Coast to Coast Relocations Inc

This company told me everything I wanted to hear to get me to spend $500 on deposit. Once that was done they told me something completely different for moving. Told me I couldn’t pick my date of move etc. Then the Cs lady was extremely rude and unhelpful and told me my deposit was unrefundable and that I would not be getting my money back. This whole company is unprofessional and scamming people left and right! They need to be investigated for improper business dealings.

Service cost: $1400

1) Reached out to Coast to Coast movers and compared a number of different companies. Coast to coast gave us the 2nd lowest estimate but at the time had higher ratings than the competitor. Alexandra, the broker, was extremely communicative, though at times aggressive in her criticism of other moving companies saying they were scams and 3rd party brokers and htat C2C was NOT a 3rd party broker - which it turned out to be.

2) I finally scheduled a move through them and it was an efficient signing process. At the time I gave a tentative move date but she informed me that I had the ability to lock one in at a later point and just give her at least a 3 day headsup. I was told, in writing, that she was my direct broker.

3) Received a call saying I had a new broker named Max. I reached out to Alexandra with concern over the transfer - she said not to worry and that she would continue to manage our move.

4) I grew concerned when I reached out to customer services with no response, I told Alenxandra I was considering withdrawing my service request, then I was contacted quickly and told that 3 days before the move I would be called with an inventory checklist as well as a locked-in move date. My husband also spoke to her to establish what needed to be done. A number of poor reviews had popped up on their page since my having originally put a deposit down on the move.

5) I did receive the call 4 days prior to the move and in speaking with the broker, NOT Alexandra, I was informed that there was a 2 day window. I explained, and also have written evidence, that September 1st was the 100% date we needed to move by and Alexandra wrote to me with an affirmative "yes" that we would be picked up on that date. The new broker stated that the 2 day window was exclusively as a backup in case of extreme emergency like natural disaster, snow storm, or truck breakdowns and that 90% of their moves happen on the first/preferred day because the other is simply contingency. I said if that were the case, then fine, otherwise we would have scheduled an August 31st/September 1st window because our tenant was moving in on the 2nd. At this time, my estimate also doubled as a result of added inventory and thus my deposit more than doubled. When I inquired about drop-off, I received confirmation that it would be that night or early the next morning because drivers are not allowed to work more than 10 hours a day for safety reasons.

6) On September 1st I reached out to Alexandra who told me to call dispatch. My husband and I both called dispatch several times and were told we would receive a callback with confirmation of our move. That did not happen. We eventually got directly connected with our scheduled driver who informed us that we were directly lied to and that he was given an option as to which day better suited HIM for pickup/drop off. We explained the urgent concern we had and he said he would wake up at 4am to do his drop off in the morning in Strausberg and then come directly to us at 8:30am and have us out of our house by 11am.

7) On the morning of the 2nd, we were told that drop-off at not yet happened at 9am which means he would not arrive to us until 11. Then 12. Then 1. Then 2. Then 3. Shafe and I contacted the dispatch office, customer care, and our broker upwards of 30 times with no response. We also have documented evidence that we reached out to security as well who sent us to an unmonitored line. Alexandra ghosted us completely and I have textual evidence of her negligence as I tried to engage with her over the crisis. Our mover kept saying he was "around the corner" but when we finally called it off, he had supposedly been working for outside the 10 hour window and therefore would not even have been able to pick up our belongings within that time-slot. There are at least 5 witnesses to his "not being around the corner" as everyone checked to see if there was indeed a moving truck in the vicinity.

8) I then went to access my contract to review details in order to challenge the fees, and found that i did not have access to it and that the "link had expired" and I had to contact customer services in order to view it - this being a problem given that customer services didn't respond to any of my inquiries from that day or the day prior.

9) We then incurred a number of additional fees: an extra uhaul and storage, hiring new movers, supporting our new tenant in his move in since all of our belongings were still there, hotel stays, etc. If we are not reiumbursed our roughly $2,000 by C2C, we will move towards small claims court and seek not only the full reimbursement but damages and additional fees incurred, amounting to upwards of $5,000.

Move size: 2 Bedroom Home Service cost: $4000

We had a really great experience with Coast to Coast Relocations Inc. First off, they were very patient with me when I had to change my move date twice! Then they called the night before to confirm everything, and phoned again in the morning when they were on their way. The move itself went really well. The movers were courteous and careful, and everything went smoothly. The quote I got from them was actually higher than what the cost turned out to be because the movers were so fast. I appreciate that, as I'd rather prepare to spend more money and be pleasantly surprised than vice versa. I will definitely use them again in the future!

Move size: 3 Bedroom Home Service cost: $4230

This is the 2nd time we have used Coast to Coast Relocations Inc to move my daughter, and once again, they have proven they are the best!!! Mike is very responsive when called. He answers back quickly, and always finds a way to accommodate our moving date, even given short notice. The moving guys both times were professional, fast, efficient, and so very pleasant to work with. And moving to and from the 3rd floor in August heat is not much fun, but somehow, they made it just that, actually fun!

