Carefree Movers Inc

The customer service here is trash. Don’t even use the broker I use which was Beyond Van Lines. I feel they should have known better then to bring these people my way. I’ma single female who needed help moving and I would have been better off buy new stuff or driving a u-haul truck my self (which was cheaper). I’m still waiting on my furniture and etc. been waiting 5 days for them to deliver and after looking at the reviews might be longer. They don’t communicate with you at all. This company needs to be no longer. I had to book hotels so I would sleep on the floor due to me moving to a brand new city. They confirmed with me the 19th of Feb got delivery. It’s now the 24th. I had to buy an air mattress. I started a new job with limited clothes because they also have my clothes. As you can imagine I’ve cried every night. I have that a company like this exist.

Move size: Studio Service cost: $2500

Stay away from this company and horrible and nowhere honest. They came from a Broker company from FL, and I moved to Iowa from what I was quoted when the third party showed up with a video, I had to wait three hours before they started moving my belongings. It took them from 6 pm to 9 pm, and they put my furniture and belonging in the warehouse. I had so much damage to my furniture the dresser pieces were broken off and scratched, the futon fame destroyed, and my entertainment someone took my inside shelves to the entertainment center. I had never heard of a moving company that is so dishonest and charged more than was quoted from the beginning.

Word of advice: Always check how much sq footage per truck, and you can estimate through any moving truck like U-haul. Second, go to your Attorney General and make a former complaint; make a complaint with DOT of Transportation, and a moving company cannot charge someone 45,000 or 18,000. It happened to other people from the reviews I have read. Horrible, and what happens to elderly couples or single senior citizens? A horror of company. Trust me, I would have police and others present, and this is not something they can do to others and get away with it.

One has to have a mansion to charge somebody that amount beyond words of insanity. Contact Federal Motor Carrier Safety Administration. 1-888-832-5660. In addition, always go for comprehensive insurance and contact your renter insurance. These crooks and the company should be shut down, and new moving laws that took effect in June 2022

Always make sure you are not dealing with a broker from the beginning. They bid you so low and raise you again, which is illegal unless you add a few items. That is your quote if a third party comes in and they cannot charge you against the law. Contact your DOT from the state you moved from and from the state you went to. Make severe complaints to the Attorney General's office from both states you came and went to. Consumers: Let the buyer beware: I learned a powerful lesson and received education from it. Rent a truck and find a few guys to move heavy pieces, load it up, and find someone to help take them in. Trust me; we, the People, not these ripped-off companies, want to destroy your life. I wouldn't pay them a dime.

Move size: 1 Bedroom Home Service cost: $2454

We contracted with a broker that assigned us to carefree movers. They came out to the home did a video walkthrough and we were given a quote that changed 3 more times. They demanded payment in cash one month before delivery acted like they were desperate calling multiple times while we had to Zelle them money daily. Felt like a scam. Very stressful when you are moving 1400 miles away. Furniture damaged no concern told us to file a claim. This is not a trust worthy company !

Move size: 3 Bedroom Home Service cost: $14000

I agree with other reviews that this company should be investigated and shut down. I deeply regret having any contact with Carefree Movers and recommend you avoid them at all costs.

First of all, they were 8 hours late in picking up my belongings. 8 hours. On a Saturday. And during this period, they would not answer my phone calls. Upon arrival, they driver decided I had more inventory that initially listed, even though I actually removed items from my inventory. I was forced to pay an additional 33% or would lose my deposit. They also wouldn't let me select better insurance in the event of an accident, which I understand was my legal right. I would be happy to swear in a court of law that I only signed their contract under extreme duress.

One of the drivers admitted to me that it was company policy to up-charge upon pick-up but there was nothing he could do.

The men then treated my belongings very poorly. They even charged me for wrapping items and then neglected to wrap those very items!

My belongings were delivered well past the delivery window, but because my move was so small, they owe me almost nothing for the trouble they put me through.

When my possessions did finally arrive, everything of value was damaged in some way. All the boxes were sprayed with some disgusting lemon scent too.

