Budget Van Lines

Budget vanlines subcontracts services to others.  My stuff was moved by Moving Central / Olympian moving . These companies are run by bunch of morons. I can not blame the actual people who does the move. They are just labor picked from whereever available. These companies do not hire professional people.  The movers who came to my home does not know the difference between furninture and trash. They do not know how to move furniture or household goods. They do not understand english. They damaged my carpet, doors and walls. They don't know how to assemble furniture back.  Please do not  use this guys if you love your home and stuff in your home. Please do not  use this guys if you love your home and stuff in your home.

Service cost: $5000

We paid for a guaranteed delivery for December 30th or 31st and it was delivered on January 2nd. Also, we received no communication from the company or the contracted company, until Saturday, letting us know that it would be late. Because of the delay we were forced to rent a motel room for 3 nights. When the delivery was made there were no helpers to unload or set up. The driver was very kind and apologetic but we had to make arrangements for people to come and help unload and set up on a Sunday afternoon. I have called and emailed the company numerous times. Every time I have spoken to someone they have assured me that someone would get back to me and they have not. I also completed a review online submitting my complaint. I did receive an email in response to that review. I emailed back the job number and have not received any response since then. I have filed a complain with the BBB but still have not received a response. I would definitely not recommend this company.

Service cost: $4348

If you are planning on moving with Budget Van Lines you have to understand you will get the most for your money, but with no frills. The company found me the lowest rate for my move by far, and the movers did the job just fine, but they weren't part of a big trucking company nor did they wear uniforms. I basically saved 1500 dollars because I went with Budget rather than going with one of the bigger guys. Professionalism was on par with everyone else, thanks for the service.

Service cost: $2300

I looked over the reviews for a number of companies, and chalked up plenty of the poor reviews associated with this firm to inexperience. I have relocated five times in the past 10 years, so believe the veracity of my opinion in contrast to some others. Firstly, I'm a artist, so I know paper tare weight is substantial. Secondly, I LOVE books - another weight issue. Thirdly, I have some very nice heavy antique wood furniture. So why did my final cost come so close to the estimate proposed by Kellis at Budget? HONESTY! I did go over my box count (packing heavy items in small boxes instead of medium boxes), but came in only 700 pounds over the estimate - which I thought was pretty good! The weight tickets were presented to me before the truck was ever loaded in Missouri, and again when the truck arrived in Texas. I packed all of my belongings BEFORE the movers arrived. For those of you that believe movers will pack without charging a fee I suggest you shift your brains to THINK before expressing any displeasure about the charge. The movers (Oasis Moving from Dallas) were very kind and professional. No slouchers on this team! They packed up the truck efficiently while taking great care with my furniture. Upon delivery (in this case to a storage firm) during a rain storm, again great care was taken that none of my belongings got wet in the process. In fact, because they tracked some moisture into the storage area, the movers were conscientious enough to place cardboard boxes on top of the plastic bins I also moved. I tipped them, but wish I could have given them a better tip.  The only "ding" is to the office staff at Oasis that neglected to phone me the morning of the delivery with the final payment amount - I had to have the movers call them for me. I could rave on, but suffice to say, I am an exceptionally pleased customer. I would use Budget Van Lines to broker my next move in a jiffy.

Service cost: $2466

Budget Van Lines was an asset with my moving experience. Through all the frustration I had at various points, I always had a direct line with John at Budget to help me out when I needed it. He fielded my phone calls multiple times a day, was always understanding, and helped to the greatest of his ability. Moving is stressful, and unfortunate things tend to happen, especially with a cross-country move. But John was our biggest advocate when it came between myself and the moving company, and if I had to go through a few headaches, I'm glad John was there to help.

Service cost: $1800

I had made arrangements with Budget to pick up my daughters furniture and had given them the standard 3 day window.   The move was from FT Leonard Wood, Missouri to Pennsylvania.   After I paid the deposit and signed the contract I never heard from them again.   I started calling a week before the 3 day window and nobody would call me back.   Finally at the end of the first day of my 3 day window I spoke to someone that told me they didn't have anybody to do her move.   So they had to cancel her move.  This left her in a bind because she had to leave on a certain date to be back on the east coast to start a new job and she had also given her notice to her apartment.   She had a broken foot and could not drive or load a truck on her own.   I will never recommend this company and advise you if you are thinking about it,  DON'T use them.   You are better off paying a little more and using someone reputable.  .

