CBD Movers AU

Hi,

This removalist company keeps scamming honest people. They are tones of stories like mine. Here is what happens when using their services.

On 3 April 2022, I used your removalist services. Two men came to execute the job on that day.

The removalist called at 6 am the morning of the move to tell me they would be at my place at 8 am. They arrived at 9:30 am and did not start working before 10 am because they could not reverse the truck in our huge driveway. I noticed from the beginning that they were working at a languid pace. They finish loading the truck at 2 pm. All of the boxes were organised and put in one place to make the loading process more straightforward. It took them 4 hours to load the truck, but they refused to bring some items, pretending that the truck was packed, which was not valid. This caused my partner and me to do several backs and forths to load our cars to finish the move.

Arriving at the new house, they were greeted by my partner. She also noticed that they were working at a slow pace that was not normal and told them. One of the men rolled his eyes at her. She also asked them to stop dragging our furniture on the movable part of the truck. Again, one of the main gave her a condescending answer stating that our furniture was already damaged. She mentioned that it was not true and asked them to lift the furniture instead of dragging it. Then the two men started screaming at each other in a foreign language and stopped unloading the truck. My partner told them that she would not pay for their losing time, arguing with her and each other.

Then they asked her to pay right away even though the job was not finished. She refused. Our confirmation email tells us that the job must be paid after completion. She would call the police when one of the men called his Superior. My partner spoke with that person and complained about the pace of the men making our move, their attitude toward her, and how they were treating our belonging. The man on the phone advises paying for the job now and making a complaint.

After the removalist finally left our new house, we realised that they had left some furniture outside in the front garden (it was raining) and that some of the furniture was damaged. Also, the removalist left our new house at 8:15 pm, and we have been charged for 11.5 hours plus a $25 extra that we don’t know what it is. If we do the maths, the number of hours we have been charged doesn’t make sense.

They overcharged me $507 and offered me $50 as a goodwill gesture for the damage to my furniture. Damages that they refuse to admit it was their fault after I sent photos.

Move size: 3 Bedroom Home Service cost: $2267

My mother and I booked CBD movers to move 1 large sofa that we could not move ourselves. We were quoted $202 for the full job. I booked for Friday 29/7, PAID A $67.50 DEPOSIT TO LOCK IN THAT DAY and was told drivers would arrive between 10-2. I took the day off work to meet the movers. They did not show up AT ALL on the Friday stating their truck broke down and they have no replacements which is honestly not good enough for a company with an entire fleet of trucks at their disposal. It seems to me they overbooked themselves. BUT IT GETS WORSE. I begrudgingly reschedule for the next day despite it not working with my busy schedule and they complete the move and charge my mother $270! And have also not taken the deposit off the end amount! I reach out to them about my issues and all they admit they owe me $67.50 (would they have tried to get away with it if I hadn’t called them?? Probably!) and kept sending scripted responses that did not address my issues with the movers not showing up on the day I took off work! And to make it worse they are now holding the refund of my deposit ransom until I agree to sign a form about not following up with a complaint or taking it any further! I deserve a discount for the movers not showing up as well as receiving my deposit back that I’m owed!

Move size: Partial Move Service cost: $270

DON'T DEAL WITH THESE SHONKS!

I was moving a small 3 room office in Spring Hill with a moderate amount of furniture. First of all, they said they couldn't find a park (despite there being two loading zones less than 50m away) and drove off so the move was postponed a day and they returned with a smaller truck the next day. They were slow, had no platform trolley or stair trolley. It took over 8 hours to complete the removal and they were clearly not professional removalists. They wouldn't move PC monitors despite agreeing to the list of items I sent in advance which included monitors.

Worse still, they were incompetent and careless and damaged several pieces including an expensive desk suite, a cabinet and a fridge top. The estimated damage is almost $3k. They wanted me to pay on the spot and I refused. I have asked for insurance claim forms and they have so far failed to provide them but they keep harassing me for payment. They spend more time and effort threatening and harassing customers after the fact than they do performing the job and providing customer service. Zero stars and I'd give less if I could.

Just find someone else. It's not worth the pain.

Move size: Office Move Service cost: $1535

Stay away from CBD movers. They are cheaters and manipulating customers. I'm a victim. I booked their service 1 month in advance and paid advance amount for a big truck. The booking time was 10 am to 2 pm. I waited till 2 pm, but the truck didn't arrive. When ever I contact them, I was told that wait for the truck, the moving staff are still with previous job. After 2 pm, they contacted me and said they can send small truck and the small truck arrived at 3 pm. I had booked a cleaning service to clean my house at 4 pm before vacating it. They ruined by day and all plans.

Move size: 4 Bedroom Home Service cost: $1500

2 men booked to move items complained so much about everything!

7-9am time slot. I asked for preferred time 8:30 and was assured it should be ok.

I was told I’d get a call 30mins beforearrival (I didn’t). I called head officearound9am and was told 15mins. They arrive late at 10am.

