Extra Space Moving and Storage LLC

Extra Space Moving and Storage LLC knocked it out of the park with our move from beginning to end. Our moving coordinator, Adam, spilled the beans on all the costs and gave us the final estimate. In the days before the move, I received a call to dot it and provide all the nitty-gritty details. The confirmation call was a blessing in disguise as it helped me to get my ducks in a row and understand the ins and outs of the move. The movers really knocked it out of the park during the actual move. They were right on the money, as cool as a cucumber, and moved everything lickety-split without batting an eye. They're the bee's knees, and I would recommend them to anyone in a heartbeat. We made it to the new place in one piece; nothing was out of whack. I really appreciate their help with moving my things!

Move size: 2 Bedroom Home Service cost: $4277

I never leave reviews. Well this company quoted me a price. Then they asked for half up front. I said let me think about it. they lowered their price by $300. That was red flag #1 looking back on it. Then they would only e-check which was red flag #2. They said I would have to approve this payment with a link. That was never done. It was immediately removed from my account. They use this method because you have no recourse with the bank. Red flag #3. Time to move and nobody shows up day 1. Now it's 8pm the final day of their window and nobody showed. No phone call. Nothing. Then I had to leave all my furniture behind. I called while on the road and they said they called which they didn't. They also said they left a message. They couldn't prove that either. The lady hung up on me twice. So I had to buy new stuff when I got to Dallas and also out the $976 because I did an e-check which like I said earlier they do this because you have no recourse to dispute it. What a scam. Called bigger companies and they said never use a broker. I hope this helps someone else. These positive reviews have to be fake. What an awful experience. I just closed my account so this company doesn't try to steal more money from me.

Move size: 1 Bedroom Home Service cost: $1979

Hired a moving company thru Extra Space..original agent screwed up the original order. Didn't include items that I told him and added items that I did not. Called them back and would not acknowledge the fact that original agent made a mistake. 2nd agent added missing items and charged me an additional $400..Day of the move the truck arrived with 1 man (the driver) to move our furniture.he made a video of our stuff and sent it to his boss who then charged us an additional $600 for unstackable items. original cost was $2230 plus $400 plus $600..Our furniture was supposed to be delivered on Thursday..It is now Sunday with no call from them. When I called I was told it should be Monday night..Bunch of scammers.

Move size: Partial Move Service cost: $3230

The price continues to go up!!!

I chose this company based on their initial quote. I received the quote 3 months prior to moving. I told the initial sales person what I was planning to take and he said it was the equivalent of a two bedroom and it would cost $1767, which I thought was outstanding.

They said pricing was good because they already had a partial load truck coming through and I'd fill the remainder of the truck. I was given a 3 day window for the pickup.

One week prior to moving, I received a call to verify the inventory and my estimate was now about $6600 and I needed to pay an additional $2000 above the $676 already paid. The balance would be split and paid upon pickup and delivery. I didn't say no and search for another mover, as I'd already paid some down and I was a week from moving.

The 3 day window was confirmed and I'd be called one day prior to pickup. I received the call from a subcontractor Handle with Care (Logistic Moving Services) and confirmed the day of pickup with a 2 hour window.

They arrived 10 minutes after the 2 hour window and started loading. I was completing loading paperwork and one document was about 10% gratuity required. I questioned this and he said that's how he gets paid. I contacted Extra Space customer service and was told that's inaccurate and refuse to pay. There was a partial load already on the truck that took up about one-third of the truck. While loading, the lead person told me I'd hit my limit and asked what I was doing with the remaining furniture? I said everything goes. Everything fit onto the truck packed tightly with a couple feet to spare. After loading, the lead person was calculating and said I had 2200 cubic feet. I stated the call one week ago estimated 907 cubic feet and there's no way this is possible. He stated based on his paperwork, that's the amount. He said the computer estimation doesn't know the size of my items. I still argued the amount. The lead guy said he'd make me a deal and document I had 1600 cubic feet. The difference between 2200 and 1600 cubic feet was $2250. I could pay him $1000 cash and forget the gratuity. I was asked to pay $5266 with a balance of $2257 to be paid upon delivery. I'm in a bind. My moving costs just went to $12,000 and the truck is loaded. I was ready to get on the road, so I wrote the check.

During my drive, I was thinking about the size of the truck and my cubic feet loaded. It was a 26 foot truck and contained 1600 cubic feet, not more than 1750 cubic feet. The truck had a partial load already consuming 1/3 of the truck, therefore on 1600 cubic feet, with a couple feet still available, I shouldn't have more than 1072 cubic feet.

