EZ Movers

E-Z Movers may seem like a good deal when they quote their price. I thought so, too. Do not be fooled! They have plenty of extra add-ons and hidden charges. For example, I was charged $300 dollars EXTRA because they could not get their huge semi within 75 feet of my front door. I had to run to the ATM to get the money before they would deliver any of my items.

As if that wasn't enough, my brand new television was completely missing from my shipment. The driver asks you to put tick marks on the items as they are brought into the house. One of my items was not checked off, but I didn't notice until several hours after they had they left. I called the company the next day to report the item missing. I also contacted the driver who's number they give you when your delivery is getting close. I did not get ahold of him, but sent a message to which he never responded. After moving at a snail's pace, I got a letter in the mail 5 WEEKS LATER saying that they were denying my claim and since I didn't notice that the item was missing while the driver was still there, they are not responsible for it! DO NOT EVEN CONSIDER ALLOWING THESE CROOKS TO TAKE PERSONAL ITEMS FROM YOUR HOME UNLESS YOU DON'T VALUE YOUR POSSESSIONS. This is absolutely 100% the worst experience that I've ever had with any company EVER.

Service cost: $2100

Below are the reason why you should not move with EZ Movers

1) Correct Information is not provided when you call the customer care.
2) Delivery date given is far behind the actual delivery date. When you talk to customer care for getting the quote they respond very politely, once the pickup is done and you call back to question why the delivery has not happend they ar every harsh and give reasons that it will not be delivered on the said date and time.
3) I had my things moved on Nov 17th and was told full address is not required to start the move, zipcode would be enough to start moving, and once they reach the given zipcode they would call back. Since I never got the call and called back EZmovers to my surpise I was told the things have not yet started to move and they put the blame on me stating since address was not given they have not starated the move.
4) It is no use contacting the customerrelations@e-zmovers.com, since they give a very surpising and non-acceptable response say they understand the frustration but it was our mistake.

So who all are reading it, pls be careful and not to use these movers specifically if you are moving with your childrens, since these movers are not at all customer oriented.

Thanks,
Sujatha
208-340-7072.

Service cost: $2324

Please take our advice and do not use E-Z Movers.

E-Z Movers had the lowest quote we received on our move from MN to NC. However, when they arrived the low quote was completely negated when we were charged SIGNIFICANTLY MORE for "long carry" charges. These "long carry charges" were the fault of the driver because he did not pull up close enough to the building when a car that was parked near our front door pulled away 30 minutes into the move. These charges were significant and the total overall cost of the move was nearly double our original quote as a result.

The head mover we worked with was a [EDIT] and very unpleasant to work with. He told us he was originally from Bulgaria and inadvertently shared that he makes $200,000 a year, which explains the extra fees that we assume go directly to him.

The movers spent four hours loading our items and the truck was left running the entire time -- a fuel cost that I'm sure was passed on to us as the customers.

When we signed the contract we were told it would take 7-14 days for our items to arrive in NC, however once in our new location we were told it was 7-14 BUSINESS DAYS. Also, we were told we would get 24 hours advance notice when our shipment was to arrive, but we only received a few hours notice. It was never explained that the remaining balance would need to be paid IN CASH.

There was damage to a significant number of items, which E-Z Movers refused to pay for because without our knowledge the mover had identified nearly all our furniture items as "SC" when loading, a designation we did not notice when signing the papers. The "SC" stood for "scratched," indicating that these items were damaged prior to moving. However we had recently purchased most of our furniture items and many were brand new. They have never mentioned to us what the SC stands for and just gave us the papers and said: "ok, sign here". You could argue that we agreed and signed without reading the fine print, but who would read them in such hectic moments. The mover identified our items as "scratched" in order to protect the company should our items get damaged, which they did. We had rips in our new leather couch, scratches on a new dining room chair, and a scratch on a new leather bench. They were completely dishonest and unethical and they know that that's how they make their money.

