America First Moving

America First Moving made what could’ve been a stressful day feel like a breeze. I was moving from Tampa to Orlando, and their team showed up early, fully prepared, and with great attitudes. They packed everything with so much care—even my awkward-shaped furniture and electronics were handled like fragile antiques. What stood out most was their speed without sacrificing quality. I didn’t have to lift a finger. Definitely the most professional moving service I’ve worked with in Florida!

Move size: 2 Bedroom Home Service cost: $560

If you are thinking about using this company I recommend that you run for the hills. I thought I was savvy but people, I was conned. DO NOT USE THIS COMPANY, unless you want to be swindled, robbed, and gaslighted. Unless you don’t mind using the LEAST professional movers, if you don’t mind being scammed, if you don’t mind your things missing and broken.

The packing was careless to the point of negligence: nearly all the boxes arrived completely crushed; the delivery crew themselves remarked they had never seen packing done so unprofessionally. Many fragile, valuable, and irreplaceable items were destroyed.

The movers also arrived unprepared, without any packing materials, even though I had paid a significant amount to have them pack me. They tried to convince me this was “normal,” but ultimately had to leave for two hours to buy packing supplies—despite there being nowhere nearby to purchase them. This delayed the move and dragged it late into the night.

In one especially egregious case, they forced a $4,000 Sleep Number mattress into a wardrobe box because they did not have the proper mattress carton. By the time it was unpacked a month later, it was completely ruined.

Delivery was no better. The truck was impounded en route. When they finally arrived, they wanted to begin unloading at 9:00 p.m. I refused, and we agreed on a 7:00 a.m. start the next morning — but they did not arrive until 10:00 a.m.

To make matters worse, one box containing shattered glass was never delivered at all—it was left behind in the warehouse. Essential hardware for my TV and tables was misplaced, only to turn up much later in a random box.

On top of all this, I was charged an extra $1,500 beyond the agreed price, even though every item was listed on the inventory sheet. I went through the inventory list 3 times. The list matched what was moved and I was still charged. You are a prisoner. You have no choice but to pay. When I questioned the charge, the company dismissed my concerns and insisted this was “standard,” which I believe was misleading and dishonest.

And the insurance. What a joke. Oh, but their sales people are good. They will promise you everything. Don’t be fooled.

Overall, my experience was extremely negative, and I strongly caution others against using this company.

I only hope time will help me forget this moving company and get over the trauma of having to deal with them. I urge you - learn from my mistakes.

Move size: 3 Bedroom Home Service cost: $10670

I recently used this moving company and had an excellent experience. The crew arrived on time, worked efficiently, and treated all of my belongings with care. They wrapped fragile items, protected my floors and walls, and made sure everything was loaded and unloaded without any damage. Communication was clear and professional throughout the entire process and the team maintained a positive attitude during heavy lifting and tight spaces. Their attention to detail and willingness to go the extra mile ensured everything was placed exactly where I wanted it. The pricing was fair and there were no surprises. I recommend this company to anyone needing a reliable, hardworking, and trustworthy moving service. I will definitely use them again in the future.

Move size: 2 Bedroom Home Service cost: $700

Moving from Orlando to Fort Lauderdale was made completely stress-free thanks to this amazing company. From the very beginning, their team was incredibly organized and efficient, ensuring every item was packed securely and with great care. They went above and beyond to handle fragile items, wrapping them meticulously. What truly stood out, though, was their friendly attitude. The movers were not just professionals; they made the whole experience enjoyable, bringing a sense of calm and humor to what could have been a hectic day. It felt like having a trusted friend help with the move. I couldn't have asked for a better experience!

Move size: 3 Bedroom Home Service cost: $1500

I recently made the big move from Jacksonville to Sarasota, and I couldn’t be more impressed with the team that helped me through the entire process. From the very beginning, they were incredibly professional and attentive, answering all of my questions and making sure I felt comfortable every step of the way. They took the time to explain the details of the move, provided clear timelines, and were always available to address any concerns I had. Throughout the entire moving process, they kept me updated on the status, so I never felt out of the loop. What really stood out was how careful they were with my belongings—every item was packed with care, and when it arrived in Sarasota, not a single thing was damaged. It was such a smooth and stress-free experience, and I’m so grateful for their excellent service!

Move size: 4 Bedroom Home Service cost: $2100

The movers were absolutely fantastic, making my transition from Tampa to Naples smooth and effortless. From the start, their efficiency and professionalism were evident. They arrived on time, carefully assessed everything that needed to be moved, and worked together seamlessly to ensure that each item was packed and loaded with care. Throughout the entire process, they remained polite, courteous, and incredibly attentive to my needs, which made the experience stress-free. I was amazed by how quickly they worked without sacrificing the safety or security of my belongings. Not only did they complete the move ahead of schedule, but everything arrived in perfect condition. It’s clear that this team is highly skilled and truly values their customers. I couldn’t have asked for a better moving experience!