Service cost: $1699

DO NOT USE THIS COMPANY IT WILL MAKE YOUR MOVE A NIGHTMAREMy move contracted to On Time Moving, by Budget Van Lines. On Time Moving is on record as being out of business, and is not a BBB accredited business. So many things went wrong I'm just going to leave bullet points of the BS I had to deal with.1.The sales specialist was deceptive made & convinced me my delivery would happen in 2-3 days that it is atypical for the delivery to go as far as 7 business days. My things were delivered almost two weeks following my pick up, beyond the 7 business day window. 2. When I complained about it, the customer service reps exchanged words with me, yelled at me, and then proceeded to hang up on me. Budget Van Lines has absolutely no etiquette in customer service. You will be wasting your time calling, because your issue will still be unresolved when you get off the phone with themMoving Experience with Budget Contracted Movers3. I was told one amount that I owed, and when the driver arrived he told me I owed $25 more, and if I didn't give him the $25 he would leave with my things and not come back. All I had was the money order of the full balance, so because he threatened to leave I had to go to the ATM and get the $25. 4. When I got back with the money I asked, "Can we start the move now?" He responded by yelling at me saying he was leaving with my things and not coming back, and at this point he had my money and was intending to leave with my things and my money. 5. When I called the movers boss, the mover said verbatim, "You crossed the line by calling my boss. Don't you know I have your whole life on this truck? I can break all of your [EDIT]!" 6. At the end of the move I noticed the top of my dining table top was missing. Turns out it was left behind in Chicago!! When I asked when I would receive it they said another 5-10 business days!!7. When the move was done he requested I signed the inventory list confirming I had received all of my belongings, to which I refused because I knew I had not received everything. He then refused to give me a copy of my own inventory sheet. 8. As I unpacked I noticed my tv stand was broken, my dryer is dented, my wood furniture is scratched significantly. For all of the issues I had with the move Budget Van Lines/ On Time Moving offered me no compensation, and still have not delivered by table top, almost a month after they picked up my delivery.**Budget Van Lines Contracts your move to people that will deliver late, damage and lose your belongings. Budget will stand by and say they aren't liable for anything, and they aren't because they include that in the contract. My move cost me $2000 . For that cost you are better off finding someone reputable that will not contract your move to hoodlums, or disrespect you when you ask for customer service.DO NOT USE THIS COMPANY IT WILL MAKE YOUR LIFE A NIGHTMARE.

Service cost: $2100

I had never moved more than 50 miles so I was nervous about a big cross country move going approx 3000 miles. I  decided to do my research and found Budget Van Lines on the web.  I gave them a call and spoke with Debby who was very knowledgable about the moving industry and answered all my questions.  I was most impressed with Budget Van Lines because, unlike other moving companies I spoke with, Budget Van Lines WEIGHS THEIR TRUCKS.  Debby explained this was the safest and smartest way to move because the move was in MY control.  If my items weighed less, I would pay less.  If they weighed more, I'd pay more.  Made sense to me.  I liked knowing Budget Van Lines would weigh the truck before and after my move and there would be no "funny business" or re-negotiation of the price.  I also liked the 4 payment plan that Budget Van Lines offers because it helped me stretch out the cost of my move instead of paying a big fee upfront (other movers wanted a LOT of money upfront, huge red flag.)  I reserved my move with Budget Van Lines and I have to say, everything went very well from beginning to end.  I was contacted by my carrier about 4 days before my moving date.  The mover arrived exactly on-time and had all the correct packing materials for items like my flat screen TV, glass tables, mirrors and lamps.  The driver, Gary, gave me his name and mobile number so I would always know where he was.  The movers wrapped my Italian leather sofa completely in thick moving blankets and took extra care when moving it to the truck.  I told them the sofa was my "prized possession" and they took extra time and care to make sure it was safely wrapped and moved onto the truck.  I was told by Budget Van Lines that I would receive my items in 5 to 20 days, which didn't sound great but was the guideline they had to quote for a move going 3000 miles.  Debby told me I'd probably get my items sooner and I figured that was her best guess, but I have to say, my furniture arrived in 10 DAYS and I was absolutely thrilled.
My furniture arrived intact and there was NO damage at all. Even my boxes looked brand new still!  My TV, lamps, mirrors and all glass items were 100% fine, nothing was damaged or broken.  I was very pleased with my experience with Budget Van Lines and I would use them again.  HIGHLY RECOMMEND!

