Budget Van Lines

I recently started working with Budget Van Lines a week and half ago. I was organizing a reliable but afforable move for my better half. His one bedroom furniture and personal items needed to come from Ohio to Florida where we have our first home together. I had a great and informational talk with Oscare who set us up with our quote and approximate date of arrival. However, working with the carrier Budget found us has been anything but wonderful. On the up side, John Matthews has gone above and beyond the call of duty making sure both of us are informed on what is going on and trying to resolve all the issues. It really is a shame that a carrier can almost tarnish the great business Budget Van Lines is trying to maintain. We are still waiting on our items and John has made it clear to stay incontact with him even after the move to make sure we are fully satisfied. Thank you so much John for being a great professional and trustworthy man. And thank you Budget for trying to makeup for the carriers mistakes.

Service cost: $2333

Recently used Budget Van Lines for a move from Ohio to Florida. I would recommend anyone interested in using this company to be very weary and get EVERY detail in writing. My problems have not come from Budget as much as it has been from the carrier they hired (Precision Moving, Bronx, NY). I caught them trying to scam me on weight, price, etc and had to work very hard to get to higher management within Budget to fix the issue. Finally, I reached John Matthews and he has been a very professional & transparent person to work with in their customer service department. If I recommend Budget Van Lines to anyone, it will be solely based off of John and his efforts to get me a refund and negotiate with Precision Moving. His work has been great and I'm thankful for it. It's sad that a bad carrier can ruin the reputation of a company like Budget Van Lines.

Service cost: $2000

 My experience with Budget was overall very good! Using a broker means that one has to expect some issues.  And my issues are with the company they contracted with!  In my case it was with Platinum Van Lines!  The "Pick-Up" was "HOURS' late, just adding to the stress of a big move. Coupled with "Extra Charges" for additional "Cubic Feet Space" as well as charges for using a credit card.  I REFUSED these "extras" and threw my "Budget" contract in their face. Stating that there was nothing on the contract that gave them the right to charge extra.  They Gave In.    
 
My next issue with Platinum was that I had additional weight.  Something I knew and accepted. The contract stated that 50% of the move was paid at pick-up.  No problem!  However, with the additional weight they had to recalculate the 1/2 price of the move AFTER the pick-up.  Again I knew and accepted this.  What made me angry was that on a 2-day drive to my new location I had a call from their office in Chicago.  The women insisted that I pay the additional weight costs immediately! And threw up the additional charges for the use of the credit card!  In no uncertain terms, I let her know that when I landed where I was going .. and at my discretion, I would THEN read her e-mails, and submit the added charges WITHOUT any "Extra Charge Card Charges".  She gave in!
 
During this period my contact with Budget (Ryan) was in touch with me just checking on the status of the move.  I made him aware of the previous issues and he told me to stand my ground. He also told me what my rights were, and to keep in touch with any other issues. Which I appreciated.    
 
Delivery came about 3 days later then 1st discussed, and that was fine. The northeast was in the middle of the "Polar Vortex" and it was only -10 to -33 with the wind chill! I received a call from Platinum in Florida, saying that my stuff was loaded and left on Tuesday. She sent an e-mail confirming the departure and the remaining balance due. Hours later I received a call from the driver stating that delivery would be Wednesday. He needed the delivery address and gave me a "Balance Due" amount $600 higher then the previous call and e-mail!! Of course I told him of the discrepancy, and he said he would check it out.  The driver never raised the issue again.  However, Ryan from Budget was yet again checking in on the actual day of delivery (I wonder how he knew the day?) to get an update!  I expressed the "Balance Issue" and he immediately went on to contact Platinum. He confirmed the e-mail price was correct, and I later received a call from their Platinum's Florida office apologizing for not calling and clearing up the "Balance Issue" themselves. The 2 delivery guys were GREAT.  It was very cold and wet outside. My items were of course dirty and moist but not soaked in any way. So far, nothing appears to have been damaged, lost or stolen but it has only been a few days!  
 
