EZ Movers

I used this company despite the previous bad reviews but wow, their customer service could not have been worse.

(1) The agent knows nothing, particularly the one I worked with. The guy has absolutely no idea what's going on and will never give you a straight answer. For example, when I requested to know an estimated date of delivery he said he could not provide me with one and referred me to the driver instead. Isn't the point of having a central coordination agency to be able to provide that information to customers?
(2) The customer service reps are awful - one of the ladies hung up the phone when I asked for more information. Seriously?
(3) Hidden charges all around -- I mean, come one. You're a moving company, you're presumably doing this hundreds of times and at the end of a move you charge $XX more citing XX reason? Did you not know that you would need additional labor upfront when you discussed the details of the move with me?

This company exploits the customer [unfortunately, you're at their mercy since they are moving your belongings] and does so in a way that causes a lot of inconvenience. Their price point was ~15% lower than other companies I had looked in to, but looking back, I wish I had just paid more and gotten better service. Of course, the cost evened out in the end because of the extra I had to pay.

The one redeeming factor of the whole experience is that the movers themselves were great - very polite, quick/efficient and none of my stuff was damaged.

Move size: 1 Bedroom Home Service cost: $1500

This company is horrendous. Not sure where to start, as pretty much all aspects of using E-Z Movers has been awful.

I hired them to move a studio worth of boxes and furniture from San Francisco, CA to Denver, CO. I could go on and on about how terrible everything was but here are the highlights:
*My items showed up over a month past my delivery date. They say their delivery spread is 15 business days (key words: don't include weekend days) from earliest delivery date.
*When my items did show up, there were two high value furniture and exercise equipment pieces that were irreparably damaged. They offered to pay .30 cents / lb (weight which they estimated) to fix, which doesn't even begin to cover the cost for the pieces.
*Also when my items showed up, 3 inventory items were missing: TV, Coffee Table and Bookshelf. Best part? When I called the company to tell them, they literally did not know where the stuff was.

Fast forward a month and I am dealing directly with the President, who still isn't resolving the issues the way that I would have thought someone that high up would have handled a situation that has gotten this bad. He refused any compensation for the additional delay and terrible customer service, nor any more substantial reimbursement for the damaged items.

DO NOT USE THIS JOKE OF A COMPANY. I wish I would have listened to reviews before I booked.

Move size: Studio Service cost: $1600

Let me start off by warning everyone to stay away from BRIAN ROSS. He's not a terrible guy, but he's clearly peddling a service that he knows is terrible. Shame on you Brian, shame on you.

We explained exactly the size of the house to Brian, he confirmed, some movers were sent over to my house and they informed me upon arrival that they could only move one floor. After debating them and some Russian at the customer service department they ended up abruptly leaving my house.

What is most frustrating is that they took my deposit, moved nothing and refused refund of the deposit. It's not a big deal, it was only $100 or something, but the fact that they refused refund for that is a joke.

Move size: 4+ Bedroom Home Service cost: $100

I don't even know where to start with this company. Let's just say that the office will give you the quote you want to hear over the phone using Zillow to see what's in your house, but then the foreman will show up, say the office people are idiots and proceed to tell you that your move is going to take twice as long as they expected. I think it's a game between the foreman and the office about them talking trash about each other, but at the end of the day the only thing that gets done is the customer is overcharged.

A few toppers for my move:

- the foreman literally "shushed" my wife, raising his hand and closing his fingers like a mouth, in my own house nonetheless. I would have punched the man if I didn't need to get my stuff out

- the foreman actually threatened to leave my house without my stuff, knowing that we only had 24 hours to move, all because he didn't want to discuss why we were being overcharged

- when the moving crew realized during my move-in that they were running out of time, they just started throwing my boxes in my garage instead of asking me if I wanted them to finish putting my belongings where they actually belonged

- right before they left the moving crew left all the extra tape and boxes in my garage. When I asked them to take it, they said "we don't have a dumpster at the office"

- I received a phone call at 9:30am saying that the movers were on their way to my house. When they arrived at 10:45am the foreman asked me to sign. I noticed on the bill that he was charging me starting at 9am (apparently that's a thing, I paid the office $247 in travel charges but I also had to pay for the movers to travel to my home). When I told the foreman that he left at 9:30am, he told me he was charging me starting at 9am because his car wouldn't start. How is that my problem?!?!?!?!?

