Boost Express Van Lines

I contracted with EZ Moving to ship donated medical equipment to the Navajo Nation in New Mexico. I called several movers and all wanted $5000 to ship hospital beds and medical supplies. EZ Moving agreed to do it for $2300. However, they subcontracted to Boost who came 12 hours late, told me that I had to pay an extra $300 for a smaller truck since and 18 wheeler could not get down our driveway--it could--they never asked. I told them that I wasn't paying for a shuttle fee of $300 for the smaller truck and they immediately waived the fee. Now I know why--they were going to get me later. Now Boost is holding our shipment hostage after doubling the original estimate to $5600. So EZ Moving made $700 and suckered me into a contract then subbed out the job to Boost who doubled the price. I would not use either EZ Moving or Boost. Can't even get the guy I made the contract with at EZ Mover to answer the phone. Boost was supposed to show up with a weight slip so I would know the empty weight of the truck--they didn't. Now they are telling me that I should trust that the empty truck weight slip they sent was for the same truck they sent to the house--no way to know. They most probably weighed the truck with no gas in the tanks and then filled up the tanks with gas and our stuff to weigh in. There is just no way to know the truth and the fact that none of the people spoke English (they are all Ukrainian) in front of us when calling the "boss" was rude and unprofessional. What happened that Boost had great reviews in 2016 and bad reviews in 2017? When did the new management get in there. Either way, never use this company.

Move size: Partial Move Service cost: $5600

I recently used Boost Express Van Lines to move a 2 bedroom apt for my wife and I from Syracuse to Parlin. They were absolutely amazing. Valentin, Alex and Sergey showed up exactly on time and were awesome to work with. They were efficient, polite, professional, caring and all around good guys. I cannot say enough good things about the job they did. Stacy from costumer service was very informative about dates and hours of the move. Working with this company made our move so much less hectic and stressful. They were just a pleasure to work with and I would recommend them to anyone. Good job, and well done Boost Express.

Move size: 2 Bedroom Home Service cost: $900

I had a great experience with Boost Express Van Lines. Looking at all of my stuff I could not think that it would be so easy to move. I am that kind of guy that can carry a lot of stuff on my own and thought if being helpful, but when the guys from boost came they said to get my self a coffee and enjoy the process. They did everything in about 4 hours (I had 2 bedroom apartment). Packed, loaded into the truck. Nothing was broken, nothing was lost. Katy from costumer office led me through the whole move. Thank you for an easy move and defiantly ill use the Boost express van lines on my next move. Already advised them to one of my friends.

Move size: 2 Bedroom Home Service cost: $2900

Worst company I have ever dealt with. We were quoted 2k for our move and ended up paying 5k when there is no way we were that much over our quote. They also would not offer any payment plan when most people do not plan for over twice their quoted price, not to mention how much money we wasted on stuff we already had but had to to purchase and eating out due to the delay. They expected you to pay the entire balance in cash or money order upon delivery and we were told the entire time we would be getting a discount for our hassle not paying over double. We moved a four bedroom home but only one bed and two dressers, sold most of our things to save money but in the end this did not help thanks to this company. They were also 11 days late in delivering our stuff. We sat in an empty house unable to contact them with the worst communication ever. You will save money using a uhaul twice yourself than letting this company move your items.

Move size: 4 Bedroom Home Service cost: $4900

I wish I could point out every single detail about how horrible this company is
1) showed up late 3pm to pack an entire 3 bedroom house. Spent the entire first day until 8 pm taping boxes that were already taped
2) we were to close the next day at 10 am. They showed up at 8 am. Didn’t finish until after we closed. Left our furniture thrown on the grass outside
3) didn’t receive our furniture on other side until 3 weeks later. Every week they said the movers will be there next week. It got so bad my 9 year old said I’m just not going to believe anything they tell us. We had nothing had to rent beds, buy towels, a fridge, pots and pans etc. they promised us a discount for our inconvenience.
4) furniture is finally arriving. No discount because they didn’t feel they did anything wrong. Balance due went up from $3000 to $4700.
5) they charged us $800 worth of supplies for the boxes they taped.

If you like your sanity and peace of mind pay for some people with better reviews. We didn’t book them but booked through safe and secure who booked these jokers.

Move size: 3 Bedroom Home Service cost: $8000

Boost Express was selected for our move from Missouri to Texas by U.S. Household Moving and Storage. Instead of showing up with a large truck and 4-6 movers. Instead they showed up with a small rental truck and two Ukranians. Instead of taking two days, because they were understaffed, it took three days working all day until after midnight with my wife and I having to pack and assist the entire time. The goods were packed and placed on the truck on July 6,7 and 8 taking a day longer and Herculean efforts. We learned that Boost was not use to doing large moves and ours was one of their largest with us having a 4500 sq. ft. house. The Company is in NJ and primarily serves NJ and Chicago. The goods were to be moved to Texas for delivery on July 19. Good-bye goods. It is now August 15 and do not know where our goods are or when they will arrive. We are being stone-walled by Boost Express. They are not helpful and neither is U.S. Household Storage who has taken our money and disappeared back into the woodwork. Apparently we will need to take this to litigation to find out what really happened. We feel like we have been the victims of a fraud. Stay away from Boost Express Van Lines.

Move size: 4+ Bedroom Home Service cost: $25000

Please do yourself a favor and read the fmcsa.dot.gov moving fraud guidelines and avoid companies like Boost Express Van Lines.

Recently moved from Midwest to East Coast. This company was used by Atlas Moving and Storage broker (aka AMERICAN WIDE RELOCATION INC ) to deliver my belongings.
Same experience as the many of the 1 star reviews, broken and destroyed furniture beyond repair, lost/stolen items, predatory business practices, using rental trucks, almost impossible to reach for updates. Damaged to walls in my new apartment, although to be fair they covered the repair cost.

The settlement offered by one of the companies involved in the move, Brightline Van Lines was $140 to settle an estimates $2200 in losses and missing/stolen items, this would not even cover the shipping cost of items that never arrived.

My sad prediction for the future, this company will change yet again its name and continue to do business as usual, in a dance of easy money, lose regulations and predatory practices.

If you are considering hiring them or just hired them and waiting for your belongings, I sincerely wish you my best of luck!

Move size: 3 Bedroom Home Service cost: $7200