Budget Van Lines

Do not. I repeat. DO NOT USE THIS COMPANY. They lied about the price. Charging us we'll over $1000.00 more than what they quoted us. There is NO communication between them and their drivers. Only some of our stuff was delivered in the first trip. Then they wanted to charge us because their truck couldn't fit through the gate. They switched trucks and our stuff took up less than half of the original truck which would have fit through the gate. There was absolutely no communication on their end dealing with the second trip to deliver our belongings. All around bad experience.

Move size: 1 Bedroom Home Service cost: $3500

This was for an apartment move from GA to NC. We got a budgetary quote of $2270 from Budget Vanlines. Firstly, they came a day later than scheduled. Then the movers revised the quote by adding various charges like extra boxes, extra space, packing materials, flights of stairs, etc. and said the new total is $3125, i.e. $855 extra. None of the extras were valid because the original quote included full packing, etc. with the only exception being 15 boxes instead of 10 boxes. We then learned they are actually contractors that Budget Vanlines hired. The contractors are R&M Transportations. They said this was their estimate and to call Budget Van Lines to resolve it. We had already put down the deposit of $857, so we basically had no choice but to proceed. We called Customer Service multiple times and left messages. They finally returned the call and said they will talk to the actual movers but nothing got resolved. The movers then arrived 2 days later than scheduled. Our couch was not wrapped properly and got stained and the kitchen table was not put back together because they said they had to go to their next job. And finally they had the gall to ask for a tip! This was a terrible experience and I strongly advise not to use Budget Van Lines or R&M Transportation.

Move size: 1 Bedroom Home Service cost: $3125

When planning my cross country move from Orange County, CA to Huntsvill. AL, I decided to hire Budget, since they are a well known, established company. Initially, I didn't know they were a broker, but that wasn't a problem. The problem is that they hired LD Moving & Storage for my move. Besides being 2 days late picking up my property, there were multiple other issues that Budget did not take any responsibility for hiring a company with less than 2-stars across multiple sites. I can't list all issues I have had, but I moved into my new place on June 18, 2021 and as of July 13, 2021, I still don't have my property and LD Moving has no idea when it will be delivered. I've reached out to Budget multiple times without any assistance provided. Beware and hire another company!!!

Move size: 2 Bedroom Home Service cost: $8000

So before I even begin, I should've read the reviews of this company before I even dealt with them. I read their contract loud and clear and when I cancel the move due to unexpected events, I was told I will not get the deposit back but will be hold for credit for one year. Let me tell you, I went in there and looked for that because I did not see it first time. And behold, there was not but they directed me to payment terms but I was focus on the cancellation policy "3 days prior but none says credit for one year". Alan then direct me to his manager who sounded like she can not speak English Nancy Moore as the Operation Coordinator. I could smell lies and lies. If I saw anything in there about credit for one year I would have apologized but no I refused to unless I am being corrected otherwise "evidence". None whatsoever. I regretted it doing business with them. I learned my lesson, read reviews before I even talk business. I also am concerned why the company is based in California but have a Nevada address and area code ? Just wondering

Move size: Partial Move Service cost: $1583

What ever you do don't hit the free quote button. This is a broker not a mover. You will be bombarded with calls and texts from the sleeziest third party movers out there. Don't believe the reviews, I think most of them are fake. If you try to do business with any of these third party movers you will regret it. They low ball you on the price to get you to sign the contract, then jack up the price at every step of the move. Service is non existent. Expect your move to take weeks, not days. Run Away, Run Away!

Move size: 2 Bedroom Home Service cost: $12000

Like many, budget van lines subcontracts the actual driving to truck companies. in this case, they used Moving Central. the delivery arrived late. two bikes were bent (broken). the movers broke a baluster in the stairwell of the home we moved into; they insisted on moving in the front (instead of the back stairwell), and they marked-up the front walls heavily. when filing a claim, Moving Central required us to mail in papers to its claim agent. the agent said they would not cover the broken baluster even after we provided the $150 repair receipt. Budget said it was surprised that Moving Central would not cover damage to the home but would not help much. the claim was ongoing from september 2012 to january 2013. during discussions with Moving Central, they said they changed claim agents, so we had to start the  process over again with a 120 day possible resolution period. the bottom line  is that Budget Van Lines' network of partners is poor with poor service, lack of professinalism and lack of responsiveness. beware. . . .

Service cost: $7000

Sorry to say I will neer ever on God's green earth use this company or any broker or moving company again. Dalthom made everything sound so good and assured me all was well..was I setup for a rude and reality awakening..They set with up with a non caring company named Walla. no 24hr call to pcik my belongings. I waited 6hrs in the cold. budget called and ask how was the move ..I said what move no one came and i'm in the cold waiting. Walla sent a box truck with packers drinking guiness beer the driver told me I owed them 13% gratuity I had to give them 100.00. that's all I had left. What do I know I never had done this before. I was leaving an abusive marriage. The moving company charge me 500-600 above quote had me signigning blan documents.. I informed Marc baker at budget and fax documentation..he did nothing really. driver told me I had over estimate weight ..so out of fear I began to give away alot of my household items to packers..they left the beer bottle and trash and broken glass all on the geound for me to clean up at storage facility. they were suppose to give me an onsite estimate and never didd just blank forms to sign under deress because they had my furnishing. I aske the packers to allow me to finsh taping my boxers because I had expense purses and coats and they didn't allow me.. I ask for empty weight tickets of the box truck they sent to get my furninshing because the oroginal driver never came. and he never would and say he couldnt. I called Mr. Baker at budget and said this wasn't fair..to my avail..nothing happened..I never recieved the onsite estimate addendum and Marc knows it. they picked up my belongings on nov. 8th didn't weigh until nov 110th in jersey. from ny. my goods were handled a total estimate of 4-5 times before gettting to me. I rcv on nov 23rd. broken tiffany lamp missing container containing multi tri colored genuine fox jacket. red leather pant suit. black leather coat. ralph lauren suit. black leather boots. ful length brown mink coat..and many toher things..and no one can tell me where my belongings are. nor is anyone of these companies affering me a partial refund out of good faith..offring me 60cents a pound for my lost..this isn't compensation or value of my lost..Dont ever use any of these two companies if you don't want find yourself crying for you lost or feeling you've worked all your life in vain..

Service cost: $1985