Atlantic Van Lines

Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey. Jen was so helpful in my entire moving process. Also my stuff was delivered within 10 days. There service was excellent. My stuff was not broken or anything. My stuff was exactly same as I shipped. I shipped my stuff from Brampton to Surrey.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $800

While understanding the nature of the business is fees, I was provided reassurance on the accuracy of my quote beforehand, only to be met with a near 600$ increase due to a stairs technicality that did not line up with what I was sent in personal correspondence. Was told the movers were polite and the process was seamless, but surely they can be more up front about costs, and do less to corroborate other negative reviews about sneaky practices. But I guess people will always need movers.

Move size: Partial Move Service cost: $1656

This was the worst experience of a moving company ever. After picking up our stuff they said we had more items than they quoted (which we did) but they also said they charge by weight.

They wanted to charge us more than double the quote (upwards of $10,000) but didn't say that until after loading all of our stuff in the truck. The weight was no where near double what the quote was though. We just had a lot of smaller/lighter boxes instead of a lot of larger/heavier boxes. I guess 1 box weighing 100 pounds is better than 100 boxes weighing 1 pound (hypothetical numbers)

On drop off day they asked about stairs and said that it would cost even more because of stairs. They never mentioned this fee before hand and seemed to have just made it up. They did wave the fee afterI argued with them about it(trying to make it seem like a favour to us) but what kind of a favour is that? Oh you know that fee we never told you about in any quote until the day of drop off? Ya I guess we can wave that for you.

These guys are crooks and con-men, stay far, far away from them. As if moving isn't stressful enough, they added stress to it constantly with last minute charges and argumentative phone calls.

Move size: 4+ Bedroom Home Service cost: $10000

I would never never never recommend this company to anybody, please check other company before you come to Van lines. The worst worst worst Moving company in the world i will say. Don't trust this people their is a lot of thieves and idiot working there. my overall experience with Atlantic Van Lines moving company was nothing sort of nightmare. their negligent handling of my belongings, lack and offering only fraction of the value for a damaged item have left me extremely dissatisfied. I strongly discourage anyone from using their services and suggest exploring other moving options that prioritize customer satisfaction and care for belongings. In addition to the missing bag, one of my valuable items worth over $ 500 was missing due to careless handling, however, when i requested a refund they told me to wait 8 to 10 week whereas they offered me a mere $ 20, which is an insult, considering the sentimental and monetary value of the damaged item.

Those who are writing good review there are people that work there or some of their contact, take care don't read those good review, read the bad review you will see. Most of my items is broken and what you will get wait 8 to 10 week and get paid $$$$$20.00 as an Insult.

Only one person is writing good review there so you guys can understand nobody is happy.

WORST WORST WORST COMPANY.

don't trust them.

Move size: Studio Service cost: $2500

I'm an extremely nitpicky person and I have never made a long distance move before. I am so thankful that I found Atlantic Van Lines because the price was good, the customer service was exceptional, and the guys that delivered my stuff were excellent. Dealing with Jen made this move seamless and eased a lot of my anxiety. No matter what time I sent an email with questions, I got an answer very quickly... And a lot of times it was during the late evening and probably on her own time. Her customer service skills are exceptional, she went over and above, and even though everything else was great I would recommend this company solely based on my interactions with Jen. My goods arrived a day earlier then expected but we worked around it. I had pre-wrapped my stuff before it was shipped... which you should do anyway....but when it was delivered it had additional bubble wrap to protect it even further! BEAUTIFUL!! My piano was in pristine condition and it arrived to my new residence in the same shape.... You can't get any better than that! The two young men that unloaded my stuff we're friendly, polite, and so helpful. I am so glad that I hired Atlantic Van Lines and they will be my choice of movers from now on.

Move size: 2 Bedroom Home Service cost: $2500

In summary:
Atlantic Van Lines is not a member of CAM. Get a CAM mover and you will be happier with the results.

Lower estimates are used to lure you into choosing this mover. They will get your business, report a much higher weight after the scaling process and charge you a much higher fee than they estimated; by then you have no alternative but to pay if you want to recover your assets. Remember, it is your right to be present during the scaling process or to even ask for re-scaling if you don't believe they are correct or the difference between your estimate and actual fees is too big.

They are not transparent with their additional and hidden charges. Do your research and ask them for details.
If you have good assets, you will be better off getting additional insurance for your move because with Atlantic Van Lines you will have broken and missing items.

If you need to go to the claims process for damaged assets, don't expect to get much out of it unless you had acquired additional insurance coverage. Either way, what they will reimburse you is an insult that just adds to the aggravation of the whole process.

If you want to know more about my experience with Atlantic Van Lines you can continue reading.

Moving details:
Moving a 2 bedroom apartment from Montreal to Toronto in January. The 2 floor apartment was located on the 18th floor approximately 20 meters from the service elevator

Pros:
+ you are assigned an agent who will become your contact person
+ prompt administrative response and follow up
+ courteous staff no matter the situation they are dealing with
+ movers were always on time or notified you when they were not going to be

Cons:
+ they provided generic estimates based on weigh. Their initial estimate was based on the number of rooms in my apartment despite I provided an itemized list of all assets to be moved
+ they will not send a person to your home to perform an on-site estimation like certified movers do
+ Their estimate was off by at least 3,000 pounds according to the scale weight reported. Such a large difference between estimate and actual weight underscores either the lack of experience of this company producing estimates or the transparency of their scaling process.
+ Atlantic only disclosed information on additional charges and hidden costs when I specifically inquired about them (e.g. packaging costs, long distance displacement, additional insurance, etc.)
During the move (move day)
+ Movers broke several items during pick up and delivery. No reports were filed on-site. I was told to submit a claim
+ Movers decided they were going to apply a long displacement charge for the distance they had to walk from the elevator to the apartment and requested cash on-site
+ I had disassembled most of the furniture but movers insisted on further disassembling some items (e.g. desks); they broke on-site everything they disassembled (and they used my tools to break my furniture!)
+ movers used plastic bags to wrap some of the furniture. The plastic bags generated additional charges despite the fact that the moving agent had told me that this was included
+ boxes marked as fragile were moved just like any other box, no extra care despite the signage in the packing
+ items were literally "jammed" into the truck (seeing how they had packed the truck, I knew many items will not make it to destination in one piece)
Upon Delivery:
+ no assembly was performed, several packages were missing (e.g. boxes, appliances and items that could not be packed)
+ multiple pieces of furniture were broken, scratched or had missing parts
+ Took pictures of all damaged items and filed a claim. After 2 months, they estimated that our insurance deductible covered our damages and they owed us nothing but since they are nice guys they were going to give us a $50 CDN consolation incentive (our estimation for repairing damaged wood furniture and replacing missing items was over $1,300 CDN)

I cannot in good conscience recommend this mover. Thanks.

Service cost: $2165