Condor Moving Systems

Condor Moving Systems was hired to move my family out of one property on January 29, store our items for 2 months and move us into our new property on April 9. We completed the quote process and stressed the point that we have been underestimated in the past. We asked how often their quotes are missed and we were ensured that it is rare and the miss is usual a few hours of labor. We were quoted $2,188 and estimated $476 in storage. We were charged 13 hours more! The final price ended up $3,751.57 and storage at $754. There was a lack of communication between the sales team and dispatch as they were not prepared to move us out. The extra hours are not accurate. We brought this up with the office and they stated that we were charged for the actual hours used. We have email, text, phone calls and video from our security system that shows we were over charged labor hours. This has been brought to Condor’s attention and they have been argumentative, unprofessional and disrespectful to my wife and myself. We have been blamed every step of the way and Condor has not taken any ownership of their errors. They have blatantly over charged us and their reasoning has been they used more people to complete the move. Even being charged the rates for more people, we would still be over charged. We have asked twice for documents or video to support their claim of the hours used and they will not provide. They continue to argue and take zero accountability. This is part of the last email we received, “…I’m really not sure what is it you don’t understand or what are you upset about the job was done and done well.” We were over charged, the move was two days late, walls/door trim scuffed/damaged and items dropped during loading/unloading. This not a job “…done and done well.” Item are broken but will receive the usual regurgitation of their claim policy. The paperwork was asked to be completed before the move was compete which makes it difficult to notate anything that happens during the move. We also received someone else’s items. This concerns us on how our items were stored. We asked for an explanation but never received one. Horrible experience and we regret hiring this company.

Move size: 4+ Bedroom Home Service cost: $4000

DO NOT USE. I have filed a complaint with the BBB. They charged over double what was quoted and added many charges after paperwork was signed. They would not return phone calls or emails. Very unprofessional, I am shocked they are still in business. Once the truck finally arrived (took over 3 weeks), they didn't show up the day scheduled and didn't call to let us know they weren't coming. It took an extra 3 days afterwards with no notification. Avoid at all costs.

Move size: Studio Service cost: $4000

Condor Moving Systems threatened us, lied to us, tried to charge us $1600 extra for items we didn’t have, and broke, lost, or - we believe - stole over $1000 worth of our possessions. I cannot warn you strongly enough to stay far, far away from this company.

On pickup, once the truck was packed, the crew chief, David, came to us (myself and my partner) to review the inventory he'd created on a tablet/iPad, as well as the revised estimate and bill of lading. When we looked over his inventory, we found many items on his list that we didn't have. (Most notably, he had claimed on his inventory that we had 5 air hockey tables. We do not have any air hockey tables.) We asked him why he had listed the air hockey tables, and he said he did not know. We asked him why he put things on our inventory if he didn't know why they were there, and he said he didn't remember why he did that.

He then asked us to sign the revised estimate and bill of lading. We reviewed these and found that he had said we used 272 cu. ft. beyond our initial estimate, yielding a total of 1,150 cu. ft. This yielded an additional charge of $1,632. We pointed out that by his own calculations, we had used 874 cu. ft., not 1,150. We asked him to explain the discrepancy on our revised estimate; he became angry, and threatened to take all of our items off of the truck if we didn't sign the documents. We were, at this point, less than 5 hours from the end of our lease, and obviously had no other way to move our items if David and his crew carried out their threat.

Over the next two weeks, we called Condor Moving Systems repeatedly, informing them that their representative had threatened us unless we signed a false estimate. First, Condor’s customer service representatives told us that it didn’t matter if the estimate was false, because we had signed it. (This is not true: a signature obtained under duress is not legally binding.)

Condor's representatives then said that our item count was higher than initially projected, and that this was the reason for the extra charges. However, the paperwork provided to us by Condor was very clear that they bill by the volume of goods, not their number, and when we mentioned this, Condor's representatives admitted that the number of goods has no impact on pricing. Condor’s representatives repeatedly tried to justify their inflated pricing by claiming that their price structure worked differently than it actually does.

On delivery, we found that over $1000 worth of our belongings had been either destroyed or lost. My camera tripod, valued at $550, had disappeared entirely. We suspect it may have been stolen, since it was the item with the highest resale value. My fiancee's bed frame, worth $291 at purchase, had been smashed to pieces with a hammer.

In short, we lost over $1000 of our valued belongings, and we only avoided paying $1600 in fictitious charges because of our own persistence and careful documentation of Condor’s behavior. Do not hire this company, and do not allow a moving broker to hire them on your behalf. They are not trustworthy or reliable, and your move will not be in safe hands.

Move size: 2 Bedroom Home Service cost: $6000

Before choosing Condor Systems as your mover, I must strongly (STRONGLY) urge you to reconsider. As background, I recently selected Condor to move me from Texas to New York.

