AnyVan

Booked an Anyvan removal as per recommendation of Ebay seller. Did a bit of quick research and saw the high reviews on Trustpilot so decided to go ahead with the move. Pricing was in the ball park of general man in a van type services and as it seemed it was a fully fledged company all seemed to be ok. Collection went ahead for my two items and then the driver did other jobs (which I don't have an issue with) but eventually when my items were delivered, one was broken during transit as it didn't look like it had been secured in the van properly and the leg was broken off of the piece of furniture. Both the driver and I took photos and he said to call Anyvan to report it as there is insurance in place and he left. I called Anyvan as soon as I got in the house and reported it. I received an email the next day asking for all the details which I promptly returned the same day along with pictures of the damage.. I have been calling constantly for the last two weeks trying to get an update and just being told every time that they are trying to get hold of the transport provider to "mediate".. After doing more investigation I found that Anyvan just subcontract all the work out to man in the van people which is misleading because all the images on their website show branded vans and people with branded shirts and jackets etc.. Only when you dig around the website do you see that they mention some "transport providers" don't have branding.. So now I have to sit and wait with a broken piece of furniture, a customer services team that don't really have customer service at mind and still no idea what is going to happen with my claim or anything.. Last update, “we are still trying to get hold of the driver..” but no doubt, that driver is still taking Anyvan jobs!! There is no timeframe as to when this will get sorted out, I just have to sit and wait.. Its absolutely ridiculous how bad the service is from Anyvan! Quick to take your money but wet tar moves faster when you try and get anything done as in this case! Rather look for another moving company that doesn’t subcontract work out otherwise rent a van yourself and save the possible stress if something goes wrong!!


**Update**

Apart from taking forever to get back to me, this is part of the response I have received:

"Despite our Terms of Use being clear that AnyVan are not liable for damage, we can, in certain situations, decide that a goodwill gesture is appropriate.

In light of this, I would like to offer you £100.00 by way of an apology for the issues you have encountered."

So for all their boast of £50k insurance, and with their business being moving of goods, apparently damage while moving is not covered.. Great company this is! Steer clear everyone of this sham company! I am going to be posting this on every single review site that I can find!

Oh, and by the way, it clearly states in their insurance T&C's on their website that they do cover damage during moving! So I am fighting them on this!!

Hey Anyvan, what is your response to this now??

Service cost: £110

From what I've been reading about AnyVan, all of the poor reviews - and there are very many, reflect entirely my personal experience.

They are unprofessional and do not care about the people they employ to carry out the work, or the customers that pay them, in advance of the job, in good faith.

To summarise:
last minute and poor communication
leaving items behind saying two strong men could not get them through doorways, later finding that one strong man managed to do just that alone! Things therefore being left behind.
On arrival saying the large chest they brought down the stairs in an similar property could not go up the stairs, but then finding when you insisted they would, they did after all.
Worst of all: the patronising uncaring manner of some of the customer service team, but overall the strategy not to resolve your complaint, rather to diminish it and defend themselves regardless.

If things go wrong, don't expect any level of resolution. And if you post a poor review, they will say they have tried to contact you and you have not responded.

A very stressful experience I would not wish to repeat or share and so my advice is to find a removal company that can be relied on to communicate properly.

Service cost: £300

I can’t express how disappointed I was with the service re my removal on 1 Feb 20 from London, to N Yorkshire. The van did not arrive until 9.30 (agreed time was between 8 and 9.am). The loading was careless. The dismantling of my sofa bed similar - no parts were tied up and put together in any order. I’ve no idea how much is either damaged or lost or how it will ever be reconstructed. They forgot the wardrobe boxes and squashed expensive coats (some suede or leather- they will be ruined), dresses and other items into 2 small boxes as a ridiculous -The driver insisted on driving 200 plus miles north that same day. This was not what I had agreed/understood or arranged. The plan had been to store until 2 Feb when the items would be driven to their destination. I had to quickly check that my friends would be in situ at the delivery point. And race up there myself with no breaks, to be present to try to supervise/oversee.. Despite my informing them clearly that the GPS and mobile signal would be lost when they reached a certain point in Yorkshire - and handing them well ordered, clear directions on paper for them to use, they got lost and my friends at the delivery point had to drive out to find them - after well over an hour of waiting for them to arrive. By this time it was very late. The driver was tired, grumpier and even less helpful than he had been at the beginning of the day. My belongings were chucked carelessly into the store and I couldn’t properly oversee that, as they were going so fast - and it was dark - all this doubtless to the detriment of the condition of most items. The sofa bed mattresses, I understood, would be covered. They weren’t. Fragile items were stacked precariously. They were tired- as I said (and so was I) because they hadn’t adhered to the original plan (storing overnight and driving up the next day).
’m angry that their work was so sloppy and fear for the state of all my belongings. No packing materials were used at all in any of my items, apart from ta bit of bubble wrap round the TV. Yet I paid £30 for those. The mattress/cushions on the sofa bed were not protected at all. I was also being continually told by that I had too much stuff and that, as he may pick up another job en route, he might not be able to take all mine (NOT the agreement) and that I may have to pay extra because of this (again, NOT what was agreed - see details of the job as organised.). I recall being particularly careful about confirming that. You explained that the number of boxes was more related to the size of vehicle required, that the quote would not alter - and re. picking up another job on the way - my understanding was that the removal services would be dedicated to my move alone for Saturday 1st and Sunday 2nd February 20. In the event, the price did not alter, just the time frame, but mentioning another possible job in tandem with this one was a major concern for me half way through loading up. I can’t describe how upsetting it has been to have my goods and valuables treated with such disrespect and to be subjected to such difficulties. My complaints to the company have fallen on deaf ears, with a meagre 10% offered as refund. This will barely cover the cost of the mission packing materials. Do not use this company!!