Service cost: $5475

This review is for John Matthews only as a representative of Budget.  John got involved the moment this move turned sour.  Budget contracted my move with LD Moving and Storage.  LD was the worse company I could have gotten for this move.  They are unprofessional with respect to their representation of packing and delivery.  The costs for the move were higher than anticipated and I was called to take a discount as opposed to re-weighing the items. John provided exemplary service in helping me managing the myriad of issues and disappointment.  He spent time daily assessing the situation and trying to identifying ways to make it better.  He reached out to LD on a number of times to seek information and timeframes for the delivery.  His abiltiy to seek insight, to provide service in areas that were outside of his controll speak volumes.  He even shouldered my frustation and emotion over the worse peaks in the service delivery. I'm not certain if I would choose Budget as they have to make a better selection of their vendors.  The social media sites on LD are horrible - something I should have checked well in advance of agreeing to the move and this third party provider.  But knowing that there is an advocate behind the scenes with Budget does suggest - it might be best to go where you know you can get great customer service in the event something doesn't go right. I think it's fair to recognize a truly great employee as sometimes they go unnoticed or not recognized when problems arist.  John delivered great service and went to bat for me in providing some relief for the hassles I had to bear.  He listened and alwasy asked - is there something I can do to make it better - what other options can I look into for you.  That speaks volumes. Thank you John!

Service cost: $3040

First of all, Budget Van Lines is a broker.  The come on is that they can move you for an amount less than other moving companies.  They originally quoted me $1200 to move a one bedroom apartment from San Diego to the Phoenix, Az area.   I contacted name brands who came out to see what the move entailed and was quoted between $1750 to $1900 for their services.  They prepared detailed lists of what was going to be included in the move. I called Budget and updated the list of items and they revised their estimate to $1650.  I decided to use Budget to save the $100 to $250..BIG MISTAKE! The mover showed up early - one day early.  Luckily I had everything packed but my large 51" flat screen as I was having a friend come over that night to help me disassemble it from the base and package it up.  The mover offered to help me if I agreed to let him move my stuff a day early.  I accepted and he broke the base and mount.  He actually did a very good job of packing the large items such as my couches, tables, and large furniture. The other companies I received quotes from told me to pack as much as I could into the drawers in my dressers.  Budget told me to take it all out and pack it in boxes.  BIG MISTAKE!  I ended up having to pay for volume instead of weight and that made the cost skyrocket. The final cost of the move ended up at just above $2500 between brokerage fees and moving fees - $600 above the highest bid I received from NAME movers.  On top of it, it took me over a month to get reimbursed for the part on my TV the mover broke.  I had to fix it myself and finding a getting the part (all me) took a fair amount of time. When I tried to reach my salesperson at Budget several times by phone and email I found her unresponsive. STAY AWAY FROM A BAD MOVE!!  .

Service cost: $2500

Although I had some difficult times with my move with Budget Van Lines, I want to point out that the customer service was exceptional. There are bound to be problems with any move, especially one that includes delivery to a state almost 1,000 miles away (as in my case -- CT to GA). However, it was the constant communication and attention I received from the Budget Van Lines rep assigned to my move (Gwen) that made all the difference for me.
 
The fact that Budget Van Lines was willing to not only listen to my complaints but also follow up on them and even hold the moving company accountable (while following up with them as well) made this experience a lot better for me given the obstacles and complications I encountered.
 
