CBD Movers AU

We first had cause to use CBD Movers in Sept 2019 for a small move and they did a good job. In Aug 2020 we had some other items moved but with a completely different experience. The lack of care in moving was evident, the attitude of the mover was arrogant at best and they attempted to financially induce me to give them a 5 star Google review. To top it off they overcharged me by one hour by claiming they arrived at the job 30 min earlier than they did and ended later than they actually did. Thankfully we had video evidence to support the actual times. Getting a refund for the extra hour charged was excruciating with CBD only agreeing to the refund once they heard we had booked a full house move (which we subsequently cancelled). Whilst each mover is different it appears to be a bit of a lottery as to the service you get. For that reason I would stay well clear of this company.

Move size: Partial Move Service cost: $240

I booked packers and movers

At first they seem very professional but the 2 men that packed our belongings threw our belongings into half filled boxes with no consideration or respect we had mugs not wrapped... plates thrown in with food or containers all just thrown we ended up repacking all the Erik they had done and we cancelled the move after finding out our bed was broken from the disrespect it and pulling it apart

They half filled the boxes so there was more and we would need 2 trips

Then when you make a complaint even with numerous pictures it’s ignored

These people are robbers!!!

Move size: 4 Bedroom Home Service cost: $400

Had a job booked to move from Sydney to Port macquarie. Truck was meant to arrive between 7-9AM, but they didn't show up. After multiple phone calls over 2hrs to their company where we were constantly put on hold while they would "contact the drivers" were finally told the truck would arrive around 12. When the truck did arrive the 2 removalists only worked for 10-15 minutes before stopping for a cigarette break. One of them spent most of the time on his phone and when he did help would take the individual drawers out of a bedside table and carry them one at a time to the truck, not once during the loading did he use one of the 2 trolleys they brought and would only carry one small item at a time. Small 3 bedroom house, all furniture that could be taken apart had been previously and everything else was boxed, I had moved all items to 2 rooms closest to doors for their convenience the night before. Loading took 3+ hours and I ended up moving the majority of the furniture and boxes to the truck myself to try and get them to move faster. Removalists constantly stopped to talk on phones and to stand around doing nothing. Items were poorly packed with no regard to fragile labels, boxes weren't stacked just literally tossed into the truck. One of them repeatedly asked if we could take items in our car (already fully loaded station wagon with 2 kids in the back) rather than load them on the truck. This included things like table tops that physically wouldn't fit in the car even if we had taken the kids out and completely emptied it. Driver was annoyed when I refused and pointed out that's what we were paying removalists for. Once finally packed drove the 4hrs to Port macquarie halfway there received a phone call saying that the drivers were 2 hours away. We arrived at port macquarie within the 2 hours with no truck in site. Over the next 2 hrs repeatedly called the company and was put on hold while they "contacted" the drivers until we were finally told that the truck had broken down and they would need to send a new team to get our stuff and that they wouldn't arrive till at least 1 am. When they did arrive at nearly 2am there were different drivers but it was the same truck with our stuff still inside. Drivers refused to unload until we paid nearly double the original quote. Again had to move the majority of the items myself as one of them wouldn't get out of the truck just placed items on the edge of the back for me to move for him. Other guy proceeded to load boxes etc into the garage, stacking big and heavy items on top of small and fragile boxes and leaning them against each other when the boxes underneath started collapsing. The one out of the truck tried to leave the fridge in the garage and got disgruntled when I told him I would need it moved up some stairs to where the kitchen was, then demanded that I help him move the fridge up the stairs. Repeat this with every item I asked to actually be moved inside the house including washing machine and lounges. Meanwhile my wife and kids (2 &6yrs old) tried to sleep on the floor in one of the bedrooms. Multiple Boxes and items were damaged. After they left i had to spend another 3 hours trying to restack everything to prevent more damage and actually access half the items they had randomly stacked everywhere so I could get bed parts so I could put kids beds back together. Wife and I slept on floor.

