Extra Space Moving and Storage LLC

As soon as they arrived, they set to work packing up all of our stuff. They arrived to bag up my stuff even though I never actually completed the relocation. The movers from Extra Space Moving and Storage LLC showed up promptly and were very polite. The unloading was completed swiftly and efficiently, and the movers were really pleasant to work with. The staff here is really nice and helpful, and they really care about satisfying their clients. I would not hesitate to suggest the services of this firm to anyone.

Move size: 2 Bedroom Home Service cost: $4476

Worst experience with any company ever. Initial sales person lied about the cost of a large trailer, then refused a refund when the trailer available was too small. Decided to do the move anyway and four guys were supposed to load the truck. One guy showed up alone and the truck was already half full of another customer’s items. Then he had the audacity to have an attitude with me about helping him load. I hired movers so I didn’t have to help. They sold me a move to Texas and Texas isn’t even listed on their states of operations, hopefully they are licensed in that state. 10/10 do not recommend, keep far away from this lowdown cheating lying company. Hard to believe they have good reviews, must be from their family members

Move size: 3 Bedroom Home Service cost: $6000

So first of all these people are using the name of extra space to appear associated with the storage company. So don't get it confused ..... they are not. They gave me a price only to change it at the last minute when they know that your deposit is in jeopardy. I immediately called after signing when another company insured me that they were not established brokers. They use other companies and can't possibly give great deals because they are the middleman. The salesperson who wrote my information wrong so that I would have to change it purposely. I told her I had a queen bed and a full bed. She put queen mattress and full mattress on the contract. I didn't think much of it at the time. When they called me that Friday they said," Oh you have a headboard and footboard also, we need to and those items and add 1000.00 to the bill!

Trust me save yourself some headache and make sure you call a broker. These people thrive on snatching deposits. I wouldn't be surprised if that's the majority of their income!

Move size: 2 Bedroom Home Service cost: $2700

On the day of the move, all five men showed up on time and got to work without a hitch. It was the hottest weekend on record, but I never saw them chill out. They were really careful with my belongings. (While seeing over a hundred dollars in tape and box costs is painful, it was well worth it when I saw how carefully everything was padded and realized that everything had arrived without damage.) I've never had the pleasure of working with such a skilled and efficient mover. Excellent work in every respect

Move size: 2 Bedroom Home Service cost: $4010

I have moved 12 times over my career as a surgeon and this is the absolute WORST company I have every worked with. They are a broker, so will farm out your moving job to any moving company who will take the job. The people who picked up my stuff demanded $1000 extra dollars with NO explanation. My stuff was already fully packed in a storage unit and I had an accurate moving inventory. Once they pick up your belongings, You will have no idea where your stuff is and when you call customer service, you get no answers. I called again today and the agent actually hung up on me! I have no idea where my stuff is or when it is being delivered. This company is unprofessional and a total SCAM. Try to find an actual moving company who will move your stuff from start to finish and DO NOT USE A BROKER.

Move size: 1 Bedroom Home Service cost: $3833

I was quoted (and the agent made this explicitly clear on the phone) a set price for a certain cubic footage of volume and $3.75 per additional cubic foot. Again, this was clearly stated to be the all in total price. Now, its a week before moving day and their saying it is $3.75 per cubic foot, but that doesn’t include a number of fees which make the actual total $5.78/cubic foot. Or in my case about an extra $2,000 dollars! When I called two different supervisors I learned it’s my fault that I believed their sales rep because the extra fees “go without saying”! I suppose next time I buy something for $5,800 it goes without saying I actually have to pay $7,800 for it.

Move size: Partial Move Service cost: $7824

I used Extra Space Moving & Storage to go from Flordia to Utah. The movers were extremely late and unprofessional. They contract out the work so when 3 of my items arrived damaged (to the point I have to throw them out) and I'm having to jump through hoops to even get the information to file a claim. My total moved costed about $3,000 - which they way under quoted me and then had me pay an additional $800 for the total. They don't let you file a claim with them - you have to file a claim with the people they contracted through. Such a messy process and they put it off to the people who delivered it and its a circle of people not wanting to pay for breaking my items. I called to understand the process and was met with a very sassy customer service rep that would talk over me and wouldn't let me ask my question. Every time I had a problem with the moving process - the customer service was unhelpful and unwilling to work with me.

Move size: Studio Service cost: $2800