Moving, like life, is messy and sometimes unforeseen things happen. When that occurred in my situation, Budget Van Lines listened to my complaints and took action to make sure I was as satisfied with the results as possible. They delivered on their customer service promises and I would recommend using them for your move.
 
Most moving experiences probably go off without a hitch, but it's good to know that if things do go wrong, you won't just be treated like a number by this company and they will work hard to make sure you are satisfied as a customer.  .

Service cost: $2655

My experience with this company was awful.  I contacted this company to know their rates which was followed by several clalls until confirmation of the inventory list. At the time of e-signature to confirm the inventory list (on Friday, 20Sep2013), I was still packing (selling out my furniture) to relocate to CA from NJ. I gave Damon A. (my agent) the max list of items I could include (estimated to 3100 lbs). I had informed Damon that the list is not final and will be downsizing the list and was willing to sign only if I still had a chance to make some changes. He asked me not to worry and promised that the Quality Assurance team personnel will contact me on Monday to finalize the list. I went ahead e-signed, and sold all of my furniture except mattress. After e-sign, I received billing transaction email but no follow-up calls until the final day of my move (final day of the three days proposed).   After the bill on my credit card, I had to call and confirm the 3 day window for pick-up. In between the bill and pick-up I did speak with customer representative (CR), Greg O., of BV regarding the inventory list. The CR asked me not to worry and confirmed that the moving company would give me a different estimate based on the household items (different from BV) on the day of the move, and that if the weight of my household items to be moved is less than the estimate provided by the moving company then they would give me up to 15% discount on the charges of the estimated weight.   On the final day of my move, CR called to inform that the promised moving would not be able to pick my stuff on that day but the next day. I had to explain about an early flight to CA the next day to convince them. After several conversations they confirmed that a truck from Preferred Relocation (the moving company) would be arriving to pick my stuff. It was a stressful moment (pain in the butt). Although I was promised a different estimate by the moving company, “Preferred Relocation” guy (Eddie) refused to give me a different weight estimate. I could not argue as it was the last minute for me to move out of the apartment and a flight early next day.  The actual weight came out to be 2100 pounds, a difference of thousand pounds between the actual and estimated weights (by professional movers).  I was charged 72 cents for a pound. You can estimate my loss.  .

Service cost: $2800

My daughter needed to get out of her apartment in Denver but did not have a new apartment in Atlanta for 6 weeks.  Budget helped us navigate this situation, storing her things for the period in between and then delivering them to Atlanta once she had a place there.  We were very impressed with the sales and customer service staff who were responsive to all our emails and phone calls.  They also pro-actively followed up with us at each step of the move.  At the end of the move out, storage, and move it, the only thing broken or damaged was one glass. We would definitley use this company again.

Service cost: $2000

Do not use these movers!  They subcontract with any local cheap mover of their choice.  Most of my items that they packed were damaged, some beyond repair.  The biggest problem was all the "missing" items as they call it.  Some boxes were missing but the ones that did make it had been opened and anything they wanted taken out of them to the tune of over $1,700.  Nothing I can do about it!  It's your word against their's.  MOVERS BEWARE!  READ THE FINE PRINT AND GO ANYWHERE ELSE FOR A MOVING COMPANY!!  All they reimburse you for your damaged itmes is .60 per pound.  Go see what your big screen TV is worth then!   Julie Boget Pissed from PA.

Service cost: $2596

MOVER BEWARE!!
EXTREMELY dissatisfied. DON'T use Budget!!

We regret having used Budget Van Lines, will never use them again, will not refer them and have made sure those we know (particularly those moving) are aware of our horrific experience with Budget. We knew Budget was a booking company. We based our decision to contract with them based on the information provided us. Had we received the services promised and our move had been handled as contracted (in compliance with laws and regulations), we would have felt we paid an acceptable amount. However, that wasn't the case!