I received a call from the delivery company, a sub-subcontractor, informing me of day of arrival and given a two hour window. At the same time, being informed I needed to send him $400. I questioned and he said for diesel. I refused. Afterwards, I received a call from Jerry with Handle with Care informing me to pay with money orders made out to Logistic Moving Services. While awaiting the truck to deliver, I receive a call from the sub-subcontractor telling me i needed to wire payment. I informed him Jerry told me how to pay and that's how I'm paying. The truck finally arrived an hour and half past the two hour window. They immediately requested payment and I delivered the money orders. They refused them because they said they're a different company. Phone calls started going back and forth for both parties. After thirty minutes of arguing, they left to go eat. I made and received calls from both companies in the mean time. Two and a half hours later, they returned and offloaded my belongings. I took a picture of the space my belongings took on the truck and I measured the space. I asked the workers how much space I took and one said 1024 cubic feet. Another thought it was 1200 cubic feet. My measurement calculated to 1024 cubic feet.

I contacted Extra Space customer service and discussed the overcharging for space. I was informed I shouldn't have signed the contract and had them to unload the truck originally. I was told they'd contact the owner and have him to call me. I called customer service everyday for a week and never received a call from the owner and was finally told nothing could be done as I signed the contract.

Move size: 3 Bedroom Home Service cost: $12000

I chose Extra Space Moving and Storage LLC, based in Fort Lauderdale, Florida, for a cross-country move because their initial quote of around $5,000 seemed competitive. Unfortunately, my experience with them turned sour due to unexpected financial practices and lack of transparency.

First, they required a deposit via electronic check, which was larger than discussed, pulling roughly $3,000 from my account without clear prior agreement. This method meant I couldn’t cancel or dispute the charge easily.

The real shock came when they informed me, close to the move date, that the cost would increase by an additional $3,000, significantly over the initial quote. This last-minute hike left me in a bind, feeling exploited at a time when I was most vulnerable and had limited options to seek alternative solutions.

This practice of quoting one price and then demanding more when the customer is cornered is not only unethical but deeply troubling. It reflects a business model that preys on the necessity and urgency of customers’ situations.

My advice to potential customers is to approach Extra Space Moving and Storage LLC with caution. Ensure any agreement is crystal clear and documented to avoid similar situations. There are movers out there with transparent pricing and genuine customer service; my experience suggests you might want to look elsewhere.

Move size: 1 Bedroom Home Service cost: $8000

This place is a total scam! Stole my money and I can't even find their address listed on the DOT which is completely illegal. They took our money and said the price wouldn't go up, two days later after they received our money from the bank they called and raised the price knowing we already paid over a thousand dollars. After digging I found where their office actually is operating at 10235 W Sample Rd Coral Springs 33065 Suite 210. But that address is not the address listed on their DOT or their estimates which is really really shady. Nobody ever even showed up to move me and now they blocked my number. I also noticed that the supposed owner Daniel Contreras posted his own 5 star review of his own company on this review site LMAO, what total Scammers!!!!!!

Move size: 2 Bedroom Home Service cost: $7450

This company is a broker and different from the company that actually performed my move. I was shopping around for quotes and decided to go with this company. I was very upfront with what I had from the beginning and questioned them over and over again about making sure there would not be additional costs at the time of the move. I was assured I would be fine and as long as there wasn't some large item (grand piano was the example) then there weren't going to be issues. I said the quote only stated small boxes and was assured the box sizes would not make a difference. I had these in text messages and emails. I then had a quality assurance call a couple days before the move. They tried to triple the cost of the move! I negotiated it down to "only double". I would have cancelled, however they have you pay the deposit through the bank directly and then say you're out of the deposit if you cancel (which I had already paid almost $1k). Then the moving company came and walked the 1 bedroom apartment. They tried to add on another $1,200. I was told by the broker that if I had any issues like this I should call their customer service number and also given a direct number to one of the individuals in customer service. Of course, I did not get any response from them. I negotiated the extra cost down to $800. Finally, on the delivery date I was told they had to charge an extra $200! As they were unloading I saw that one of my bookcases was broken and no longer useable. The driver was able to show me a picture from the warehouse where it was delivered by the movers who picked up my items that it was already broken before the cross country move! So, they broke my bookshelf and then charged me to move it!! I tried repeatedly to contact customer service to make a claim regarding the damage and never received any response. My calls when unanswered, my emails unanswered and the customer service emails that they even gave me were not deliverable because their domain was not valid! These pulled directly from their invoices and their website. Please DO NOT USE THIS COMPANY! It's the worst service I've ever received and the moving costs ended up closer to $6k for a 695 square foot 1-bedroom apartment with minimal furniture moved! They wait until you have no choice and keep upping the price.DO NOT TRUST THEM!

Move size: 1 Bedroom Home Service cost: $6000