Dumbo Moving and Storage

We paid DUMBO thousands of dollars to pack, move, and unpack our home during a renovation, plus monthly fees for storage. The company did not deliver thousands of dollars worth of goods when they finally returned with our things - fine china, a desk chair for a home office, a high-end vacuum, costly kitchen appliances. Not only did the company have complete responsibility for our things, but they charged us for every step of the way. When we reached out about the loss - with a police report - they didn't even bother to file an insurance claim. They offered us $100. Insulting, irresponsible, negligent, dishonest. Disgusting.

Note that we tipped the movers highly for their hard work, bought them food, water, etc.

Move size: 4 Bedroom Home Service cost: $14500

STAY AWAY. I would NOT wish using this company to move on my worst enemy. Booking them for your move will make your move stressful.

1. Their Google Ad says they charge $250 for 2 Movers, 3 Hours. When I got on the phone with them, they said they didn’t know what I was talking about and it’s actually $400. Then, when they arrived to my house they tried to tell me I have too much stuff and it’s going to be an extra $700. They wanted literally $1,100 from me to move from a 1 bedroom apt to another 1 bedroom apt. When I tried to discuss this issue with them, they were disrespectful - screaming at me and speaking down to me. This company is run by the evilest of evil people on the planet.

2. Their movers are dirty and smell awful upon arrival. They stink, are wearing clothes they look like they rolled out of bed in, and are just gross. On top of that their rude and nasty. A true representation of what this company stands for. You will feel so gross when they leave and your home will stink.

3. They were careless with my furniture. Kicking stuff around with their feet and hitting stuff against walls.

DO NOT USE THIS COMPANY TO MOVE. I had to use another company to move the stuff this ridiculous company did not take. Imagine having to leave half of your stuff at your old apartment and booking a 2nd company to come get it because the first company wants $700 additional dollars for a few shopping bags.

INSTEAD of use DUMBO Moving, Use: SIMPLY MOVING OR ROADWAY MOVERS. I ended up using Simply Moving and a friend of mine used Roadway recently. Much better experiences than the outright scam Peter and his co-conspirators are running at Dumbo Moving. Save yourself the headache and filthy experience.

Move size: 1 Bedroom Home Service cost: $400

We hired Dumbo moving and storage to move furniture from our home in Westchester, NY to a local storage unit at a very competitive price.

Dusan Jelic (Van 68), our assigned mover, was timely, courteous and very professional. He worked efficiently but carefully, and the transportation of our items to the storage unit was seamless. Dusan went above and beyond to make sure we were completely satisfied with all aspects of the move. He took photographs and kept us updated regularly. I highly recommend this moving company, and if you are lucky to get Dusan you will be guaranteed an amazing moving experience!

Move size: Studio Service cost: $510

Okay let’s get into this review:

First and foremost DO NOT USE DUMBOOOO NOOOOO!!!!

Hired them to move a 4 bedroom home from Queens, NY to Central Florida. They quoted a decent price and were supposed to come out a few days before the move date to see everything we had to be precise of the price. That’s where the scam starts because on the day of the move you’re stuck with them right?

Okay so when we called and set everything they NEVER told us that every single item except furniture HAS to be in a box. We have lived in that home for almost 20 years. Every single item in a box would have been nice to know prior to moving day.

So the movers themselves, had such a bad attitude, very rude was complaining so bad in another language I believe Syria or Russian not sure. They were complaining about how much stuff it was and things are not on the list so forth and so on.

So Katherine handled our contract and we paid for an ADDITIONAL move. So the second move they didn’t want to take everything again! They complained too many boxes not enough room in the truck and they had another pickup. I have a 4 bedroom house!!! I get a truck to myself for all my stuff!! Once again with Katherine we had to set up a THIRD move.

The third move was set on the closing day of my house. Those movers didn’t want to go in the basement and retrieve the rest of the boxes and they LEFT IT!

Katherine swore up and down she would arrange another pickup have an invoice with the pickup day. NO ONE SHOWED UP!!! Now her and Matt are ducking my mothers calls and messages so we had to hire another company for 30boxes.

To top of the horrible experience IN THE CONTRACT IT STATES THEY WILL DISASSEMBLE AND REASSEMBLE THE FURNITURE!!! Out of all these moves all of movers REFUSED to assemble the furniture!!!

They are a scam. We were quoted almost 4 thousand dollars. We wind up paying double that amount.

The condition of some of my items were AWFUL! Stuff broken, boxes upside they don’t care they throwing your stuff around without a care. They are worst than USPS!!!!

DO NOT HIRE THEM DO NOT WASTE YOUR MONEY!!! They are unprofessional to the upmost!!!!

