Best Price Moving & Storage

We had an awful moving experience with Best Price Moving & Storage.
They're very communicative during the up front process (courting you to choose them). When moving day came (and they had received all the monetary deposits), communication ceased.
Delivery at our new address: 4 hours late. Driver called and said that he and his team slept in. Funny thing is, he called just before 8am, the scheduled time. Said they'd be a little late. Didn't arrive until noon. He said their hotel was 20 minutes away. By the look and smell of them, they didn't take those 4 long hours to shower and prepare for the day. And the "team"; ..it was the driver and one other gentleman. Very short-staffed for such a large move.We ended having to help them unpack and move many items.
Once they finally arrived and began unpacking, they noticed that the truck was ill-packed; most noticeably, our TV (that was packed in it's original packaging) was strapped sideways to the load. We had an unbelievable amount of damage. Entire boxes of glassware/china were demolished. The delivery driver asked us, "did you tip the packing team?" thinking that we mustn't have because so many items were broken. Unbelievable. And yes, we did tip the packers.
Calls and emails to their office team went unanswered. They deferred all responsibility. Absolutely awful experience.
Out of all the damage, we're receiving $120. Slap in the face. Never again.

Service cost: $3500

Best Price Moving & Storage was booked via Gold Standard Relocation (GSR) on December 24th. I was told by GSR that Best Price would 1) make a 2nd delivery at a storage unit a few miles from my new house and 2) would not charge me any additional fees for unloading at my house, given that I live on a quiet residential street where large moving trucks are allowed. On January 15th, I was told by Best Price they would not make a 2nd stop! Best Price picked up my goods Wednesday, January 16th as planned.

On Friday, January 18th, Best Price contacted me and said they MIGHT have to charge me another $400 upon delivery if their truck could not access the house. I said there will be no issues with the truck parking in front of our house and large moving trucks can access our street from several directions. I called Gold Standard and was assured if the truck can park in front of the house, then there should not be any additional charges. At this point I did NOT agree to the extra charges with Best Price, and continued to state there would be no issues accessing the house as it's on a wide, residential street.

On Saturday, January 19th, the movers and stated they HAD to move my belongings into a smaller truck, without even seeing the street. Then later, they said there was a 'no trucks' sign and their original truck would not fit. This is false, I have photos of our house, and the sign directly in front of it, there are no signs about "No Trucks" anywhere on our street.

Furthermore, many large moving trucks have used this exact street before, so this was not an issue any other mover ever had. They simply wanted more money and even tried to send us a photo showing a 'no trucks' sign; but this sign is nowhere to be found on our street. In fact it's several streets away and a large moving van could easily access our street.

Also, they said if we didn't pay the extra $400, they would start charging us $100 per hour for a 'waiting fee' until we agreed to pay them. This is extortion! To top it off, they damaged my desk and dresser, the latter is nearly unusable now. NEVER USE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $2199

I trusted Charter Van Line to help us move from different state. They hired a 3rd company and they lost of boxes and charged us extra during the delivery. I called for a month daily- Charter Van Line did not help me get my missing boxes back or reimbursed me for the extra charge caused by the 3rd party. This was the worst decision we made when we decide to let Charter van line help us. The worst company and I would never hire them again for my future move. Constant calls to them and at the end they told me file a complaint. Seriously!? To this day, I have not received a call or an email with an apology or offer of an reimbursement. The worst COMPANY EVER! Do not use them.

Move size: 3 Bedroom Home Service cost: $3750

Pickup went ok. It went downhill from there! Our items were to go from Michigan to Nevada within three weeks was the promise.  No communication from them as to the where abouts of my items after the time frame promised came and went. They were STILL in Chicagoa two weeks after they were to have been in Nevada at my new home. They did not have enough customer goods on their truck so they were waiting to ship till they did. I found this out after the date of promised delivery failed. That was only after I called them several times as to where are my goods!! I was told so many different things my head was spinning trying to grasp how and why I got hooked up with this company.
I originally contracted with another company who unbeknownst to me hired this pathetic company to move my goods. I do not want to relive all of the issues we had with this fly by night company. They are liars and cheaters and very,very unprofessional. 
The move was finally completed (3 weeks late) four months ago. I am still trying to settle thru negotiation with them. I will be hiring a lawyer soon it looks like. I am a very patient person who has finally had enough!!
 
I would STAY AWAY form this moving company! .

Service cost: $3000

I let the salesman talk me into believing the reviews were just a few angry clients. From start (Where I had to help the two guys load the truck) to the unloading in Chicago (where they negligently busted up my wife's prized dining table) to delivery (where I had to deal with the "Customer" service manager - Claudia whose biggest concern was getting her drivers to the next location) to the General Manager who never returned my call.

A bad experience.

Best Price - Maybe; Worst Service - No doubt!!

Service cost: $3000

Furniture and fragile items with a lot of sentimental value were handled carefully and shipped across country without incident by Best Price Moving. I packed most of my boxes and they were delivered in excellent shape. I had the company do special wrap on some antique furniture items and a mirror - they also boxed my table lamps. The movers were quick, careful and efficient. I encountered some difficulty with customer service regarding confirmation of pickup date and there was some paperwork confusion because my move was a split shipment - some items to me in California and some to my son in Brooklyn. But all my concerns were addressed by the company and best of all, the entire shipment arrived both locations on time and without damage. The estimate was one of the lowest I received, too. I woud definitely use these movers again.

Service cost: $1210