CBD Movers AU

Totally incompetent do not use!! I had an awful experience with this company. They were excessively late. I had to chase them up had no contact. Removalists spoke very poor English, did not follow directions, wasted time on their phones, and did not complete the job even when still within the time I paid for. They left belongings at my old home and refused to complete the job when I instructed them to they told me to collect them myself then they just laughed and left. I didn’t know if my old home had been left open either. Any complains to their call centre which was also staffed with very poor English speakers went disregarded. Avoid at all costs!!

Move size: 3 Bedroom Home Service cost: $350

I can't even describe the experience I had with these awful people. CBD damaged my furniture, timber floors and electronics and the damages are in the $$ thousands. I talked to the removalists during and after the move about the damages and they just ignored me. When I said I do not feel comfortable paying them till the damage-issue is resolved, they told me that I "have to pay them now" and got very rude and aggressive.. I got scared and paid. I started crying when they left because I knew in that moment that I never will see any of the damages reimbursed by this company. I got a professional in to look at the floor today and he estimated the damage to the wooden floor of my new rental to be around $4000, because the scratches are so deep. When I got in touch with CBD's 'support' team, they are basically laughing at me calling my furniture old and used. I did some research and it turns out they are scamming people since years under different business names. Please whatever you do, do not book them and if you have been victim to their crimes please file a complaint with ACCC https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue.

Move size: 2 Bedroom Home Service cost: $500

With reference to my below review and cancellation of the booking, I am still awaiting my advance payment refund from 16th Nov. Everyday, the customer service person confirms the payment will be done today, in 3 hours' time, etc., but till now I am hearing the same excuses every day. One day in a year at least speak the truth and act professionally. Completely unreliable, untrustworthy company. Should be banned from doing business in a country like Australia.

REFUND MY MONEY SITTING WITH YOU ASAP

Review submitted on 17-Nov-19:
Avoid them like a plague. Bunch of liars and scammers. Please read this review before even thinking of considering them.

Would have rated 0 stars if it can be rated. Just trust their bad reviews on google as any of the good reviews may be fake. These people do not care what promises have been made and only care about how much business they can make.

Very poor planning and scheduling. Customer service personnel provide false information and lies without hesitation and thought of what the person on the other side is suffering.

I have made an order and paid advance 10 days in advance from the pick-up day.

Since, I have to collect sofas from a third party, an hour away from my home, I have clearly said the pickup time has to be 10.30 am on email and over the calls and they have assured that the truck will be at 10.30 am.

9.30 am: I got a text saying my pick up will be delayed. When we called and negotiated about the situation, they informed us that the truck will be there by 11.30 am and they have escalated my order to priority. A separate truck (not from any job) was promised to be sent to us.

I have been waiting on the street with all the sofa sets from 10:00 am.

11:25 am: I called them to track the truck and been told that the truck is leaving in 2 minutes and will be there by 12.30 pm.

12.30 pm: I called them to track the truck and I have been told that the truck will be there by 1.30 pm and they promised that it is the final change and no more delays.

1:30 pm: I called them and requested to escalate to their managers and they told me that the truck will come by 2.30 pm. I really got frustrated with their system of false information every time, as their truck is busy working somewhere and we were waiting on the streets for hours.

1:45 pm: Their truck driver messaged that he will be there in 1 hour.

Even with the priority service as they mentioned, this is the situation.

I canceled the order with them and booked with Singh movers. They are cheaper than CBD movers and even with the last minute call, came to our pick-up asap and offered a fantastic service.

When I raised this complaint about a fair judgment from their complaints team, they simply replied, unavoidable delays are permitted as per their terms and conditions.

When a job is booked 10 days ago and there is a schedule for the day and the 'n' number of trucks available, I really do not understand how they function and run this business.

If they have told by 9.30 am that the truck is not available until 2.45 pm, we would have canceled the order and would not have to wait 4+ hours on the street for no reason.

I am in the process of consulting my lawyer with this situation.

Please avoid them or else you will suffer.

Move size: 1 Bedroom Home Service cost: $200

The two removalist's that attend the job were extremely unprofessional and rude. I only had seven items to move which were already in the lounge room waiting to be moved. The two removalist's took over an hr to move all the items down a flight of stairs with the truck positioned directly out the front of the door. I had to help them move the fridge , washing machine and lounge down the stairs because they both almost dropped each item.

The removalist left the first place before me yet I arrived ten minutes before they did. The second place was a 2 minute drive.

Upon arriving and when I made the booking I informed your company there were 4 flights of stairs. The removalist attempted to extort more money off me. This is highly unprofessional.

I had to once again assist the two removalist's move the Fridge, washing machine and the lounge up the four flights of stairs. I worked harder and move more items than what I paid for.

I have attached a photo of how your employee carried my expensive TV. I don't believe carrying a tv on a shoulder is very professional.

The job took two hours which I find extremely poor. The job was quoted to take an hr. I provided everything that was required to be moved. Yet your two removalist's were slow, unprofessional and as stated I moved more of the furniture then what they did.

I expect a full refund for the extremely poor service I received. I regret using your company as the $190 I paid was for such a poor service.

I have attached the truck rego to this email and the photo of how your employee carried the tv.

Your employee's also had no blankets or tape and wanted me to provide these items. I find this to be completely unprofessional.

Move size: 2 Bedroom Home Service cost: $190

Painfully slow "service", movers don't arrive on time and don't keep to the mutually arranged time slot, no respect, no explanations, inefficient, need assistance understanding how to use space appropriately, no sense of logistics, complete disregard for customers, movers not equipped for the job. I can go and on. I am stronger than them and could have done a better job myself. The company overcharges customers and are totally unprofessional. This is not a way to run a business!

Move size: 1 Bedroom Home Service cost: $600

We recently moved a three bedroom house locally. The truck arrived 4 and a half hours late, with no updates given despite us calling the call centre numerous times. When we complained about how late the truck was we were told 'too bad, that's the moving business'. We appreciate that it could have been running late, but 4.5 hours with no update is ridiculous. Once arrived, the movers sat in the driveway for 20 minutes before starting. It was clear they were packing the truck poorly, refused help and worked very slowly - we kept hearing them whisper to each other 'go slow, go slow'. On arrival they again worked slowly and we had to get them to just put all the furniture down in one area and move it ourselves, as it was incredibly frustrating. We then had a number of pieces of furniture held hostage while they overcharged us by an hour. We also discovered a number of items were left at the old house as they had forgotten to load them on the truck and when asked they said 'you need to sort it out yourself'. The head office advised they would investigate the overcharging but we have heard nothing further. The whole process for a similar move with a competent company last time took around 2 hours, these guys managed to drag it out to 3.5 hours and then charged us for an additional hour! Would not recommend and will never use again.

Move size: 3 Bedroom Home Service cost: $420