Move size: 4+ Bedroom Home Service cost: $8000

I would never ever hire this company had I known what they were like. They stole thousands of dollars worth of my belongings, damaged my furniture and then said, "we expect a $600 tip, we dont make a lot of money". I felt threatened and cheated. I can tell you now, they are not worth the schmoozing you'll get when you first call. Every bad stereotype you hear about movers ... that's DUMBO. When I called to tell the man who intially quoted me (by the way, the quote was bull, they had to make a second trip and charged double) he said, "file a report for insurance". This was a very very bad experience. you have been warned!

Move size: 2 Bedroom Home Service cost: $4000

Abusive company!!! They rescheduled my move 4 times. I literally flew down from NY to FL to be available to meet them when they got my furniture because I had asked friends and family to meet them 3 separate times. I asked them to refund me for the move and they offered me a discount less than the price of my flight. Every time I called, I reached a different person. None of them had any idea what the other said and promised different dates and times! Will be reporting to better business bureau as well!

Move size: Partial Move Service cost: $1500

The employees that arrived yesterday were kind and professional. They were outstanding in equal measure. But once they started rolling, they kept going. To determine whether there was anything else they could do, they each asked me a series of questions for close to twenty minutes. They would be employed by me if I founded a business. really kind and generous. It was wonderful to have them manage our moving on such a demanding day. Please be assured that we would never hesitate to suggest Dumbo Moving to anybody in need of moving services. I genuinely appreciate it once more.

Move size: 2 Bedroom Home Service cost: $4478

Adam and I wish to convey our thanks for all of your support throughout our journey. When things are going smoothly, any service provider might be pleasant, efficient, and professional. Your organization stands out from the rest because, despite the difficulties we had through no fault of your own, everyone from the drivers to the personnel to the management never lost sight of the fact that we were the customer and provided us with excellent service. We would use your services again without a question.

Move size: 2 Bedroom Home Service cost: $4257

Ralph and his team have done a fantastic job relocating my home across the country. Their communication from start to finish has been responsive and efficient, keeping me up to date at all stages in the process. Their service has been both professional and friendly, helping to take much of the stress out of moving. They took apart and reassembled some furniture which was a real help. Everything arrived at my new home in good order and they have even offered to take away the packing boxes! The personal touches and excellent service were much appreciated. I would highly rate and recommend them without hesitation.

Move size: 2 Bedroom Home Service cost: $3134

I had one of the worst moving experiences ever. The movers were really slow and seemed to intentionally do that so they can charge me for additional hours, even though they promised they would get it done in the allotted time. They also demanded that I pay for their parking ticket, which was not part of the terms of our agreement — they threatened to stop working if I didn’t pay. They then charged me for additional hours (again, despite their promise) and threatened to stop working if I didn’t pay. The sales rep was extremely rude and a pain to deal with. Avoid at all costs.

Move size: 1 Bedroom Home Service cost: $900

I wanted to take a moment to express my gratitude to your entire staff. You are all incredible, to put it mildly. In pricing my relocation and being understanding of my predicament, john exhibited the utmost professionalism, politeness, and efficiency. When it came to loading and unloading my belongings, the crew gave it their all. Unlike previous movers I've employed in the past, they handled my items with extreme care. Not these trio of movers, who typically leave dings or scrapes on the furniture and/or the house's walls. Again, it was a pleasure working with you. I really appreciate it. Additionally, the men have the BEST attitudes.

Move size: 2 Bedroom Home Service cost: $4630

I had approximately 50 Home Depot boxes and loose household items for them to place in storage before my family move me to my destination. Dumbo workers complained and gave me lip service about having to remove my property from the house, however, their boss new how many boxes I had and the size of my home, so I paid them $400.00 under the table. The company asked me to remove my review and they will refund the $400.00, which I did. However, they did not compensate me for a willing and acceptable loss of $800.00 of several stolen boxes of irreplaceable personal items and I subsequently realized it included Income Tax return documents stolen by their workers! I am a single woman employed with U.S. Customs and Border Patrol, Immigration & ICE, realizing they have stolen identity documents, I now have to file a report and also report them about their business practices in the United States. This truly has now turned out to be a Serious matter! My sincere advice and hoping they did not use my personal information, is to stay away and avoid this company!

Move size: 4+ Bedroom Home Service cost: $1500

Since the first moving company I booked with ditched me at the last minute, I made sure to give myself plenty of time to find a replacement. Everyone I encountered went out of their way to be nice, answer my questions, and look out for me and my stuff. Having Nelson arrange pick-up and drop-off was a breeze. I appreciate that the same crew and truck that picked up my stuff delivered it to my new place of residence two days later. I will be using this company again in the near future.

Move size: 2 Bedroom Home Service cost: $5366