California New York Express

When my corporate cross-country relocation went wrong, CA NY Express was there for me every step of the way! I really recommend them!

Everything started out perfect with my initial move out of my NY 1-BDR Apt. They did a perfect job wrapping and handling all of my items! But, after only 1 month in CA, when my job fell through (!), I had to call CA NY Express to ask them to hold my move until I knew what I would do next.. They understood and agreed to store my items indefinitely. Every time I called to give them an update or ask any questions, they were there to help me. Now, almost 1 1/2 yrs later (!), I am moving from their temporary storage to MN. Since the actual cross-country move didn't happen, CA NY Express adjusted my final moving bill pretty fairly. They worked closely with my new moving company (CA NY Express doesn't move to MN) and not only ensured that all my items got transferred safely to the moving truck, but made sure the correct cubic feet volume was recorded.

Even though I had such a bad moving experience, I was glad CA NY Express were my moving company, and I am thankful to them for having been there from beginning to end, and most of all, for making me feel like I was family!

Silvia.

Service cost: $4539

Disgusted and disheartened.
Priceless loss from these people.
CA-NY Express moved us from Silicon Valley to Brooklyn last year.

They packed my husband's 40-year professional library and papers into a truck with a hole in its roof. A rain storm completely soaked almost 30 professionally-packed boxes of irreplaceable papers, signed manuscripts, family photographs. All of my own graphic design printed samples from 30 years were destroyed. It's not quite a year and I am still sickened by the loss. My renters insurance from USAA was only able to compensate for basically the weight of the boxes. (How much does your signed doctoral dissertation from 1982 weigh? Or how much does your mom and dad's wedding album from 1946 weigh?)

I just got notice that this company will not even pay the few hundred dollars deductible after the insurance company paid what they could. Really?

Shame on these people. They were so personable and available before this happened..then they went stone silent and left me on my own. Their only response was "file a claim".. which I interpreted (generously?) as "drop dead".

Don't use these people.isgusted and disheartened.
Priceless loss from these people.
CA-NY Express moved us from Silicon Valley to Brooklyn last year.

They packed my husband's 40-year professional library and papers into a truck with a hole in its roof. A rain storm completely soaked almost 30 professionally-packed boxes of irreplaceable papers, signed manuscripts, family photographs. All of my own graphic design printed samples from 30 years were destroyed. It's not quite a year and I am still sickened by the loss. My renters insurance from USAA was only able to compensate for basically the weight of the boxes. (How much does your signed doctoral dissertation from 1982 weigh? Or how much does your mom and dad's wedding album from 1946 weigh?)

I just got notice that this company will not even pay the few hundred dollars deductible after the insurance company paid what they could. Really?

Shame on these people. They were so personable and available before this happened..then they went stone silent and left me on my own. Their only response was "file a claim".. which I interpreted (generously?) as "drop dead".

Don't use these people.

Move size: 2 Bedroom Home Service cost: $7500

This company is most definitely NOT recommended.  There were multiple communication problems from the start. After the booking was set up, they did not return phone calls timely.   The CA crew did a good job as they worked well together and had 4 workers - this is why my overall rating is 2 stars rather than 1 star. The tracking system the company uses in its advertising did not work at the beginning, and so I called to find out where my shipment was at various times, but calls were not returned only emails -but they were delayed. The shipment in MA was one day late and there were only two workers.  The guy in charge was very unfriendly and extremely unfit to move packages.  The other guy did most of the work and it was sad to see this. My biggest complaint is what they make you go through to get compensated for damages from items that arrived broken.  Even though I documented the damages on the "day of delivery" receipt and I emailed pictures of the damaged items the next day, they require this:     The claim MUST be NOTARIZED and sent to us via CERTIFIED MAIL - No other form of delivery will be accepted.      -what a rooked system to require customers to do all that when it was documented and recorded by their own workers on day of delivery.  This sort of rule was created surely to discourage anyone from filing any claims.  Unbelieveable!   .

Service cost: $1998

California New York Express did a fantastic job and made my move go so smoothly! They were extremely helpful and efficient. They showed up on time, they were very careful with all of my items.

My furniture arrived very quickly to NY - less then a week!

They went out of their way to get some of my larger items through the narrow doorway.

They were also flexible with their drop-off time.

I would definitely recommend them!!

Service cost: $1600

Two people I know moved with this company and were very satisfied, so I chose them to help me with my move from NJ to CA. Movers were courteous and great on both sides - at pick up and at delivery. Everything got to my new place fast. Communication was good throughout transport of boxes - I was emailed during the move so I knew where my things were and what their progress was to reaching its destination. I like how all the parts of the move were done by company itself and not subcontracted out. So they were in touch with me and held themselves responsible for everything throughout. (I have had bad experiences with a past move from a different company who subcontracted out for pick up, delivery, and storage. So getting everyone on one page and communication was a challenge. If part of the procedure went awry, they blamed the subcontractor). Thank you, CA NY Express!

Service cost: $1100

Do you enjoy a horrible experience in every possible way? Then California New York Express is the company for you! Choose these guys if you enjoy the following:

- Having your furniture badly damaged and/or broken!
- Having the company deny it's their fault!
- Being lied to about the cost of your move! Not an estimate but the actual cost!
- Having the company lose your furniture hardware so it's impossible to ever put back together correctly again!
- Endure an excruciating customer service experience that leaves you with no compensation or even an acknowledgment of what went wrong!

It's a masochist's dream! Call today!

Service cost: $6000

I’ve used CA-NY Express for four separate relocations over the past 12 years and have had a consistently excellent experience. Their local crews are professional, helpful, and friendly, and have made the stressful processing of moving across the country much easier on me.

When I’ve shopped around, their pricing is consistently the best. They stick to their guaranteed estimate, and I’ve never had any issues with them regarding prices changing or payments.

Communication is usually quick and on point. I’ve always been able to get a hold of my contact when I needed to. Never left in the dark.

Even when things go wrong – and moving as much as I have they inevitably do – the company is up front and quick to make amends. There was some minor wall damage during my last move, and they quickly followed up to compensate me for both the repair itself and the inconvenience (beyond the high end of the quote I had passed on for the damage).

While I’m hoping to stay in California for some time, if I find myself once again moving back to NYC, NY-CA Express will be my first choice for the move.

Service cost: $4500