Essential Movers

I promised Amy the best review ever if everything went well and here it is! Thank you to ES for a flawless move. Amazing people with even better services. Everyone we spoke with was so positive. Super informative as well. We had our kids in the house and the guys were so nice to them and one even showed my son how to use a dolly with boxes. It was very sweet. You pay for the service and for a good experience. I truly feel that they really went about and beyond to make us happy. Amy is a sweetheart. I loved dealing with her. She is very patient and I can only thank her so many times for putting up with all my questions. There is not much more to say. They are the real deal. Thank you everyone!

Move size: 2 Bedroom Home Service cost: $3585

The team was very courteous and easy to work with. But when delivery happened, we found few items missing, glasses broken (All boxes were sealed with tape from u-haul, this box with broken glasses had the tape used by the mover's team), a box spring - queen size and a table top. Furnitures had some scratches and one was broken (cosmetic). So long as things are functional, they don't compensate for damages. And for broken glasses, they'll only cover if they have package it. I sent photos of all the items. When I tried to reach the contact person, after some initial acknowledgement, responses and promises that they'll look into the issues, the conversation died. They are no longer responding to my emails - so no update on status of lost items. Customer focus/service is clearly not their strength, esp after delivery.

Move size: 3 Bedroom Home Service cost: $4765

Move from Wasaga Beach, Ontario to London, Ontario:

We received exceptional service from Essential Movers throughout the entire process from first contact to the actual move in.

Our movers were great, they were very professional and polite. They were patient, thoughtful and honest. The reason we chose Essential Movers was after speaking with experienced move advisor Amy Bennett. Her professionalism and helpfulness in answering all my numerous questions and concerns was first-rate! She always returned my emails promptly, never losing patience even if I asked her the same questions sometimes more than once. Her estimated quote regarding furniture and box weight was completely accurate.

I highly recommend Essential Movers; you will be in excellent hands.

Move size: 3 Bedroom Home Service cost: $2500

Essential movers did a great job for us. We dealt with a horrible company last year that upsold and overcharged us with no weigh bill to warrant the cost. They actually charged us 20$ each to wrap items that you would expect movers to do within your quote. There was none of that with Essential movers. Quote was nearly bag on, weigh bill for before and after was emailed to us with the final bill. They were courteous and arrived and delivered when they said they would and everything was in the same shape it left in, and if things needed wrapping, they just did it for no extra charge. I dealt with Amy and she put up with all of my goofy questions and concerns I had because of the bad experience we had in the past. My stepfather is moving at the end of July and we are already planning for his move with Essential movers.

Move size: 2 Bedroom Home Service cost: $6900

Tried to give them a zero. This was the most stressful and disappointing move we've ever experienced, and we've moved 6x with the military. 1st move as a civilian, and truly got screwed out of just over $6000.

Amy, at the beginning,was pleasant and reassuring, our furniture was going to be loaded by moving experts and stored in the same truck for a month, then moved to our new home. It started when the truck showed up in Kingston without enough movers, then strange men started showing up at our door saying they were answering the ad WE put on kijijiji for help. WHAT?! Men in sandals and socks? Not professional movers. but our son helped load the truck, not a professional mover!

Where was Amy then?

Then the truck showed up at our new home, and from the moment our last payment was made and the furniture started coming off the truck, the nightmare started again. The poor men that were there the had no straps, no dolly. They weren't even aware there was a piano on board (they charged an extra $200 for that though) until my husband told them. The driver, who was still sleeping, woke up just after those 2 men carried and bounced that piano down our stairs and put a dent in our wall at the bottom of the stairs (which 1 of the movers took a picture of). Our wooden bed rails were wrapped in dollar store brown tape, that ripped off the finish when removed. My grandmother's round oak dining table was wrapped in saranwrap, then theyproceded to ROLL it down the driveway!!! The bottom drawer of my husband's armoire was kicked in and wouldn't open. All the furniture was dirty, with a film of sawdust on it. There were no bags on the mattresses, the kingsize mattress looked like it was folded in half and where was Amy now?! Apparently on holiday weekend's you get Friday off early.

I called Amy everyday for 2 weeks, emailed her, sent pictures, no response. Finally, after "harassing" her, as she called it, she gave me an email address for claims (as its only email you can reach them by) I emailed them, cc'd her, attached pictures and asked for further instructions... no response. Sent another email asking for another number to talk to someone else about my concerns from our move, and I have, to date, been ignored, so I'm writing this

review.

This all started in July. Amy told me, she would block my number if I insisted on harassing her, I truly think that's what's happened. This was our stuff that we entrusted to you, and although some things couldn't have been replaced, I only wish she'd taken responsibility for her company's promise to me.

The driver and the movers were kind enough to express their concern and frustration and with my plight prior to leaving, and wished us well

Worst decision ever!!!!!!!

Move size: 3 Bedroom Home Service cost: $6000