Diamond Relocation

Terrible experience. Initially dealt with Mark and agreed to a pick up date of Sept 27 for a move from Saskatchewan to Alberta. Drop off would have been Oct 1st. Sept 27 got a call from Nicholas who claimed to be the Operations Manager saying they wouldnt be there until Sept 30. When I told him he Had to be there on the 30th because I needed to vacate the apartment he became verbally abusive, said I was not his boss and he didnt work for me. Said if I did not like it I could get my deposit back and try and hire another mover. Then he hung up on me. So That’s exactly what I did. The only good thing I can say is that I got my deposit back right away. What an unprofessional horrible company. Sweet as pie when you hire them then you can’t get in touch with them again! They don’t answer their phones and don’t have voice mail. Stay away from these guys!

Move size: 2 Bedroom Home Service cost: $1700

Terrible Experience.

I am a new comer and Mr. Mark gave me a rosy picture to start with. My Luggage was picked up on 17th September for a move from Saskatoon to Toronto. I was initially told that the delivery will be done within 10 days. We planned our move accordingly. When We tried to check with the company about the status of the delivery, they started talking rudely and were not at all giving any clarity. Now after 12 days of picking up, they said that my goods are in Edmonton, which is on the western side of Canada. We are not getting any clarity about the delivery. WE are right now homeless. All the employees are extremely rude and there is no clarity on the whereabouts of my delivery. When I asked about compensation they say that as per the contract Diamond relocation is not responsible for the delays.

I am stranded in Toronto because I trusted Diamond relocation.

Request all users to please avoid this service. They are highly irresponsible, rude and not trustworthy.

Move size: 3 Bedroom Home Service cost: $4000

I used Diamond Relocation just recently when I decided to shift from apartment to the newly bought house. I was quite freaked out initially about the whole process of moving, but luckily one of my friends told me about Diamond Relocation. I am so glad that I got to know about them. The whole moving process was carried out in a very professional manner by the company people. They were very respectful, cooperative and well mannered.

They adhered to all of our special requests, the fragile goods were dealt with delicately and all of our stuff was moved to our house in its original state without any broken goods.

I was totally satisfied with my experience, and would absolutely recommend everyone to use this company whenever you plan to move. The services provided are very convenient and affordable.

Move size: 2 Bedroom Home Service cost: $4500

Let me start by saying that I have moved across provinces (ON to BC and BC to AB) twice before and in both cases, the other moving companies gave me a specific pick up and delivery dates and kept their word.

This time we were moving from AB to ON. While they have prices on the lower end and fairly good reviews, my experience with Diamond Relocation was bad. They were 4 weeks delayed to deliver, which made us spend extra money on essential items (very tempted to send them a bill to cover those costs).

Not only were they unresponsive when I called for updates (it almost seemed like they were screening my number, otherwise how would you explain picking the phone when I used my partner’s number), but they also kept over promising and under delivering. I had to change the elevator booking over half a dozen times to accommodate their “it’s probably coming on x day”.

There was even an instance where I received a phone call to confirm the delivery time in the morning, only to have someone else call me in the afternoon and say they would send half my stuff in one day and the other half another day. Since I did not want to fully pay and only receive half of my belongings, they pushed the delivery another 4 days, from Saturday to Wednesday (not sure why it would have been so hard to send it next day). And even on the day of delivery, they were 45 min delayed.

Long story short, DO NOT MOVE WITH THEM!

Move size: 1 Bedroom Home Service cost: $1550

I had a local move in Ontario and decided to hire Diamond Relocation to do the job. Let me just say— Wow! I was impressed. The movers are so fast and efficient. Moving is never fun, but I am so grateful they made it so easy. I’ve moved 3 times within the span of 2 years and had hired 3 different moving companies, and Diamond Relocation by far is my favorite. I will definitely be hiring them again for my future moves!

Thank you Diamond Relocation for doing such a great job and making things go so smoothly!

Move size: 1 Bedroom Home Service cost: $1650