I had more than 5 calls to CBD movers to tell them they had our pick up time incorrect, finally they seemed to understand 2pm. Of course 2pm came and went. It got to 5.30pm and we were calling them and calling them, they said "oh we have a window of time, the movers can arrive between 2 and 6pm". We said to them our would take hours, anyone arriving at 6pm would likely be there until midnight. "That's okay," they said "we will still move you tonight" we tried to explain to them no mover is going to want to work until midnight. Our movers finally arrived at 6.30pm, tired after moving stuff all day. They too had been told the wrong information from CBD movers - that we just wanted some stuff moved around the house and not that it was moving a whole household of four to a new house (despite me providing a detailed inventory to CBD movers).
I stood next to the removalist as he spoke to CBD movers and could hear the manager tell them a completely different story to what he had just told us. Finally we negotiated with the movers themselves to do it the next day, despite having to go and get our bedding back. Our young children were crying with exhaustion by then.
It was such a terrible experience, CBD movers are unorganised, seem to have no communication between departments and are happy to lie, to not just us, but even their own employees. They expected their movers who had been lifting all day to lift all night as well, very exploitive. I would say avoid at all costs.
The two movers arrived only to start rudely arguing about parking. They failed to show any interest in actually completing the job. After they got over this they then proceeded to take almost 2.5 hours to pack the contents of a 1 bedroom apartment into the truck. They move incredibly slowly and wasted a lot of time doing things very inefficiently. They showed little care for the items they were moving. They also asked me to pay cash ‘as the eftpos machine wasn’t working’, so when I withdrew the amount I did based on 4 hours as they were almost done. Then they took half an hour to unload 2 items. So the price went up even further. However the eftpos machine was now miraculously working.
Our move was in Victoria. My mother had passed away and I needed her furniture moved out of Aged care. With very few days notice and on Good Friday CBD picked up and delivered to 2 addresses in the same morning. No waiting around and no complaints. I booked 4 men because I knew the furniture would be heavy and was pleasantly surprised at how reasonably priced that was and for a Public Holiday.
Everything was delivered in the condition I expected so no issue there and was handled with the respect I expect. Apart from an initial misunderstanding when booking I can not fault the friendly service I was given. Quick, efficient and friendly.
Everything was fine, they were careful with the stuff, the walls, and had no issues. The only tiny issue was - Speak in English so we can understand you. But they were very polite when they chose to speak in English.
I have had a great experience with this company. The two boys who came to move for my apartment were not just good at moving but also very humble and polite. Good work ethics and good customer experience is all what I wanted and I got it for them. Will definitely recommend them to my friends. Thanks for making my move so easy and cost efficient as well.
DO NOT USE THIS COMPANY, YOU WILL REGRET YOUR DECISION!
We were moving a 3br house, and had booked 1x 8tonne truck + 1x 4 tonne truck with 4 men to help us move. The moving time "window" was 10am-2pm. After calling at 11am to find out when the trucks would arrive, we were told one truck would arrive at 11:30am with the second to follow later. By 1:30pm no trucks had arrived. After phoning to find out where they were, I was told there were delays and if possible could they come out and move us the next day. There were no return phone calls to advise on any assistance, delays, or alternatives for us. In the end after waiting until 2pm, we had no choice but to find another company to help us move on the same day. We are still waiting for our booking refund for cancelling the service. No words can explain how angry, frustrated and disappointed we are at this appalling customer service for such a busy and stressful event. Never again.
Insurance they talk about is a scam, don’t complain - waste of time
Worst experience, they lure into saying that there is insurance, but when asked for damages they dont offer any resolutions. Then they give threatening calls and ask you to answer in a Yes or No, no more. They do all the damages and ask you to prove that there were no damages before moving. Suggest if you decide to go with them click every pcture, you never know they will threaten you to provide any evidence.
No they want me to prove that there was no damage to my new Koala mattress, which ofcourse I don't have. Because why would someone take photos of everything before they ask the movers to shift those good in their trucks.
If i could give 0 I would I’ve moved 27 times this was the worst experience of my life. I am a disabled pensioner moving from 3 x 1 to 3x1 house. Firstly less than 24hrs before the move they said they could no longer do it the next day when I had set up all the help I need with the move. They said they could do it the following day at 10. I get a phone call at 7 the truck is coming. It should have been 65ton it definitely wasn’t as they couldn’t fit half the stuff in. The two people who arrived spoke very little English and as what I want moved I said everything I’m moving house. They were so slow it took them till 1pm to leave my original house. I ended up paying $965 for the move a ridiculous price. I am going to report them to the ombudsman because what they are doing is illegal
I moved from a small three bedroom apartment to a small two bedroom apartment 500 metres down the road on the weekend and used CBD Movers. They arrived more than two hours late and because they arrived late they lost the parking spot I had reserved fir them. It took them 8.5 hours to move my belongings which is very convenient considering they charge by the half hour. I was very clear about what was to be moved and I had told the company beforehand that there were a couple of flights of stairs. They left a stack of stuff behind and any efforts to call them after the fact were frustrating to say the least. Their attitude, including the movers on the day and any communication afterward was disgusting! Please don’t use this company, they will over charge you and treat you in a disgraceful manner.