Service cost: £770

This is a negative feedback about my experience with anyvan.
It was booked for yesterday at 1pm (they already said that the window will be between 1 and 3 pm).
After 2 I started checking the ETA and every half an hour there was an update about delay on top of delays.
Eventually, they called me at 5pm telling me that my driver had a problem with the tyre and they proposed to do the service another day.
There was no potion for me becuase I had to move that day.
So, they called another driver that came after almost an hour and half.
So, the total delay was of more than 6 hours.
Today I write a complaint and the only thing the proposed was a ridiculous 10 pounds of refund.
I replied telling them that for 6 hours, plus the incovenient of the saturday evening and all the additional cost afforded it was not enough.
They replied to my email saying in a very fake polite way, that the amount proposed was the only thing they will do.

Service cost: £122

If there was no star, I would award zero star. Why. Arrived 2 & half hours late. 1 of my personal bags was missing. Anyvan response was lousy. We have checked courier and he says he delivered all bags. I was at the collection & delivery address.Do not use. If you do take photographic evidence of all stuff u load & unload.
Use at your risk. Will never use again. They should audit. 8 items loaded. 8 items unloaded.


My booking order reference: 8 personal bags from London to Ipswich. Paid £81.00
Reference : Av 635 0288.

Service cost: £8100

Accepted quote for jbmovers for move from uk to Southern Ireland soon after accepted quote we could not get anyone to answer calls or reply to emails over our concerns that truck they had was not big enough days before we got email from Bryan Parle from what we found out on morning of move was now HPS transport as jbmovers had broken up as a company after accepting our job.
Moving day was a disaster because of their stupidity and unprofessional way of knowing their job, even though we had to pay extra days before move to get bigger truck they could not get all our stuff into truck dispite arriving at 7.30am 3pm they discovered this when I arrived at house 28july I was shocked at the amount of oil damage on item and breakages that I'm still finding they had not brought covers to cover anything and packed things in an unprofessional way antiques were broken that belonged to my husband s mother and now they are harressing us for more money for their lack of ability to do job we paid them to do !!

Service cost: £2700

I used this site to book a removal from the continent to the UK. Having found a suitable - and excellent - contractor, Anyvan.com requested a GBP300 deposit to secure the contract. This is a complete misrepresentation and my lawyer will be following up. That money was in no way a deposit for the removal company, it was an apparently non-refundable commission for Anyvan.com based on the estimate of the volume of the goods I was moving. This is a scurrilous business practice and, given the exemplary hard work and the hours put in by the removal company I contracted with, who for all their hard work received scarcely 40% more than Anyvan.com took in commission, I would advise all users simply to use word of mouth or to search elsewhere online for reputable removal companies.

Service cost: £900

I found Anyvan and the company they chose to do my international move totaly unprofessional! The 875 euro of deposit was just to book the company they thought was the best for our full house moving.. Bad choice! Well the company Gogood was terrible, men arrived without packing items, I had to run to the store to buy tape. Despite the extra space they let me book (5! trucks), they badly damaged our expensive furnitures on the way. The trucks had plastic covers and some of the book boxes were soacked in the rain. They told me in the quotation and contract that I had insurance but I never saw it even when requested. Once I complained and sent pictures of my furnitures before and after the move, they bought time and finally they just stopped answering..also Anyvan that accepted to help, did not do anything!
Bottom line, now I have furniture that need to be repaired after I spent so much money and I have no way to complain anymore if not through my lawyer. not really a professional way to do business. Beware, do NOT pick Anyvan or Gogood for your move!

Service cost: €8800