Extra Space Moving and Storage LLC

This company is a rip off. I got my estimate ($2,985.00 for 1 bedroom apt)by phone. They subbed the move out to another mover and when he got there, about 18 hours after the original time set, the cost went to $5,010.00 because the items were bulkier than the original quote allowed for. Then, since the front door was further than 50' from the truck, there was another $250.00 long haul fee, and this was charged at both ends. I had to ask that they put the bed together and put the mirror back on the dresser. We had some damage that I'll play hell getting paid for that. Never again will I use these people. Also they would only accept cash or a money order, we were never told this so had a bunch of running to do before they would start.

Move size: Studio Service cost: $5010

This “company” is pure EVIL. Dillion Korey spent hours lying to me to get me away from a true and genuine mom and pop shop moving company. This company is full of snakes. They are NOT a family moving company. They are snakes that lie from

The bottom UP. Camille the “supervisor” is a JOKE. She knows she represents an evil fraud company and laughs the whole way. MITCH is a CREEP. He took my personal address and harassed me after 9pm going to a sociopath level looking up a business 1 mile from my home AFTER I told him 10 times to stop contacting me and stop harassing me. They instilled fear in my entire family and Mitch used the company records to extort my personal information. The money they take is NOT for the actual movers. They steal thousands and then disappear. There is no proper way to speak to the owner. Camille with her ego compared their company to Walmart in terms of speaking to an owner. The movers that arrived said every single customer complains about how they got scammed. Please do not let this happen to you. Contact the big name movers yourself - DO NOT get lied to by evil brokers who said they were not. They manipulate you and access your bank account before EVER showing you the contract. They think they are slick. They are evil.

Move size: 3 Bedroom Home Service cost: $4000

These guys are not carriers and instead brokers. They took my account details telling me it needs to reserve their offer after 11 PM at night. I trusted and shared them details. Next day the bold number on email I received, was trying to call and no one responding as well recalling.

I got picked up in 10 PM in night and guy was just answering that please call back tomorrow morning and managers will talk in morning.

Next day now calling on it, these guys acted like nothing happened and cancellation of order will be hefty fee as 24 hrs are past.

These guys purposed have cancellation policy of 24 Hrs and will not mention anything about it to you. Also these guys never mention what your deposit is, do not respond for a day and teach you the policies once those expires.

Never trust them.

Now next day, these guys are claiming $900 for cancellation without any service performed and teaching me the practices/standard and all other things.

They are threatening me to mark it on credit if I am not paying this big amount to not do anything and expiring 24 hrs (by not picking up my calls).

But this is all is mental harassment dealing with these guys, and may cause depression, mental disbalance and instability.

Please to avoid them

Move size: Partial Move Service cost: $1900

Their assistance greatly simplified my moving process. A more favorable job. The team's adept and supportive approach ensured a smooth process. Meticulous planning allowed for efficient transportation and any minor challenges were promptly addressed. Their professionalism and friendly demeanor transformed what could have been a challenging day into a straightforward and comfortable experience. Now settled in my new home, I look forward to starting a new chapter with a smile!

Move size: 2 Bedroom Home Service cost: $3025

When extra space moving and storage reached out to our quote inquiry, we told the sales rep that we were interested in the moving pods, we were moving around 2 bedroom apartment amount of stuff, he convinced us that it would be cheaper to do the full service move quoting around 2600 dollars, we had only budgeted 2000 all in for the move, going from MI to VA. He cut 3/4th of our packing list, without telling us, in order to get the total at 1950 dollars to fit our budget. We didn't see it until after the deposit was made and the quality assurance agent pointed it out to us after the cancellation period was over. Once they included the full moving list provided, the cost jumped up another 3000 dollars and was required to pay a 2nd deposit of 1400 dollars to them. This is a moving broker company, they do not have any ownership or responsibility for the 3rd party contractors they use and they will not assist you once your move has started.

The 3rd party company came late on the day they were to pick up and told us we could only pay using cash because our turn around time for delivery was so short. The movers lied saying we had more stuff than the 778 cubic feet of space we contracted for. They used our stress and the late night to trick us into signing a new contract that double dipped on the fuel and base charges, plus tacked on twice as much cubic feet of space on the truck, basically the entire 26 foot moving truck. They demanded half up front, we signed thinking it was part of the inventory list as part of the original contract. They told us that our stuff would be delivered on Saturday, two days after pick up. Only they didn't show up and didn't give us a call until 8pm on Saturday that they were actually delivering on Sunday, the only form of payment they would accept was cash or money order for the Post Office alone. We realized on Saturday the mistakes made on the contract so on Sunday we tried talking to extra space moving and storage, but they told us since we signed a contract with the 3rd party moving company then they wouldn't do anything and this was normal policy. We called the cops hoping they could help, but they said it was a civil matter. The moving coordinator for the 3rd party moving company was so hostile and loud that the cops had to shout for him to shut up just so they could talk to ask questions. They held our stuff hostage and wouldn't take it off the truck until we paid the total they said we owed, in total we had to pay them an additional 5380 dollars just to get our stuff. We had to borrow from family and spent 2 hours trying to come up with the money. The moving coordinator said that it didn't matter if the contract was wrong that if we tried to go to court that we would lose, all in an attempt not to pursue legal action. The movers themselves damaged furniture, gave us other people's things we still have, and broke several items, the driver also pressured us on pickup to give him and his team a huge tip which we unfortunately did thinking they were the one's to deliver, only after delivery did we see all the damages and issues. In total the moving coordinator called us 3 different times, over 3 days, all between 7-9pm to scream and threaten us not to pursue legal action, even though we had proof of the discrepancies. We were so upset we finally settled for just around 1500 reimbursement for the mistakes they made and can no longer pursue legal action. This happened one week before Christmas and had no extra money we were forced to use a credit card just to make ends meet. Whatever you do, do not work with extra space moving and storage.

Move size: 2 Bedroom Home Service cost: $7830

On June 18, 2023, I contracted with Extra Space Moving & Storage, LLC, of Coral Springs, FL, to move my household goods from CT to DE. They provided me a binding estimate of $1800. On July 20 a truck and crew arrived and loaded my goods. The mover's name on the bill of lading (#G744593) is Mirit Great American, of Jersey City, NJ. After loading the crew chief began to add additional charges based on his claim that my load was over double what Extra Space put on my contract. I immediately protested and called Extra Space to request their assistance in resolving this crisis, since it was incomprehensible to that their estimate could be off by so much (over 100%). They responded that there was nothing they could do and I would have to negotiate with the movers, or have my goods unloaded. I argued with the movers and finally agreed to pay an extra $700 to get the move done. Since I had no idea what the actual cubic footage was I could not effectively dispute the moving company’s claims.

On July 24 (3 days late) the movers arrived at my new address and unloaded my goods. During unloading I learned that my goods had been unloaded because the truck was needed for another job, and I saw on their paperwork that "500 CF" had been written on their copy (not mine). I concluded that this was my actual CF and not the 1,000 they had deceptively told me at origin. Had I known this I never would have agreed to pay the additional $700. I submitted claims to both the broker and movers but have received no satisfaction. I also researched the movers and learned that their NJ license was expired, the US DOT and MC #'s they show are those of another company (TriState Van Lines), their BBB rating is F, and their customer review rating is 1.52 out of 5. Obviously, the broker failed in their primary responsibility of contracting with a reputable firm, and then of advocating, in accordance with para 4 of the contract, on my behalf with the mover to obtain a satisfactory resolution.

Move size: 1 Bedroom Home Service cost: $2500