They took their own sweet time walking.

1 guy seemed shocked about the work on arrival. Details that had already been agreed upon and should have been conveyed to him from head office. Unprofessional.

While removing my mattress, the construction workers nearby yelled out their 8.5 tonne truck wasn’t parked properly and was rolling down the street.

I told them to rescue their truck quick and held my clean, king size, 10 month old mattress

which now got dirty on the ground. They took ages to come back to retrieve the mattress.

I say the truck attempting to park and rolling again. Finally they parked it a bit further down the street. When enquired they said the brake was not working properly.

Finally, they took the mattress and again hadn’t come back. I found them discussing something behind the truck and my mattress was leftstood up against the truck but touching the street, getting dirty again!!

No sense of duty of care with items.

I then asked what the problem was and I was told they were cancelling the job and the company would send another truck. I asked why and they said they had too long to walk and the steps were inconvenient and if I wanted the mattress to be clean, I had to wrap it completely. Well I didn’t expect to have it on the ground did I?

They spoke as if I was inconveniencing them

The company rebooked for the next time slot but that didn’t work for me. During a stressful time, this is the last thing I needed.

I explained I’m on a timeline here. They offered to discount me $5 ph (what a joke) then $10ph which still isn’t good enough. I was told that is the best they could do. I said I would book with another company and the phone call ended.

After booking with another company, I received an email and msg from CBD movers about a refund of the call out fee $60.

I do not recommend doing business with CBD Movers.

Move size: 2 Bedroom Home Service cost: $510

This is definitely the worst company I have ever dealt with - I would give negative stars if I could, this whole company is dodgy, dishonest and completely unethical. They completely lied about the fact that we physically saw them do damage with our own eyes and even lied about us not bringing it up with the movers before they left, when he was the one to instruct me to email the company himself! I realised they overcharged me half an hour and in response they tried making up false times of when they carried out the job until luckily I was able to provide proof, otherwise they would’ve kept my OWN money.

Don't fall for any fake reviews, amongst these are the real 1 star's who we share the same boat with.

They pretend to respond to negative reviews in a nice way as if they are happy to assist, but when they are responding in private emails, all they do is deny and are blatantly dishonest.

Extremely dissatisfied with the whole experience from start to finish. After reading through endless reviews like mine, I truly hope less people use this company as it is sad to see innocent consumers get conned.

Pay a bit more for a legitimate service elsewhere, do not go through the stress, time, money and effort with this shocking company.

Move size: 2 Bedroom Home Service cost: $530

They are the worst ever service providers I have ever interacted with. They talk good but deliver poor. It was a 2 bed room move. Pickup was good but everything after that was a nightmare.

The complete interstate operation is on the will and wish of one person by name [name removed].

Once they get the payment it takes significant efforts to reach them. Finally when reached he said they did not respond to my calls whole day as they were busy with other new customers. This is really hurting.

The language he uses is extremely unprofessional, "we did FAVOR by picking your stuff the very next day". It is next to impossible to escalate the issue as they won't let you reach till the seniors or management.

Delivery date and time keeps changing. They never honor their commitments and do not even bother to keep the customer posted proactively.

The whole relationship costed significant number of phone calls (easily around 25-30 calls) and loads of stress.

They initially say that the complete unloading will be done by their own person and then their delivery team asked us to help. My complete family helped in unloading as they pleaded that they wont be able to drive after a certain time. Trust me had I not constantly supervised, the lift would have got more scratches and caused further damage to the items.

I opted for insurance by paying extra. When I reported the damage caused. Following were the questions asked:

Did you take the pictures of your items before they were loaded for pickup ?
How will you prove that we damaged it ?
We can help you only if they were brand new ?
Do you have purchase receipts for damaged items ?

Initially I was assured that all the furniture items would be blanket packed but it was false. Only selected items were packed and those too were handled carelessly while unloading.

Looks like they are capable to handle just the local move (which I doubt again) and not interstate. They are completely closed minded and take no feedback to improve. Even for getting the invoice for the payments made I had to chase them several times. I finally accepted the loss from all the damage to avoid any further communication with this company. It really is a wonder to see them survive with such a pathetic standard of service.

[name removed] needs significant training. He does everything possible to get the customers business and then treats customers disrespectfully/unprofessionally. Pathetic listener.

One can never trust their written or verbal communication.

I would strongly suggest to avoid this company.

Move size: 2 Bedroom Home Service cost: $1760

CBD Movers significantly damaged my leather sofa to where there was stuffing coming out. At first they tried to deny it saying it was a minor scratch. Then they tried to say that movers warned us of potential damage and that we said it was ok. And now I cannot get a hold of the guy "Rick" who is supposedly managing my claim. Everytime I've called for the past month, "Rick" is not available and will call me back. One time I was asked to send another email, but that too was not returned.

Move size: 4 Bedroom Home Service cost: $1300