Condor Moving Systems

I made sure i waited until all of my things were delivered and in good condition before i posted this. And i will post it everywhere that will allow me to. There’s no way this place could possible have an A rating on BBB. Dealing with them has been a complete nightmare. They will get you in the beginning. DUSTI (fitting name) is so sweet and attentive in the beginning. She answers all calls and communicates well in the beginning. But let something go wrong. She ignores calls and then when i finally reach her (using a different phone number) she says “sorry i have covid” only after i got in her bosses ass and the boss made her call me back smhhh. The most unprofessional shady SNAKES.

The driver comes over 6 hours late to pack my things then waits til everything is on the truck to DOUBLE MY FEE. Then the boss in the warehouse that sounds like tony soprano is trying to strong arm me and tell me i have to pay that extra money....DOUBLE what the original estimate was.

Then all of a sudden your calls are being ignored and no one is in the office. No one answers calls but as soon as i send a text saying i need the updated invoice then three minutes later i have an email. A bunch of people who don’t want to face their crookish ways when someone calls it out. I WENT AS FAR AS TO DOWNLOAD AN APP TO CREATE A FAKE NUMBER. AND THATS WHEN THEY PICKED UP. I ended up being charged 2000 on an original 1500 estimate after i raised hell about being charged 3000 and he straight STUTTERED when i asked him to explain the extra charges. Then DUSTI lies about how long it will take. She tells me 10 days but on the invoice it has a ridiculous range of days that we never discussed. And they ended up delivering my things LATE ANYWAY. When the driver called me yesterday he said my balance is $2100 after i had already spoken to the company. I tell him i am not paying that and he shows up the next morning anyway with an attitude like “it’s not my job to call the company”

THEN!!! The people moving my belongings are. A WHOLE OTHER COMPANY! Condor lied and said they were not brokers! This is the worst and most stressful experience of my life. I have been living in this new city sleeping on an air mattress and recycling the small amount of clothing i was able to pack in my car because i gave them everything else. Shame on this bullshit ass company for treating people like this who spend their hard earned money with them. THIS COMPANY IS DECEITFUL AND JUST WANTS YOUR MONEY. I’d trust the homeless man on the street before i trusted these people.

Move size: 1 Bedroom Home Service cost: $2000

I wish there was a way to report minus 10 stars. This was the worse experience we have ever had, especially for the amount of money they eventually charged us. We were moving from Texas to Kentucky and selected Northern Moving Systems to do the job. After doing a walk thru on camera with Mike Cohen,

Senior Moving Coordinator, an estimate was given and we paid the deposit of well over $3,000 with instructions to pay 1/2 of the balance due upon pick up and the remaining 1/2 due on delivery. A few days later received a call from someone in the service department letting us know that we have possibly not reserved enough room on a truck for our home and that we should go ahead and send an updated list of inventory. Which was done and we had to pay an additional $1,700. When the truck showed up on the pick up date, we were shocked to see that Northern Moving Systems is merely a broker and sent the job to Condor Moving Systems. We were not aware that this was being brokered out as the contract was with Northern Moving Systems. The movers were awful (1 supervisor and a 2 man crew), we had a majority of the house boxed up and it still took them approx 8 hours to put everything on the truck. The supervisor of the move had no idea how much he was supposed to collect so we paid $2,500 just to keep the contract valid. There were some delays on our closing date of our home purchase in Kentucky but we were finally on the schedule to have our household delivered on Christmas Day. When the truck showed up, we were told we had to pay the balance of over $6,000 before he would even open the doors to the truck. There are items missing, furniture broken and/or scratched, boxes that were soaking wet with the items inside ruined. They did not reassemble our furniture correctly, did not hook up the appliances, and left the trash from the move in the garage for us to dispose of. The truck driver was extremely rude to both of us, although the crew he hired did a great job considering it was freezing outside and it was Christmas Day. There was not an accurate list checked off by the truck driver. I was actually given the list to write down the box tags as they were unloaded and as mentioned above, there are items missing. As we have been unboxing, we have determined that Condor Moving Systems, went through our boxes and repacked them. Some boxes looked fine until they were opened, only to find the contents inside were soaking wet, covered in mold/mildew and ruined. We have left several messages for Northern Moving Systems to contact us so that we could report the damages and submit a claim (since the contract did include extra insurance for potential damages). I have a ton of pictures and have had to replace items that were broken or missing. There are some personal items that cannot be repaired or replaced. I really need someone to be held accountable and will tell everyone I know about this horrible experience. I will be posting reviews about both companies wherever I can!