We called an arbitration company to discuss filing a complaint, and when we mentioned the name "E-Z Movers" the person on the other line let out an audible sigh, as indication that we were not the first people to taken by this company.

According to our research, E-Z Movers has changed their name at least once in their history, and we will be watching to see if they do so again. We should have listened to other reviewers who had complaints, but we took a risk and have been paying for it ever since.

Service cost: $1700

A lot of hidden charges and rude staff. Once they get your order it is very difficult to get any person on the phone to ask them about the time of move. They overbook themselves and were very very late for our pick-up. The truck came at 9 PM and we home till 11 PM. Amanda and Kelly are extremely rude and so was the truck driver. They refused to take all the items mentioned in their inventory and charged $400 extra for 2 extra medium boxes. The packing of the couch and refrigerator was done with a very old, torn and dirty blanket. Our couch is a pretty old one and all four legs of the couch was removed in a way that we can't fix it back now. When we asked them not to remove it in the first place we were told not to teach them their work. Save yourself from the stress and DONT book them. They are pathetic.

Service cost: $1127

From the beginning to the end of my relocation from Miami to Denver E-Z Movers managed to inconvenience me and my family.  They were late two days to pick up leaving with no time to clean and paint my previous place. They showed very poor customer service with unreliable delivery dates. They managed to mess up my long distance paper work and delayed my delivery for 6 days! Me and my family had to spend several nights sleeping on the floor due to their inability to provide us basic customer service and decent delivery time frame. Finally when delivery arrived they failed to notify me with in 24hrs to reserve the loading zone in my new condominium building overcharged me with additional distance from where to they parked their trunk to my house. My bed  and desk arrived broken and pieces fallen apart. To top it off the delivery staff is beyond rude and unconsidered. The company driver called Mike had the nerve to call me stupid lady when I demand an explanation for the additional charges. That was first and the last time I will ever use this moving company. A lot headache and the worst I paid for apparently a good service that I never received. There are a lot options in the market for moving companies do yourself a favor do your due-diligence research and take your business elsewhere.

Service cost: $1220

This is the most fraudulent company that I have ever worked with in my life. 1. My quote jumped from $354 to $680 2. They claimed that they moved more than they really did causing me to pay more for cubic space (on paper) 3. Cubic space was never discussed during the quote 4. I was told that my belongings would be put in a storage unit, NOT AN OPEN FLOOR WAREHOUSE 5. I was told that my monthly payments would only be $109, but they jumped to $240 a month for a 1 bedroom apt. 6. They wrote 2 totally different lists of items moved and charged me for the highest list 7. They are holding my furniture hostage as I type because I refuse to pay them $240 a month which I was not quoted. AND THE LIST GOES ON!! Long story short, I am hiring a lawyer and suing the pants off this company.

Service cost: $680

I was quoted $1351. They did this to me--like they have done it to others (unknown to me until later). Then, on 8/27/2010--the day I moved out--the movers came and startled me by saying that the quote was now $2722,49.

Incidentally, the guys who came and did the packing spoke little English; communication was awful! When I tried calling their office, everyone appeared to be "Busy." well, their scam worked. Heading out of the door and in a hurry to move and do countless things bidding for my attention, I obliged--though unwillingly.

I had to be at work. So, I left my daughter to supervise. My mattresses were not unwrapped (one guy distracted my daughter while the other hauled them away).

At the receiving end, the guys were late. I had to wait three weeks to get my stuff. Customer service was awful. For three long weeks, I had only a few clothes I had packed, no bed, or anything..And they didn't seem to care.

Of course, my unwrapped mattresses (each ranging in cost $1100-1300) were damaged. The guys, knowing their fault, had my son sign for the goods the minute they showed up at the door (since again I was at work) before we found out (at the end) that the mattresses were damaged.

When I arrived, close to the end--and saw the damage..They uttered in poor English . . . ."Call office, call office."

Well, I called the office (claims) and no one answered the phone or returned my call for days.

