Carefree Movers Inc

I checked the internet and thought I had called a mover, Metro Hop, gave them my info and they said no problem. Gave them $1,000 deposit. The quote they gave based on furniture and 30 boxes. About a week before move, called to verify info and I told them we should increase boxes to 35 and to add 3 TV’s. They charged me an additional $300. We set the move loading for Friday or Saturday and unload Sunday. I was told that that that shouldn’t be a problem. Next I get an email from CareFree Moves. They said they will be there on Friday to load between 8 & 12 and they would call before they came. They never called or showed. I called customer service 3 or 4 times and got the runaround. They then called at 9am on Saturday and were there to load. They walked around the apartment looked at the boxes that I would need to pay $2,000 cash or money order, more because they couldn’t haul that amount of weight. They could move for the amount of the bid, but wouldn’t be able to move all of the items. I had to be at my destination Sunday,450miles away, to sign the lease and get keys for new apartment. They then told me they wouldn’t unload on Sunday and that company would contact me about unload. I called every day that next week and was told that a driver had not been assigned and they would be in contact. The the second quote was based 33 medium boxes and furniture and TV’s. The actual boxes I had moved was 28 small boxes and 8 medium boxes. I know I was stupid, but the time crunch I was under, as well as CareFree Moves, I was screwed. Stay as far away from these people!

Move size: 1 Bedroom Home Service cost: $5261

I would never recommend Carefree Movers to anyone. All the process has been a nightmare, very stressful, and I believe there are much better companies to work with.

The delivery is being the worst part, even if I thought it couldn’t be worse.

They require up to 30 business days to deliver a shipment, it’s been 60 BUSINESS DAYS so far and they don’t even provide a date for the delivery.

I requested my delivery for May 22, today is August 12.

It’s just insane, disrespectful, and nobody from the company cares.

When I call, they never provide any updates. I spoke to a supervisor once because there is no manager available. I’ve called more than 10 times. I’ve sent 20+ emails and they replied to two, with the same information, that they don’t know the delivery date.

I don’t know what else to do to receive my belongings, they have everything I own, all my clothes, all my furniture, my important items, and they pretend this is just normal.

They don’t even inform the address of the storage.

Do not trust this company, they have no respect or consideration for anyone.

Move size: 1 Bedroom Home Service cost: $2212

This company charged me almost double of what was quoted on my binding estimate. Didn't get a call from them until the day I had to be out of my house, so I had no choice but to agree to pay them. ($9290.24) Didn't have a choice of moving companies. The moving broker picked this one. Now over one year later, from Aug 2022, they won't even pay me the $60.00 owed to me for lost/damaged items after sending them a copy of the settlement of claim form I had to have notorized and send to them. Never recommend this company or you will have problems. They will never call you back, either.

Move size: 2 Bedroom Home Service cost: $929093

I selected Allegiance Moving & Storage for my MN to FL move with interim storage. They subcontracted CareFree Movers, Inc in Ames IA. I provided a very detailed inventory of my items to move with measurements etc and they provided the move estimate. On the day of the move, 1 mover showed up in a small truck and stated that I had a lot more stuff that he had room for on his truck. I had told them exactly what I had so he called the company and made arrangements to have him take half the items to Ames IA that night and return the next night, making what I thought was a half day move into an all weekend commitment. They also charged me for the extra items which were contained in my inventory. Then, while the mover is standing in my home and I'm obligated to be out a few days later because the home had been sold they presented me with the terms of the move compensation which is based on the weight of the items versus actual replacement cost. This is much much more favorable to the mover. I had no choice but to sign it as I needed to get out of house. Awful company, they lost 2 items and damaged several pieces of furniture. My items were then put in storage for several months until completion of my new home in Florida. They showed up on Dec 23rd after dark insisted on a final cash payment before they would even open the truck to verify that it was my furniture and items and that it was in good shape. I ended up submitting a claim through Moving Claims and received an offer for $75 for damages I estimated at over $2000. I signed and returned the letter on June 25, 2023 and have not yet received the settlement check. They do not respond to attempts to contact them via phone or email. I just submitted a complaint to BBB. My recommendation would be to not do business with this company AND to be very careful when contracting a company like Allegiance if they plan to subcontract. I wouldn't even give this company 1 star except there was no option for anything lower.

Move size: 2 Bedroom Home Service cost: $14853

I booked my move with Emerald Van Lines, who contracted with Carefree to move our items from Kansas City to the Adirondacks in New York. Our price increased from $8000 to over $12,000 - the last time on the day of the move (another $2400 AFTER verifying the exact number of boxes and items). Our items came 2 weeks after the estimated delivery date and, while they sent FIVE PEOPLE to load our items in Kansas City, they only sent ONE PERSON to unload our items in NY. It took two days and we had to find (and pay) other people to help unload. In addition, because it was only one person, they refused to put the items back where they originally were per the contract. For example, the tool chest was not put in the basement, because it "wasn't safe." It wasn't safe BECAUSE THEY ONLY SENT ONE PERSON.

In addition, they refused to unload our items until I signed documents stating that they delivered EVERYTHING and that it was ALL THERE AND ALL IN GOOD CONDITION. The document they wanted me to sign specifically said, "DO NOT SIGN UNTIL THE ITEMS ARE UNLOADED AND VERIFIED." When I pointed this out to them, they threatened to take my items with them and keep them until I signed - and that it would list me as refused delivery, meaning I would have to pay again or they could sell my items. I signed the papers but stated they were under duress and that at no point was I given the opportunity to inspect the items.

Beyond all of this, the biggest issue was HOW our things were handled with no care at all. So many items came broken - our refrigerator was dented and the water/ice in door broken, a massive steel tool chest had all of the wheels ripped off of it, and the steel bent. Bookshelves destroyed, chairs destroyed - boxes completely beat to hell. We still have 8 boxes not accounted for at all.

I've moved across multiple states 4 times in the last 7 years. This time I decided to treat myself rather than do the work/move myself...what a mistake. I never lost an item, packed or otherwise, when I did the move myself. I would say use anyone but these guys - but in reality, all the companies are the same.If you can move yourself at all, do it. Otherwise, just know these jokers (and all the other companies) have you by the balls when you use them and they know it.

Move size: 3 Bedroom Home Service cost: $12000

I don't know how this company is in Business. They loose your items and also try to double the price at the time of loading which I learned is a tactic they use because you are already invested. DO NOT, I repeat DO NOT recommend this company.

They lost my bed and my tools. they hire drivers who are not part of the company and the drivers don't know anything when you ask them questions. No customer service when you call them after the delivery. I tried to file a claim and the company gave up. I am basically screwed. Forget about getting your money or reimbursement if they don't bring your stuff.

Move size: Partial Move Service cost: $1490