Move size: 4 Bedroom Home Service cost: $11000

DO NOT USE. I have filed a complaint with the BBB. They charged over double what was quoted and added many charges after paperwork was signed. They would not return phone calls or emails. Very unprofessional, I am shocked they are still in business. Once the truck finally arrived (took over 3 weeks), they didn't show up the day scheduled and didn't call to let us know they weren't coming. It took an extra 3 days afterwards with no notification. Avoid at all costs.

Move size: Studio Service cost: $4000

1 rating as i do not have a zero. Please do not move with condor moving. The first dishonest or unprofessional company i have experienced in this country in my 8 years here. They are really frauds and should be thrown out of business. To start with the quote and the actual bill was close to double. Then when i called and complained about the over charge i.e. the number of boxes listed vs billed then they refunded me 300. But eventually i paid for the service of packaging as i had a infant and wouldn't be able to do it. That was a blunder. The guys who packed eventually used all large boxes and filled most of them half empty. When i complained about it. I was asked to take a video upon delivery. Which I have taken as well but no action for that. The item was promised to be delivered in a week but took more than 6 weeks to deliver. A compensation of another 1100 was made for that. But unfortunately my company pays me only for the billed amount and so bi literally went through all the pain for nothing. The highest level of unprofessionalism was on the delivery. They damaged the apartment walls, did not reassemble any of the items even though i paid for that service. They delivered me some others belongings and said me i can keep it which i refused and sent back. They lost my head board and damaged many of my items. They also forced me for a $150 tip. Which i didn't have cash and do a money transfer. I was scared that they would do something bad if i do not pay that as they were rude. When i contacted condor moving about my missing items and them delivering some others items to me they were last bothered and asked me to file a claim for my damaged and missing items. I did find a claim but for a kid and damaged or $1800 they are offering me to pay only 350 after a 500 detectible. I really don't want to waste my time any more talking to this company about this unfair business which they are doing. I do not want to file an arbitration and waste further money and time for these frauds. So just want to caution others and move on.

Move size: 1 Bedroom Home Service cost: $3500

Before choosing Condor Systems as your mover, I must strongly (STRONGLY) urge you to reconsider. As background, I recently selected Condor to move me from Texas to New York.

The moving crew comes a couple days later and loads everything on the truck. When it comes time to pay a portion of my balance, I get hit with an extra $1000 charge. Despite having done multiple facetime walkthroughs and doing a thorough inventory, my cubic feet in the truck was 50% higher than what I was originally quoted. I assume this is fairly standard practice in the industry, but be warned – whatever they quote you, add at least 30-40% on top of that to be safe. They throw out low quotes to get you hooked, then add on the fees (more on that below).

Condor picked up on a Friday, and then the real problems started. On Monday, I got a call from Emmett asking me if I wanted to ship my stuff that day. Obviously I said yes, at which point he says that in order to ship I need to pay an additional $1200 shuttle fee. For those of you who do not know, the trucks that Condor uses to ship across the country are not allowed in Manhattan. Instead, the trucks unload onto a smaller ‘shuttle’ truck to deliver in the city. That is fine, that is the law of New York City. However, I told Condor a month earlier I was moving to Manhattan. Why would they not include the $1200 in the quote when, by law, they knew they would need a shuttle? The answer is simple – they quote you a low price in order to get you to use them, then they charge you more (more additional fees described below, but so far we’re over $2200 over the original quote). After much wrangling I was offered a $500 discount. I took it because I was literally homeless by then and all of my life’s possessions were in their hands. They know they leverage they have over you and the exploit it 100%.

Please, please do not use Condor for an out-of-state move. While they use their own crew for Texas, they contract with local partners in the city to be delivered. The crew they sent me was offensive. First, it starts when I was told they would be making the delivery on a Thursday. So, I fly into Manhattan Wednesday night and stay at a hotel. Thursday comes around and the team hired to the delivery, led by a man named Sergio, refuses to answer my calls. After about 2pm I had given up hope, then Sergio calls to tell me that he can’t make it that day. Turns out it was because there was a light rain – so I had to pay several hundred dollars for an additional night in a hotel.