Regarding BUDGET, and Ryan specifically!  Overall a VERY POSITIVE experience. The kept in touch and were not hesitant to get involved when necessary!  I did appreciate their constant interaction regarding the move!                      
 
 
 
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Service cost: $195

The movers in MN worked very hard and were on time.  They made a good effort considering our belongings were heavier than expected.  They were very fair about it.   The load we had moved went to storage in IL and due to inclement weather, delivery was delayed - which is understandable.  Delivery to FL was on time.  There was some damage (scratches to wood, a few things ruined) however we are not filing a claim.  A good effort was made to ensure we had everything we had moved.  The delivery mover was honest and hard working.  Overall, it was reasonable moving experience.

Service cost: $7300

Moving a lifetime worth of stuff is no easy task, the stress and anxiety alone can be daunting. Dan, Tamara, Ron & John were awesome in coordinating my move from Nebraska to Arizona. All items arrived safely and in good condition.
I was very pleased with the customer service and thought the representatives did a great job in keeping me informed as to where my furnishings were and updating me on delivery schedules, etc.
I wish to thank each member of Budget Van Lines customer service team for simplifying the process, maintaining good communication, providing awesome customer service all while making this move an economically feasible venture that didn’t kill my bank account. I would without a doubt recommend Budget to anyone needing to move.  .

Service cost: $2057

I spoke several times to Damon to set up my move then with Ryan from the time it was scheduled until after my items arrived. Ryan was very helpful and courteous. I enjoyed working with him and he was very prompt in providing all the information I needed, including the information in order to file a damage claim!
The only disappointment we felt was the change in the cost of the original quote. It increased over $1,100. This was due in part to an unexplained bulky item charge placed by the carrier and not by Budget as well as the weight of my shipment.
As I have completed this form and noted the request to spell check my entry by using the ABC button below, I might suggest that your website designer do the same as button is spelled with 2 t's.
Thank you!

Service cost: $2900

Hi. I highly recommend Budget Vane Lines for Moving. I also recommend John Matthews of Budget for your customer service helper. Now let me tell you I had to move my retired mom from Sacramento, California to Salisbury, North Carolina. Moving my mom was difficult because she didn't want to get rid of anything. I did a online search and found Budget Van Lines and others. I talked with Shantel Dodson of Budget. She was upfront about priceing. Once I had a deal I was given John Matthews for the rest of my moving experience. If I had any questions I would call John Matthews and he would answer them. On move day April 29, 2014. VIP moving and storage showed up to load my moms apartment. The driver Eric and his assistant Will were Incredible. They made a stressful day easier. Eric of VIP does a great job of explaining how the pricing of the move works. If you don't know the move is paid for in 3 parts. Part 1 down payment to Budget. Part 2 to Driver that loads your stuff. Part 3 when the truck shows up for delivery/unloading. Eric and Will were fast and excellent. My mom went over her limit of items. She was supposed to have 54 items. She had 99. We had to pay more but Eric explained everything great. The added money could be paid when the truck would deliver her stuff. Inbetween I talked with John Matthews about the progress of the truck. When truck arrived I was again very pleased with Driver and assistant. I don't remember their names. Sorry guys. You deserve to be mentioned. VIP moving had 2 great Drivers and assistants. Great job Budjet Van Lines. After move was done John Matthews called to check on everything. I would recommend Budget Van Lines and the contracted VIP moving and storage for your move. Moving a PARENT can be HARD. Budgets John Matthews will be a great help to you also. It is nice to know that you can pick up the phone and get the answers you need. Thanks John M.

