Dumbo Moving and Storage

DO NOT USE THIS MOVING COMPANY ESPECIALLY IF YOU ARE A SINGLE WOMAN!

I used this moving company in January and had the worst moving experience of life, compounded by horrible customer service and harassment when I asked for a refund. My move was scheduled from 9-11 am. They didn't show up until after 1pm, demanded an extra $450 cash to complete the move, didn't "complete" the move until almost 10 p.m. and I was only moving to a building 5 minutes away. I am reporting them for consumer fraud and working to have them banned from my building because I truly believe that once they realize you are a woman alone, they take advantage of the situation to price gauges, even when they are in violation of a signed contract and then don't have the decency to offer even a partial refund when you've been price gouged and should get a full refund (mind you, I was willing to let the movers keep the $50 cash that they demanded, I just wanted a refund of my contract price post-deposit.). Don't be fooled by how friendly and helpful they seem when convincing you to book with them, using Dumbo moving will be one of your greatest regrets both personally and financially.

I went back and forth with the supposed manager trying to reach a fair resolution and he didn't care at all, just wanted my money and even lied to my bank when I contested the charges. DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $1350

We hired Dumbo moving and storage to move furniture from our home in Westchester, NY to a local storage unit at a very competitive price.

Dusan Jelic (Van 68), our assigned mover, was timely, courteous and very professional. He worked efficiently but carefully, and the transportation of our items to the storage unit was seamless. Dusan went above and beyond to make sure we were completely satisfied with all aspects of the move. He took photographs and kept us updated regularly. I highly recommend this moving company, and if you are lucky to get Dusan you will be guaranteed an amazing moving experience!

Move size: Studio Service cost: $510

STAY AWAY. I would NOT wish using this company to move on my worst enemy. Booking them for your move will make your move stressful.

1. Their Google Ad says they charge $250 for 2 Movers, 3 Hours. When I got on the phone with them, they said they didn’t know what I was talking about and it’s actually $400. Then, when they arrived to my house they tried to tell me I have too much stuff and it’s going to be an extra $700. They wanted literally $1,100 from me to move from a 1 bedroom apt to another 1 bedroom apt. When I tried to discuss this issue with them, they were disrespectful - screaming at me and speaking down to me. This company is run by the evilest of evil people on the planet.

2. Their movers are dirty and smell awful upon arrival. They stink, are wearing clothes they look like they rolled out of bed in, and are just gross. On top of that their rude and nasty. A true representation of what this company stands for. You will feel so gross when they leave and your home will stink.

3. They were careless with my furniture. Kicking stuff around with their feet and hitting stuff against walls.

DO NOT USE THIS COMPANY TO MOVE. I had to use another company to move the stuff this ridiculous company did not take. Imagine having to leave half of your stuff at your old apartment and booking a 2nd company to come get it because the first company wants $700 additional dollars for a few shopping bags.

INSTEAD of use DUMBO Moving, Use: SIMPLY MOVING OR ROADWAY MOVERS. I ended up using Simply Moving and a friend of mine used Roadway recently. Much better experiences than the outright scam Peter and his co-conspirators are running at Dumbo Moving. Save yourself the headache and filthy experience.

Move size: 1 Bedroom Home Service cost: $400

Okay let’s get into this review:

First and foremost DO NOT USE DUMBOOOO NOOOOO!!!!

Hired them to move a 4 bedroom home from Queens, NY to Central Florida. They quoted a decent price and were supposed to come out a few days before the move date to see everything we had to be precise of the price. That’s where the scam starts because on the day of the move you’re stuck with them right?

Okay so when we called and set everything they NEVER told us that every single item except furniture HAS to be in a box. We have lived in that home for almost 20 years. Every single item in a box would have been nice to know prior to moving day.

So the movers themselves, had such a bad attitude, very rude was complaining so bad in another language I believe Syria or Russian not sure. They were complaining about how much stuff it was and things are not on the list so forth and so on.

So Katherine handled our contract and we paid for an ADDITIONAL move. So the second move they didn’t want to take everything again! They complained too many boxes not enough room in the truck and they had another pickup. I have a 4 bedroom house!!! I get a truck to myself for all my stuff!! Once again with Katherine we had to set up a THIRD move.

The third move was set on the closing day of my house. Those movers didn’t want to go in the basement and retrieve the rest of the boxes and they LEFT IT!

Katherine swore up and down she would arrange another pickup have an invoice with the pickup day. NO ONE SHOWED UP!!! Now her and Matt are ducking my mothers calls and messages so we had to hire another company for 30boxes.

To top of the horrible experience IN THE CONTRACT IT STATES THEY WILL DISASSEMBLE AND REASSEMBLE THE FURNITURE!!! Out of all these moves all of movers REFUSED to assemble the furniture!!!

They are a scam. We were quoted almost 4 thousand dollars. We wind up paying double that amount.

The condition of some of my items were AWFUL! Stuff broken, boxes upside they don’t care they throwing your stuff around without a care. They are worst than USPS!!!!

DO NOT HIRE THEM DO NOT WASTE YOUR MONEY!!! They are unprofessional to the upmost!!!!