Use at your own risk (and the risk of your credit card)!!

Move size: 2 Bedroom Home Service cost: $2600

We used these guys to move from Minneapolis to Portland and it was an absolutely awful experience.  First, the guys who picked up our stuff were mean, rude, non-communicative, and they basically forced us to give them really large cash tips to avoid checking certain boxes that would make the cost of the move higher.  Then, our stuff didn't show up when it was supposed to.  They were almost a whole month late delivering our things to Portland (a month and a half after they picked it up).  They lost a painting and a shelf which they did eventually mail to us after another month went by (we had already replaced the shelf because we couldn't setup our living room entertainment system without it).Also, some of our things were broken even though I packed things tightly, and a few boxes were melted.  The elastic had been destroyed in some of my clothes and all of my hair bands because of the heat exposure.All in all, this sounded like a good deal because of the low quote, but they ended up charging us about $500 more than the original quote and they did an awful job.

Service cost: $1800

This is the worst moving company I have ever experience.. The movers are the worst bunch of people. They don't care about your belongings. I just purchased my bedroom furniture about 6 months ago. Nice and clean nothing broken."Brand new"! When it got into ez movers possession you would think I had this furniture for years. My handle on my dresser broken, my box spring the plastic is ripped all over and you can tell it was dragged and it's very light I can lift it myself, I watched him take the plastic off my mattress before he took it off the truck. Now the mattress is pretty heavy but it was two guys. I watch them drop my brand new Simmons beauty rest pillow-top mattress on the ground, dragged it and when I said something that's when they picked it up. Are you serious!! I purposely left the legs to my headboard on because they where small and so they would not loose them. Behold the legs are off and missing, so I can't put my bed together. I have 10 bins and I wrapped each and everyone before the pick up. Some of them was re-wrapped and the wheels on my rolling bin where inside when it got to me but when they picked up the bin the wheels was on. Do not use this company unless they have hired some responsible movers.. Also the movers do not know how to talk to people.. They are rude and very disrespectful..Never again I would rather rent a uhaul and drive myself. I have pictures but new to computer and I don't know how to download but I will learn today. Pictures posted later.

Service cost: $989

I got quota from E-Z sales was $799 and delivery date was 10 business days from pickup date.
When E-Z movers picked up, the price was increased more than $200. And delivery date was changed from picked up date to delivery spread without any explain.
At that point I don't have time to switch to anohter moving company.
Delivery date delaied 7 days since delivery spread. It was hard week for waiting for delivery because the quota was untrusable, therefore, you cannot trust whatever they told you until E-Z movers'  truck stopped  in the  destination.
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Service cost: $1150

This was the worst company I have ever used to make a move. Par tof this is my fault I should have listened the reviews. But I was doing a local move. They quoted a price on the phone of 210 - 280. When the quote came via email it stated that travel time was not included. I 'SPECIFICALLY" asked Alex (the guy on the other end of the phone) about this and he stated that my end bill would be between 210 and 280. The movers got there on time and starting wrapping every piece of furniture in blankets. When told they didn't need to do all that they stated that was the only way they would take them. At this poing I thought they were doing a good job. When they got to my house the driver (Eugene) hands me a bill for $896. I almost had a heart attack. They charged me for every inch of tape they used and they were enerous about it and to rent the blankets they used. They also charged for tolls and travel time each way. I had no choice to pay because I was told the stuff would not come off the truck until they received payment in full. I was irate. I contracted these people via an online quote from www.e-zmovers.com. When I contacted them to file a compalint (they charged me $125 a piece for two large crates they never used), I was told by the E-Z movers people they don't know who they are. How do you let someone advertise on your website and not know them? If you are doing a move from a NJ origin this company should never be an option. Take it from I should have listened. Please don't make the same mistake and hire this company!

Service cost: $896