Totally unprofessional. Do not understand the word "good service" Do not appear to understand that they have to be punctual. Not 24 hours late with no explanation! We have moved 14 times since 1980. This experience was without doubt the very worst of our lives. They failed to arrive on the appointed day. They failed to keep us advised that they would be unable to move us. They failed to explain why they were unable to move us that day. They fail to appreciate that when one moves it is often because you have sold your home. We never move on the day we are due to complete a sale in case there are delays. In this case the delays were two days. You are under an obligation to vacate the property prior to settlement. we later learned that their employees worked until 1 am the night of our move! They simply take on more work than they can cope with. They assured us that we would be the first job the following day. Their truck went to the destination address instead of the pick up address. They arrived at 11 am. We were obliged to move our completion on a sale and a purchase from 11 am to 2.30 pm. The second deadline was therefore 2 pm. To achieve that we both had to help carry furniture into the hallway and help with the packing. I had warned them in an email the day before that moving us on the following day had to be in the morning as our storage facility closes every Wednesday afternoon. They finished the job at 3 pm. Too late to get to Blacktown from Darlinghurst by 1.30 pm. Our inconvenience was rewarded with an invoice for an additional $451 for overnight storage at their facility and extra hours required to deliver our goods two days late! They refused to unload our goods if we did not pay On the advice of NSW Fair Trading I warned them that it was illegal to hold on to our goods and that I was going to report them to Blacktown Police. That worked! They eventually unloaded and left, They are still chasing the extra payment. It took a lot of energy to get an invoice from them! I gave them one star as I was unable to give them a MINUS STAR review. Their manner of dealing with an issue that is entirely of their own making is to claim that you are at fault. Do not on any account consign your goods to this company., Their packing skills are also very, very questionable. Despite having provided them with an inventory their movers did not have an inventory. There is therefore nothing to confirm what they have taken on board their truck. We moved a 1 bedroom apartment. Service cost paid $855 Plus the extra which I absolutely refuse to pay. They are known to AFRA who have received numerous complaints.
Appalling service - deserving of less than one star!
I can’t speak for the company as a whole, but the Adelaide branch of CBD Movers is full of incompetent and disrespectful staff. Do yourself a favour and avoid CBD Movers to save yourself the stress and frustration.
Here’s just a few reasons I will never use or recommend CBD Movers again:
- Miscommunicated the time of arrival of the removalist; I was blamed for this and greeted by two very cranky and unenthusiastic men
- Worked without haste or efficiency; two fairly crucial qualities when you’re charging by the hour
- Left some of my belongings behind and refused to return to collect them; again customer service informed I was somehow to blame irregardless the driver admitting fault to me
- Work came to a complete stand still when it came time to arrange payment (amidst the unpacking of my belongings). I still paid for this period of time that absolutely nothing was being done.
- The removalist had a conversation to customer service in front of me (using my phone) in another language for which purpose I can only assume was to prevent me from overhearing what ever it is they had to say, especially given all other communication had been in English (where is the transparency with billing here??). It made me very uncomfortable and instilled a lot of uncertainty about the amount I was billed for. This should have been discussed and agreed upon earlier and certainly in a more professional manner.
- I was then accused of underpaying despite the receipt sent to customer service and the driver clearly stating the correct amount. Upon realising they had incorrectly accused me, no apologies were offered.
I submitted a detailed complaint to CBD Movers as directed by customer service. I never received a reply. I tried to call to follow-up my complaint - I was hung up on. This company is full of completely incompetent, unprofessional and disrespectful people and I would not recommend them if you wish to have a stress-free experience.
I wasn't going to leave a review but after the appalling customer service I have no choice. I DO NOT recommend using this company. Firstly they overcharged me. When questioned they first told me it was due to a stairs fee (I have a lift). They then sent me the invoice which had no stairs fee but charged me 30 minutes longer and a trolley fee (not on the original quote and you'd think a trolley was a given for a moving company??).
