Best Interstate Moving and Storage

Worse experience ever! Stay away from contracting this company. I would give it no stars if I could. If you use them your most valuable items will go missing and whatever you get will be broken. (They lost my computers, new Canada goose jackets, a vintage and super expensive small table, and a few other valuables. And our couch, pretty expensive lamp and a bunch of other things broken and not fixable. Not to mention you will not get your things until 3-4 weeks later after the date you agree upon. Their customer service is almost non existent after they get your money and they expect you to waste your valuable time to file a claim if you want some $ back, however there is a trick to it! - you will need to upload receipts for the items that you lost or were broken, like if you were planning on that and had them saved for this type of scenarios. An absolute nightmare!

Move size: 1 Bedroom Home Service cost: $2300

BIMS started off great with a wonderful sales team. After they contracted with the movers it all went down hill. We had several issues with the contracted mover but BIMS was not willing to help us in dealing with their contractor. We hired BIMS not their contractor. We expected BIMS to follow through on the entire move not just selling to us.
Do NOT use Best Interstate Moving and Storage. They won't help you with your move or and issues you may have with their contractors.

Move size: 4 Bedroom Home Service cost: $15000

I was moving across the state after being in the same state for 30 years and a very stressful situation was made much more bearable by the wonderful customer service I received from Tequela. I cannot say enough good things about Tequela! She was totally amazing from start to finish, was there with me at every step of the way and I could reach her at any time and her response time was exceptional. This company gave me the best quote and stayed pretty much true to it. There were a couple of snags, I had to pay little extra because they could not bring a semi into my apartment complex but that was a small price to pay for the excellent packing and delivering. Nothing was broken everything was done very fast and the guys were all very professional.
I highly highly recommend this company !!

Move size: 1 Bedroom Home Service cost: $4800

Very nice job indeed. Stephanie, Jasmine and Helix Transfer and Storage were efficient, responsive and always very helpful.

It was difficult to book an elevator for moving out of my high-rise apartment, but the team at BIMS and Helix were responsive and made a big effort to get the job done on-time! The team did a great job of packing up and making sure everything was safe and secure.

Delivery was very quick and the team was professional and efficient.

Move size: 1 Bedroom Home Service cost: $3200

The quote and pricing process was seamless, the issues started when we were a week from moving date and getting a hold of someone to update total count and obtain confirmation for move. I was provided a date and Helix as the moving subcontractor - A day early and a subcontractor named Rayan showed up to pick our stuff, I called and was told that system said Rayan she didn’t understand why I had different information as if I was making it up! Our property was packed and stored, we were working on a delivery date with Best and told that a confirmed date was not available 2 weeks prior when I was contacted by dispatcher from Rayan directly and given a date. What’s Best role?
Rayan showed up 5 hours late, understaffed-didn’t finish until midnight. Our property was 85% damaged: boxes crushed, furniture missing parts and turned, appliances dented and or/that don’t work. The trailer was packed to fit with no regard to what item it was: glass fragile marked items were in bottom totally crushed, washer was packed horizontally, small refrigerator was upside down, wardrobe boxes collapsed to fit in narrow spaces, spilling out their content..truly a nightmare. There was no respect or consideration to the fact that the items contained were our life belongings and memories, it is so sad. Cherry on top was that we paid $16,000 to have our belongings destroyed.
I believed Best reviews and advertising that they only subcontract reputable and responsible movers only to find out now that Rayan reputation had lots to be desired and should have never been awarded our job by Best.

Move size: 4+ Bedroom Home Service cost: $16000

Best Interstate had availability for my short term scheduling requirements. The gentlemen, truck driver, and helper were all on time. Packing and loading all the items, they were on task during the whole time and were courteous and considerate. For the items that needed moving blankets and final preparations before the move, the team quickly packaged all of the items securely. The customer service team did an excellent job monitoring the progress of the move on the day of the pack and load as well as drop off.

As far as areas of improvement, the damaged item claim paperwork was delayed by over a month. I still have not been able to complete and submit this form. Two of my wooden pieces of furniture sustained cosmetic scratching that will require repair. I did not anticipate for my items to be damaged based on the price point of this service relative to others.

Move size: 1 Bedroom Home Service cost: $4300

When I initially called Best Interstate the moving coordinator was really nice and went through all of my items with me and estimated the cost. However, as soon as that phone call ended and I had sent my deposit it all went downhill. I had no idea this was just a brokerage company and not an actual moving company, they were really good at hiding that, and so I was confused when movers from MoveOn moving showed up at my door. I had written the money-order out to Best Interstate, so I had to change the order to MoveOn moving or they would not accept it. Then I had to pay more than what I was initially told because the movers that showed up said that I had more square footage than they had thought, so there were more hidden costs.

Then MoveOn moving turned out to be an absolutely terrible moving company with awful reviews and they took nearly a month to deliver my stuff when the estimate Best Interstate gave me was 7-10 days. When I talked to the moving coordinator they gave me a delivery time range between 5-23 business days or so, and I asked on the phone if it would really take 23 business days, and the coordinator was like "no that never happens unless it is a move from like new york to LA or something like that, you will not have to worry!" But then my stuff was delivered on the last possible day, so he just lied to me. I was getting desperate after sleeping on an air mattress for weeks, and I tried calling Best Interstate so many times and they never answered their phones, then I was emailing the moving coordinator I had talked to on the phone and he never replied to a single email.

When I finally got ahold of someone by using a different phone number than my cell phone they basically told me that since they are just a broker they hired the other moving company and it was out of their hands and I would just have to contact the other moving company. Then it was revealed that if the other moving company could not fit their truck on my street that it would be an extra $300 they never told me about initially.

I have no idea how this company has so many good reviews, my experience was just awful. They do not communicate and hired a terrible company to move my stuff that took nearly a month and there were many broken or missing items.

Move size: 2 Bedroom Home Service cost: $2500