Atlantic Van Lines

Bunch of crooked people wrecking all my furniture nothing resolved just a bunch of lies. I would never recommend this company to anyone I had to buy all new furniture as everything was destroyed by them I asked for compensation and nothing I waited for 10 weeks and now I have a attorney that will look after this I was quoted 1700 dollars and so as they have my furniture I’m told 4500 same as when they drop off my furniture the guys want another 500 dollars omg I will see you in court

Move size: 1 Bedroom Home Service cost: 1800BOB

WE WERE VERY DISAPPOINTED DUE TO LOST ITEMS

My husband researched this company. He compared costs, reviews, communications on phone and in emails. They seemed solid. August 21, 2021, movers showed up at 11 p.m. - not the established 7 p.m. We had to call the company 2 times to ensure they showed up that night. We were upset they showed no courtesy about their late arrival. It impacted our travel plans for that night, hours off schedule for our drive and check in at a hotel - 3 a.m..

When the movers arrived the head one said they would charge us for stairs. We had described our stairs to the booking agent and were told there would not be a charge. First added charge. Then on top of this, a mover seemed high on drugs and was bouncing around and not what I would call professional at all in his behavior. Further to their unprofessionalism was them dropping boxes as they loaded onto a trolley/dolly. Not very careful. I caught a box as it was about to fall off their trolley/dolly. They laughed about that, but I said, "excuse me, the box was marked, "fragile", that means you guys need to be careful." They said they wanted to get out as fast as possible. They left at midnight and this was a big inconvenience to us and messed up our plans.

From August 21 to September 23, 2021. We waited for our furniture. I felt as if it would NEVER ARRIVE. Longer than we expected. We had to call the booking office 2-3 times to find out when it would come. They did not seem to know. They told us to call a number in Vancouver and they charged a WAREHOUSE fee on top of it. THEY HAVE HIDDEN COSTS. THEY DID NOT DISCLOSE THAT WE WOULD BE CHARGED. $200, which we had no choice but to pay if we wanted our furniture. It took them 2 hours to move our stuff in. The worst surprise was that we did not get our beautiful Jane Seymour Collection sofa or the head board and side rail for the master bed. One of the movers stated, there was no room left in the truck so they just didn't bring it. My husband contacted the moving company and insisted they have it back to us by the latest - Saturday, seeing as it was Thursday afternoon. They did not follow through. From there we have had to pursue them and they told us to submit a claim form of which they said it takes 8 to 10 weeks to process! This is unacceptable. We are still without a living room sofa and a queen bed frame for the master bedroom. Plus some items were damaged/broken, likely from the boxes being dropped. At this point we are going to report the items as a theft. The other unprofessional issue is that we found out later that one of the two movers had a violent interaction with a tenant in our new home. The mover was taken away by police because he assaulted the tenant for cutting him off as he pulled out to leave on the street. Our leasing agent told us this and we were shocked and disappointed the people they hire are violent and so unprofessional. I repeat DO NOT , go with this company. Thousands of dollars later - it is not worth the hassle, the headache and the heartache. I have searched online everywhere to see if I can get the same sofa and bedframe and there do not make them anymore. My sofa was VERY SPECIAL TO ME, a real keepsake and artistic piece. I feel they stole it. I loved that sofa because it was oversized and could seat all five of my family comfortably. I am heartbroken, as my living space is important to me and I can not get the same look and feel that our family enjoyed. Do not go with this company.

You are taking a risk and a gamble with your things and you may end up losing them.

A very poor customer service response as well. Not very caring or considerate of how inconvenient it is to tell a customer they will have to wait 8 to 10 weeks for a response on where there sofa and bedframe are - even though the mover said that he saw them in the warehouse as they loaded the truck. VERY CARELESS>

it is a mistake.

Move size: 2 Bedroom Home Service cost: $4400

DO NOT USE THIS COMPANY! They will rob you until the last minute & they have awful customer service.

I booked a small move with them last July, under 1500lbs. The day before my move, they added an extra 500lbs and a $200 special handling charge.

I got the $200 removed but still had to pay the extra 500lbs!

The move out movers did not wrap any big furniture in blankets, I had to beg, they did not disassemble furniture (hitting walls with desks). On the move back in, all my furniture was thrown around the truck, damage to a $4000 marble table (hence the random extra fees - weight was already in quote) and they now (10 weeks later) have offered me $30 for all the damages!

They are horrible and awful to deal with! A bunch of scammers!

DO NOT USE THIS COMPANY!!

Move size: 1 Bedroom Home Service cost: $1000

I used them on a move from Ontario to BC in October 2021. There were not forthcoming with additional charges and once they arrive and start putting your stuff on the truck they hit you with extra costs ( for stairs, for bags to cover your furniture) These people have been in business a long time, it’s just super shady how they can’t be upfront and say these are things you will be charged for.