They also damaged the walls due to negligence and laziness, attempting to drag something too wide down the hallway that easily could have been turned sideways. By the time i witnessed what this removalist was doing instead of waiting for the other one to come up and help the damage was done.
Customer support has failed to offer any assistance with the repairs even though its in their policy. They also have refused to correct the overcharge. I am now forced to go to consumer affairs.
I hired CBD to move the contents of my small 2 bed apartment, to an apartment, within the same complex. No vehicles were required, simply moving items from one lift to another, across a basement carpark. I highlighted this to the company (and yet they charged me for a 4.5 tonne truck)
They did not effectively load the trolleys, (only 1 item on the trolley, did not load multiple items or fill up the trolley or lift, eg filling the gap under a table with boxes, when safe to do so). A friend and I ended up having to help and used my own trolley to load multiple items (to demonstrate), and they still only loaded their trolleys with minimal items, & threated to walk off the job. My friend and I then started filling the lifts, and they grudgingly towards the end, started to help load/unload. Out of frustration, I loaded my own trolley to brim with boxes and items, even at 5"2, pushing a trolley on , I moved swifter than the "professionals". Unsurprisingly, 4 hours later the job was not complete. I called & emailed CBD movers, during the job to highlight my concerns. I tried to take photos of the ineffectual trolley loading, and the staff threated to walk off. Later the "mediation" team of CBD asked for video footage of their staff being lazy & asked why I didn’t highlight the issues during the move! They also highlighted that the move took so long because the distance between lifts was 200m hence the delays. We measured it. Circa 70 paces/circa 35m. Horrendous service, horrendous mediation, and linked to CBD movers. Another scam company. Beware.
2. The expect a cash payment on completion. I needed an invoice to be raised through the account team, and account team they increased the hours and amount. they called me 6am - 10pm harassing me for an extra payment.
3. None of the movers could speak English.
4. They damaged my tv unit and they are not going to take a responsibility to fix my tv unit and i am taken legal action.
Tried to buy my silence after I was threatened by 4 men
My previous review described a horror moving weekend, with stalling tactics, extra charges and my son’s hospital bed and wheelchair being held hostage on the CBD truck unless I paid extra money.
You will read that I was threatened, stood over and intimidated by 4 CBD movers. It was only the neighbours threats of police that got them to back off.
Fast forward to this week.. after posting a bad review, I have been called everyday, sometimes twice a day by CBD movers, suggesting they want to talk about what happened, but never take responsibility for the threats and intimidation. The conversations seem scripted and lack sincerity.
Last night I received a call suggesting I would be given a $100 refund (my total job was close to $1400!) if I changed my review to 4 stars and told the general public that CBD movers rectified my issues.
I will not lie for $100! I will gladly accept a refund, but not at the cost of my integrity! Accepting the refund means that I as long have to sign a waiver that closes my complaint. In my mind all the money in the world will not take away what happened to me. I cry every time I think about my experience of intimidation, and now the daily calls are bordering on harassment.
Here is copy of email I received yesterday:
“ As discussed over the call we would request you to kindly update the feedback upto four stars after we initiate the refund and share the refund receipt.
As an apology gesture, the Management has decided to approve a refund you $100 to resolve this matter.”
Booked in a job, they came and left again without a single explanation. Rebooked for the next day and the same thing happened. We were told all different types of excuses; one of the guys was feeling sick, we don’t want to deal with stairs, it’s raining, one of the guys is too inexperienced etc etc.
they are dishonest and deceitful. Still waiting for a refund. Who the hell shows up to do a move and then just leaves? Without saying anything at the time? It’s just weird. A really weird business.
A small 2 bedroom apartment move took them 8 hours. The workers were on go-slow mode the entire day. It took them 90 minutes to make a 25 minute trip across town. Where that missing hour went, I don’t know, but they charged me for it. The workers regularly disappeared into their truck and sat down playing on their phones. They generally didn’t use trolleys and instead carried light items (eg. bedside table drawers) one by one at a snail’s pace.
I am a seasoned home mover and these guys were the worst I've ever seen. Very slow, lacked initiative in terms of moving large items through appropriate doorways etc. Threatened to call off the job when I questioned the pace they were working at and later claimed I had been abusive and threatening, then last of all damaged my leather lounge by putting a hole in the leather which they refused to accept liability for. Awful experience, shocking!! DO NOT USE UNDER ANY CIRCUMSTANCES
DO NOT BOOK WITH CBD MOVERS - THIEVES AND SCAMMERS Read more at: http
**** DO NOT USE !!!!*******
If I could give 0 stars, I would!!! Please take note of the bad reviews, THEY ARE LEGIT. I should have checked them!
