Arena Van Lines

For collecting clients they lure with the slogan "Fast, cheap and easy", but in fact your move will take forever, expensive and not easy at all. Arena Van Lines took my stuff in August, 26 and now it has been more then 3 weeks and past the estimated delivery date. They promised to deliver in 5-10 days. I've already had to call few times regarding my delivery and didn't receive clear answer. Delivery had not been scheduled yet because they have no driver. It would be cheaper, faster and better service with any other moving companies. This is such a terrible way to conduct business.

Move size: 2 Bedroom Home Service cost: $583533

Scheduled to pack on Thursday load on Friday. Never showed on Thursday. Told by company that they had plenty of help to pack and load on Friday. Showed up with 1/4 of their truck already loaded with someone else stuff and only 2 people to pack and load. Never finished job until 4:00Pm on Saturday after having to go unload part of my stuff 2 different times. My wife and I packed 15 boxes ourselves to help move the process along. When I ask about the price change and if he was going to discount it since we packed so much he told me that the overage was because his boxes were better. Driver told me to call company and get discount. Have called company multiple time no response. What a joke. Never again.

Move size: 4 Bedroom Home Service cost: $11500

Arena Van Lines is the most inept company I have used.

12 days ago, Arena picked up 75% of my stuff quoted in the estimate and charged 200% of the estimate. My stuff still has not been delivered and the delivery is not even scheduled. Scheduling the actual delivery is impossible. Every time I call, I get the run around. Arena Van Lines only stated that I will receive my delivery sometime this YEAR despite the contract stating up to 3 weeks. Jeff Massey, my customer service rep, won't return my calls or emails. This company is awful and everyone should stay away from this Arena Van Lines.

Move size: Partial Move Service cost: $6050

DO NOT use this company. They will lie about estimate and they will lie about delivery date to get you to sign with them. I booked these guys for out of state move, they quoted $3100 and said delivery should easily be by Nov 23. Then the nightmare began. The were late to pick up, then gave new estimate for delivery to be $7800. We added 5 boxes from the initial quote. They know you don't have an option once during the move date so they will screw you. So they took our stuff and now it has been 2 weeks and past the estimated delivery date and I can not even get them to schedule my stuff to be loaded on a truck to start the move. At this point it will be a miracle if I get my stuff by Dec 23. I would avoid this company at all costs. I am almost certain all other reviews are fake so proceed with caution. As a warning, I would say it would be cheaper and faster and better service with any of the national moving companies.

Move size: 3 Bedroom Home Service cost: $6050

Do yourself a favor and don't even consider using this company. Everything they tell you is a lie. They changed our paperwork we signed once they picked up our items. I tried to get this resolved, but they said I changed the documents, which was impossible, because I was given a carbon copy at the time of pickup. When our items were picked up the crew came in a U-Haul van. I asked why, and was told the truck broke down, and they were there to pick up are items,

and transfer to the truck and ship. Instead I found out all our items went to a warehouse, were they sat for over a month.

Every time I called for an update on when our items would ship, they were very rude, and told me they didn't know when they could ship. Our cu ft started out at around 850,

but they changed it to 1150 cu ft. I was told that they did this to make sure there was enough room on the truck at the time of pick up. I was told this would be adjusted once truck was loaded. When we finally received our item, I measured the area, and it came out to a little over 850 cu ft. They told me the area was around 1050 cu ft. Again they took advantage of us and charged us for area we didn't use.

Once we received our item, we had broken crystal glasses,

which were packed in special boxes, and marked fragile.

The box was all broken up on the sides, also had Indian

pottery, that was broken. We also shipped a 11 ft paddle board with our items, that came a month later, because of a

driver error. The driver they used was Russian and couldn't speak English. He had no idea what a paddle board was, and so we filed a missing item report. Once we got the paddle board it was scratched badly on the nose and rear because of not wrapping properly. To sum it all up, this was the worst experience me and my wife have ever had. What they tell you up front changes after you sign their contract.

This company needs to be held responsible, so they can't take advantage of other like they did us! Do yourself a big favor, and don't trust this company and what they tell you.

Move size: 2 Bedroom Home Service cost: $5839

Not only did they DOUBLE the estimate once they had my stuff in the truck, they also changed the delivery date from 5 days later to 30 BUISNESS DAYS, a time line that they still haven't kept. Now they are saying that my credit card payment is not acceptable and they are demanding cash on delivery or they won't deliver my items. This company has made my move a nightmare and the customer service has been just as bad. When I would call, they would keep repeating that all quotes are estimates and that I would get my things when I would get them, with no timeline given. This company is a total scam and I beg anyone reading this to run as far away as possible.

Move size: 2 Bedroom Home Service cost: $6000

Please,Please, Please, Do not use Arena Van Lines !

Actual cost was almost 3 times my estimate.

Picked-up my furniture on 1-2-21. after numerous calls to numerous people, including the broker, who refused to return my calls, [Allegiance Moving and Storage], my furniture was delivered today2-1-21 When the got here, they tried to shake me down for another $350 plus TIP! They decided they would just leave my stuff in the driveway 300 ft. from the garage because I wouldn't pay the $350 and they knew the would not be getting a tip.[ they suggested tip should be $100 each] Things are broken and missing. Guys were very rude. Called the office, they coundn't care less. Called the broker, they said they have no responsibility for any of this.

Move size: Partial Move Service cost: $7000

Unfortunately I used a broker and got stuck with this company.

On pick-up: They initially give a 3 day window but say they'll give me a definite pick up time a week in advance. Fine. They're supposed to come Sunday between 9-12. 12p comes and goes, no phone call, no movers. I spend all day trying to get someone on the phone, at 6pm I finally reach the mover who says (without apology): We'll come tomorrow instead. They were several hours late the next day. Came with 2 people instead of the promised 3-4, so while the 2 men worked hard, it took much longer than anticipated.

On delivery: I wish I could tell you! They gave me a 3-10 day estimate. It's been more than 6 weeks. Customer service is completely unconcerned. Apparently my stuff is in a warehouse in Chicago and will be delivered "when we have a driver." It's been so long they're refunding me $30/day(started after the 30th business day) until delivery (although I had to pay 2/3 up front), and even on that they're trying to lie about pick up dates to avoid paying the measly $30.

Maybe they would care about my move if I wasn't using a broker, maybe this is how they treat everyone. Either way, Do Not Recommend.

Move size: 2 Bedroom Home Service cost: $4000

I did not choose this company, I hired a brokerage that chose this company and it was awful.

They were 3 days late to pick my stuff up, everyday telling me it would be there in the next 2 hours and then no-show. This happened for 3 days where I was basically handcuffed to my house.

Once they finally came and loaded up my stuff, they handed me a contract to sign that said 'delivery up to 30 days after selected delivery date' I was hesitant to sign, but they had already loaded my stuff and they assured me it wouldn't take that long. I figured it would take a week.

Well 30 days mean 30 BUSINESS days, and I lived in my apartment for 6 weeks without stuff, and the customer service people were just rude and were unconcerned.

When the stuff did arrive, much of the stuff was broken but i wanted to be done with this company.

Overall a horrible experience

Move size: 1 Bedroom Home Service cost: $4000