Service cost: $3977

This company is out to scam you and steal your money. The agent gave me a quote based on my inventory. I told him that I would have to add items as I was not home. He told me not to worry and that he will over estimate everything for me. Needless to say when the movers came they told me that I was under quoted. Instead of paying $4500 I would have to pay $6000. Budget van lines had told me that I had a refundable $1400 if any of the services were not satisfactory. When I told them that I could not pay their mover $6000 they told me that they would have to keep the $1400 deposit. The customer agent named James would not allow me to talk to the agent who took my order nor the manager. He just kept telling me that they are keeping the money and that is it. Avoid this company at all costs.

Service cost: $6000

MOVER BEWARE!!
EXTREMELY dissatisfied. DON'T use Budget!!

We regret having used Budget Van Lines, will never use them again, will not refer them and have made sure those we know (particularly those moving) are aware of our horrific experience with Budget. We knew Budget was a booking company. We based our decision to contract with them based on the information provided us. Had we received the services promised and our move had been handled as contracted (in compliance with laws and regulations), we would have felt we paid an acceptable amount. However, that wasn't the case!

Our bad experience started from the second Budget's Representative answered our initial telephone call, everything he told us was lies. This is not just 'our' side of the events. Budget records every call, after listening to our conversations, this Representative was given time off without pay, confirming Budget knew we were lied to from the start. There were many issues between our first phone call until delivery, all compounded by the 9 months following. Some of the biggest issues/lies: 1) A compartmentalized moving semi would pick up our belongings and Harley Davidson, meaning our possessions would be separated from the next customer's belongings. We, also, paid for an additional compartment for the Harley. 2) The moving Company would arrive on a specific day with an am or pm arrival time, calling an hour before arriving. 3) We would be provided weight slips before and after our possessions were loaded, to compare the estimated weight we paid for and the actual weight of our possessions, resulting in a credit or debit.

Budget contracted Platinum Van Lines for our move; we had no say in who they chose. The driver arrived 10 hours late, with a single compartment Enterprise Leasing truck with no ramp; and never called in advance. We initiated all the calls with Budget, Platinum and the driver for those 10 hours, being told lie after lie about where they were, why they were late, when they would arrive. Because it was a single compartment truck, our Harley had to be protected by our mattresses, which were tied around it (staining and ripping the mattresses). Though Budget was well aware of the Harley being shipped and the need for a ramp to drive it onto the expected semi, there was only a back lift on the truck. The difficulty of loading it rest on my boyfriend, with the 2 movers hanging onto him and the Harley, so neither fell off!!

No weight slips were provided at the time of pickup or delivery. Yet, the driver still insisted we owed $400 at the time of delivery, even though he had no weight slips to prove we were over the weight we paid for in advance. There was no other reason to charge us. However, you pay or you don't get your possessions. At the time of pick up, we signed numerous documents, including insurance forms. Yet, when we attempted to apply for reimbursement on the our damaged items and a lost container, we were informed by 2 separate insurance carriers that they had dropped Platinum. Platinum Van Lines had no insurance while transporting our belongings! Not providing weight slips and not carrying insurance is a violation of the DOT/FMCSA, both were notified in writing of the violations, along with the AMSA.

Just 24 hours after pick up, Budget called us and acknowledged all the lies told us initially. After delivery, Budget spent 9 months stringing us along and putting us through our paces, completing forms, answering emails and forwarding numerous pictures, acting like they were going to help. We believed they were going to step up and do the right thing. Then, 9 months later, it was "so sad," "too bad!" We did everything we could before and after the delivery to assure a smooth move and follow up for compensation. We acted in good faith for 9 months, doing everything asked of us.

In the end, Budget offered us $150, their booking fee, which was supposed to justify our mistreatment and cover the cost for the damage to our furniture (which we didn't claim) and $600+ of missing items. But there was a 'catch.' In order to receive the $150, we first had to sign legal documents, agreeing to never discuss this transaction or speak negatively of Budget in any public forum. We refused.

Platinum went out of business; we had no recourse with them. We contracted with Budget; they contracted with Platinum. It was Budget's responsibility to make sure they used a reputable firm that abided by the laws and regulations.

