Charter Van Lines Inc.

We selected Charter Van lines bc it had reasonable reviews, but we had an absolutely terrible experience. I should note that the subcontractors they actually sent were ok, but Charter underquoted the job by over $3K and once the subcontractors showed up, they said they wouldn't take our things unless we paid more money. That is 50% over the quote. We had also paid for packing services over two days, however, they only packed on the first day and toldus we'd have to pay even more to get the rest of our things packed--so we ended up paying over $9K and had to spend a half day packing last minute.
Also, many of our things arrived damaged and a lot of our art wasn't packed as promised.
We reached out to Charter multiple times for explanations of the fees (they will NOT release your stuff to you unless you pay them the outstanding amount--so basically extortion), and to request payment for our damaged items (including one box that never arrived), and did not hear back from them. We also filed a claim with BBB to which Charter has not responded. Do not use them. We did a full inventory and then they claimed things like "heavier than anticipated." A terrible experience when you HAVE to move and can't research other options last minute. This was a very expensive lesson to learn.

Move size: 3 Bedroom Home Service cost: $9300

People hate moving and so do I. Initially I wanted to do the move myself but the laziness factor was too big (just did a move a year ago).
So I decided to outsource this project. Look for the best quote vs service. I read a bunch of reviews - some really good ones and some really bad ones. No clue what to make out of this volatility and at the end I just give an xxx and went with Charter Van Lines. Everything went smooth, I was billed what they quoted me, no damage (not even a scratch at my mahogany table), which is a good indicator. Based on this moving experience I can only give this company the highest rating - I hate do so since usually there is always potential to improved but to be fair.. it was top service!

Service cost: $1500

As a native Florida resident, I had alot of reservations moving across the state for the first time. When I first called on Charter, I was impressed by the speed and efficiency of their service. I had alot of household items that were very dear to me (including a leather recliner and oak table) and I was extremely pleased when I discovered no damage had been done to my items. Charter really made the moving experience easier for me, and helped me acclimate to my new permanent home in Georgia! Thanks Charter!

Move size: 1 Bedroom Home Service cost: $4328

I needed to move for my new job, and I wanted to find a moving company that would respect me and my belongings. I came into contact with Charter Van Lines and was extremely impressed from the beginning. The customer service was excellent, and the movers took great care and made sure that my belongings were transported in an efficient manner. When they unpacked my stuff, I was surprised to find that all of my items were left intact and in pristine condition. The price point for this service was reasonable, and I would recommend this service to anyone who is looking to move long-distance and with little hassle.

Move size: 2 Bedroom Home Service cost: $700

Charter Van Lines is an incredibly efficient and professional moving service.

For anyone moving between locations that require professional service, Charter Van Lines is an excellent choice.

Their rates are competitive and they do not include hidden charges or upcharges for issues encountered.

The company makes you feel safe and secure in trusting them with moving your property.

I highly recommend Charter Van Lines to anyone in need of hiring a moving service.

Move size: 2 Bedroom Home Service cost: $1600

My fiance and I have worked in Philadelphia for a few years now, so we decided to move there. A friend of ours had a positive experience with Charter, so we went with them based on their recommendation. Needless to say, the experience was all around positive. They arrived about 30 minutes before our scheduled time and were more than willing to help us in every way possible. They made the processes smooth and simple, compared to our previous move, which was much more stressful. I thought it would have been more difficult to move into a city, but as it turned out, Charter made it the most efficient move we've experienced yet. The cost was fair and affordable. The last time we moved with another company, the leg on one of our end tables was scratched, so I was surprised to find that this time, everything of ours was in the exact condition we left it in. The movers even took the time to help my fiance arrange our living room (we have a number of very heavy items). They were very friendly and accommodating, so we tipped extra. Although we don't plan on going anywhere anytime soon, we will definitely use them again when we do.

Move size: 2 Bedroom Home Service cost: $2237

BE AWARE, ALL THE POSITIVE REVIEWS ARE FAKE.
Moving from Florida to Colorado using Charter Van Lines has been the worst experience of my life.
Charter Van Lines is a BROKER not a moving company which they do not adverstise as.

Short version for the ones that don't have much time:
- The sales person promise things they can't deliver once so ever.
- Customer service associates are arrogant, unhelpful and careless.
- They will ALWAYS ask you more money than what they have told you at the beginning of the process.
- MOST importantly you stuff are going to get crushed and treated like garbage.
- Their customer service will handle everything (NOT TRUE.
They also change movers on you and move your stuff on and off different trucks damaging everything.


Now here is my full experience. I spoke with Jay Carione the first time and he warned me of OTHER companies that quote you a move then charge more after. To be cautious of those scammers but guess what that is the same stunt they pulled on me. Once you have signed Binding Estimate and given deposits, Kiss it goodbye.

Moving day comes and no Charter Van lines, It’s a subcontracted company (lowest bid). In my case Ocean Moving & Storage. Mover started conversation with complaints that items were more than he was told taking up more space on his truck (volume). I told him this is exactly what Charter Van lines had on paper, nothing was added. Matter of fact Charter Van Lines has a quality assurance person (Scott) that calls prior to pickup to insure the count is accurate. They have a volume calculator that adds up volume and pieces (boxes) for accuracy. Charter Van Lines on there BINDING ESTIMATE document, paragraph 3 states clearly that total cost will not exceed estimate cost. UNLESS weight/Volume was added.
The song and dance from the pickup company is to obligate you to pay up more. It is a total scam. They know that by the time you book a move (weeks to a month out is the pickup) you have 7 days to cancel move( You lose deposit, in my case $410). So they bully you on the day of pickup, Knowing people are in a bind ie. Don’t have time to schedule another company to pickup goods. They bank on that. That is there MO.

Boxes arrived beatup and some moldy. The delivery GUY, Yes 1 person to unload my stuff. I was told I had shuttle, turned out I didn’t., First thing I requested from Jay Carione, which he said yes. But no that is an additional $300. Contract states they deliver door to door (100 ft.) Included. They did not do. My husband had to get his motorcycle trailer and Help the ONE Guy they sent to unload our belongings. Do yourself, your family, your pocket, your friends,a favor and DO NOT use this company. They are scammers and liars.
When I complained with Charter they told me that they are not responsible and I must talk to the moving company, even if at the beginning they promised me that they were going to handle everything for me. Needless to say that I never heard back from the moving company.

Move size: Partial Move Service cost: $1400