Our bad experience started from the second Budget's Representative answered our initial telephone call, everything he told us was lies. This is not just 'our' side of the events. Budget records every call, after listening to our conversations, this Representative was given time off without pay, confirming Budget knew we were lied to from the start. There were many issues between our first phone call until delivery, all compounded by the 9 months following. Some of the biggest issues/lies: 1) A compartmentalized moving semi would pick up our belongings and Harley Davidson, meaning our possessions would be separated from the next customer's belongings. We, also, paid for an additional compartment for the Harley. 2) The moving Company would arrive on a specific day with an am or pm arrival time, calling an hour before arriving. 3) We would be provided weight slips before and after our possessions were loaded, to compare the estimated weight we paid for and the actual weight of our possessions, resulting in a credit or debit.

Budget contracted Platinum Van Lines for our move; we had no say in who they chose. The driver arrived 10 hours late, with a single compartment Enterprise Leasing truck with no ramp; and never called in advance. We initiated all the calls with Budget, Platinum and the driver for those 10 hours, being told lie after lie about where they were, why they were late, when they would arrive. Because it was a single compartment truck, our Harley had to be protected by our mattresses, which were tied around it (staining and ripping the mattresses). Though Budget was well aware of the Harley being shipped and the need for a ramp to drive it onto the expected semi, there was only a back lift on the truck. The difficulty of loading it rest on my boyfriend, with the 2 movers hanging onto him and the Harley, so neither fell off!!

No weight slips were provided at the time of pickup or delivery. Yet, the driver still insisted we owed $400 at the time of delivery, even though he had no weight slips to prove we were over the weight we paid for in advance. There was no other reason to charge us. However, you pay or you don't get your possessions. At the time of pick up, we signed numerous documents, including insurance forms. Yet, when we attempted to apply for reimbursement on the our damaged items and a lost container, we were informed by 2 separate insurance carriers that they had dropped Platinum. Platinum Van Lines had no insurance while transporting our belongings! Not providing weight slips and not carrying insurance is a violation of the DOT/FMCSA, both were notified in writing of the violations, along with the AMSA.

Just 24 hours after pick up, Budget called us and acknowledged all the lies told us initially. After delivery, Budget spent 9 months stringing us along and putting us through our paces, completing forms, answering emails and forwarding numerous pictures, acting like they were going to help. We believed they were going to step up and do the right thing. Then, 9 months later, it was "so sad," "too bad!" We did everything we could before and after the delivery to assure a smooth move and follow up for compensation. We acted in good faith for 9 months, doing everything asked of us.

In the end, Budget offered us $150, their booking fee, which was supposed to justify our mistreatment and cover the cost for the damage to our furniture (which we didn't claim) and $600+ of missing items. But there was a 'catch.' In order to receive the $150, we first had to sign legal documents, agreeing to never discuss this transaction or speak negatively of Budget in any public forum. We refused.

Platinum went out of business; we had no recourse with them. We contracted with Budget; they contracted with Platinum. It was Budget's responsibility to make sure they used a reputable firm that abided by the laws and regulations.

I wish I had enough time and energy to write everything we went through. Just writing this has made me angry, again!! SO, pass the word and stay clear of Budget Van Lines or you'll be the next person writing on Yelp to warn others!!

Service cost: $1280

My experience with Budget Vanlines was one of the worst that I have had. They sub-contracted with Sky Vanlines who actually moved my furniture. I expected some damages, but they not only damaged my furniture, but there were missing boxes and they charged me $300.00 more than quoted. I am a woman and Ben at Sky Vanline was extremely rude and condescending when I called them. They even delivered my daughters dresser to another customer and they had it delivered 2 days later. It was a nightmare now there is problems with my claim. PLEASE DO NOT USE BUDGET OR SKY VANLINES.

Service cost: $3400

They showed up 2 days early for pickup blamed me. lost my shipment across the country. Refuse to return my phone calls, refuse to let me talk to a supervisor. Had to report them to the Better Business Bureau. They called me up and harassed me after that. Said they gave me a $200 refund in months past. Said it was a credit on my credit card, credit card company confirmed no such credit. talk to budget Van Line about the credit transaction, they told me that was my problem and the man Nate I was dealing with told me he was advised not to speak to me again requested management, he refused.