The moving crew comes a couple days later and loads everything on the truck. When it comes time to pay a portion of my balance, I get hit with an extra $1000 charge. Despite having done multiple facetime walkthroughs and doing a thorough inventory, my cubic feet in the truck was 50% higher than what I was originally quoted. I assume this is fairly standard practice in the industry, but be warned – whatever they quote you, add at least 30-40% on top of that to be safe. They throw out low quotes to get you hooked, then add on the fees (more on that below).

Condor picked up on a Friday, and then the real problems started. On Monday, I got a call from Emmett asking me if I wanted to ship my stuff that day. Obviously I said yes, at which point he says that in order to ship I need to pay an additional $1200 shuttle fee. For those of you who do not know, the trucks that Condor uses to ship across the country are not allowed in Manhattan. Instead, the trucks unload onto a smaller ‘shuttle’ truck to deliver in the city. That is fine, that is the law of New York City. However, I told Condor a month earlier I was moving to Manhattan. Why would they not include the $1200 in the quote when, by law, they knew they would need a shuttle? The answer is simple – they quote you a low price in order to get you to use them, then they charge you more (more additional fees described below, but so far we’re over $2200 over the original quote). After much wrangling I was offered a $500 discount. I took it because I was literally homeless by then and all of my life’s possessions were in their hands. They know they leverage they have over you and the exploit it 100%.

Please, please do not use Condor for an out-of-state move. While they use their own crew for Texas, they contract with local partners in the city to be delivered. The crew they sent me was offensive. First, it starts when I was told they would be making the delivery on a Thursday. So, I fly into Manhattan Wednesday night and stay at a hotel. Thursday comes around and the team hired to the delivery, led by a man named Sergio, refuses to answer my calls. After about 2pm I had given up hope, then Sergio calls to tell me that he can’t make it that day. Turns out it was because there was a light rain – so I had to pay several hundred dollars for an additional night in a hotel.

The next day, Sergio comes around 2pm. It is just him and one other man in his 60s, who was actually just the truck driver. It took Sergio an hour to find parking, and he was nervous about getting a parking ticket. So, he said I had to wait in the driver’s seat of the truck to make sure he didn’t get a ticket. I forgot to mention, I paid $1500 for the ‘white-glove’ delivery service – Sergio and his team were supposed to rebuild all furniture that was disassembled during the move, put boxes in the appropriate room, etc. Instead, I literally sat in the moving truck for over an hour until he found a new spot to park in. Also, despite parking approximately 10 feet away from my building, I was charged an additional $500. This was because the actual number of steps to the elevator was more than 100 feet (he counted everyone), and, to top it off, there was a $120 ‘elevator fee’. Keep in mind if the apartment was a walk up there would have been a stair fee. Again, clearly they knew when I gave them my delivery address that included ‘apartment 16D’, they were either going to charge a stair fee or an elevator fee (how else would you get up to an apartment?), but that did not appear in the quote. They lure you, then stack fees on top of fees.

With a crew of only two people, it took them over 7 hours to deliver everything. In Manhattan, movers technically not allowed to move after 5pm – they made the entire building staff stay until nearly 10pm on a Friday. They did not build a single piece of furniture (what in the world did I pay $1500 for?). They threw everything in the living room. If my wife and I didn’t simultaneously move the boxes or unpack them, they would have run out of room; we essentially became persons 3 and 4 of their moving crew that we paid for. They left trash everywhere, the whole thing is nightmare.

In sum – whatever Condor quotes you, they will add thousands more in fees that they know about. Their whole business model is to put you in a very vulnerable position, then wring you for everything your worth. I cannot emphasize enough that these people are borderline criminals. I’m fortunate that I had enough money to cover the additional amounts, but I cannot help but think about a scenario where I didn’t – they have everything you own, and they make sure you know you have no power but to pay.

Move size: 2 Bedroom Home Service cost: $7000

Worst long-distance moving experience ever. I was assisted by an employee of the company who was very helpful, kind, and knowledgeable of the policy and guidelines. After agreeing to accept the service “ paying the deposit". Unfortunately, the employee who assisted me days later was in a car accident which then lead me to be assisted by the front desk to assist me further. I was quoted $1,519 originally and was ensured the carriers could meet my requested pickup date. Which due to the weather was extended days later. “ Understandable “ due to weather conditions. During this time I then expressed I would be removing/selling items from my inventory. I was advised by both employees that would be more than ok and it would then change my cubit feet usage and lower my cost.

After updating the employee who was replaced by the original adjuster who was in an accident. I was sent an updated binding estimate. Days later I was called by the Business owner who was unbelievably rude, aggressive, and unprofessional explaining she will not change my cost and I would be charged the original price despite me not utilizing the space. “ Fraud “ she then proceeded to “ negotiate “ half the amount I should not have been charged for and then explained my delivery date will not be met. I explained that I was told differently by the two other employees who assisted me. She then explained she cared less and refused to honor what I was originally told. Not to mention the day she rescheduled my delivery date for was a holiday January 1st which then didn’t allow me to have secondary options for transporting my things. Which also caused me to pay an additional $300 to the company for transporting my items. I paid $2,000 for a move I was originally quoted $1,519. All the employees were helpful, kind and assisted me with the policy and guidelines however the owner was unfair, rude, aggressive, and fraudulent. I truly regret choosing this company. Save yourself the headache with this company.

