Diamond Relocation

I am incredibly disappointed with the way this move was packed. If I knew this was the quality of care of my items would receive, I would have hired amateurs.

1. Not one single wardrobe box used a bar for the hangers. Instead, the clothes were tossed in with other items on top of them. Items that were ready-to-wear now need to return to the dry cleaners for pressing.

2. Books were tossed in without consideration for their value to me nor the damage that could occur. Literally tossed in. I have first edition novels that are now bent.

Breakables were tossed in with misc items without even being wrapped – and even included plants! There is now dirt over everything that was in that box.

3. The couch legs were found in two separate boxes, electrical items were not packed with their cords (we’re still trying to match cords to items) and we’re still hunting for food boxes as absolutely nothing was labeled.

4. Some artwork was wrapped nicely and others weren’t wrapped at all - as such, one-of-a-kind artwork is forever scratched.

5. Speaking of wrapping, it was so hap-hazard. Acrylic (ie: scratchable) tables had the tops wrapped but not the bottoms - leaving parts covered and parts exposed. On one of our very expensive shelving units, the glass part was wrapped but not the paint so now the paint is scratched. This is not fixable - this is now just how the furniture has to be.

This said, I commend the three men who did the unloading. They were careful and considerate and friendly. They weren’t about rushing through the day but about making sure they did a great job, checking in with me as they went to make sure I didn’t have any concerns. I do not want this email to reflect on the them at all.

As mentioned in my email to the company (that went without response): while items may seem like nothings to the movers, they are important to the customer. Treating their items with care and foresight should be a basic tenant of offering moving services. This is something that movers need to know and believe. Otherwise, your workers will continue to offer sub-par servicing.

Move size: 3 Bedroom Home Service cost: $4500

Once they pick up your belongs they stop returning calls and emails. My belongings were promised to be delivered within 7-10 days. Its been 10 days of me calling and emailing just trying to figure out an estimated arrival date. Nothing..... finally after getting to my new home and having nothing to put in it for days, I get a call saying sorry it was delayed and hasn't even shipped yet so they estimate it will be another 10 days..... im trying to go to school and im 4 days away from all of my family and friends with absolutely no belongings. Also theyre were tons of hidden fees that were not mentioned in the quote so I payed over 2 grand for them to not deliver my belongings. I really hope this review saves you from the stress im under because of this company. Im sitting in an empty apartment, depressed. Thanks diamond relocation!

Move size: 2 Bedroom Home Service cost: $2100

I booked with this company to move from NS to Ontario. I was told I would hear from the driver the day before with a timeframe of when they would show up. At 730pm when I hadn’t heard from them I called the company and left a message. The morning of my move (today) at 9am I still hadn’t heard from them so I called again. When I called, I was informed the truck was full and they would need to reschedule my date. I needed to be out of my apartment by 12pm (3 hours!!!) and catch a flight as well. I was informed they “should have informed me yesterday” but didn’t. So my father and brother were left scrambling to find alternative arrangements. If I hadn’t called when I did, I would have been sitting around waiting for them to not show up. From the day I booked until today, the communication has been very lacking. Unanswered emails, unreturned phone calls, voicemails and text messages. The whole experience seemed very unprofessional. I am now waiting for my deposit back.

Move size: 1 Bedroom Home Service cost: $750

We moved recently from Ontario to Quebec. They seemed all nice and great until they got there! They demanded more money, totes that are used to moved the requested it be put in a box that they were going to charge 50.00. They charged us to box the TVs which was fine, but the TV were still damaged. The night before they arrived they called and demanded that I send an e-transfer, even though Mark told me I could pay by credit card when they arrived. I was told they would not deliver our stuff unless I sent it. We spoke about what we were told by Mark and the lady said they would be arriving at 5am and would not wait for us to pay, either we send the money or we don't get our stuff. 4 Boxes are missing, 2 TVs broke, the driver broke the leg off the coffee table in front of us.

They charged $1000 more then what they quoted, charged for wrapping and boxes that we were not told about - although Mark will swear at you and tell you to read your contract, there is no where in the contract that states anything about boxes. Demand cash or a transfer prior to arrival. I sent them the form for the damages and now I cannot get a response. There was a recent article put out by Marketplace and I'm wondering if this is the same situation. Either way I would advise staying away from this compnay.

Move size: 2 Bedroom Home Service cost: $5500