Service cost: $1800

The good - My carrier, Sky Van Lines, was very professional and did a great job preparing my goods for moving, and loading them into the truck. (I haven't gotten delivery yet so can't comment on that part.)

The bad - almost nothing went as the Budget person (who was very nice) had told me it would. When I reserved, about 5 days before the start of the 3-day window he said I had to have, he told me I would hear the next day which day the movers would come. I heard nothing. So, two days later, I called and was informed that I would only get 24 hours' notice! This made my schedule-juggling very difficult. If I had known from the outset that I would only get 24 hours' notice, I might not have chosen Budget.

Then I was waiting all day Friday, figuring that if the movers were going to come on Sat. (day 1 of my 3-day pickup window), they would call on Friday to give me the 24 hours' notice. No call. By the end of the day I figured, "OK, then it'll be Sunday or Monday." Then at 7:30 pm I got a call from the drivers asking me if they could come in an hour!! (I said No - there was no way I could be ready then, and that day wasn't even in my 3-day window!) They then said they would come Sat afternoon - so, I got less than 24 hours' notice.

Then when they came, the "shuttle truck" they brought, while still smaller than an 18-wheeler, was much too large for my road. The Budget rep had told me I wouldn't be charged for a shuttle, but I was. Then the movers told me they couldn't take things in contractor bags, everything had to be in boxes - "Weren't you told?" No, I hadn't been. My Budget rep had told me I could select what insurance I wanted on the day of the move - yet, all the carriers offered me was the standard 60 cents a pound. And worst of all, my Budget rep had told me I would be charged by the actual weight of my items (and told me this was a better way to go), but the movers told me that with the smaller truck, I would be charged for the cubic feet, not by weight. I protested, and they said "OK, we'll do it by weight" - but then rather than weighing the truck, they simply used a conversion formula (1 cubic foot - 7 pounds) and "charged me by weight" that way (which of course was not by weight at all.)

To their credit, when I complained, Budget said they would refund me the shuttle charge, and would make sure the truck actually gets weighed. Waiting to see if that will happen. Overall, this was not the worst moving experience, since the movers themselves (Sky Van Lines) really were good. But the problem was definitely with Budget as middleman.