They go above and beyond, and make special accommodations when needed. The price is extremely reasonable especially for all that they do. I can't thank them enough for their help. This is a fantastic company. Will definitely use them again if the need arises.

Move size: 3 Bedroom Home Service cost: $4180

I was pleasantly surprised to discover that Coast to Coast Relocations Inc offers an invaluable service beyond the typical expectations of a moving company. Not only do they excel in facilitating traditional moves, but they also extend their assistance to help individuals, particularly senior citizens, with furniture placement within their homes. This unexpected service has proven to be a tremendous boon, especially for seniors residing in a town far from their children, like my own situation.

The first thing that struck me was the affordability of this service, which comes with a low flat fee. This pricing structure is not only budget-friendly but also a testament to their commitment to providing accessible assistance to those in need. It's heartening to know that such a thoughtful and considerate service is available at a reasonable cost.

The most significant aspect of my experience with Coast to Coast Relocations Inc was the quality of service they provided. From my initial contact with them, it was evident that they genuinely care about their clients. The level of trustworthiness they exhibited was crucial, especially when dealing with the well-being and comfort of loved ones, such as my mom. Their professionalism and respectful demeanor were truly comforting, and I knew I could rely on them to be around my mother.

What truly amazed me, and what prompted me to write this review, was their willingness to tackle even the most challenging tasks. In my case, they successfully moved a massive 500-pound table from the garage into my significant other's house. This level of dedication and strength demonstrates their commitment to going above and beyond for their clients, regardless of the size or complexity of the job.

In summary, I can't speak highly enough of Coast to Coast Relocations Inc. Their unique service, geared towards helping senior citizens and others in similar situations, is a testament to their compassionate approach to their work. The combination of affordability, trustworthiness, and a can-do attitude makes them a standout company in the industry. If you find yourself in a situation like mine or simply need reliable, caring movers, I wholeheartedly recommend Coast to Coast Relocations Inc. They are a great company with a big heart, and they have certainly earned my trust and gratitude.

Move size: 3 Bedroom Home Service cost: $4875

Choosing Coast to Coast Relocations Inc for our move turned out to be an exceptionally wise decision. From the moment we initiated contact with Mike, it was evident that we were dealing with a company that takes pride in its attention to detail and customer satisfaction. Allow me to delve into the numerous reasons why our experience with Coast to Coast Relocations Inc deserves a glowing review.

First and foremost, Mike's responsiveness and professionalism during the estimation process were truly commendable. He not only provided a prompt estimate but also took the time to meticulously outline the specifics of our move. This level of transparency and dedication to clear communication immediately instilled confidence in us, knowing that we were dealing with a company that values its customers.

One of the standout features of our interaction with Mike was his friendly and personable demeanor. His approachability and willingness to address our questions and concerns made the entire process feel more like a collaboration than a transaction. It's always refreshing to work with individuals who not only excel in their roles but also make you feel valued as a customer.

Speaking of value, the price we received from Coast to Coast Relocations Inc was not only fair but also represented a remarkable value proposition. The affordability of their services, coupled with the exceptional quality of service they provide, sets them apart as a top-tier moving company.

The day of the move arrived, and we were met by the efficient and professional duo of Tim and his partner (whose name eludes me at the moment). These movers were not just prompt but also incredibly skilled in their craft. They approached their work with a sense of purpose and expertise that left no room for doubt. Each item they handled was treated with the utmost care, ensuring that our belongings were moved safely and swiftly to our new destination.

What pleasantly surprised us was that the final cost of the move ended up being less than the initial estimate provided by Mike. This level of transparency and honesty regarding pricing only reinforced our positive perception of Coast to Coast Relocations Inc.

In summary, our experience with Coast to Coast Relocations Inc was nothing short of outstanding. From the initial estimate to the final delivery of our items, every aspect of their service exceeded our expectations. This is a company that understands the value of clear communication, professionalism, and customer-centricity. We have no hesitation in awarding them five stars across the board, and we wholeheartedly recommend Coast to Coast Relocations Inc to anyone in need of moving services. They have earned our trust, respect, and gratitude through their exceptional service and unwavering commitment to customer satisfaction.

Move size: 3 Bedroom Home Service cost: $4210

Don't hire these movers. Not only will they lie to you about their estimate and timeline, they have also written into their contract that they can drop your belongings off up to 21 days after pick-up and their pick-up date is also "flexible" meaning they say they'll come a certain day and then not show up. They will also ghost you and refuse to answer the phone when they know you are disgruntled with them. I'm currently pressing charges against them for fraud and welcome anyone else who has been scammed by them to do the same.

Move size: 2 Bedroom Home Service cost: $4000

The initial phone call was professional. All questions were answered and the process was well explained ( much better than the other company I contacted for a second estimate). Communication via email after the initial calls was quick, professional, and easy to understand. I received a confirmation call just when they said I would prior to the move. The day of the move the two men were professional and took good care of my belongings and both homes during the move. 10/10 would recommend and use again.

Move size: 3 Bedroom Home Service cost: $4160