Monday morning and Wednesday morning with false promises of someone calling me back with information. Of course no one called me back..it took me calling back yet again before finally getting an answer. Do I now know when my things will arrive? Of course not. "Possibly next week sometime" was the response. But that is only an estimate, of course. Sort of like the "within 10 business days" estimate I originally got. So in the meantime, my sick kids and I will continue to sleep on the floor, wearing the same clothes everyday, in a completely empty apartment until the movers feel like delivering my things. Would I recommend either Alliance or Long Haul?..not even to my worst enemy.  .

Service cost: $3000

I hate to say I had an extremely disappointing and EXPENSIVE experience with Long Haul on my move from Florida to New York! The sales representative and the movers themselves were courteous and efficient, BUT that is where it ends. The cost doubled from the estimate and the real problem was on delivery in New York. I gave Long Haul a good two weeks advanced notice of when I needed delivery and was assured that my furniture would be delivered on that date, possibly even the evening before.  I reconfirmed two days before and with that flew into the city from the Caribbean intending to get a hotel for possibly one night, should my furniture not arrive until the next day. Since I had the movers number I called  mid day to reconfirm and was told they were still in FLORIDA! Yes, my furniture was in New York, but they had the storage key and could not possibly deliver until the following week. I then called Long Haul and told them how unacceptable this was as I had taken time off from work for this move and had flights booked back on Sunday ( this was Wednesday) which meant 3 more nights in an extremely expensive New York hotel. Well, as you might have guessed Saturday came and went. I called about noon and was told the earliest they could get it to me was Sunday night, which meant another night in hotel and almost $1000 to cancel and re book flights for Monday. They did arrive on Sunday about 8 p.m. and we had to stay up all night to unpack. Some of the furniture was damaged.  To make a long story short, unless you have no time frame what so ever and unlimited funds I would strongly recommend you find a more reputable firm. I ended up paying 4 times the estimate, including side costs. The added  mental stress and aggravation made this one of the worst moving experiences ever!!

Service cost: $2300