Service cost: $2200

I used Budget Van Lines to move my things from Atlanta, GA to Oakland, California. Budget Van Lines is a moving broker which means that they contract the work and don't have any control over the company that they use. This was quite evident because I called Budget many times about the problems I had with the moving company and they were not able to get in touch with the company nor were they able to help me. Using Budget was a waste of time and unnecessary the next time I will use an actual moving company that doesn't contract to other companies. Budget Van Lines contracted the job to Promovers, Inc and they further contracted the job to another company. From the very beginning I felt like I was being hustled by Promovers, Inc. My items were picked up on 1/20/2017 and delivered on 2/11/2017. During pickup the mover was trying to collect more money from my sister, after several attempts to get more money my sister told him if the price is going to be more, he could stop and we would cancel the service. He called his boss and they agreed with the original price (or so I thought). After they packed my stuff and started the moving process I had to call several times to get a timeline of when my stuff would arrive in Oakland. I was never able to get a timeline but was just told it could take up to 21 days, I later found out that it was 21 business days. It took the entire time for the move. After hearing nothing about a drop off date, Thursday, 2/9/2017 I finally received a call from, Alek, the delivery driver saying he would deliver my items after 11am the next day, Friday 2/10/2017. He also said that I owed $710.00. I told him that I did not owe $710.00 I owed $535.00 because my total price was $1610.00 and it was split into 3 payments. Alek became very rude and said "If you don't have the money you will not get your stuff." He and I went back and forth for a few seconds about the correct price and then I told him let's just agree to disagree and that I will call Budget Van Lines to sort it out. I immediately called BVL relating the problem to them. The Customer Service representative placed me on hold to call Promovers, Inc. but she did not get in touch with anyone so she sent them an email and told me that either she will or the moving company will call to see why the price had increased. No one called me back so I called BVL back on 2/10/17 Friday morning about 7am PST; I wanted to have everything fixed before the driver arrived. I went back and forth with BVL and Promovers trying to find out why the price had increased and no one had told me. After several conversations I was finally told that I took up more cubic feet in the truck and I had more things than I had told them. So the company had increased the price without ever informing me. I stayed home all day Friday waiting on Alek to deliver my furniture. I didn't hear from him and decided to call him at 3pm PST. He told me that he was on his way to Fresno CA and asked what's the latest he can come to drop off my furniture since he and I had been in conflict with each other. I told him he could come to deliver my furniture until about 10-11pm . He told me to call him back around 8-9 pm to see where he was. When I called him back at 8 pm, he told me he was not going to make it and he would deliver to me in the morning between 9-11 am. I told him that was not going to work because I had to work from 7am-7:30pm the next day and that I'd already taken off to be at home all day Friday to wait for him. I also reminded him that he said he had to give me a 24 hour notice before delivery and that telling me at 8 pm that you'd deliver the next morning between 9-11 is not a 24 hour notice. He told that I had better have someone at the house for the delivery or he would put my stuff in storage and I'd have to pay extra money. The next day my sister called to speak with Alek about the delivery time. He was very rude with her and told her that he is not a cable man and that I needed to be there when he gets there and that the only way he would wait for me is if I paid him $1,000. After several attempts to call Promovers, Inc. and getting no answer, my sister was able to get the personal cell number of the operations manager and called and left a message. After calling a second time several hours later and leaving another message the operations manager finally called her back. The operations manager told her that they had contracted the job to another company and that the driver did not work for them so basically they had no control over the driver. The operations manager was finally able to reach an agreement with the driver on a delivery between 6-6:30pm. I had one of my friends meet the delivery driver at my apartment since I didn't get off until 7:30 pm(nursing). The driver called and changed the delivery time to 7-7:30 but arrived at 7:45 and sent me a text saying "step out." I told him my friend was there but he said he would not move anything off the truck until he had his money first. I arrived at my apartment about 10-15 minutes after he did. I was very skeptical about paying for services beforehand but the operation manager told me to just pay him because he will not use him again. Side note: the driver was not only rude but constantly lied to the operations manager. He told him that he arrived at my apartment at 6:30pm but I had a text to prove him wrong. The driver came into my apartment 2 times asking where I wanted my things. I paid him and he started staging things in the lobby. I was waiting in my apartment for him to begin moving my furniture in but realized that it was taking him a long time to come. I decided to go out to see what was going on. The driver had just put everything in the lobby of my apartment and told me that I was going to have to move my things into my apartment myself because from the street to the lobby was 75 feet and that's as far as he had to go although my apartment is on the first floor and very close to the lobby. He said if he went further he'd charge me an additional $140. I asked him why didn't he say something before and why did he come into my apartment 2 times to find out where to put my furniture if he knew he wasn't going to move the furniture in. I also asked him why he hadn't told me that he was only going to put the furniture into the lobby and not move it into my apartment. He didn't have an answer. He was very angry and rude and this was just his way of getting back at me. I had to move the furniture into my apartment myself. Basically I paid for a service that I did not receive. In the end my advice to you is do not use a moving broker like Budget Van Lines, do not use Promovers, Inc., make sure that you have a company come out, look at what you have to move and give you a firm price based on that in a contract, and read all of the details in the contract. This has been a very costly and inconvenient lesson that I've had to learn.

Service cost: $1750

We booked a move for a 1-bedroom apartment from Searcy, AR to Reno, NV including loaders and unloaders. We booked the service and paid our deposit in early November. We chose the 3-day pickup window to be December 17 – 19. On December 15, we received a call, which we assumed would be notification of the delivery date for the trailer. Rather, it was Budget informing us that they couldn’t find someone to pick up our load and that they didn’t think they could get someone there anytime that week. We were shocked that they would do something so unprofessional, especially when we had booked the move well in advance. I would never use or recommend Budget Van Lines!!

Move size: 1 Bedroom Home Service cost: $1725