During the entire process, Carefree Movers did not answer the phone or return my calls. Nor they did answer emails with more than one cursory sentence.

I had to go through a lengthy claims process to try to get the money they owe me for late delivery and damaging my furniture. The claims adjustor says they owe me $65, but I have to pay to get the agreement notarized, and there is no mechanism by which to force Carefree Movers to pay me.

I wish I had rented a U-Haul and driven my things across the country myself. I would have been tired and sore, but at least all my favorite belongings wouldn't be damaged. Do yourself a favor and find a moving company that isn't a criminal organization like Carefree Movers.

Move size: Studio Service cost: $3500

CareFree Movers Inc now has an active alert on the natl BBB for suspicious financial activity and delivery mismanagement. They run a capacity re-estimation scheme with website campaigns that frequently target veterans/service families (the VA's OPAL transport and logistics arm has been notified) and seniors (AARP has been asked to post a warning); extensive problems are reported at delivery (IF your items are delivered) and include: missing/stolen items, excessive damage to personal property, and aggressive/hostile practices where unprofessional staff berate owners, badger them into additional fees (i.e., for packing materials) and refuse to reassemble items that have been taken apart.

A class action is being explored; you may be contacted and are welcome to reach out. CareFree operates under many names in many states; most commonly: CareFree Interstate, CareFree Moving & Storage, CareFree Relocation, Affordable Transfer, Lucky's Transfer & Storage, and S&M Relo.

It is unclear whether moving brokers are negligent for continuing their partnerships with CareFree or complicit in their schemes. Brokers currently and actively engaged with/supporting CareFree include: Allegiance Moving and Storage, Emerald Van Lines, Great American Moving Systems, Empire Moving Groups, ACMG, US Moving and Storage, National Movers, Atlantic Movers, and All Coast Movers. Consumers are strongly encouraged to work with direct movers wherever possible to avoid upsell scams and shakedown tactics.

In my own move, from OR to MN, I fell victim to the "late arrival / dramatic upsell based on capacity / falsified bill of lading (with duplicate items, imaginary items, and mismeasurements) scheme" with refusal to load if I didn't comply. Although my fleecing was fairly minor (less than $2,000), my items have not been delivered (after pickup on 5/8); customer service is non-existent but, since I have nothing to unpack, I've got loads of time to work with the authorities and it's "game on". Save yourself and warn others.

Move size: 2 Bedroom Home Service cost: $4300

DO NOT USE. They will sell you on a low rate but I am paying double what was quoted.

The movers were EXTREMELY unprofessional, almost getting into a fist fight and openly rolling joints and smoking pot while loading. It took them 8 hours to load when it should have taken 4 tops. If you call to complain they will tell you to just send them an email.

You will be told you should get your stuff within a week throughout the whole process but DON'T BELIEVE THEM. It's now been 9 days and the movers they use just confirmed that my stuff is sitting in a warehouse in the city it was picked up in, they still don't have a driver, and the earliest we will get our stuff is another 2 weeks.

We went this route because we couldn't believe the price and thought that since it was comparable to doing it ourselves this would be a better, easier option. WRONG. You get what you pay for. Do not trust the positive reviews. They have to be written by them. If I could give 0 stars I would.

Move size: 3 Bedroom Home Service cost: $7000

I am already extremely worried about our stuff, and now we are being told different information EVERY TIME WE CALL.

On April 11th, 2023, I was told by Gina with dispatch that they had 21 days to get our stuff to us. That would bring us to May 2nd.

Then, on April 19th, I was told by Gina that our stuff had been loaded, the truck was on it's way and we should hear from them in the next 24 to 48 hours. I did not hear from them, so I called them on Friday, April 21st in the midday. Barron confirmed they were in transit and I should hear from them at the beginning of the following week.

The beginning of the following week comes and goes, so I call again. I speak with Gina again and she said it looks like they are loading the truck and had been assigned a driver. I said that last week she told me that they were already in transit. There was no direct answer from her regarding that.