I wish I had enough time and energy to write everything we went through. Just writing this has made me angry, again!! SO, pass the word and stay clear of Budget Van Lines or you'll be the next person writing on Yelp to warn others!!

Service cost: $1280

My experience with Budget Vanlines was one of the worst that I have had. They sub-contracted with Sky Vanlines who actually moved my furniture. I expected some damages, but they not only damaged my furniture, but there were missing boxes and they charged me $300.00 more than quoted. I am a woman and Ben at Sky Vanline was extremely rude and condescending when I called them. They even delivered my daughters dresser to another customer and they had it delivered 2 days later. It was a nightmare now there is problems with my claim. PLEASE DO NOT USE BUDGET OR SKY VANLINES.

Service cost: $3400

They showed up 2 days early for pickup blamed me. lost my shipment across the country. Refuse to return my phone calls, refuse to let me talk to a supervisor. Had to report them to the Better Business Bureau. They called me up and harassed me after that. Said they gave me a $200 refund in months past. Said it was a credit on my credit card, credit card company confirmed no such credit. talk to budget Van Line about the credit transaction, they told me that was my problem and the man Nate I was dealing with told me he was advised not to speak to me again requested management, he refused.

Service cost: $1800

The good - My carrier, Sky Van Lines, was very professional and did a great job preparing my goods for moving, and loading them into the truck. (I haven't gotten delivery yet so can't comment on that part.)

The bad - almost nothing went as the Budget person (who was very nice) had told me it would. When I reserved, about 5 days before the start of the 3-day window he said I had to have, he told me I would hear the next day which day the movers would come. I heard nothing. So, two days later, I called and was informed that I would only get 24 hours' notice! This made my schedule-juggling very difficult. If I had known from the outset that I would only get 24 hours' notice, I might not have chosen Budget.

Then I was waiting all day Friday, figuring that if the movers were going to come on Sat. (day 1 of my 3-day pickup window), they would call on Friday to give me the 24 hours' notice. No call. By the end of the day I figured, "OK, then it'll be Sunday or Monday." Then at 7:30 pm I got a call from the drivers asking me if they could come in an hour!! (I said No - there was no way I could be ready then, and that day wasn't even in my 3-day window!) They then said they would come Sat afternoon - so, I got less than 24 hours' notice.

Then when they came, the "shuttle truck" they brought, while still smaller than an 18-wheeler, was much too large for my road. The Budget rep had told me I wouldn't be charged for a shuttle, but I was. Then the movers told me they couldn't take things in contractor bags, everything had to be in boxes - "Weren't you told?" No, I hadn't been. My Budget rep had told me I could select what insurance I wanted on the day of the move - yet, all the carriers offered me was the standard 60 cents a pound. And worst of all, my Budget rep had told me I would be charged by the actual weight of my items (and told me this was a better way to go), but the movers told me that with the smaller truck, I would be charged for the cubic feet, not by weight. I protested, and they said "OK, we'll do it by weight" - but then rather than weighing the truck, they simply used a conversion formula (1 cubic foot - 7 pounds) and "charged me by weight" that way (which of course was not by weight at all.)

To their credit, when I complained, Budget said they would refund me the shuttle charge, and would make sure the truck actually gets weighed. Waiting to see if that will happen. Overall, this was not the worst moving experience, since the movers themselves (Sky Van Lines) really were good. But the problem was definitely with Budget as middleman.

