Charter Van Lines Inc.

Order no- C4458732
Service Quote- $5000
We were moving from Raleigh, NC to Arlington, VA. I found this company through one of my friends and then called them to schedule. I am so glad I landed up with Charter Van Lines, they did what they committed to us. They even gave us a free quote for our inventories. we had 2 bedrooms apartment and charged accordingly and it was in our budget, so decided to went ahead with them. They moved all our stuff to a new place within a week and there was no need to direct or instruct them. They are the best in their services and try to make your move hassle-free.

Move size: 2 Bedroom Home Service cost: $5000

We were moving from Raleigh, NC to Arlington, VA. I found this company through one of my friends and then called them to schedule. I am so glad I landed up with Charter Van Lines, they did what they committed to us. They even gave us a free quote for our inventories. we had 2 bedrooms apartment and charged accordingly and it was in our budget, so decided to went ahead with them. They moved all our stuff to a new place within a week and there was no need to direct or instruct them. They are the best in their services and try to make your move hassle-free.

Move size: 2 Bedroom Home Service cost: $3000

What an amazing company this is! I had no stress at all moving long distance with my kids. I have three young girls and when I found out we would be moving out of state, I was instantly worried about how we would get everything done. Charter did all the packing, moving, and unpacking for us! It was so nice to not have to do all the hard work that comes with moving, especially with the girls. All I had to do was get us to our new home! I had such a great experience I would definitely recommend them and I would use them again!

Move size: 3 Bedroom Home Service cost: $1200

I've moved a couple of times before, and this was by far the easiest! From the very beginning, they were very upfront about costs and the expected timeline, unlike many other companies that tend to deal in frustrating generalizations that allow them to spring things on you last minute. Charter, in comparison, let me know right away when there was uncertainty about the truck's arrival date. The woman I spoke to was very helpful and kept me updated throughout the process. When the truck did arrive (fortunately on time due to some quick work by the company), the packers made sure to inventory everything. They were very friendly and careful when packing my things. One guy even asked if I wanted him to add more bubble wrap to my framed map of Beijing when I told him it was a gift from my grandfather. It was an unnecessary, but very kind, gesture. The truck arrived at my new apartment on time, and everything was unloaded quickly and efficiently. Overall, the experience was a good one and I would definitely hire Charter again if I move to another state.

Move size: 1 Bedroom Home Service cost: $3000

Simple. Transparent. No Hassle.

I'm absolutely shocked about these 1-star reviews! My experience with Charter Van Lines was professional and efficient. I'm surprised by how well these guys took care of me.

I accepted a job offer in NYC last minute and had to quickly move out of my apartment in Florida so that I could work. I was stressed out of my mind because I didn't know which company to trust. A relative recommended Charter Van Lines to me and I'm glad I listened to her advice.

My favorite thing about this company was that the Charter Van Lines crew was very transparent and eager to make this move as seamless as possible. There were no hidden fees or any sketchy behavior that I've experienced with other moving companies.

The packers that came to move my stuff were friendly and took care of my stuff (other moving companies used to move my stuff with no courtesy whatsoever).

I'm glad I took my cousin's advice and chose Charter Van Lines. They made the whole moving process easy for me! I will definitely suggest them to my friends!

Move size: Studio Service cost: $3200

DO NOT USE THIS COMPANY AT ANY COST! We should have gotten a uhaul and hired day packers even with a newborn and two dogs to move from Philadelphia to Florida. Eli S will be pushy and unprofessional. To be honest, they all are. They will tell you what you want to head and when you raise any concern they get an attitude. They tell you 10-14 days well we’re going on 14 days and our stuff is still sitting in Maryland. Charter is a BROKER they will run around this and state things like, “my guys will take care of everything;” completely evading the question. Let me break down how everything went:

Moving day:
-no phone call about what time the guys were going to be arriving
-we had to call and we were HUNG up on by the dispatch
-the company they hired from MD has one moving truck and they were ill prepared. So, I’ll prepared that on a hot day didn’t even have water.
-they were unprofessional and cursed the entire time, played loud rap music, and almost broke our couch trying to get it out of our rowhome door.
-we were not provided with an inventory or any paperwork
-we were told we could wire transfer that wasn’t the case they wanted a 7% surcharge. When I spoke to Alex from One way moving company he had an attitude and wouldn’t let me do a wire transfer.
-our 1408 sqft home took 6.5 hrs to move ~800cft of items


