Carefree Movers Inc

Do not use this company they do not deliver on time. When you call I get a different story. They give you the runaround to make up for why they were late. And they said we will pay you $25 for each day they were late, which does not make up if you have the schedule to keep.

My original movers was allied one and I didn’t realize that they contract out with another company if that was the case I would’ve not gone with him. My stuff was picked up 9/3/2022 delivery date on no later than 10/24 which I was told they normally deliver 1 to 2 weeks early that was not the case. Then I call 10/22 was told I would get it 10/29 or 30th not the case now my stuff was loaded today 10/27 and I am the 5th drop off from Arizona to Maryland so now they are say 11/3 or 4th I don’t believe it but will see. So if you have 2 months to get your stuff then your be ok

Move size: 3 Bedroom Home Service cost: $7500

I unfortunately did not have time to look at this company's reviews until after I was in the midst of the move. As others have posted here, Carefree was contracted by a company I did sign with. Not only did my price essentially double from my quote, the items were delivered late. There was no word from the company in advance--just a text message from the driver of the truck saying they'd be there in 10 minutes.

On the plus side, the driver/two movers were very polite and understanding that I could not leave work at the drop of a hat to meet them ten minutes later.

On the down side: everything else. The lack of communication is concerning. Being late is concerning. Having a truck not arrive and not receiving a single call on behalf of Carefree is concerning (I had to call Southern Guarantee multiple times to get any type of contact). My cat tree came broken and several of the boxes are severely damaged, which makes me assume I will find many broken items when I am able to get to opening them.

But the biggest problem is the "boss" "Debbie." This is by far the absolute WORST customer service and response to a customer I have ever encountered. When I pointed out I didn't appreciate her attitude (which she had the moment I was given her number and called her), she said how she doesn't appreciate mine. She also proceeded to threaten me and state they will hit me with a fee of $175 per hour it takes me to get the cash that they apparently require (which, by the way, is something that one would need to know in advance...especially when you keep increasing my price at each step). When I asked to speak to her manager, she initially claimed she didn't have one before handing me to a random employee. When I stated I did not believe she was actually her manager but that I hope I'm being recorded and complained about her attitude, "Debbie" immediately started yelling again (way to have a good poker face, dude). This is absolutely unacceptable behavior for anyone in any type of a customer service position. I will be looking at the damages and continue to take photos to assess the damages and take whatever action is necessary to be reimbursed, as this was an entirely unacceptable and horrible situation.

Move size: 2 Bedroom Home Service cost: $3697

So I did a move across country with beacon moving in florida, unware they hired sub contractors. Which was my first mistake. This comoany was hored to do my move and they completely attempted to scam, hustle, withhold information and cheat the entire process. Intitially when the mover came to pick up my stuff the two drivers came into my living room and proceeded to count my boxes. One of them literally set on my couch for 2 hrs watching videos in spanish as neither of them spoke english. Finallyb after 3 hours of nothing they tried to say I would have to pay more and there would be step fees since I has 3 steps -_-. They also mentioned there was an additional carrying the boxes to the truck fee which was ridiculos. After picking everything up they let me know it could take 30 days from that date. After repeatedly asking and verifying which day I intended to recieve my items. This was information not once was stated but "in the countract." YES... the contract, which was thrown in my face at the moment all of my items were loaded into the truck with over 30 pages of random information that was overwhelming to digest. I proceeded to ask the movers what was in the conract and they motioned that they were not sure and did understand as they primarily spoke spanish. After having my things delivered weeks later, I could see other individuals things damaged on the truck with all my punctured boxes that I was at least all there...So i thought. I was rushed to get all of my things and verify that everything was there and to sign. The driver got angry that I wouldnt sign and refused to aknowledge items that I realized where missing since i Did take a picture of all of my things loaded on the first truck. He literally said NO and closed the truck door. and drove off. I tried to call the company and no answer for a week, until I decided to call back to back until a pickup, after 3x it worked. Only to be told to email customer service which could take 30 days top locate my lost items. Overall its a hot mess and they suck!

Move size: 1 Bedroom Home Service cost: $2100

Hmmm I too lost a flat screen TV box except ours was filled with sentimental and original art. We were given so many excuses same tags as another household, warehouse sloopiness etc. Worse part the 3rd party company in charge of claims makes it impossible to get the forms entered correctly without starting all over each time they request additional information. Well this strategy worked I'm upset and have given up the claim. Why? If you accepted the flat rate insurance it's paid by the pound which made our missing items worth less than $50.00. Have been moved > 10 times never had this problem. BTW- TV's are so easy to sell on street could this be happening?

Also they demand all their payment upfront. Cash please on pickup won't even open the doors until they have your money!

Move size: Partial Move Service cost: $2100

I haven't even taken my own inventory yet but this was the WORST moving experience. If you are reading, do not book with this company. They are not movers they just "facilitate" your move. Facilitate my left leg! They were supposed to deliver back in November within a week of pick up. That was the week before Thanksgiving. It is now January and my things just arrived. I had Christmas gifts in there that I just had to rebuy. I have not had clothes, dishes, or anything else. On top of that, they charged us an extra 1000 dollars randomly and even our actual movers (who were lovely) complained about them as a company. This is truly a scam and unless you need them to hold your stuff, hostage, for 2 months, I highly recommend that you do NOT use Carefree Moves.