Service cost: $2200

I used Budget Van Lines to move my things from Atlanta, GA to Oakland, California. Budget Van Lines is a moving broker which means that they contract the work and don't have any control over the company that they use. This was quite evident because I called Budget many times about the problems I had with the moving company and they were not able to get in touch with the company nor were they able to help me. Using Budget was a waste of time and unnecessary the next time I will use an actual moving company that doesn't contract to other companies. Budget Van Lines contracted the job to Promovers, Inc and they further contracted the job to another company. From the very beginning I felt like I was being hustled by Promovers, Inc. My items were picked up on 1/20/2017 and delivered on 2/11/2017. During pickup the mover was trying to collect more money from my sister, after several attempts to get more money my sister told him if the price is going to be more, he could stop and we would cancel the service. He called his boss and they agreed with the original price (or so I thought). After they packed my stuff and started the moving process I had to call several times to get a timeline of when my stuff would arrive in Oakland. I was never able to get a timeline but was just told it could take up to 21 days, I later found out that it was 21 business days. It took the entire time for the move. After hearing nothing about a drop off date, Thursday, 2/9/2017 I finally received a call from, Alek, the delivery driver saying he would deliver my items after 11am the next day, Friday 2/10/2017. He also said that I owed $710.00. I told him that I did not owe $710.00 I owed $535.00 because my total price was $1610.00 and it was split into 3 payments. Alek became very rude and said "If you don't have the money you will not get your stuff." He and I went back and forth for a few seconds about the correct price and then I told him let's just agree to disagree and that I will call Budget Van Lines to sort it out. I immediately called BVL relating the problem to them. The Customer Service representative placed me on hold to call Promovers, Inc. but she did not get in touch with anyone so she sent them an email and told me that either she will or the moving company will call to see why the price had increased. No one called me back so I called BVL back on 2/10/17 Friday morning about 7am PST; I wanted to have everything fixed before the driver arrived. I went back and forth with BVL and Promovers trying to find out why the price had increased and no one had told me. After several conversations I was finally told that I took up more cubic feet in the truck and I had more things than I had told them. So the company had increased the price without ever informing me. I stayed home all day Friday waiting on Alek to deliver my furniture. I didn't hear from him and decided to call him at 3pm PST. He told me that he was on his way to Fresno CA and asked what's the latest he can come to drop off my furniture since he and I had been in conflict with each other. I told him he could come to deliver my furniture until about 10-11pm . He told me to call him back around 8-9 pm to see where he was. When I called him back at 8 pm, he told me he was not going to make it and he would deliver to me in the morning between 9-11 am. I told him that was not going to work because I had to work from 7am-7:30pm the next day and that I'd already taken off to be at home all day Friday to wait for him. I also reminded him that he said he had to give me a 24 hour notice before delivery and that telling me at 8 pm that you'd deliver the next morning between 9-11 is not a 24 hour notice. He told that I had better have someone at the house for the delivery or he would put my stuff in storage and I'd have to pay extra money. The next day my sister called to speak with Alek about the delivery time. He was very rude with her and told her that he is not a cable man and that I needed to be there when he gets there and that the only way he would wait for me is if I paid him $1,000. After several attempts to call Promovers, Inc. and getting no answer, my sister was able to get the personal cell number of the operations manager and called and left a message. After calling a second time several hours later and leaving another message the operations manager finally called her back. The operations manager told her that they had contracted the job to another company and that the driver did not work for them so basically they had no control over the driver. The operations manager was finally able to reach an agreement with the driver on a delivery between 6-6:30pm. I had one of my friends meet the delivery driver at my apartment since I didn't get off until 7:30 pm(nursing). The driver called and changed the delivery time to 7-7:30 but arrived at 7:45 and sent me a text saying "step out." I told him my friend was there but he said he would not move anything off the truck until he had his money first. I arrived at my apartment about 10-15 minutes after he did. I was very skeptical about paying for services beforehand but the operation manager told me to just pay him because he will not use him again. Side note: the driver was not only rude but constantly lied to the operations manager. He told him that he arrived at my apartment at 6:30pm but I had a text to prove him wrong. The driver came into my apartment 2 times asking where I wanted my things. I paid him and he started staging things in the lobby. I was waiting in my apartment for him to begin moving my furniture in but realized that it was taking him a long time to come. I decided to go out to see what was going on. The driver had just put everything in the lobby of my apartment and told me that I was going to have to move my things into my apartment myself because from the street to the lobby was 75 feet and that's as far as he had to go although my apartment is on the first floor and very close to the lobby. He said if he went further he'd charge me an additional $140. I asked him why didn't he say something before and why did he come into my apartment 2 times to find out where to put my furniture if he knew he wasn't going to move the furniture in. I also asked him why he hadn't told me that he was only going to put the furniture into the lobby and not move it into my apartment. He didn't have an answer. He was very angry and rude and this was just his way of getting back at me. I had to move the furniture into my apartment myself. Basically I paid for a service that I did not receive. In the end my advice to you is do not use a moving broker like Budget Van Lines, do not use Promovers, Inc., make sure that you have a company come out, look at what you have to move and give you a firm price based on that in a contract, and read all of the details in the contract. This has been a very costly and inconvenient lesson that I've had to learn.