Then when they come do drop off my furniture I am hit again with additional fees for stairs. To which I repeatedly asked both Atlantic Van Lines rep Jen were there any additional charges and she said no. I asked her multiple times are there any other fees for stairs etc. she replied no. So the gentleman who called to confirm my delivery asked if I booked an elevator. To which I replied we do not have an elevator you have to use the stairs. His response was “ oh I see you have already paid for stairs so your good”. So the movers arrive and when they see the stairs they tell me 250.00 more and will not take my stuff off the truck. They also tell me total for the bill, which was 200.00 more than the guy told me the night before on the phone. So of course I try to call this gentleman and surprise no answer. I call Atlantic Van Lines and surprise Jen is not working. I then spoke with the rudest lady ever who started to tell me “you knew full well” that you had to pay for stairs??? How would she k ow what I knew I never spoke to this ignorant person before in my life! Anyway long and short of it they dropped my furniture at the door and we carried it in ourselves.

Just super shady, unprofessional and rude! Hire anyone else. If these people cannot be upfront and honest with their customers and say hey these things are extra then it wouldn’t feel like you are being ripped off when they ask for more money. A situation that well could have been avoided if people had have been able to communicate effectively and honestly.

Move size: Partial Move Service cost: $2400

They start by providing a very low quote to basically grab you. Ours was for a 3 bedroom home. Then they will increase the weight and price based on the inventory list you submit. They will take a non-refundable deposit to reserve your move and then give you a much higher quote based on a five-minute conversation with their dispatcher one business day before your move. Basically trapping you to use their services regardless. I went from 4000 to 8300 to 13000 lbs-2100 to 4100 to $6300 before tax. They will not provide a scale ticket if it is less than the weight quoted. And I was confident I was no more than 6000 lbs because of my last move. I don't how they calculate weight but, it's very shady. In the end, I lost all faith and trust in this company so I cancelled the move because it was cheaper for me to rent a truck and move my goods myself. And also because instinctively I felt they were going to charge me more money later on. And also because I felt some of my goods would go missing or get damaged. The whole idea to use this company was to avoid all the labour of moving with the exception of packing ourselves, and not break the bank. We lost the $1000 non-refundable deposit for which I had no issue but, then they also charged my wife's visa a dry-run fee of $1550 for cancelling. She disputed the charge with Scotiavisa to have it reversed but they could not do anything because we had no cancellation confirmation number (not that they provided a confirmation number for the reservation in the first place). Everything was through email correspondence not that it helped whatsoever in the dispute. This company knows exactly what they are doing to take you for your money either way. There is no win-win for you. They will end up winning and taking something from you in the end. I highly recommend you read all the reviews before deciding to use this company. If you decide to use this company then read very carefully their terms and conditions. We made the mistake of researching this company after the fact. No matter what they are stating, I can guarantee you will be charged additional hidden fees/charges in the end. Thank you for taking the time to read our review. (-5 Stars)

Move size: 3 Bedroom Home Service cost: $6374

Probably the worst experience I have ever had.

After quoting prices based on weights of 5000lbs, 7000lbs and 10,000lbs, they told me (after they picked up all of the contents) that there was a minimum weight of 12,000lbs and charged me based on that. Roughly $3000 more than the last quote sent. If 12,000lbs is the minimum, why quote the lesser amounts?

On top of that, almost every piece of furniture was damaged, lots of items lost and being told that the truck would take up to 10 days to get from Toronto to Fredericton (a 3day drive tops). When the truck finally did arrive, they would not unload anything until I signed paperwork to say that everything was present and undamaged.

Their insurance? They offered $30 as a "good will" to cover the couch, bed frame, coffee table, entertainment cabinets, fireplace and other furniture and also to replace the step ladder and dolly which went missing. Both of those items I am sure are very handy when you are a moving company.

Trust these cowboys with your belongings at your own peril.

You have been warned.

Move size: 3 Bedroom Home Service cost: $9000

My experience with these crooks has been nothing short of horrible. We had boxed our possessions, garment bagged our clothes, yet when the movers came

( one day early) they threw everything into their boxes. Including packed dishes, breakables. Quoted price for straight move from N.S. to manitoba was $ 1450. Then the new fees. Plus re boxing fee of 400 warehouse fee of 300, plus this fee and that fee it ballooned to almost $4400!. When questioned about the price gouging and delivery of our contents

(one 55 inch tv, 2 wicker dressers, 3 kitchen chairs , pictures, clothes, pots pans and a lawnmower) we were told, if we didn't pay, things would be put in storage and get charged their storage rates till they took us to court!!!. NEVER DEAL WITH THESE CROOKS. The lady in the office, Kim, your supposed to deal with, is a joke. Never have I had the displeasure of a " business transaction " as much as these clowns. AVOID LIKE THE PLAGUE.

Move size: 1 Bedroom Home Service cost: $4400