I cannot stress enough that you should not book with this company. Their service was beyond pathetic and from reading other reviews I can now see that they are running a scam as many people have similar complaints. Everything they did was calculated to drive up the price and the arriving at early am time was obviously a scheme to leave people too tired and desperate for their items to try and argue with them so you will pay. Basically blackmail. I will be taking this company to the fair trade commission and possibly claims court if I can't get some of our money back. Would happily make it a group claim if anyone else is in a similar boat.

One last time just in case DO NOT USE THIS COMPANY!!!

Move size: 3 Bedroom Home Service cost: $2600

This “company” caused over $3,500 worth of damages (not including the $8,900 massage chair)

Not only were the movers unmotivated they were unprofessional and showed up in open toed foot wear, and sweats. What company doesn’t have a dress code for its employees??

These “removalists” took 3 hours to load 2 beds and a sofa onto their truck… not to mention they have upped their rates per hour by $50.00 claiming “covid safety practices” workers arrived smelly, dirty, didn’t wash hands or even wear masks or disinfect a single item!

These movers lost ALL of the bolts to our beds - a $3,000 bed set that they dismantled, and a $400 bed.

Damaged our murals - $495.00

Damaged 2x $140 pot plants

Scuffed and ripped our brand new leather dining room chairs - $132.00 per chair

Damaged our $8,900 massage chair, and our custom cabinet $600

They have taken no reasonability for this matter whatsoever, claimed that they never received my claim even though I sent it in 5x with invoices for the damaged furniture and photos for evidence.

Than when I mention posting a review they can than “read” my claim and emails!!!!!

This company is a joke!

We asked to speak to a manager - THEY DONT HAVE ONE! What legit company doesn’t have a manager??! Or insurance to cover their movers?

This company than offered us $500.00 Cash to shut us up because we said we were going to post this review with evidence and go to small claims court. Not to mention they said the $1,400 we paid is now apparently gone. SCAM

My family has been sleeping on the floor since the 18th of September as we cannot get these bolts for the beds from Bunnings and Bedshed has said that we need to repurchase these items as they don’t sell the bolts individually.

Movers sweared and cursed at my family, and neighbours had to step in as they threw our pot plants on their yard with no regard.

Due to the movers incompetence neighbours, friends and family had to move items and hand them to the movers as they were making no progress and demanded WE help even though we’re paying them 170.00 per hour...

This move began at 12:00 and they didn’t make their first load until 6:40 that night - new house is only 15 minutes down the road.

This company’s ethics and practices are unethical and disgusting!

DO NOT FALL FOR THIS SCAM

Move size: 4 Bedroom Home Service cost: $1450

Moved a small apartment worth of furniture about 1 hours drive. There were a number of serious issues:

- They took 2.5 hours to drive between addresses which took me 1 hour. You pay by the hour.

- took a one hour lunch brunch (which I paid for) in the middle of the job and didn't notify me, so I was sitting around waiting.

- A piece of furniture that they put down fell over and damaged my wall significantly (attached picture)

- At the end of the job they asked for payment. They tacked on about $300 extra onto the quote. When I showed them the quote they (two large men, inside my home vs me alone) became extremely aggressive and threatening and forced me to pay.

- I contacted the company and the CEO called me and apologized and said they would look into it, which came to nothing.

These are serious allegations. Pay a bit extra and go with a reputable company, as these guys are very very dodgy.

Move size: 1 Bedroom Home Service cost: $700

These removalists are unfit for practice. They damaged goods (scratched fridge and desk). They turned up at 6pm (deadline of booking time), finished at 11:30 pm for a one bedroom apartment. Had to do two trips in a standard one to two bedroom 4.5 tonne truck. Unsafe work practices (no proper ratchets, cable ties nor safe trolley). Their worker fell off their truck and hurt their knee badly! The workers bickered, complained and were lazy. My partner and I ended up doing half the labour but still paid nearly $900 for the job! Ouch! I wrote a negative review on google and CBD movers didn't like that. They then tried to bribe me by offering $130 to take down reviews. I refused as this is against ACCC regulations. I have since made ACCC complaint. I urge anyone who has fallen prey to this company to go ACCC or VCAT. They were rude, aggressive and dismissive of my bad experience. Horrible company and have dug a bit deeper and it their reviews (go low rated first in search check) are alarmingly negative. Be warned.

Move size: 1 Bedroom Home Service cost: $871