Service cost: $1750

We booked a move for a 1-bedroom apartment from Searcy, AR to Reno, NV including loaders and unloaders. We booked the service and paid our deposit in early November. We chose the 3-day pickup window to be December 17 – 19. On December 15, we received a call, which we assumed would be notification of the delivery date for the trailer. Rather, it was Budget informing us that they couldn’t find someone to pick up our load and that they didn’t think they could get someone there anytime that week. We were shocked that they would do something so unprofessional, especially when we had booked the move well in advance. I would never use or recommend Budget Van Lines!!

Move size: 1 Bedroom Home Service cost: $1725

I moved from VA to NV and decided to used Budget Van Lines. This is my first time to contact a moving company bcoz I have never moved this far. I spoked with agent Ryan and told him all the stuff I needed to move and he said I would only need 4 feet of space. Ryan explained to me that the truck will come to my apartment and I have 3 business days to load my stuff and 3 business days to unload. The truck came and Budget carrier was Estes SureMove. This carrier was so reliable bcoz they came on time and left on time. The agent said that it will take 6-8 business days to arrive in NV. The Budget customer service agent Dolores McBride was the most helpful person bcoz not only she explained the details on how to load my stuff, she even sent me pictures on how to properly measure the space i'm using. Thank you so much Dolores. Another Budget customer service agent Nate Kenny was also helpful in making the shedule so I can unload my stuff from the truck. The truck arrived in 7 business days. All my stuff came without any damage and I was so pleased. I will definitely recommend Budget Van Lines if you're thinking of moving.

Move size: Studio Service cost: $1236

We contracted with Budget Van Lines in January 2018 to move some household goods from Maryland to Oklahoma. Vikki at Budget made it clear that they would subcontract the job, and also explained that the cost would be determined by weight. She told us the movers would weigh their truck and then weigh it again after loading. We sent Vikki a list of the goods, and she gave us an estimate of the weight. She explained the estimate was high, and that we would get a refund if the actual weight turned out to be less than the estimate.
Based on this advice we packed the load, mostly boxes of clothing and household goods, in a lot of boxes, keeping the box weights low, to facilitate easy handling. A local moving company, contracted by Puma, arrived on January 17 to load the goods. The driver assured me they had just weighed the truck. After loading the goods the driver and helpers commented that the boxes were light and load was light, and we would likely get a refund. The driver also assured us they were going to weigh the truck again on their way back to Laurel MD where the load would be transferred to a large truck. They had me sign a sheaf of papers, without explaining any of it. I asked for copies and they said they would be sent to us.
Between the 17th and the 25th I called Puma Van Lines twice to ask about the load weight. Both times I was told the person I needed to speak with was busy, but would call me back soon. To date they have never done so. We told the person receiving the goods in Oklahoma to be sure to check the load upon arrival, and to be sure to get the load weight from the driver. When she asked for it the driver told her he did not have the weight, and he told her the charge was based on cubic footage, not weight. And of course the amount we were charged was the maximum weight estimate from Vikki at Budget, no refund, or even discussion of one.
Quite obviously, this whole thing was a scam. I spoke with Kelsie at Budget, who told me that I must have signed a paper changing the load from weight-based to cubic footage. Since I never was told what I was signing, nor received the paper copies, I cannot confirm this. Kelsie at Budget told me she would check with Puma about the switch in computing the charge, and call me back. She never has done so, and it has been more than 2 weeks now.
There probably is no legal recourse to the well-played scam by Puma and abetted by Budget. All that I can do now is tell our experiences to everyone we know, and to never contract with either company again. Vikki at Budget touted their reputation for honesty and had me look on-line for verification. That may be true, as far as it goes, but they didn’t support us when we told them about how this scam was played out by Puma. “We just contract with them” I was told, and there was nothing they could do about. If you are considering contracting with either company, we urge you to exercise extreme caution. While their behavior may be technically legal, it is most definitely unethical and a scam.

