Atlantic Van Lines

I was initially booked to move with this company, however after reading all bad reviews online I have decided not to go with it. I understand some of you have damaged goods/furniture and I would like to pursue some legal action to take my deposit back. If anyone wants to pursue any further legal actions please contact me we can do this in small claims court ontario and get our money back. I am so disappointed in myself for not checking any reviews prior to booking and paying the deposit. What a terrible customer service

Move size: 2 Bedroom Home Service cost: $1500

Absolutely do not use this company, trust me. If I could give a 100-star negative review, I would.

They told me 10 to 15 days to go from BC to NB. After 20 days and nothing, I asked for an update as it was over the 15 days, then I'm told it doesn't include weekends or bank holidays. So at 25 days, my stuff arrived.

I had 2 tvs in proper padded tv boxes and had also wrapped bubble wrap around them inside the box, yet they still managed to completely trash one of them. A broken lampshade, a brand new armchair covered in mud and scratches, a tear in one of my mattresses, and a broken mirror which has been through 6 previous moves with absolutely no damage. A set of beautiful nesting tables that were shipped by my inlaws from Hawaii in the 90s, also have been through many moves with no damage, now with broken pieces ripped off of them. But the worst of all, my 2-year-old laptop went missing. I know other boxes were missing because some of my kitchen things didn't arrive. But really, a laptop? So those missing items were obviously dropped off at the wrong customer as there were 6 other customers' goods on the truck.

But losing my laptop, with pictures of my husband who died a couple of years ago that I'll never get back, to say nothing of my personal information, legal documents, and banking info out there for someone else to use at their discretion. That's definitely not right. Screams of breach of personal information.

On top of all that, about 3 or 4 weeks after the delivery, I was checking over one of my credit card statements and there was a charge from Atlantic for $750, something I was never contacted about. When I called to ask what that was all about I was told it was because the movers couldn't get within 100 feet of my house and that they had to go into town and offload all my belongings on a smaller truck so they could get closer to my house. This was absolute bull as they had the giant truck backed up right in my driveway.

After I complained about it, there was an apology stating they'd charged me in error, it was supposed to be another customer. So take my advice and check any credit cards you have to make sure they haven't done the same to you. I think they do it randomly, hoping nobody will notice.

And the movers themselves were awful. Any box that said fragile on it, they put on the floor and then dropped heavy boxes on top of them.

And exactly as mentioned in other reviews, after I put in a claim for around $6000, supposed to hear in 8 to 10 weeks. After week 11 I asked for an update, they say after the deductible of $325, I'm eligible for -$299.

"Atlantic Van Lines Inc. appreciates your recent business with our company.

Although you are not eligible for a refund based on the basic coverage, as per our Customer

Appreciation Program, we would like to offer you the following refund towards your claim:

Total Settlement Offer:

Total Settlement Offer: $30.00"

What a load of crap. I plan to put in a claim to BBB to see if anything comes of it, but I won't be holding my breath.

ABSOLUTELY WORST MOVING COMPANY EVER!!!

Avoid at all costs.

Move size: 2 Bedroom Home Service cost: $6200

Absolutely would recommend this company to move anyone. Contact person was more than helpful. Always quick to reply to any and all emails. We moved from Manitoba to Vancouver Island, British Columbia. The men who loaded our furniture etc., were always polite and yet were able to show their sense of humour as well. Once the furniture, etc was delivered, again we dealt with men who got the job done and were always professional and polite. I have NO complaints about the process. I learned a lot and to me that is a good thing. Thank you Atlantic Van Lines and specially Jen.

Move size: 2 Bedroom Home Service cost: $7000

I moved from Toronto to Vancouver. I had about 20 boxes of just personal items- books, clothes, bags etc. (no big furniture, no TV, no kitchen supplies). Communication with Jen was always prompt and had no issues communicating with Atlantic Van. When I got to Vancouver, I dealt with Vega Line Moving & Storage Service- think they're a subcontractor. No issues with communications with them either. All my stuff arrived in one piece; I had a broken box lid but that was the extent of my damage. I used mostly storage boxes and not cardboards so think it helped minimize any damage.

Some things I wish they provided

- tracking service

- giving a more accurate move-in/out date and time. I was moving from a condo to another condo and booking elevators is a nightmare if you don't know what time your movers are coming

- their pricing. They send you a gigantic invoice and not much else to help you understand the fine print

- the movers were late and there was no communication from them; I had to follow up a few times to see where they were at. Proactive communication would have been appreciated

Move size: 1 Bedroom Home Service cost: $950

Moved from Toronto, ON to St. John's, NL. Packers were on time, friendly and efficient. But, so much damage in transit. The refund (joke) by weight is ridiculous - so my books were ok but not my large-screen tv or lamps no. After the deductible, I was offered $30. Even my fake Xmas tree was destroyed. They ruined my ceiling when moving boxes in - no coverage. Beware of these cons and heed the reviews. Stay away!!! They take your money with no remorse and you have no recourse. You can't track your stuff or confirm the weights of things. They argued with me that I broke and sent my own stuff. Seriously please pay a reputable company, not these folks.

Move size: 1 Bedroom Home Service cost: $17000

The worst experience ever. I moved my inheritance from my recently departed mom from Oakville Ontario to Alberta. When my few boxes arrived, they were stacked with the heavier box on top. I had fragile written everywhere on the boxes but they arrived smashed. They also moved an antique chair and Atlantic vanlines broke the leg on that chair. I complained, sent pictures, sent emails, called the company and it took a year to get a response. Atlantic van lines stated I should have purchased insurance...my mom just died and I was not thinking about insurance. Never again would I use this company, they break your possessions and don't care. Worst customer service ever.

Move size: Partial Move Service cost: $850