Carefree Movers Inc

I booked my move thru a broker called Southern Guarantee Movers who then contracted with Carefree to move 1300 cubic feet of stuff from MN to a storage unit for 7-8 Months until my new house is completed in CO. The move to the storage unit cost me 3x what was quoted and everything ended up in Iowa instead of Colorado. I was quoted $250/month for storage and now, 4 months later, Carefree tells me it will be $1,300/month for storage fees, not $250. And I still don’t have my stuff. There has been almost zero communications with either Southern Guarantee or Carefree and I’m pretty I’ll let them keep all of my stuff before I pay them anymore money.

Move size: 3 Bedroom Home Service cost: $7800

Went through a brokerage that seemed to be well known and liked from the reviews they had. When we were contacted by the company was supposed be picking up our stuff the office people called us 20 minutes before our pickup they tell us that we were quoted too little of space and it will cost extra which they didn’t even get everything that was supposed to be picked up. Then after pickup they have zero communication although they will lie through their teeth and say that they did everything. Never use them unless you want your boxes destroyed and you want a second full time job trying to do everything for the moving company and the broker making phone calls every single week to make sure they do what they say they’re doing which most of the time they still didn’t do.

Move size: 1 Bedroom Home Service cost: $4000

There has been considerable damage to some of my items (ie they broke ALL 9 book cases, my mirror and many scuffs on furniture) but the biggest thing of all is that they somehow "lost" my TV, my WEDDING DRESS (which was in a clear bag so they could identify it), my printer and whole host of other items. But my wedding dress!!

Then, the group of movers who arrived in our new state and were unloading the truck- one of them asked me repeatedly about something being in my safe. Then used my bathroom, left urine on the toilet seat and rummaged through my things until he found my gold necklace and stole it. I had to file a police report. Turns out this dude was just found on craigslist- his boss didn't even have his last name! So they're not vetting any of their employees/hired smaller companies in each city.

This is in addition to the issue of quoting a certain amount and that amount being raised on us. They almost tripled our quote. By far, the worst company I have ever worked with. SO not only will they steal your money, but they will steal your things either during the move or from right under your roof. I hope this company gets shut down/gets smacked with a massive lawsuit so they can stop stealing($/sentimental items) from innocent people.

Move size: 4+ Bedroom Home Service cost: $30000

DO NOT USE THIS COMPAMY! 11 days late after “promise date” from HQ. Multiple items broken. All “sit on” furniture has to be professionally cleaned (boot marks; nothing was covered). Had to pay them in either money orders or cash - they don’t want a record. Required over $27,000 while I’m in route to my retirement home 1,000 miles away. They refused to work unless I agreed; original quote was $6,300. Then, found out the night before delivery they needed an additional $9,750 (to get to the $27,000) in cash or money. I took videos at the bank and at my home with witnesses. The first time they showed up to pack, they didn’t know they had to pack! After 3 calls to confirm they had to pack. Icing on the cake: I had to step in a break up a fist fight between two of the delivery guys because their language and actions brought several neighbors outside to see what was going on! I could go on and on but my last comment is that the woman who posted the one positive review is either a mistress of an owner; a relative and/or was paid to post. This was my 14th move (most on biz). I’ve had houses over 6,000 sq ft. I, nor my company EVER paid more than $16k. I’ve retained an attorney. I’m still in my fifties and my goal is to put them out of biz so this doesn’t happen to someone else! SCAMMERS AND CROOKS! Use at your own peril!

Move size: 2 Bedroom Home Service cost: $27000

Long distance move from NE to CO. Our items were taken to AZ. They were supposed to deliver on 7/27. We were told on 8/13 that our items were being loaded. It's now 9/2/2022 and we STILL don't have our delivery or a date. I've had customer service people hang up on me. There was one guy answering the phone. He kept telling me he's getting my stuff reassigned to a new driver and would call back. He never called and now the number just goes to voicemail. I'm filing every report I can to get my stuff and compensation. Horrid.

Move size: 4 Bedroom Home Service cost: $9000

If I could give a 0 star rating, I would. I read the reviews prior to starting this service and gave this company the benefit of doubt only to find disappointment. Although the delivery spread per our contract ranges from August 27th to October 12th, we have been waiting over 60 days now with no idea when to expect delivery. Keep being told that they are working on getting them dispatched and to wait for updates and nothing has happened. No idea what to do at this point since customer service isn’t giving us any estimate or updates despite being told that they will reach out to us. For this move I contacted a moving broker, Southern Guarantee, who sold my quote to Carefree Movers, because I thought I would save a lot of money this way. That might still be the case, but the reality is I have been living at my apartment for over two months now with none of my belongings. I do not recommend this service if you expect your items to actually get delivered on time.

Move size: 1 Bedroom Home Service cost: $2226