Boost Express Van Lines

This company works in tandem with Quality Express Van Lines. Quality Express pretends they are a mover when they are a broker. Boost shows up very late. 8-9 pm for my pickup, when I was told 11-2. My drop off was Nov 8th and today is the 25th and I'm still sitting with nothing. The company obviously doesn't care, they have their money. DO NOT USE EITHER Quality Express or Boost Express. If a salesman named Robert Kraft contacts you, hang up your phone. He will lie to you about your estimate just to get your deposit. Telling people they will be charged by weight only to have Boost show up acting completely clueless and charging by cubic foot. Then after gouging you on charges, they ask for a tip. No Class, No Quality, No Humanity just a scam company looking to hurt as many people as it can to make a quick buck.

Move size: 1 Bedroom Home Service cost: $3500

If you value your personal goods, DON'T USE BOOST EXPRESS VAN LINES.

They don't pay any attention to time schedules. They were either extremely late or no shows for both pickup and delivery.

They broke or damaged almost every piece of my furniture. Every item they packed was broken or damaged in some way. In contrast, every item we packed ourselves came through the move undamaged.

It was apparent that our goods sustained water and mud damage while they were in storage. Our goods sustained insect and rodent damage, again, while they were in storage. We also received goods that belonged to someone else, though they were thrown into a box, along with our water soaked apparel and footwear.

When contacted by phone and by letter, Boost's response was non-existent. That pretty much says everything about their commitment to customer service. There is none. They took their money (over $11,000) and ran.

Based on the damage we encountered, Boost employees have no respect for any goods placed in their care.

In short, BEWARE of Boost Express VAN Lines and Storage. You can do much better with your move. With Boost, I doubt you can do any worse.

Move size: 3 Bedroom Home Service cost: $11000

These guys are terrible.Iinitiallyconrracted with MainMoving, who claimed NOT to be a broker. Much to my surprise, Boost express showed up with my rental contract being sold to them by Main Moving. They upped the charge by 20%, proceeded to create over $10,000 of damage to my belongings. And, true to form, refused to offer any compensation. The delivery team was late arriving, unkind, surly and not caring at all. DO NOT USE THEM. DO NOT TRUST MAIN MOVING EITHER- they lie to get your business and then cast you to the wolves of louscarriers. (FYI Main Moving has been banned from this site. That should say something about them).

Move size: 3 Bedroom Home Service cost: $8000

To be honest (outside of the delivery crew), I was not happy with this experience at all. There was a miscommunication from the start between the price I was quoted and additional charges that were specified from your company.

Though my location and 4th floor walk up was disclosed before I received my quote, I found out at delivery that there was an additional charge for having to transfer my items to a different truck because of where I was located in NYC, and that there would be additional charges for each flight of stairs.

In an effort to get clarification on this, I reached out to Steve from Quality Express Vans - they took my initial order for service - Boost is who it was transferred to) . Once my initial deposit payment was made, I never received a response from Quality Express Vans again. It is clear that once they received payment and secured my business, there was no effort to continue customer service of any kind. Though I know you are a separate entity from them, I hope you can understand that this was the first of my negative experiences.

We initially asked for a 2/20 or 2/21 delivery date. Though I understand a specific date cannot by guaranteed, I was informed that it "shouldn't" be a problem. When I was informed that delivery would not occur until 2/24 or 2/25, I was disappointed but understood. Then I received a call on Monday stating that the delivery would be arriving on 2/25. I took off work and sat in an empty apartment all day waiting for this delivery. I received a call late afternoon that it would be 2-3 more days. I expressed my disappointment in this over the phone.

I was told multiple times (for both expected delivery dates), that the driver would call when they were close. On 2/26 and 2/27, I received a call stating that the driver would call when they were near my apartment. I even clarified this on the 2/27 call and was asked how much advance notice I would want. I asked for 30 minutes, which would allow me to tend to a work matter and get to the apartment in time. When the driver called, they were at the apartment. He stated that he never received the instruction to call beforehand.

Because of the poor service, it cost me multiple additional nights in a hotel room, as well as additional days off of work. I have used moving companies multiple times and have never encountered these issues before. Sadly, I will not be using your services again.

I would like to make it clear that I have nothing but positive things to say about the driver and delivery crew - they were great and I would work with them again in a heartbeat. Unfortunately, the same cannot be said about the rest of my experience.

Move size: 1 Bedroom Home Service cost: $2000

We had a terrible experience. They lied about much of the process. They were very difficult to reach mid-move. We were told one truck and it wouldn't be re-loaded..2 trucks were used and at least one reloaded (haphazardly). Many items broken or damaged, e.g., vintage/antique desk not wrapped arrived with legs broken off. A vintage forged chandelier was seen unwrapped in the truck and was damaged. Interior of large area rug arrived soaking wet INSIDE. Items identified as "specialty packed" are broken. A required remote for sleep number bed was never found. (Could not be replaced-had to blow up bed using an air compressor.) The list of photos go on, but we've had to put this very distressing experience behind us.

Move size: 4 Bedroom Home Service cost: $18000

Boost Express Van Lines - Let’s just skip to the heart of this. In my opinion, under NO CIRCUMSTANCES should you use this company. They are anything but professional. They showed up 4 days late, doubled the price of the move (after they loaded the truck), showed up about 9 days after the first delivery date that they promised in an email to us. Broke more items than all of the five interstate moves I had gone through previously with REAL moving companies. They even broke solid wood furniture. Hands down my worst experience with any company in my life!

Move size: 3 Bedroom Home Service cost: $13100

The company showed up 6 hours late. They started their own calculation of things after we signed the contract and paid the first 30%. They added another $2500 on top of an already atrocious amount. They started loading things at 10:30pm, stopped and took off after 45 mins. Of loading. They are supposed to show up by 8 am in the morning. Don’t know what’s going to happen!

Already a bad experience. Hope I get my things delivered on time and without damage.

Move size: 2 Bedroom Home Service cost: $8500

Filing class action lawsuit with this company. Need others to step up and contact me. Going through better business Bureau.

They are crooks and con artists. Damaged allot of my goods. Took almost 3 weeks to deliver. Told me I had to pay for a uhaul because the driver was not smart enough to park a semi in my driveway. Told me I didn't pay for shuttle service. Stuck me with unloading on my own. I hired what I thought was a moving company. I paid for delivery and reassembled furniture. I should of just got a uhaul for $39 and not paid these jokers $4800.

Warning stay far away from this company. Unless you don't care about your household items.

I asked for a 26 foot truck. They sent one. With 6 feet of room. So conveniently a semi shows up.

And then they want more money . I need others to step up with me to take these guys for all they are!

Move size: 2 Bedroom Home Service cost: $4800

THIS COMPANY IS SO DISHONEST. OUR QUOTE WENT FROM $8000 TO $13000 . $4000 UPFRONT. BALANCE IS CASH OR MONEY ORDER.HA DAMAGE MOST OF OUR FURNITURE. 2 NONE ENGLISH SPEAKING UKRAINIANS . TERRIBLE. ALL THE LAWS PROTECT THESE COMPANIES. AS CONSUMERS WE JUST GRIN AND TAKE IT!! WE HIRED STATE TO STATE MOVING . THEY ARE ONLY BROKERS THEY HIRED BOOST. NO ONE IN THE INDUSTRY CARES ABOUT THE CONSUMER. DON'T USE THESE CROCKS. SELL YOUR STUFF AND START OVER. I COULD HAVE BOUGHT ALL NEW FURNITURE FOR LESS THAN I PAID THEM TO DESTROY MY STUFF.

Move size: 4+ Bedroom Home Service cost: $13000