Move size: 1 Bedroom Home Service cost: $2000

Our recent inter-province move was handled expertly by the mover. All of our items were immediately and meticulously loaded up on moving day. He was quite accommodating in setting up storage for a lengthy period when our plans altered. Everything arrived on time and was unloaded into the desired rooms when we were ready to accept delivery. I had great faith in Condor Moving Systems the entire time, and I wouldn't think twice about using them again. There were no unstated costs or additions that we hadn't previously approved.

Move size: 3 Bedroom Home Service cost: $4000

This was my second time using Condor Moving Systems and the experience was awesome. They were all super flexible to my questions and very helpful in working directly with my building to provide them with the compulsory insurance paperwork. On the day of the move these guys arrived 10 minutes earlier than scheduled!! This was very accommodating since I had the moving elevator booked for only a short while. They were very professional and very careful with my furniture and electronics items. Would definitely recommend them again in future.

Move size: 3 Bedroom Home Service cost: $3600

These guys from condor moving system were great!!! No BS. Honest and hard working guys that went above and beyond for me when I was moving apartments. They handled my fragile items with extreme care and did so in a timely manner. The owner was very helpful as this was my first time using movers and he was very straight forward, honest and did me a solid by willing to send his team a little further to accommodate my needs as a client. This was a great first time experience.

Move size: 3 Bedroom Home Service cost: $3800

We contracted Condor through a moving broker for a 1000 mile move in June/July 2023. They lost at least 4 of our boxes (and we suspect a fifth was stolen someone at pick-up and not included on the inventory). At delivery, the driver had no helpers and took ALL day. He did not properly reassemble most things that had been disassembled. He charged us an additional fee for moving a piano that was already included in our payment. He tried to give us someone else's table even after we told him it was not ours, and he only reluctantly took it back with him. Condor lied to us that we would be able to pay over the phone by card before delivery, but they didn't call beforehand, and the delivery driver only called the day before, which was July 4, and told us we would have to pay him in cash or cashier's check. We were barely able to get enough cash from the ATM since banks were closed due to the holiday.

We went through the claims process for our lost boxes. Condor representatives had told us specifically to list all of the contents and find price estimates to submit under the Full Value Replacement protection. We did so, and it took a long time to compile it all. Our conservative estimate was approximately $2000 worth of possessions were gone. When their supposedly independent claims management company Anthem sent us the settlement amount, it was, after deductible, a paltry $190, saying essentially that the contents of the boxes did not matter since they could not be verified. This means that Condor knowingly told us to waste all of that time itemizing the contents and estimating their value. At their behest, we made a good faith estimate of the full replacement value of our lost items, and they completely ignored it and offered no good faith counter-estimate.

At that point, we posted negative reviews, and Condor responded telling us to contact them so they could make things right. We did so, and Condor representatives wasted another month of our time. We would call them, explain the situation afresh, only for them to repeatedly promise to get back to us with a resolution by a specific date and then never do so. At last, we were able to communicate directly with their Partner/Director Nisrine, who then told us that, actually, we were not even covered by the Full Value Replacement protection, and as a consequence she completely dismissed all of our issues without a thought. Anthem (somehow independently) increased the settlement offer by $69.00. The $69.00 was, allegedly, all we were entitled to under the minimum coverage level, yet the original $190.00 (that we were not entitled to) was still being included for unclear reasons.

Nisrine justified this with a blatantly cropped screenshot from our original estimate with the moving broker that included a line that said $0.00 for $0.60 per pound coverage. She had cropped the document right before it went on to say that we would select our actual level of protection at pick-up on the Bill of Lading (where we had clearly chosen Full Value Replacement protection). She also blatantly ignored the in-person superseding estimate that was signed by Condor's own foreman Jessie on the day of pick-up that also CLEARLY included Full Value Replacement protection. That Condor's own Partner/Director would make this blatant misrepresentation, and their supposedly independent claims management company Anthem would go along with it, speaks volumes to both companies' lack of ethics and lack of respect for their customers. We are now awaiting the outcome of the arbitration process, but we are skeptical of it.

Condor is dishonest. Condor employs and contracts dishonest individuals. On the phone during and after the move, their representatives will act like they want to help, but their only goal is to get you off of the call so they can ignore you.

Move size: 3 Bedroom Home Service cost: $7720

This company was a sub to national van lines which we didn't know was the way we are going to be moved....the prices were almost tripled and some of our items were broken we just found that out do to renovation to the house we bought.we moved from LA. To KY. When they arrived they couldn't drive the big truck to our road so they had to hire a small truck And bring it in 3 loads and the driver hired 3 helpers that didn't know squat....antique lamps .bed .dresser etc....don't use these people they are a bad deal

Move size: 3 Bedroom Home Service cost: $12000