AnyVan

DO NOT USE THIS COMPANY – THEY ARE FRAUDULANT AND UNETHICAL.

The service that you get has no relation to Anyvan – ignore all the uniforms, vans and branded merch as advertised online as these jobs are outsourced to unrelated “man with a van” services.
Would be a complete roulette of luck as to whether you get a good service or not – ours was awful and Anyvan have refused to refund anything for the premium service which we bought and did not receive – customer service absolutely diabolical. We have incurred significant losses and gained absolutely nothing from instructing Anyvan.

Fraudulent and unethical organisation – DO NOT BE FOOLED BY SMOOTH TALKING SALES PEOPLE.

A few of the endless faults in the service we received:

- Late arrival (one man instead of 2)
- No prior experience of packing (we paid for a packing service and were promised they were confident and regularly reviewed)
- Failed to bring boxes/ packing materials which we paid for (so we had to source and pay for these ourselves)
- Service took 8 hours instead of 2 as sold
- Needed to rope in family and do multiple trips ourselves to help with the process (in 30 degree heat with a small baby which is why we bought the premium service and what we wanted to avoid)
- Expected to help unload the van at the other end resulting in injury that led to time off work
- Multiple £ thousand pound damages done (e.g. sofa not protected and other high value items damaged) to which Anyvan’s only response was to claim on insurance
- Rude and uninterested Anyvan staff at every point who couldn’t care less if you’ve had a bad experience with their organisation.

DO NOT USE THIS COMPANY – THEY ARE FRAUDULANT AND UNETHICAL.

Service cost: £600

Don’t use these unethical scammers. I booked a job between 9-4pm, received email day before with two hour slot for pickup (as advertised when booking), I needed to reschedule due to a family emergency- they took a further 50% to reschedule. However, no email received with the two hour slot the day before (as had been the previous case) apparently and I quote because the driver was ‘private’ and had ‘organically’ taken on the job on so could not confirm anything until day of delivery. Should have stuck to driver from gumtree - they outsource it out to whoever can take it on anyways. It was just an armchair and small coffee table. £45 down the drain.

Service cost: £45

Worst company I have ever encountered, ignorant driver, conflicting details as to what was and wasn't to be moved, a single hired hand that was complaining that there was a SINGLE bag in front of the the staircase that I was currently picking up, kissing his teeth and telling me im a joke while on the phone to his own company, he was a random old man that didn't even look like he could lift a matress, SCAMMERS.

Talking to the company, they said they couldn't refund me, even though the details were 2 completely different things from his tablet and my email, stating that it was first floor, his saying ground floor.

AVOID AT ALL COSTS.

Service cost: £100

I moved house and used this company to transfer my furniture and they damaged my tv. I have proof 2 days before the transportation that the tv did not have a single scratch on it. The tv box which I wrapped myself carefully because the tv is new and I have my two roommates as witnesses. Even though the company will not take responsibility for it.

The day of the transportation the van was overloaded, the driver had to take 3 orders on a very tight schedule, all our itmes on the delivery were different furniture that wasn't ours. so they had to take out the van. Which is unacceptable, because it means their furniture were on top of ours. If it was explained like this on the first place. I could have used my own car to put furniture on top of each other and transport them myself. But I paid for a securitied transportation so all my belongings were secured and undamaged. The drivers were in such a rush to catch up with the next delivery, which really did no help the situation.

First time a company does not take responsibilities for their own acts and mistakes.

Service cost: £185

Unacceptable service from this company.
Me and my mates were moving from London to Aldershot, so one of my room mates booked a man with a van through this company, so we didn't have to move them ourselves with our own cars, which it would lead us to stack our furniture on top of each other to fit them in.
Oh well, bad decision anyway as this company did the same or even worst.
They had our furniture on top of each other and to top it up they had 3 more deliveries in the van, which ended up out TV being broken even if we had it wrapped and packed in it original package.
We did send proof of the TV of a day before showing that it had no scratches and fully working but they still refuse to accept their responsibilities and apparently it was our fault because the TV was already packed up for the delivery, I didn't know we had to transport it unpacked ?!
I will never use them again and I will recommend to my friends to not do too!

Service cost: £185

I have used anyvan in the past and had no issues.

But my recent experience was horrible.

The driver was rude, selfish and arrogant. He only seemed to care to come earlier than the expected time slot to "finish up early".

Even after getting customer service to order driver to come back to the allocated time. He was still being very unreasonable. I do understand that a driver can only stay at the property at a certain time and also that there is an expected quantity mentioned.
But in all fairness he only used the extra box charge not to do the job. Than after adding the extra box, obviously not recieving any email. He just left.

What makes it worse is that customer service are not providing a refund all because of the extra item and claim of staying too late!! The driver just left anyway which made my plans hellbent. He seemed to want a reason not to complete a job.

He was in the wrong!!
This made things very stressful.