Move size: 1 Bedroom Home Service cost: $2000

Sigh. This experience has been by far one of the worst of my life. This company is literally s#!t. Customer service is pretty much non existent and they will take their sweet time to deliver your items. My stuff was picked up sept 29th with a delivery time frame of Oct 15-Nov 30th. I realized my passport was in my things and I travel for a living so I had an international trip for work I had to cancel due to the lack of service provided by this company. I called every single day first thing in the morning and left a million messages that went unanswered. Emails were never responded to either. The sense of urgency to them is nothing. Talk about living up to their company name “carefree”. They had the audacity to say I had to pay an extra $150 if they had to walk more than 75 feet to collect my things. Carlos came and stood in his truck after I counted the steps which equaled 54ft, and had me load the truck myself. Then claimed that wasn’t his job and that if I wanted to I could wait for the truck instead. Nov 30th came and since no one had contacted me and that was the last day in the contract I had to call America’s support team and they were able to get in touch with the driver who happened to be the same person named Carlos. He agreed to bring my things but that I had to pay again since I changed the address and it had to be cash or money order only. Talk about sketchy situation. I just wanted my things so I told him to just bring them to me and I ran over to Walmart at 7pm to get the money order. When he arrived I had to also help unloading because he brought a 10 year old with him and no dolly or anything to help with the move. As soon as I open my things guess what? They stole a sonos speaker out of the box which now I have to send a claim for. Do yourself a favor and stay far away from this crappy ass company and their useless personnel. Listen to the negative reviews and save yourself the headache.

Move size: Studio Service cost: $2800

This company is completely unprofessional. They have poor communication and are extremely unorganized. They are quick to collect your money but dissatisfactory in delivering proper, professional moving services. I had my items moved from Ohio to New York City. They did not do the research to see what kind of neighborhood I live in to make proper arrangements to transport my things. They notified me last minute I needed to pay $600 for a shuttle service. When they finally arrived, they send ONE person to do a job instead of 2 people. That's a huge safety issue for that person and I felt bad for him as he was carrying heavy furniture into my apartment. They also delivered other people's items to me and there are several of my items I did not receive. I was told they were going to send a handyman to put my furniture together since the driver didn't do it, and they never sent one. I had to put it together myself. Their customer service doesn't answer their calls and are impossible to get a hold of. I wouldn't recommend this company to anyone.

Move size: 2 Bedroom Home Service cost: $8000

Worst possible experience. More than doubled our quote about 30 minutes before they arrived. Mover stood outside while we tried to work out a resolution. They would not budge even though the items listed to be moved had not changed. They broke several thousand dollars worth of items and just didn’t deliver several thousand more. No response except “file a claim” to which the offer for settlement was $109.00. So ridiculous. They are dishonest- Do Not Use!! We are 5 months after our move with still no resolution. We’re missing our fridge, freezer, 5 bikes, love seat, chair, coffee and end tables and multiple boxes. They broke 3 tv’s, bed frames, coffee tables and more. This made a long distance high stress move exponentially worse. I gave them one star because there are no options for negative stars. Customer service is terrible. No answer, left multiple messages. Claims process is long and frustrating and completely unsatisfactory. We have no option except to hire a lawyer.

Move size: 4+ Bedroom Home Service cost: $26000

Mom and I had saved up for 6 months in preparation for our move from Arizona to Washington. For a while it was looking like I (who had never driven anything other than a Subaru) would have to drive a massive U-haul for a very difficult drive, while also towing our car behind the truck.

We were relieved when Carefree Movers gave us a quote within our budget.

That turned out to be a lie. Our final quote was 3x what we'd initially been quoted. But I really didn't want to deal with that really long drive on snowy roads while operating a massive vehicle I'd never driven before.

We HAD to pick up keys by the 29th, and Carefree movers could only arrive for moving day on the 27th. We had only 2 days to pack everything in the truck and what was left over in our car, then drive all the way from Arizona to Washington by 6pm on the 29th. We were on a tight schedule and didn't have time or money to find alternatives.

They arrive on moving day and they pack the truck. It's been several hours past when we wanted to hit the road and they haven't even gotten half our stuff packed. Then they tell us they've packed all that they can (the truck was only half full) and they can't take anymore of our stuff.

We ended up leaving a lot of stuff in Arizona that was really painful to leave behind because we just didn't have enough room in our car and we didn't have time or money to get something else to take the rest.

We were stuck without furniture for well over a week. It's pulling teeth to reach anyone about our truck. We were told we'd have 24 hours notice when the truck was coming, but we got a call that the delivery was happening that day.

The truck driver tells us they can't get the 18-wheeler close enough to our apartment so we'll have to higher a shuttle (something I see happening to other people who were saddled with this company). He also tells us he'll only unload the truck once, and we can either have him unload it into the shuttle or unload it into the apartment. "After that, my job's done," he said, throwing up his hands. I didn't even want to give him the money. I was very glad I didn't give him the money I'd gotten to pay him for unloading the truck.

Like many other reviewers, many of the boxes were damaged. Either water damage or they were crushed.

I ended up having to drive a U-haul anyway because that's the only shuttle we could get on such short notice.

I wish I had just used U-haul from the start. We could have extended the drive from 2 days to 5. We ended up spending more on their services and the shuttle then we would have spent for the extra nights in a motel and hiring movers on either end.

I'm going to every review website I can find about them to write about this terrible experience. I want others to learn from my mistakes.

Move size: 2 Bedroom Home Service cost: $6500