Move size: 4+ Bedroom Home Service cost: $8000

I would never ever hire this company had I known what they were like. They stole thousands of dollars worth of my belongings, damaged my furniture and then said, "we expect a $600 tip, we dont make a lot of money". I felt threatened and cheated. I can tell you now, they are not worth the schmoozing you'll get when you first call. Every bad stereotype you hear about movers ... that's DUMBO. When I called to tell the man who intially quoted me (by the way, the quote was bull, they had to make a second trip and charged double) he said, "file a report for insurance". This was a very very bad experience. you have been warned!

Move size: 2 Bedroom Home Service cost: $4000

Abusive company!!! They rescheduled my move 4 times. I literally flew down from NY to FL to be available to meet them when they got my furniture because I had asked friends and family to meet them 3 separate times. I asked them to refund me for the move and they offered me a discount less than the price of my flight. Every time I called, I reached a different person. None of them had any idea what the other said and promised different dates and times! Will be reporting to better business bureau as well!

Move size: Partial Move Service cost: $1500

The employees that arrived yesterday were kind and professional. They were outstanding in equal measure. But once they started rolling, they kept going. To determine whether there was anything else they could do, they each asked me a series of questions for close to twenty minutes. They would be employed by me if I founded a business. really kind and generous. It was wonderful to have them manage our moving on such a demanding day. Please be assured that we would never hesitate to suggest Dumbo Moving to anybody in need of moving services. I genuinely appreciate it once more.

Move size: 2 Bedroom Home Service cost: $4478

Adam and I wish to convey our thanks for all of your support throughout our journey. When things are going smoothly, any service provider might be pleasant, efficient, and professional. Your organization stands out from the rest because, despite the difficulties we had through no fault of your own, everyone from the drivers to the personnel to the management never lost sight of the fact that we were the customer and provided us with excellent service. We would use your services again without a question.

Move size: 2 Bedroom Home Service cost: $4257

Ralph and his team have done a fantastic job relocating my home across the country. Their communication from start to finish has been responsive and efficient, keeping me up to date at all stages in the process. Their service has been both professional and friendly, helping to take much of the stress out of moving. They took apart and reassembled some furniture which was a real help. Everything arrived at my new home in good order and they have even offered to take away the packing boxes! The personal touches and excellent service were much appreciated. I would highly rate and recommend them without hesitation.

Move size: 2 Bedroom Home Service cost: $3134

I had one of the worst moving experiences ever. The movers were really slow and seemed to intentionally do that so they can charge me for additional hours, even though they promised they would get it done in the allotted time. They also demanded that I pay for their parking ticket, which was not part of the terms of our agreement — they threatened to stop working if I didn’t pay. They then charged me for additional hours (again, despite their promise) and threatened to stop working if I didn’t pay. The sales rep was extremely rude and a pain to deal with. Avoid at all costs.

Move size: 1 Bedroom Home Service cost: $900

They told me one thing and then changed it last minute, on more than one detail, when it was too late to do anything about it with my move two days away.

When I insisted upon them sticking to what they had agreed upon I was asked if I didn't need the move anymore.

I was assured that if they didn't need the shuttle truck, that they strong armed me into paying for up front, then the fee would be refunded.

When they were about to arrive at my new address I watched on the live map as they stopped three minutes down the street at a U-Haul. I called the phone number to ask about it and they lied to me saying they had another delivery(as if there would be two this close by on a east to west coast move). In actuality they were hurriedly loading my things into a U-Haul truck to go the last 3 minutes down the road to justify charging me for a shuttle truck. They were only there for less than 45 minutes and several of my things arrived damaged significantly, obviously from their haste. Nothing in the boxes I packed was broken I should mention, despite the moving guys practically throwing them in the least professional delivery I have ever seen.

I got into a long chain of emails with them disputing the charge since, totally aside from their lack of professionalism and damaging my property, there was no need to transfer to a smaller truck. I have seen much larger vehicles turn fully around in the wide space of the parking area/street that goes through my apartment. Not only did they outright lie and deflect with every ticky-tack nonsense answer in the book, jumping from one reason to another when they didn't stick, but they literally insulted me openly and made fun of/blamed me for signing the contract.

They settled with me for $500 dollars which pays for the fraudulent action of the totally unnecessary shuttle truck charge, which they wouldn't have done if I wasn't disputing their charge with Visa, but it still shows they know exactly what they did.

They did get the job done and the price wasn't unreasonable but they were so unprofessional that I would have happily paid more to have not had to deal with them.

I will be telling anyone who I ever run into who is looking for movers that might come across these guys to avoid them at all costs and have done so a few times already.

Move size: 1 Bedroom Home Service cost: $6000

I wanted to take a moment to express my gratitude to your entire staff. You are all incredible, to put it mildly. In pricing my relocation and being understanding of my predicament, john exhibited the utmost professionalism, politeness, and efficiency. When it came to loading and unloading my belongings, the crew gave it their all. Unlike previous movers I've employed in the past, they handled my items with extreme care. Not these trio of movers, who typically leave dings or scrapes on the furniture and/or the house's walls. Again, it was a pleasure working with you. I really appreciate it. Additionally, the men have the BEST attitudes.

Move size: 2 Bedroom Home Service cost: $4630