Budget Van Lines

They gave me a quote by weight and when a company came it looked like a fly by night company, the boss tells me that they were not going to fit everything on the truck and that he would ship it right away, well that was almost three weeks ago!  And that he was charging me by the cubic foot. Well, the price went up 2000.00$. Not only that all the broken things are to be covered by budget and for two weeks I have been calling for the forms to be e-mail to me and still nothing! There is a lot of moving company out there don't use them!

Service cost: $5700

To: Whom It May ConcernBudget VanLines My name is Victoria Smith and I am writing a review concerning my packing and move from Illinois to Missouri on February 12-16, 2014.During a conversation with a man who was asked to come and pack my house in Illinois, I became very concerned about my items as he proceeded to inform me that they would pack them in the truck, be driven to a warehouse, unloaded, remain there for a few days until a larger truck would reload them and then be driven to the final destination in Missouri.I was unaware of this procedure and didn't want my furniture to be handled in this fashion.So I called your head office( thinking that I would have to cancel and find another company) and spoke with Mr Mark Baker who assured me that he would look into it and get right back with me,,,and he did.He was so helpful and reassuring over the phone and it really did settle a lot of stress I was experiencing.Also, he has been consistant in his contact with me throughout the move, making sure that things were going well, and offering help if I had any more questions or issues.Mr Baker has done a great job in assisting me, and truly was the sole reason I did not seek to cancel my contract.He delivered as he said he would and I wanted your company to know. Sincerely,Mrs Victoria Smith .

Service cost: $1395

I googled economical move and found Budget Van Lines. From my first phone call I was impressed and the complete experience was economical and professional. I was already in Texas when I requested the move in Battle Creek. From the initial inventory conversation with Terry to the final delivery I was very pleased. It was -12 the day the movers arrived , but through the frozen outdoor furniture to bitter cold the movers were very competent and wrapped the furniture better than a larger mover I had previously used. We had some fragile pieces and all arrived in perfect condition. As my husband and I drove to Austin we were not concerned about all of our possessions because of the professionalism of the crew especially the driver. The off loading crew couldn't have been better.  They were patient and worked very hard . I was also very impressed by politeness.  Finally, the cost.. I have moved from state to state before and I knew what to expect pricewise  so I I was pleased that the quote was lower and the payment schedule was explained clearly and completely.   There were no changes or unexpected expenses which I appreciated.. All in all I would recommend Budget Mover .. They were 5 stars!!

Service cost: $5127

We moved some boxes and a couch from Michigan to California.  We had a few issues with understanding the quote when our stuff was picked up and had some issues with our carpet getting dirty from the movers.  Budget customer service was quick to respond and offered to have our carpets cleaned.  Very impressed with the quality of customer service from the back office at Budget. We had some confusion at delivery in regards to a long haul fee.  I reluctantly made the payment, but let customer service know I was not pleased.  They again, rectified the situation and I was very impressed with the manner in which the handled it. Thanks so much for taking care of this.  .

Service cost: $2000

I recently started working with Budget Van Lines a week and half ago. I was organizing a reliable but afforable move for my better half. His one bedroom furniture and personal items needed to come from Ohio to Florida where we have our first home together. I had a great and informational talk with Oscare who set us up with our quote and approximate date of arrival. However, working with the carrier Budget found us has been anything but wonderful. On the up side, John Matthews has gone above and beyond the call of duty making sure both of us are informed on what is going on and trying to resolve all the issues. It really is a shame that a carrier can almost tarnish the great business Budget Van Lines is trying to maintain. We are still waiting on our items and John has made it clear to stay incontact with him even after the move to make sure we are fully satisfied. Thank you so much John for being a great professional and trustworthy man. And thank you Budget for trying to makeup for the carriers mistakes.

Service cost: $2333

Recently used Budget Van Lines for a move from Ohio to Florida. I would recommend anyone interested in using this company to be very weary and get EVERY detail in writing. My problems have not come from Budget as much as it has been from the carrier they hired (Precision Moving, Bronx, NY). I caught them trying to scam me on weight, price, etc and had to work very hard to get to higher management within Budget to fix the issue. Finally, I reached John Matthews and he has been a very professional & transparent person to work with in their customer service department. If I recommend Budget Van Lines to anyone, it will be solely based off of John and his efforts to get me a refund and negotiate with Precision Moving. His work has been great and I'm thankful for it. It's sad that a bad carrier can ruin the reputation of a company like Budget Van Lines.

Service cost: $2000

Hi. I highly recommend Budget Vane Lines for Moving. I also recommend John Matthews of Budget for your customer service helper. Now let me tell you I had to move my retired mom from Sacramento, California to Salisbury, North Carolina. Moving my mom was difficult because she didn't want to get rid of anything. I did a online search and found Budget Van Lines and others. I talked with Shantel Dodson of Budget. She was upfront about priceing. Once I had a deal I was given John Matthews for the rest of my moving experience. If I had any questions I would call John Matthews and he would answer them. On move day April 29, 2014. VIP moving and storage showed up to load my moms apartment. The driver Eric and his assistant Will were Incredible. They made a stressful day easier. Eric of VIP does a great job of explaining how the pricing of the move works. If you don't know the move is paid for in 3 parts. Part 1 down payment to Budget. Part 2 to Driver that loads your stuff. Part 3 when the truck shows up for delivery/unloading. Eric and Will were fast and excellent. My mom went over her limit of items. She was supposed to have 54 items. She had 99. We had to pay more but Eric explained everything great. The added money could be paid when the truck would deliver her stuff. Inbetween I talked with John Matthews about the progress of the truck. When truck arrived I was again very pleased with Driver and assistant. I don't remember their names. Sorry guys. You deserve to be mentioned. VIP moving had 2 great Drivers and assistants. Great job Budjet Van Lines. After move was done John Matthews called to check on everything. I would recommend Budget Van Lines and the contracted VIP moving and storage for your move. Moving a PARENT can be HARD. Budgets John Matthews will be a great help to you also. It is nice to know that you can pick up the phone and get the answers you need. Thanks John M.

Service cost: $3977

This company is out to scam you and steal your money. The agent gave me a quote based on my inventory. I told him that I would have to add items as I was not home. He told me not to worry and that he will over estimate everything for me. Needless to say when the movers came they told me that I was under quoted. Instead of paying $4500 I would have to pay $6000. Budget van lines had told me that I had a refundable $1400 if any of the services were not satisfactory. When I told them that I could not pay their mover $6000 they told me that they would have to keep the $1400 deposit. The customer agent named James would not allow me to talk to the agent who took my order nor the manager. He just kept telling me that they are keeping the money and that is it. Avoid this company at all costs.

Service cost: $6000