Move size: Partial Move Service cost: $2361

On a whim, I decided to try Budget Van Lines. I input my information based on a promise of an immediate quote. As they say, if the service is free, then I'm the product, so I reasonably expected them to re-sell my information. Here is the catch - after giving them my information, the immediate quote may as well have been zero to infinity. Then, predictably, the first of many calls and text messages starting hitting my phone. Each company wanted detailed information, and each request an on-site visit by an estimator. Ask yourself - are you going to let some random company load up the contents of your house, and just drive off? Obviously not - you are going to have to vet each of these companies - check reviews, reputation, BBB, etc. I could easily spend time on Google finding these small movers, vetting them, and soliciting quotes for 2-3 of them. I don't need a broker selling leads for $3 to every mover in the country. Waste of time for me, and a waste of money for their clients (the movers). Avoid these people, just do your own search.

Move size: 4+ Bedroom Home Service cost: $111

All the things you will read in the reviews here are true:
They are a broker- they do NOT have control over the truck holding your life's possessions.

Everything will go well at first-bc the folks in the Las Vegas office are pretty good- we got great service from Shirleen & help from Dolores.

However- they cannot tell you when the truck will ARRIVE because they have limited contact with the truck. Here in OR, we actually talked to the terminal where they told us, yes, they had our stuff, 10 miles from us, and had drivers but needed the OK from Virginia Virginia told us they needed the OK from NV. Where ever the "delivery rep" was calling us from called us Friday night and said it would be Tues. Which was a bummer bc OUR MOVERS were scheduled for Monday.
And could not reschedule. SO we had to rely on last minute, extra expensive, bad, movers.
Thanks Budget. Never again.

Move size: 3 Bedroom Home Service cost: $2300

The representative I first dealt with was very personable and friendly. After my things were picked up by the movers they hired, I could not get the same person on the phone again, nor would he answer my email requests. I was promised my furniture would be wrapped and padded. That was not the case. Only two pieces were wrapped and I had to pay an extra $75 for that service. All my other wooden pieces were damaged, scratched and gouged badly. Both of my electric fans were broken. I have yet to receive the certified weight slips, either. I highly doubt the weight for which I was charged and no one at the moving company or Budget Van Lines cares. I feel I was mislead and disrespected once my money was all paid. Next time I move, I'll either sell or burn whatever I can't transport myself. That will save me the aggravation and cost of using a mover.

Move size: Partial Move Service cost: $2138

This company bills itself as a moving company, but in reality they do nothing for their money. It was all left to us. We made arrangements with the carrier when our stuff sat for 14 days. We spoke with the driver to find you where it was. Shampal Lang, the customer service rep. Never initiated a single call to us, not one. Every effort was by us. So do not be fooled into thinking these people are anything other than a scam. If you get a call fro Shampal at 702-472-8931 hang up an call a real moving company, anyone is better, ANYONE.

Move size: 1 Bedroom Home Service cost: $4000