We had a 4 hr slot booked from 10am-2pm on 01/09/2023. The 2 men rocked up 5mins late and proceeded to assess the furniture. From the minute they started loading, we knew we would have issues. One of the contractors constantly taking phone calls, making the move take longer. They proceeded with loading items in a weird order and ended up needing 2 trips and they failed to take the most important items in the house on the truck, no skill whatsoever! Once at our new premises, they unloaded boxes, stacking FRAGILE listed boxes upside down and other heavy boxes on top. They broke 3 item or furniture, most importantly being the dining table, in which 2 of the legs were snapped off and is now unusable, we even have a part of one of the movers in a photo with the damage! This damage was reported to the movers at the time and they took photos and tried to fix, unsuccessfully! The office rang just before they closed the office, asking about moving a pool table which was not moved at the time, in this phone call i started to explain the dissatisfaction, please note we hadn't even known of the damaged items yet as they hadn't shown up yet to unload, the person i spoke to advised of the complaint email "support@cbdmovers..." and when I explained that I would be making a bad review, he asked me to email and not put the bad review, I advised that no, I will not just excuse this and will be putting a bad review in, and the guy on the phone sounded very concerned. Once the damage was noticed and reported, I proceeded to make a complaint on 05/09/2023, the reply email sent to me once "investigated" is appalling! They have not taken any chance to reconsile the issues, only acknowledge it. They had apparently asked the contractors in which the contractors have lied and said there was no damage and no reporting done. I explicitly made sure to state to both movers of the dissatisfaction at the time but was threatened that if we didnt pay, they wouldnt unload. The movers were on the job from 10am-9.30pm!!! That was well over $2000! The way they word pricing is stupid too, you will pay $160 per hour! To boot, the website for complaints does not allow for details information either. Just an excuse not to make proper claims! Horrific service and company... I repeat, DO NOT USE !!!!!!
All I wanted was a quote, they kept trying to get me to give a date to book in, ever since I have had constant emails, text messages, whats app messages and now I have had 2 phone calls even though after the first call I said to take my details off there system and do not call again. All they are interested in in sales and harassment, nothing to do with customer service or removals.
CBD MOVERS & OZZIEE MOVERS are the same company owners
Prior to be hospitalised for blood poisoning I gave my new boss the wrong bank account. OZZIEE MOVERS(aka CBD MOVERS)happens to be the wrong recipient. My boss and I tried to recovered the money back unsuccessfully.
OZZIEE MOVERS(aka CBD MOVERS) says it's not their mistake so they should keep the money. OZZIEE MOVERS will take and keep money send by mistake from someone hospitalised. OZZIEE MOVERS honesty standard. OZZIEE MOVERS will have access to your bank account when charging you. OZZIEE MOVERS will have access to your belongings and holding it.
OZZIEE MOVERS will be running errant in your house.
OZZIEE MOVERS & CBD MOVERS are the same company owners.
I was extremely happy with the service we received. It was at most competitive price and I got extra $10 discount as part of their some weekly promotional offers. The movers were professional, friendly and quick. If I were to move again I will definitely be using CBD Movers.
Excellent customer service! Efficient Movers.They knew how to take care of our belongings. They had ropes, blankets, trolleys & a good size body truck. I recommend CBD Movers & would definitely use them again.
This company is a total scam. They showed up late, damaged all of my furniture then lied about it and refused to compensate me or even acknowledge what they did! AVOID THEM AT ALL COSTS!!
The removalists provided a very prompt and friendly service and communication was excellent throughout the whole process. Really good work ethic and care for our belongings.
CBD Movers AU has registered their account, so they will be able to see and respond to your reviews publicly.
Company Notes
CBD Movers™ is one of the leading removalists company in Australia which is being deeply entrenched in the country. We operate an extensive transport network spanning across Melbourne, Sydney, Perth, Brisbane, Canberra, and Adelaide. The company’s widespread infrastructure, state-of-the-art moving equipment, and highly skilled staff have collectively established us as the preferred moving partner.
CBD Movers provides a vast array of removal services.
Licenses & Certificates for CBD Movers AU
To legitimately operate in Western Australia, every removalist such as CBD Movers AU should have a valid ABN (Australian Business Number) and be listed in the Australian Business Register.
ABN:
not provided
You can access the publicly available information contained in the ABR through the ABN Lookup website here.
Community testimonials, ratings and consumer reports on CBD Movers AU - a professional company located in , Bentley, WA, 6102. Discover Bentley, Western Australia moving companies.
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MoveAdvisor may not be affiliated with CBD Movers AU. By selecting the link to the left, you will have to opportunity to either directly call or have other potential movers provide you with estimates.
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