Finally, I managed to touch base with a ms. S (who acted rather arrogantly and heartlessly). She did not seem to care at all. I sent her pictures too.

I filed a claim for my damaged mattresses, and I told ms. S that this matter was not about money but about "Doing the right thing."

My claim for damages was rejected except for a "Partial renumeration of $60" in the face of 2 mattresses each costing $1200!!

Do not use this company!! They purposely and maliciously overcharge, perform poor service, and when they do wrong--they shift blame and never admit their mistakes. Do not believe a word they tell you. Google their reviews and the complaints levied against them and see for yourself!!

I looked them up at the BBB, and their rating is an f!!

Here is a link to the BBB for other horrors!!
Http://www.Bbb.Org/chicago/business-reviews/movers/e-z-movers-in-skokie-il-38005486.

Service cost: $2722

Final cost way over initial quote.  Movers were to call 1 day before arriving.  Called day of delivery. Mover at time of pickup asked for a tip. Several items were discovered damaged or destroyed.  Moving dolly was missing. Sales person was so accommodating at the time of sale but quickly passed me off once I had an issue. Staff was in my opinion non-caring and condencending. Take my advice and go with a company that will come to your residence and provide a guaranteed price with guaranteed insurance coverage that will cover any damages.  .

Service cost: $2513

I don't even know where to start. If you care about your time and money, don't trust EZ Movers. Unfortunately, I found the online reviews after I signed the contract with them. I called the EZ Movers representative (Daniel) and I told him about my concerns regarding the reviews. I told him that I was short in money for the move and that I could not afford big changes in price, as the reviews were pointing out. I asked him for a home estimate. The representative told me that they don't offer this service, but he calmed me down saying that I had a small move and that if the inventory were accurate, I wouldn't have any problems. From our conversation, he convinced me to keep the contract. He was very persuasive and assured me that later I could do any adjustments I needed in my inventory. I moved from Minneapolis, mn to Denver, co. I had, in the quote done over phone, 39 items included in my inventory. I had in my inventory 2 full beds. Later, I realized I had 2 queen beds instead of 2 full beds. I called EZ Movers office before the moving date and daniel informed me that this change would add around 100 dollars to the price I received in my quote ($1301, 44). When the movers arrived, I had fewer items than were registered on my quote: I had 16 boxes instead of 20, I had only 1 bookshelf instead of 2, I had 33 total items in my actual move. The driver told me that, even with the less stuff I had, the price would only remain the same in case I would only take 1 queen mattress instead of 2. When I argued with him saying that the EZ Movers representative gave me a different price, that’s what he said: “well, it is very easy for them to be in the office giving quotes. I’m the one who comes and sees the things. If I take items that exceed the volume in the quote, I will have to pay for that in our warehouse when we transfer your stuff from one truck to the other and I won’t take that risk”. I felt hopeless, betrayed, and abused by EZ Movers at that point. The representative assured me over the phone that I could made adjustments on site, but the driver didn’t give me that option. Long story short, the driver agreed to keep the price in the original quote from daniel in case I would leave some stuff out, including one queen mattress (I left behind one microwave, one night stand, one black cube, one bookshelf, 2 folding chairs, and I had only 16 boxes instead of the 20 I had in my inventory. I asked the driver to calculate how much it would cost me to bring the second mattress (even though it should be just a matter of adjusting the size/price of it in the inventory) and he gave me a price over $400 to bring the mattress. I could not afford to pay this extra amount of money, and therefore, I left the mattress behind, too. I filled a claim after my move and they told me that I would receive an answer in 30 days. They did not contact me. I called them a week after the deadline they gave me. The solution? They did not adjust the price I paid and said that the claim was solved even though I did not receive any communication from them! They didn't acknowledge any of my complaints and suggested me to look for a lawyer to further discuss my "Issues". Please believe me, I never wrote a review before, but I feel so abused right now that I thought I could help others to do not make the same mistake I did. Please, for your own sake, do not trust EZ Movers!

Service cost: $1500