Move size: 2 Bedroom Home Service cost: $950

My experience with America First Moving proved to be a stressful, costly, and infuriating fiasco.

On July 3, I was contacted by a representative from America First Moving, a moving broker based in Deerfield Beach, Florida, in response to my online bid for movers to transport the contents of my one-bedroom apartment from New York City to Lake Worth, Florida. I advised the representative (Kassandra) that my move included personal items packaged in shipping containers, and did not include any furniture other than a small wooden chest. Kassandra quoted a cost of $1855.01. I immediately paid $661.91 by credit card, and was advised by America First to pay the remaining $1193.10 to the mover in cash. Pickup was scheduled for August 8. I signed the contract, which provided for a move of up to 300 cubic feet of items.

On August 7, an America First representative named Eric contacted me to conduct a verbal 'walk through' of my items. Prior to the call, I dutifully measured all of the containers, and advised Eric the contents measured 240 cubic feet, well below the 300 cubic feet provided for in the contract. Despite this, Eric demanded that I pay another $595.71 on my credit card - even though he couldn't observe the items - disingenuously claiming that since some of the items were not perfectly square, that there would be 'dead space' in the moving van, requiring the extra fee. I reluctantly submitted to this extortion, because the move was scheduled for the next day.

On August 8, the movers arrived hours after the agreed-upon time. My heart sank when I looked out of my apartment and saw a rental truck: only at that point did I realize that America First aren't movers, but are instead moving brokers, sub-contracting the move to others. Had the above reps from America First had the integrity to tell me this, I would not have patronized America First. When Sam (the driver) arrived into my apartment, he took one cursory glance at the items, and within seconds - and without any explanation - demanded a further $620.00 in cash, in addition to my paying the existing charge of $1193.10. I was forced to submit a second time to America First's extortion.

On August 9, I reached out to an America First representative named Danielle to complain about being charged the extra $595.71 and $620.00. She advised she would escalate the matter to management, but I never heard back from anyone at America First.

My items arrived into Lake Worth on August 24 on a large tractor-trailer laden with the contents from other people's moves. The driver (Ahmed) was alone, and thus forced to move the items himself. Ahmed called me the next day advising that he had mistakenly not delivered four of my boxes. I received them on August 26.

On August 28, I conducted an exhaustive inventory of the delivered items and discovered that one of my containers was missing. I immediately reached out to Kassandra, Ahmed, and America First's dispatch, but received no response or resolution to my being overcharged, or to my request for a search of my missing container, which was clearly marked with my address and identified as 'box 46'. Given that my items were placed in a large tractor trailer with no obvious separation from other people's belongings, I'm not surprised one of my containers went missing.

I successfully disputed the August 7 charge of $595.71 with my credit card issuer, and will be filing a complaint with the FMCSA, the Federal Motor Carrier Safety Administration. I would like America First to refund the $620 wrongly charged by the driver. I would also like America First to make an effort to locate my missing container or to compensate me for the contents therein.

Move size: 1 Bedroom Home Service cost: $3000

America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additionally, they and their subsidiaries (AMB Moving and Storage Inc. and Sorto Express Transportation Inc.) will hold your belongings hostage, with little to no support from anyone in resolving these issues. Only "give us what we want, how we want it."

The company outsources its moves to third-party contractors, who in turn hire day laborers from in front of Home Depot, making it difficult to track shipments or hold anyone accountable. I’ve been waiting months for my belongings; I’m being pressured into paying additional fees before they’ll deliver my belongings. This is a scam company; they will lie and agree to any request to get your business, then bait and switch and provide nothing promised in the contract or via phone. I never authorized them to place my belongings in storage; they’re holding my items hostage and charging me storage fees for it.

They took what they wanted out of my storage and left the rest, saying the whole truck wasn’t allocated to me. I’m still paying for a $500-a-month storage unit and have to hire another moving company and fly back to Las Vegas. They tried to overcharge me at pickup after my belongings had been loaded onto the truck. They forged a document; this is identity theft.

Forget about those professional movers they raved about; they hire day laborers from in front of Home Depot. There are no professional movers. Only God knows who they have handling your belongings and in your home.

Most of all, America First Moving has a pattern of deceptive pricing, poor communication, and lack of accountability, leading to a highly frustrating experience. If you bring up their dishonesty, they’ll deflect and only talk about extorting money from you. They or their subsidiaries won’t give me the correct billing. America First Moving Services didn’t provide any of what I contracted them to do. I had to involve the bank, and they returned the deposit that is allocated for them, only to add it back to the balance. A refund is just that, a refund. If they thought they deserved the money, they would have fought it at the bank, like every other legitimate business, not refunded and added it back to the bill.

This is the worst company I’ve ever had to deal with. If you're considering them as a moving company, it may be best to explore other options with better reputations.

Warning: Avoid them at all costs!!! Save yourself time, money, and your sanity.

Move size: 4+ Bedroom Home Service cost: $10882