Eagle Moving Group Inc

This company routinely lies to customers to get business. They PAY for FAKE REVIEWS!!! I discovered their lies 3 days before my move & had to cancel. There is no one of authority to speak to on their ONE phone number. Receptionists are very rude when I call. EagleMovingGroup still owe me $5160, which they will not repay. Do not be fooled by any details they give you. I moved from Los Angeles to Massachusetts & for a 1 bedroom apartment the total cost doubled from $6,000 to over $12,000, & the date of completion went from 10 days to 30 days.

Move size: 1 Bedroom Home Service cost: $12000

Please stay away from this company if you want your move to be a positive experience.

It's taken me a while to get over what Eagle put me through. It was truly one of the most distressing and upsetting experiences of my life (I'm almost 40).

They assigned me to a moving company in Seattle that, I truly believe, was a front for a criminal business. This company essentially stole my belongings for 3 months and threatened legal action after I called to asked about my belongings. When they finally arrived SEVERAL MONTHS LATER, I was met with a full fledged con: they demanded an extra $800 in cash as the moving truck couldn't fit on my street (this is a boldfaced lie) and needed to use a UHaul instead once they arrived in Denver. The owner of the company told me to "fuck" myself when I called and asked about the price.

I called Eagle Moving Group in tears several times. They provided me little to no information and were incredibly hard to get in touch with. They told me time and time again they couldn't help besides calling and asking the moving company about the status of my belongings. I was scared that they would ruin my belongings or not bring them at all.

When they arrived finally, most of my stuff was broken or damaged. My TV was completely shattered (despite the moving company PACKING IT THEMSELVES). Most of the boxes were in abysmal condition. They looked like they had been thrown around, stepped on, smashed, etc.

I never heard a follow up about this experience from Eagle Moving Group. No one called to check in. I received no compensation. No support. Nothing.

Please stay away from this company if you are planning on moving. I implore you to take every word of this review as fact - it is - and choose literally any other company to work with. I am honestly surprised they are still in business.

Shame on you, Eagle Moving Group. What was supposed to be a positive experience for me moving to a different state turned in to a complete disaster that I am still recovering from many months later. I am surprised the BBB hasn't been contacted yet. It's beyond my comprehension how you run your business by partnering with legitimate criminals. You are guilty by association.

Absolutely the worst experience of my life.

Move size: 1 Bedroom Home Service cost: $4200

TL,Dr: Made the reservation for move from Fremont, CA to Tucson, Az. They picked up late (multiple calls to get the pick-up), misinformed me while asking the first delivery date and later told me that I can get the stuff within 21 days of my first delivery date, 10 days later. Was supposed to be delivered by July 25, today is July 30 and they don't even have an ETA.

Here is the rant: I made a reservation with them to move my stuff from Fremont to Tucson. Initially while getting the details and finalizing the terms of the move everything was super smooth. Then as the pick-up window came closer (17, 18 June), things weren't great anymore. Had to call a few times to get the pickup confirmed and it was finally picked up at 6 PM on June 18 (after the scheduled time, had to change some other plans, thanks!). Then I was told that I should give the first delivery date, after 5 days as it will take 5 days for the stuff to reach Tucson, so I gave them June 25. Then TODAY (30 June: 12 days after pickup), I was told that they start scheduling the driver (for delivering my stuff) from the first date available for delivery (i.e June 25, not June 18). So my stuff is probably still in some warehouse and can take anywhere between 1 day to 2 weeks to get to me from today with a "Sorry, we don't have an ETA at the moment."Will post an update on when I get my stuff. Has been a frustrating experience, hope they can do better at clearly communicating of what to expect when finalizing the deal.

Move size: 1 Bedroom Home Service cost: $2400

Eagle is the company I contracted with. They started out great, having me go room by room to do a complete inventory (or so I thought). I was told that credit cards could be used as each stage of the move (no extra fees were mentioned). I was also told that they would be able to keep me updated with the carrier regularly. None of that happened. I was charged an extra $3000 due to more items than the inventory included, had an extra fee tacked on at pickup when I used a credit card and was told I have to pay cash or money order for drop off, and I’m yet to get even a delivery window. I was told 2-5 days for delivery: the carrier said 2-14. Counting business days, the carrier will hit 14 this coming Friday. I’m not holding my breath. Every time I have called Eagle, they tell me they will check the status and call back. I am yet to get a call back. I would NOT recommend this company at all.

Move size: 2 Bedroom Home Service cost: $9300

Eagle moving and their affiliates are so incredibly unhelpful. Once I booked my move, there was zero explanation of the process and zero updates or transparency throughout the process. No one told me about the brokering process and no one explained that my stuff wouldn’t be delivered until 30 days after it was picked up. What’s anyone supposed to do without their stuff for a full month??? Had I known the process I could have planned around it. Now I’m in a new city without my stuff for 30 days. Never will use a brokerage service again.

Move size: 1 Bedroom Home Service cost: $3500

This is a horrible dispatch company that acts as if they are a moving company but then sells your contract to another scam company across Country Moving. When you first hire them they act like a move will take no longer than 14 business days but it took 30. When contacting them for the update they never met me know that another company had my items. Once the company arrived they charged me an extra $500 to take it from the elevator to my apt. Down the hall. The customer service is HORRIBLE at Eagle moving and said there was nothing they can do when the company lost my boxes that had AirTags in them and only found one and told me I’d have to wait for the next truck going my direction to bring them to me. She told me to file a claim and wouldn’t tell me with who bc I was getting loud. Even though she refused to answer my question. I repeat do not hire them! Lost/stolen items bad customer service a fraud company!

Move size: 2 Bedroom Home Service cost: $4000