So, I called again today to let them know that if we don't see our stuff in the next 6 days, they would hear from our lawyers (I said the next 6 days because we are coming up on the 21 day mark). The lady on the phone said, "No, we have until May 23rd to get it to you. We have 21 business days to get it to you."

Now we've gone from 3-7 days, to 30 days, to 30 business days.

You CANNOT trust anything this company says. They are a nightmare. They also said that they would give my mother my things at the house listed, and that they would issue her the check. I wrote them an email giving them my authorization to drop off the stuff at the house with my mom or dad. I am writing that here to cover my tracks.

Below is my first review and I will keep posting reviews until I see ALL of my things in one piece.

Carefree Movers are so rude and will not get back with you unless you hound them. I talked to a man named JOHN, who yelled at me and my mother. On the day of moving from Nashville to Los Angeles, we were quoted $5,500 after being told it would cost $2,900. All the driver took was a video to give us the price assessment. We fought back on the price and I’m doing so, we found out that my stuff had been left at some warehouse in Georgia. They NEVER let us know. I found out because I texted the guy who I thought was the driver. It would not surprise me if they lost some of my stuff, if we now have bed bugs, or if my things are damaged. But I’m 100% ready to sue this company and make sure they never put anyone else in this position again. Be warned: This company WILL take advantage of you, they will never get back with you, they will leave your stuff in the middle of nowhere without you knowing. Use a different company.

Move size: 1 Bedroom Home Service cost: $5500

This company was assigned to me by a broker company. I did not know what I was getting into. For four months I dealt with the broker company, until one week prior to my move. Carefree Movers contacted me one day prior to the move, sent a rep over to video tape everything I had to move, and was told all would be fine. I was told by the broker company a moving van would come, load my life's belongings up, pick up another household and head east, 3 to 5 days behind me. I have documentation of every date, person I spoke with and details of the conversation.

I had 5 friends there to attest to how rude they all were. They kept yelling at me, dropping totes as they were going up the ramp, totally disrespectful. A month later, my belongs were at long last scheduled to arrive, they kept saying they didn't have another house lined up to share the van, then they had to find a driver, etc. excuse after excuse. I kept reiterating they were to unload and assemble the furniture as they had promised months earlier.

The driver showed up alone, 5 hours after he said he would be here, then went to a sporting goods store, and found 3 local college students to unload my stuff!!

Then, 20 % of my belongings were not on the truck, only one part of the bed was unloaded. It took me 3 weeks of calls to finally get some vague answers. No one would give me any help. When it was delivered, again, no assistance in unloading, just the young driver. AND, once again, only half of my belongings were on the truck. He tried to unload items that were not mine, and wasn't pleased when I insisted they go back on the truck.

I spent weeks inventorying my belongings, I kept getting the run around with customer service. Finally, they outsourced their customer service dept. After several more weeks of trying to fill out the claims, they quit returning my calls and texts. I had 5 different numbers to call. No responses to my texts, either.

The claim form was a nightmare to fill out, I even had a tech support company assist me three of the five times I tried.

THEY STOLE over $5000 of my belongings!! They were of no help whatsoever. The online claim form kept crashing on me,, I was not allowed to fill out paper forms.

DO NOT DEAL WITH CAREFREE MOVERS. THEY ARE THIEVES AND ARE HORRIBLE TO WORK WITH. THEY DESERVE TO BE DRIVEN OUT OF BUSINESS.

Move size: 3 Bedroom Home Service cost: $15000

Don't let your moving company broker your move to Carefree Movers. Nothing went well with my elderly mothers move to assisted living. Pick up was 4 hours late, delivery was a MONTH after pickup (2 weeks after promise date), they lost 2 furniture pieces and a wardrobe box of coats and clothes (difficult to replace), and they damaged multiple items including antique furniture. And, they increased the cost of the move - nearly doubling the original cost.

They made a difficult situation so much worse.

Move size: 1 Bedroom Home Service cost: $5400