Cedar Strong Transportation Inc

After speaking with Dana I felt I had chosen the best company for my move. However , that turned out to be a mistake. I moved April 3rd and it is now May 18th.

I was to have had three men and got 1 1/2. They started at 9 in the morning and didn't finish until 9:30 at night. Twelve hours to move a small two bedroom apartment of a recent widow. Really??

My furniture was left out in a snow/rain storm uncovered. Framed pictures were not covered and as a result received water damage. My buffet was dropped and broken. It is not possible to be repaired. Mattresses were left out in the rain uncovered.

The mover said I was over 6000lbs and charged me an extra $800. I did not have any appliances, just a small two bedroom apartment so there was no way I could possibly be over in weight. He said he was estimating and if I wanted him to go to a weigh station he would go back to Mississauga and I would have to pay for the mileage and cost to have it weighed.

There was damage done to the walls of the unit I was moving into.

I asked them to move a tall narrow cabinet from one wall to another and they said they were too tired!!

We were accused of stealing the metal bar from the used wardrobe box and charged me $25. to put my own clothes in it. Then they wanted to leave the well used wardrobe for me to dispose of.

I was charged $300 because the elevator was down a long hall from my unit, however there was one small flight of stairs directly across from my unit.

I have contacted the moving company on several occasions , have filled out the necessary claim forms and to date have heard nothing.

I was quoted approximately $1800 for the move and ended up with a bill of over $2800.

Dana was a lovely lady but unfortunately the company she works for is completely untrustworthy. Do not use at any cost !!!

Move size: 2 Bedroom Home Service cost: $2900

I recently used Cedar Strong to help me move items from one store to another, and I couldn’t be more impressed. From start to finish, they were professional, efficient, and reliable. The team arrived on time, handled all the items with care, and ensured everything was transported safely. They worked quickly yet meticulously, making the entire process completely stress-free.

Their customer service was exceptional, and they went above and beyond to accommodate my needs. The pricing was also very reasonable for the level of service provided. I would highly recommend Cedar Strong to anyone looking for a trustworthy and hardworking moving company. They truly exceeded my expectations! Five stars all the way!

Move size: Commercial Move Service cost: $2500

My recent experience with Cedar Strong Transportation was an absolute nightmare from start to finish. I booked them to handle my move from Toronto to Montreal, and what should have been a straightforward process turned into an incredibly stressful ordeal.

Lack of Punctuality and Delays:

Despite a confirmed pickup time of 3 PM to 5 PM, the movers didn’t arrive until 6 PM, leaving me waiting and anxious with no communication about their delay. When it came time for delivery the next day, I experienced yet another significant delay, which disrupted my plans and left me stranded, waiting without any clear idea of when my belongings would arrive.

Non-Responsive and Unprofessional Communication:

Throughout this process, Cedar Strong Transportation was shockingly unresponsive. They didn’t pick up calls or respond to inquiries when I was desperate for updates. The driver would call but would intentionally hide their number, making it impossible for me to reach them back. This lack of transparency and basic customer service was frustrating and unprofessional.

Unexpected Extra Charges and Hidden Fees:

As if the delays weren’t enough, I was charged an additional $200 because my unit was “a little away from the entrance.” This extra fee was never disclosed upfront, and it felt like they were just trying to take advantage of the situation. Had I known about this charge in advance, I could have made alternative arrangements. The surprise fee, combined with their unreliable service, felt extremely unfair.

Emotional Stress and Anxiety:

The entire experience was mentally exhausting and anxiety-inducing. From the delays to the lack of communication, I found myself constantly stressed, not knowing when or if my belongings would be safely delivered. I’ve moved before and understand that things can go wrong, but Cedar Strong Transportation’s lack of professionalism made this experience far worse than necessary.

I would strongly advise anyone considering them for moving services to look elsewhere. They do not prioritize customer satisfaction, lack basic responsiveness, and seem more interested in adding hidden fees than providing reliable service. If you want a smooth, stress-free move, avoid Cedar Strong Transportation at all costs!

Move size: 1 Bedroom Home Service cost: $1400

Used them for a move. The driver Laith Al-Quran phone number 1-647-570-9820 is a croik. Was quoted for 2000 lbs but as soon as he got the frig washer and dryer loaded he informed me it would cost around 400 dollars more. If we don't pay he will be taking our belongings to there storage and we will be charged. Spoke to Sam at head office. No use they are useless. Made a complaint with BBB they said not the first time there rating is not great. Beware of using them especially if you are a Senior

Move size: 1 Bedroom Home Service cost: $1750

Let me preface that my husband and I have moved 5 times in the past 10 years for work. This was by far the worst move. The movers were not professional at all. Thankfully, Samantha (who left company) gave us plenty of information ahead of the move. She said the movers will try and up the weight of the move with the flat rate, so to ask for the truck to be weighed. Sure enough the movers said the weight would be 7-8 thousand lbs and not the 5000 estimated. The weight actually came in at 5600. By asking for the truck to be weighed and not going with the flat rate of 7-8000 lbs we paid $40, but ended up saving hundreds. I followed the directions and booked our move from 2-6 pm. The drivers arrived 3 hours late, but said they could finish the move by 6 pm. They didn’t finish until 9 pm, so I had to pay our condo for the extra 3 hours.

