AnyVan

Would love to comment on their service but they never turned up. And the only thing stolen is my deposit which they have not returned yet. Terrible customer service. Avoid - the worst and I agree with previous reviews about honesty and the lack of it

The sales guy is not even bothering to return my calls or deposit

I was stranded on a Saturday morning with my family including my two year old son all packed and ready to go and the van didn't turn up. When I called I got some lame excuse that they only worked Monday to Friday and that customer services ( ha ha) couldn't access the system with my booking. I was told to call back Monday morning..very funny not

Terrible company and terrible service - avoid avoid avoid.

Service cost: £400

I posted a job for quotes. One of the quotes came back asking me for further information that I had actually put in the 'further information' section on the website. When I went in to check my entry - most of that information wasn't there. I rang 'anyvan' and got the response "Oh yes, I can see all the information here, I don't know why it hasn't all loaded up".. no suggestion of dealing with this problem of the website.

This meant that none of the quotes that I got were of any use as the quoters didn't have the full information.

I rang one of the numbers listed on a quotation and the number turned out to be some freelance person answering the phone for 'anyvan'. I told this person the full information and asked to know what dates the van would be available to do the job. The freelance person said she would pass the query on. She rang me back 10.30pm at night! I was not pleased. She also said the quote would actually be 50% higher than the written quote.

I wouldn't bother with this site ever again.

Service cost: £29

See below my experience with AnyVan.. and surprise surpise, they did nothing about it. DO NOT USE THEM.

I am writing in relation to my recent experience with your business, Any Van. On Saturday 7 May at 3.30pm/4pm, I was expecting to move to a new property in X from X. I had made my Any Van booking on Friday 6 May via an agent named Sam, who took my £15 deposit and provided the driver's personal number. Understandably, during that call, I was reassured that this time was set in stone and obviously ensured I was packed and ready to go accordingly.

However, at no point was I sent a confirmation email, so I took it upon myself to text my driver at 2pm Saturday. On doing so, he called me instantly and insisted he was not familiar with the booking and was instead in Southampton. Although he mentioned he could reach me to do the job at 6pm, this was obviously going to be two hours later than the confirmed booking. 

It was at this point I called Any Van to find out why my job had not been booked and also requested an alternative driver, having already had to waste 20 further minutes of my time on the hold line. I was finally put through to an extremely unhelpful agent who quite frankly lacked any kind of customer service skills. Given the awful experience I'd been given so far, I would have at least expected an apology, which I did not receive. I also was not given any kind of explanation as to why I was finding myself without a driver.

After another ten minutes, I was called by a man claiming to be my new driver. Again, I was shocked by his tone and approach to customer service but on the other hand happy that he was going to be at my property for 4pm. On arrival he was not only unfriendly but particularly unhelpful, making the situation very uncomfortable. Having explained that unfortunately there was no lift, he sighed and complained despite me having very few belongings and nothing of considerable weight - I even helped to carry some of my belongings. He himself even tried to contact you to complain but gave up given the ridiculous hold time involved. It was at this moment that he explained we would have to come to an "arrangement" given he was not aware there would be stairs involved. He also requested that I pay him more money on the spot, which understandably I was not prepared to do given a fee had been agreed with your agent.

It was during the payment conversation that the driver then became agitated and particularly unpleasant, if not threatening. As a young female moving on my own given my family are situated abroad, I put my trust in businesses like yours to make the move as painless and quick as possible. I do not expect to feel threatened on my own property! Not only was he shouting at me and demanding more money, he then started carrying my boxes back up the stairs, leaving them on various levels of the building and even outside. By this point, I was understandably visibly upset as I felt very vulnerable as there was no one nearby to help me. Despite me instructing him to leave my belongings, he ignored me and continued to destructively move my valuables around. In fact, I felt so threatened and so distraught I contacted the police- an action I did not take lightly. Once he had finished pointlessly moving my things back up the stairs, he left and I was left for two hours outside in order to protect my belongings he'd left there, as there were too many items for me to carry alone and quite rightly did not want to leave them unattended. I cannot imagine this is the service you promise or expect to give your clients? And there is no doubt this is a service I expect to pay for!

After this ordeal, I resorted to calling Any Van again - by this point it is 4.30pm and I should have been en route to my new property. I was very upset and in shock that one of your valued and trusted drivers would behave in such a manner but instead of receiving immediate attention, I had to wait on hold AGAIN. The apology I received from your agent was particularly insincere despite me obviously being very shaken up - as you can see there was quite a pattern in the diabolical customer service I received along the way.

In the meantime, I had text the original driver to see if he was available and luckily he was, although not until 6.30pm - a considerable time after my original booking time. Not only had half of my day been wasted, I had been verbally abused and felt threatened, but I was now also having to book my own driver - should this not be the role of Any Van?

Overall, something that was meant to be an exciting new chapter, turned out be a horrible experience due to the ill service I received from Any Van. Subsequently, I will not ever be using your service again, nor would I recommend it to any of my associates.

Service cost: £45

Horrible experience with Anyvan, driver never came, keeps making excuses why he can't come to complete the removal service. Been over 3 weeks and the service has still not been provided, asked for money back and the driver was aggressive and rude. Wasted so much time on this, also took days off work for removal van man to come but he never did. In total he tried to reschedule 5 times, it was such a stressful experience. I would recommend people to get removal vans from word of mouth or more reliable sources and not from Anyvan, do not trust the feedbacks on Anyvan - the removal van guy can delete your bad feedbacks.

Service cost: £105

Posted a job on Anyvan..to collect a chest of drawers purchased on eBay and delivery to my home. Anyvan cost was £57 which seemed OK and was paid in advance. But I had to give a 3 DAY WINDOW. That was fine with me as I work from home. When posting the job on Anyvan I clearly included in the message for the driver to contact the person at the collection address ASAP..he didn't. He contacted them at 8.00pm to advise he would collect the next day at 4.00pm which they couldn't agree to. Contacted Anyvan who say no refund. I might accept paying a cancellation fee. In my case there has been no service provided whatever and yet there is a full charge for that. I just can't see why Anyvan should be £57 better off for doing absolutely nothing..

Service cost: £570

Never EVER again! Unreliable and incompetent are two words I would use to describe Anyvan. My booking today was a disaster! Their customer service makes false agreements, they got their call sheet wrong, so the driver was calling the drop-off number about the pick-up timings/details, and even the booking process was stressful and frustrating.

This isn't the first time I've had issues with Anyvan. I used them for a job in August 2017 and it was SO difficult and their were issues with the entire booking and execution. I ended up paying extra and using Addison Lee's service and it ran so smoothly.

The only reason I decided to give them another try was because it was quite a bit cheaper, but NEVER again! I've learned my lesson.

My advice is to pay extra for a more reliable, trustworthy service.

Service cost: £110

Booked through AnyVan to get a car collected and to be taken to the port. Driver did never reach garage, he states wrong post code but garage reassured me that they have spoken with him and given right post code. Never turn up. So ship gone, have to book new shipment.
AnyVan have a no refund policy, even if the service doesn't happen. They offer rescheduling the job, at a cost of £55.00 that is.
Very poor customer service. I choose any van because was slightly cheaper (by £15.00) but if I had known about their services and policies I would have never booked with them. I had used Car Transporters for over 2 years and first and last time through AnyVan.

Very unprofessional.

Service cost: £111