So I have wasted my money on rubbish service. Thanks (!).

Service cost: £44

SHOCKING EXPERIENCE. I hope people read this review before considering booking with this company. I very rarely write reviews and I feel like I am a reasonable person. I completely understand things can go wrong (delays etc) particularly in the removals business but what I find completely unacceptable is when a company makes absolutely no attempt to offer any alternative or compensation when a booking is cancelled towards the end of day as was the case.

I had booked Anyvan for a 10am-12pm arrival last Friday 15/11. We received a call from them shortly before 10 to say the team was running late “due to traffic”. I was a little disappointed as we were only told a few minutes before the beginning of the arrival window, but fine I thought. I was told 12-2 was now the new arrival window and as long as this was the case, we could still move before our buyers moved in at 5. At 1.30, I then called to double check that the team would arrive by 2. No answer for the direct number of the removals team. I then called Anyvan and was on hold for 10 minutes before giving up. So I called again “requesting a new quote” and surprise surprise, I got through much more quickly. They said they would call back to let me know. Just before 2, I was told that the team was further delayed and was now expected 4-5pm. The job that the team was on had overrun. In other words the first late running excuse of “Traffic” was completely untrue. I was then asked whether I would be ok to agree resubmit the job to “4-5pm” to see if anyone else was available. I asked what would happen if no one was available. They said they didn’t know but that the job allocation team would let me know. I asked them for a direct number for this team and was told there wasn’t one. With little alternative, I agreed. After waiting for 20 minutes with no call from Anyvan, I called up again. They said the job had still to be allocated and advised that the job should be cancelled. Understandably, I felt stressed, let down and asked about their compensation policy. I was told that there was no compensation in place.

With a property full of our belongings and the buyer moving in less than 2 hours, I was forced to hire out 2 vans and together with my 73 year old father in law, had to do a triple return journey between London and Cambridge in 2 hire vans, through driving rain, rush hour traffic and early evening darkness. We had to continually ask the buyer to delay moving in until late evening which thankfully they agreed to. By the time we finished moving everything, it was 11.15pm. My father in law and and I had both initially planned to drive back up to Yorkshire after the move but given the finish time, we then had to book a hotel for the evening. The total cost was far in excess of the initial budgeted removals cost - in addition to the incredible stress levels caused.

This company is obviously a large one with 22,000 drivers across Europe (I’m told). And I’m sure that a large % of jobs go through with minimal inconvenience. But for those booking with the company, you should be well aware that if something does go wrong, you’ll likely be completely on your own. I will tell everyone who asks about removal company recommendations to avoid using this company. I’m amazed (as are all our friends and family) that a company like this can operate with such a blatant disregard of customer service and with seemingly no consequences. Avoid like the plague.

Service cost: £350

AVOID at all costs.I had the worst, longest, and most stressful removal day of my life. I cannot believe these positive reviews are even genuine. This company is an absolute con.

- I paid extra for a specific time slot 2-4pm. They arrived at 5pm. Nothing offered as an apology.
- They refused to take some extra plants I had, the website says you can load extra stuff on the day paying extra. I was ready to pay for this and my help to load my stuff. They made me pay one of their friends £40 for a 5 min extra job on a separate van.. Ridiculous, there was plenty of room and time. We wasted time talking and walking around rather than getting my extra items. Absolute con.
- I had a massive parking space ready for them just opposite my flat. It wasn't big enough so they were sitting at the van smoking whilst I had to ask all my neighbours to move their cars just so that they could fit their gigantic van. All that space and I still wasn't able to use it. They claimed they didn't have time to load my extra plants.. it took the other people literally 5 min to lead my tiny plants.
- They couldn't take me with them in the van. Never had this in my whole life and I have moved more than 10 times in the last 8 years.
- The driver told me next time I move out to call him directly..
- I could carry on..

I wouldn't be happy if any of my friends or family booked their services, and I would never ever use them again. This has been a con where I've spent £100 plus £40 in cash to their group of friends for a removal that shouldn't have cost me more than £100, no way. I am speechless.

Service cost: £140

All anyvan cares about is taking your money, then they become extremely lackadaisical in sending you any information ( emails & test ) about your move. Imagine a collection I booked since Tuesday for today Thursday, and I’ve got no text or emails about the collection. This is so they can show up and find no one around, then they collect another 50% to reschedule. To avoid that, I called them myself to let them know I haven’t gotten a time slot or any information about my move. The customer service sounded surprised and said emails were sent, but I got nothing. This happened twice and I had to pay 50% to reschedule, they refused to accept they are at fault for not sending a text as they said they would. The customer service is so terrible, they kept arguing they sent a text, I asked to speak to a supervisor, they claimEd to book a call and I will get his call since last Sunday, this is Thursday and no one called! Liars and thieves! A move of £36 is now over £80. Just terrible! I will never used their terrible service anymore.

Service cost: £82