My husband and I did the packing although we paid $45 ea. for 3 garment boxes that they would pack, for our good clothing and winter clothing. We also paid for our new sofa, and mattresses to be covered. There was also 1 box they packed. We had a bed to be taken apart and they needed to borrow our tools because they didn’t bring any. They also duct taped a lot of things together.

We moved from Montreal to Oakville. We were offered 6 weeks of free climate controlled storage.

When we found our new condo in Oakville, we scheduled the move into the building. The only time available for the move in was the afternoon. I explained this to the scheduler at Cedar Strong and she said it would cost an extra $50 to do an afternoon move. I explained politely that this would not be happening as I followed their instructions for the move in and the

movers didn’t follow it and cost me an extra $120. So they arrived at 1:30 pm and before the move in started they gave us 3 different prices for the move. $2100 for cash and no receipt (needed for insurance), $2400+ for debit and 2600+ for credit card. We paid $2500 and got the receipt. Then the move started.

Crushed boxes, broken boxes, our live edge wood dining table wrapped in a soaking wet dirty moving blanket, the inside of the plastic cover of our chaise section of our sofa was covered in mud, possible rodent urine and had soaked completely into the fabric of our 2 month old sofa. Our wood coffee table was cracked open, dining room table has water damage, my box of very fragile crystal and China which I packed with bubble wrap (and labeled as very fragile) was crushed under the weight of much heavier boxes. There was absolutely no attention to marked boxes at either end. We have missing items, for instance a large Mexican ceramic floor vase which was very well wrapped in bubble wrap. As for the garment boxes, they placed my stained glass lampshade upside down inside at the bottom of the box and filled it with my shoes, boots, then laid my good dresses and my husbands suits on top of it and finally piled the heavy winter clothing on the top. The hanger bar was removed and they folded the top of the box over and duct taped it. Needless to say the lampshade was completely bent and the metal structure is broken. More of the same was done with the other 2 garment boxes. Items just thrown in. No regard or respect to our personal property. And they charged us $45 + packing fees per box.

My heart and sole were crushed many times over unpacking the boxes. My antique Johnson Bros. gravy boat that was my great grandmothers. My Lennox swan with 24 carat around the edges smashed. The list goes on and on.

We contacted cedar strong many times that day. They sent claims forms. My husband and I filled it out with approximately 30 photos (which I can send to anyone interested) and the wait began. According to the office there is only 1 claims person (because they don’t have many claims) and they only look at claims on Saturdays. We were told my Michael to send our claim immediately and they would put it as a priority. Well, this didn’t happen. I think it was around 3 weeks later that my husband received an email. The email stated that because of what we went through they made an exception and that after the $500 deductible they determined the final settlement to be $225. Another shock to the system. This wouldn’t even cover the cost of attempting to clean the sofa. My husband even asked them to come and see the damage first hand. The pictures don’t even show the full extent of the damage.

The letter said we could contact them, which we have several times and were told that the claims person would call the past 2-3 Saturdays and no one has. I wish I could attach pictures, but I can’t.

My husband wrote a review but it has been removed. I’m sure this one will too. I’ve left reviews on the Better Business Bureau even though they aren’t registered.

Just a horrible moving experience

Move size: 2 Bedroom Home Service cost: $2495

Horrible experience.

Paid for premium service. Showed up at 1030am to pack and move a house

Packed random stuff in wardrobe boxes and did not wrap it. Boxes weren’t marked.

Did not pack everything in the house, left a lot of stuff behind. Did not bring enough boxes.

Left by 6 pm .

Was supposed to have a weight taken of the truck before and then a weight taken of the truck with the household belongings in it. The driver gave me a slip of the truck weight from the weekend before ( must have had another customers household in it)

Wanted more money when they delivered to new location. Holding household items hostage on truck (which is against the law) . Threatened to charge $100 per hour x 3 men until the new money was paid.

Emailed several times and asked for reciept, still haven’t been given one.

Had to make arrangements to the rest of household items moved.

Movers left cigarette butts all over property

Move size: 4 Bedroom Home Service cost: $4800

I'd been moving for years from one house to another during summer within the same city with other movers. As you may imagin, moving was an extremely stressful mission.

When I had to move interprovincially during the holidays, I thought this was going to be even harder than what I used to.

On the contrary، all of the crew members in Cedar Strong Transportation were caring and professional, every person I dealt with was so friendly and patient, starting from KC, Michael, Alex & layth.

Nothing was lost or damaged during the long distance from Quebec to Ontario, all of the steps were arranged and designed to provide the utmost safety and interest of their clients, & the price was reasonable and affordable.

I strongly recommend Cedar Strong Transportation & when I will relocate again, I will never think twice before calling them.

Move size: 1 Bedroom Home Service cost: $1000