The next day, Sergio comes around 2pm. It is just him and one other man in his 60s, who was actually just the truck driver. It took Sergio an hour to find parking, and he was nervous about getting a parking ticket. So, he said I had to wait in the driver’s seat of the truck to make sure he didn’t get a ticket. I forgot to mention, I paid $1500 for the ‘white-glove’ delivery service – Sergio and his team were supposed to rebuild all furniture that was disassembled during the move, put boxes in the appropriate room, etc. Instead, I literally sat in the moving truck for over an hour until he found a new spot to park in. Also, despite parking approximately 10 feet away from my building, I was charged an additional $500. This was because the actual number of steps to the elevator was more than 100 feet (he counted everyone), and, to top it off, there was a $120 ‘elevator fee’. Keep in mind if the apartment was a walk up there would have been a stair fee. Again, clearly they knew when I gave them my delivery address that included ‘apartment 16D’, they were either going to charge a stair fee or an elevator fee (how else would you get up to an apartment?), but that did not appear in the quote. They lure you, then stack fees on top of fees.

With a crew of only two people, it took them over 7 hours to deliver everything. In Manhattan, movers technically not allowed to move after 5pm – they made the entire building staff stay until nearly 10pm on a Friday. They did not build a single piece of furniture (what in the world did I pay $1500 for?). They threw everything in the living room. If my wife and I didn’t simultaneously move the boxes or unpack them, they would have run out of room; we essentially became persons 3 and 4 of their moving crew that we paid for. They left trash everywhere, the whole thing is nightmare.

In sum – whatever Condor quotes you, they will add thousands more in fees that they know about. Their whole business model is to put you in a very vulnerable position, then wring you for everything your worth. I cannot emphasize enough that these people are borderline criminals. I’m fortunate that I had enough money to cover the additional amounts, but I cannot help but think about a scenario where I didn’t – they have everything you own, and they make sure you know you have no power but to pay.

Move size: 2 Bedroom Home Service cost: $7000

Worst long-distance moving experience ever. I was assisted by an employee of the company who was very helpful, kind, and knowledgeable of the policy and guidelines. After agreeing to accept the service “ paying the deposit". Unfortunately, the employee who assisted me days later was in a car accident which then lead me to be assisted by the front desk to assist me further. I was quoted $1,519 originally and was ensured the carriers could meet my requested pickup date. Which due to the weather was extended days later. “ Understandable “ due to weather conditions. During this time I then expressed I would be removing/selling items from my inventory. I was advised by both employees that would be more than ok and it would then change my cubit feet usage and lower my cost.

After updating the employee who was replaced by the original adjuster who was in an accident. I was sent an updated binding estimate. Days later I was called by the Business owner who was unbelievably rude, aggressive, and unprofessional explaining she will not change my cost and I would be charged the original price despite me not utilizing the space. “ Fraud “ she then proceeded to “ negotiate “ half the amount I should not have been charged for and then explained my delivery date will not be met. I explained that I was told differently by the two other employees who assisted me. She then explained she cared less and refused to honor what I was originally told. Not to mention the day she rescheduled my delivery date for was a holiday January 1st which then didn’t allow me to have secondary options for transporting my things. Which also caused me to pay an additional $300 to the company for transporting my items. I paid $2,000 for a move I was originally quoted $1,519. All the employees were helpful, kind and assisted me with the policy and guidelines however the owner was unfair, rude, aggressive, and fraudulent. I truly regret choosing this company. Save yourself the headache with this company.

Move size: 1 Bedroom Home Service cost: $2000

Our recent inter-province move was handled expertly by the mover. All of our items were immediately and meticulously loaded up on moving day. He was quite accommodating in setting up storage for a lengthy period when our plans altered. Everything arrived on time and was unloaded into the desired rooms when we were ready to accept delivery. I had great faith in Condor Moving Systems the entire time, and I wouldn't think twice about using them again. There were no unstated costs or additions that we hadn't previously approved.

