America First Moving

TOTAL SCAM!!!! This company is a joke. They are brokers, so they contract out. Everything they tell you means nothing. Whatever contract you sign with them means nothing. The only thing that matters is the contract you sign with an actual moving company ( that you don't choose) and you don't sign their contract until all your things are loaded. Moved from AZ to SC, America First told us our things would be here 5 days after pick up. The actual moving company told us at pick up it would be 22 business days. At that piont, we had no other options. Also, they call two days prior for an accurate item and box count to sure up your estimate. When the moving company arrived our estimate doubled. Again we were moving and had no options. Total bate and switch.

Move size: 2 Bedroom Home Service cost: $10500

1) I was charged $743.74 more for alleged “extra space needed for 150cft” that wasn’t needed. I used to run dispatch for my truck driver friend on the weekends while in school. My stuff could easily fit in 300cft. I was charged for close to 800 cft. But my stuff was actually shoved into 300cft and I have pictures and video to show it

2) my furniture arrived completely beat up and destroyed

3) my furniture was indeed delivered by a company that wasn’t Jackson Movers, making the claim you’re NOT brokers a complete lie

4) was yelled at by billing person for trying to pay by calling/ emailing and texting

5) missed the 21-day mark and if I hadn’t been diligent about following up, wouldn’t have ever been on the schedule

6) rude movers who did not like me asking questions and huff and puff when I tell them where things go

7) completely destroyed my plants trying to park the truck and almost totaled my car

8) Demanded payment before even parking the truck

These are my true observations and I’ll be leaving honest reviews in all platforms with my pictures. I would not choose your company even for junk removal. Not to mention I was told I’d have a weekend delivery with a 48-hour heads up and I was given less than 24hours notice from an unknown caller who said my delivery would be 3 to 5 the next day. They showed up at 5:12 and started ordering me to pay and lock my 2 small and friendly dogs in a restroom. Delivery people completely destroyed and textured my newly installed flooring and scratched and stained my newly painted walls. One was on his phone the whole time while the other snapped “no” for every answer.

Move size: 2 Bedroom Home Service cost: $3800

***RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY***

America First Movers took 44 business days (65 calendar days) from our first available delivery date for them to deliver our belongings from WA to AZ. Below you will find the facts along with my thoughts following. Suffice it to say, this is NOT a trustworthy company as we were literally lied to multiple times through the process and NO ONE should use this company for their moving needs. The company wouldn’t even bother to fairly compensate me for the extreme trauma they put me and my family through. I’m a believer that things can always be made right, but after several months, it is clear that this company has no desire to make things right, they just want to get your non-refundable deposit, get you stuck with them, and screw you over however they can. I can confidently say that any 5-star review for this company is completely fake.

Here are the facts:

- Belongings picked up on 6/5/23 with a first available delivery date of 6/16/23.

- They said they legally have 30 business until they compensate us in an amount of $15 - $30 per day beyond the first available delivery date. 30 business days following 6/16 would be 7/31, accounting for 7/4 as a non-business day.

- We did not receive our belongings until 8/20/23 - 44 business days/65 calendar days from 6/16/23

- Several items arrived beyond repair or did not arrive at all

- The company they use to compensate for loss/damages offered me $74.00 for the loss/damage incurred (for reference, there was thousands of dollars worth of loss/damage done to our belongings)

Every time I was on the phone with them, I was always told essentially the same thing - that my case was being worked on - always kicking the can down the road. On Friday, July 21st, 2023 (5 weeks from first delivery date), I was told “they are loading the truck and traveling this weekend” - finally some relief! Little did I know that they were simply kicking the can down the road once again. I call Monday, July 24th, 2023 because I had not received a call that the moving truck had left yet and wouldn’t you believe it? I’m told that the moving company is “working on a plan” - so now not only was the can is kicked down the road once again, I was literally lied to. The week of July 24th thru July 28th I was told several more times that the truck was going to be loaded and on its way that week. However, I did not receive my belongs that week, so lied to a SECOND time. I called on Monday, July, 31st and was told that the truck was on its way - great! I called at about 11am on Tuesday, August 1st confirming that the truck was still on its way and I was told that the truck had not been loaded - so I was lied to a THIRD time.

Additionally, my original “binding estimate” (which is apparently in no way at all binding) increased by THOUSANDS of dollars - somewhere in the vicinity of a 75% increase, even though I did not increase the cubic footage by 75%, or even close to that. When my items were picked up, the four men were nice enough, although they did DROP my washing machine upon moving it from the laundry room to the truck, I literally watched water leak out of it, and they said “oh it’s no big deal, it’s just excess water in the line.” Luckily it actually works. When I went to sign the litany of documents, you’re pretty much stuck - they know you have no other choice other than to sign the documents and they can play with the cost however they see fit - very shady (and, my all-in cost ended up increasing by thousands - by roughly $4,800, from $7,750 to $12,550) - and I genuinely felt like I was signing under duress because, well, I needed my stuff moved and didn’t have any other option at that point as the sale of our house was closing the next day.

Upon delivery to our new house in AZ, once belongings were delivered, it looked as if they had just thrown everything into the truck - our items were not treated well. Once everything was delivered into our house, I noticed only 2 of the 3 pieces of our 3-piece sectional was in our house. I had to physically go into the truck and noticed that one piece to our sectional was strapped in with SOMEONE ELSE’S load. Had I not gone into the truck to make sure we got everything and happened to notice that it was with someone else’s load, we would have only had 2 of the 3 pieces of our couch. Moreover, our sectional has tears that are beyond repair.

This is not a trustworthy company. Frankly they shouldn’t even be in business. I’m glad we actually ended up just getting our stuff, but I wouldn’t be surprised if there have been several families who have been scammed out of their belongings and taken advantage of. This is the WORST moving experience I have ever experienced. If you’ve already paid a deposit to this company, take the loss and go find another company, pay a little more in the long run, who will treat your stuff the same way they would want their stuff treated.

Move size: 4 Bedroom Home Service cost: $12550

BEWARE DO NOT USE THIS COMPANY!!

There is so much that went wrong, the driver was 4 hours late did not call or anything. I tried to cancel the supervisor I spoke to was extremely rude and refused to let me cancel. Let's not forget the price went up 3 times AFTER I sent pictures of everything I first spoke with Jonathan who gave me the first initial quote and I was fine with that quote, then I spoke to Eric who then advised me the quote would go up by 3k, then I spoke to someone else and they advised the price would go up another 2k so it from the initial 3600 to over 10 k to move. When I tried to cancel I wouldn't get my deposit back even after the driver was late. The customer service sucks, and pricing just keeps going up.. DO NOT USE THIS COMPANY THEY ARE NOT RELIABLE AND WILL JUST GO UP ON PRICE AFTER SIGNING A CONTRACT.

Move size: 2 Bedroom Home Service cost: $10000