Since then.. fast forward to today (still no stuff and still in MD)
-called to follow up with our move spoke with Jordan she was rude. Spoke to her in regards to not receiving paperwork and previous days concerns. (May 30)
-called June 14 were told our stuff would be here early this week
-called Saturday to follow up since we didn’t have a phone call was informed our stuff was en-route and they would call 24 hrs prior to delivery and we would receive a later today or Sunday
-called Monday because no phone call.. Deena told us that our stuff should be here in 3 days. That it is, “in our contract they have up to 21 business days.” That we had to understand, “other people are on our route and it’s a busy time of year so sometimes, most of the time customers can bump your dates.” “It rarely happens that it’s a full 21 business days.”
-call today to find out where our stuff was and if we’d be getting a call soon.. we were told: “you will receive and email in the next day or so and your stuff will be delivered in 2-4 days. You’ll be notified via email.”
-We then verbalized and I mean strongly verbalized my displeasure with this procedure, level of professionalism, and they’re poor and I mean EXTREMELY POOR communication. I requested to speak to a manager- “there is no supervisor present at this time. If you want to call the dispatch of the other company I will give you the number.”

So, I took the number and called Ryan at One way Van lines who reported our stuff is still in Maryland it would be loaded tomorrow and we would receive our things in 2-3 days.

I will update this on how the actual end of the move goes and when we actually get our stuff. Pray that we get our stuff in one piece and it won’t be too much longer. Our poor newborn just wants his stroller. But save yourself the hassle and go with someone else. Also, do yourself a favor and do what Eli suggests read the reviews. They will also tell you they do 1000s of moves so of course they’re going to have their bad reviews. But, I’ve worked and had interactions with 1000s of people if I had a some of the reviews that they’ve gotten I wouldn’t have a job.

Some of the reviews that are good on here are fake.

Move size: 3 Bedroom Home Service cost: $2580

AVOID CHARTER VAN LINES! We did not know they were a broker. They gave us a price, required a deposit (which reputable moving companies do not do), and we were set. You cannot get your money back if you’re within 7 days of the move so they wait until then to get a final update on what you’re moving. Then they jack the price up knowing you’ll lose your deposit if you back out. Plus, once they weigh the truck, it will go up further. Also within the week of your move, the actual moving company who bid the lowest will call. Ours called and couldn’t speak English! Plus he said they’d take our belongings to storage which was NOT agreed on. We canceled in the last week because Charter would NOT help us fix the situation. They also require payment by money order. Half at pickup and half at delivery. Definite red flags. Might lose our deposit but at least we haven’t lost our belongings. Do yourself a favor and read the fine print! Also compare to reputable movers.

Move size: 4 Bedroom Home Service cost: $15000

I am really unhappy with the Charter Van Lines.. First of all they are brokers and they don't provide us with the correct details of the terms and conditions about the packers and movers that they assign. We are currently moving from Houston and California and we signed up with them with the agreement that it should be delivered to us on July 2nd. With this agreement we even paid the advance. When the packers and movers arrived to pick up our luggage, the first thing they have to say is it would take 45 days for them to deliver our stuff in California. 45 days ? Seriously ?. This was never told to us and when we contacted Charter Van Lines, we were told that they are ok to cancel our moving agreement, we have already paid 520$ which is non refundable. With no option left at the last minute we requested the packers and movers to deliver our stuff as early as they could. Now with 2 young kids we are really worried about our luggage and we have no idea when our luggage will arrive. We really feel cheated and cornered at the last minute. Please try not to use this service anymore.

Move size: 2 Bedroom Home Service cost: $520

I worked with Brian from Charter Van Lines to coordinate my original moving quote. He was responsive, nice, and easy to work with but when I asked for someone to come to my 1BR apartment he assured me it wasn't necessary and they don't usually go out to 1 BRs. The reason I wanted someone to come in the first place was to avoid any 'hidden or additional' fees that may show up and even though I told him every large piece I had, I ended up going over my quote by almost $2,500. This is what I tried so hard to avoid, but in the end it was useless.

Also, it should be noted that Charter is an agent and not the moving company so it is up to their discretion who they hire within your city. I was moving from Chicago, IL to Denver, CO and they chose a not so great company in my opinion (Best Price moving and storage) and I will write a review about them as well.

My advice is to try to find a company that isn't an agent and does the move themselves because I believe there were mis-quotes on the pricing between the agent and the movers themselves as Charter told me it was the number of items and the movers said it was by cubic feet. I went over by 8 cubic feet and owed an additional $900 just for that small of a space and then they used MULTIPLE rolls of tape on specific items and I had to pay a lot of extra money for the 'supplies' used.

Move size: 1 Bedroom Home Service cost: $6000