Move size: 3 Bedroom Home Service cost: $4000

This was my second time using Condor Moving Systems and the experience was awesome. They were all super flexible to my questions and very helpful in working directly with my building to provide them with the compulsory insurance paperwork. On the day of the move these guys arrived 10 minutes earlier than scheduled!! This was very accommodating since I had the moving elevator booked for only a short while. They were very professional and very careful with my furniture and electronics items. Would definitely recommend them again in future.

Move size: 3 Bedroom Home Service cost: $3600

These guys from condor moving system were great!!! No BS. Honest and hard working guys that went above and beyond for me when I was moving apartments. They handled my fragile items with extreme care and did so in a timely manner. The owner was very helpful as this was my first time using movers and he was very straight forward, honest and did me a solid by willing to send his team a little further to accommodate my needs as a client. This was a great first time experience.

Move size: 3 Bedroom Home Service cost: $3800

We contracted Condor through a moving broker for a 1000 mile move in June/July 2023. They lost at least 4 of our boxes (and we suspect a fifth was stolen someone at pick-up and not included on the inventory). At delivery, the driver had no helpers and took ALL day. He did not properly reassemble most things that had been disassembled. He charged us an additional fee for moving a piano that was already included in our payment. He tried to give us someone else's table even after we told him it was not ours, and he only reluctantly took it back with him. Condor lied to us that we would be able to pay over the phone by card before delivery, but they didn't call beforehand, and the delivery driver only called the day before, which was July 4, and told us we would have to pay him in cash or cashier's check. We were barely able to get enough cash from the ATM since banks were closed due to the holiday.

We went through the claims process for our lost boxes. Condor representatives had told us specifically to list all of the contents and find price estimates to submit under the Full Value Replacement protection. We did so, and it took a long time to compile it all. Our conservative estimate was approximately $2000 worth of possessions were gone. When their supposedly independent claims management company Anthem sent us the settlement amount, it was, after deductible, a paltry $190, saying essentially that the contents of the boxes did not matter since they could not be verified. This means that Condor knowingly told us to waste all of that time itemizing the contents and estimating their value. At their behest, we made a good faith estimate of the full replacement value of our lost items, and they completely ignored it and offered no good faith counter-estimate.

At that point, we posted negative reviews, and Condor responded telling us to contact them so they could make things right. We did so, and Condor representatives wasted another month of our time. We would call them, explain the situation afresh, only for them to repeatedly promise to get back to us with a resolution by a specific date and then never do so. At last, we were able to communicate directly with their Partner/Director Nisrine, who then told us that, actually, we were not even covered by the Full Value Replacement protection, and as a consequence she completely dismissed all of our issues without a thought. Anthem (somehow independently) increased the settlement offer by $69.00. The $69.00 was, allegedly, all we were entitled to under the minimum coverage level, yet the original $190.00 (that we were not entitled to) was still being included for unclear reasons.

Nisrine justified this with a blatantly cropped screenshot from our original estimate with the moving broker that included a line that said $0.00 for $0.60 per pound coverage. She had cropped the document right before it went on to say that we would select our actual level of protection at pick-up on the Bill of Lading (where we had clearly chosen Full Value Replacement protection). She also blatantly ignored the in-person superseding estimate that was signed by Condor's own foreman Jessie on the day of pick-up that also CLEARLY included Full Value Replacement protection. That Condor's own Partner/Director would make this blatant misrepresentation, and their supposedly independent claims management company Anthem would go along with it, speaks volumes to both companies' lack of ethics and lack of respect for their customers. We are now awaiting the outcome of the arbitration process, but we are skeptical of it.

Condor is dishonest. Condor employs and contracts dishonest individuals. On the phone during and after the move, their representatives will act like they want to help, but their only goal is to get you off of the call so they can ignore you.

Move size: 3 Bedroom Home Service cost: $7720

This company was a sub to national van lines which we didn't know was the way we are going to be moved....the prices were almost tripled and some of our items were broken we just found that out do to renovation to the house we bought.we moved from LA. To KY. When they arrived they couldn't drive the big truck to our road so they had to hire a small truck And bring it in 3 loads and the driver hired 3 helpers that didn't know squat....antique lamps .bed .dresser etc....don't use these people they are a bad deal

Move size: 3 Bedroom Home Service cost: $12000