America First Moving

They ruined my move from California to Texas. Original quote est. 1700 final invoice 2700 est all additional fees I was not informed about.

All damages faced:

1.) lost my screws to the bed they broke down so they could not reassemble it completely.

2.) lost two rugs 10x16 and 6x9

3.) broke my full length mirror. I paid additional fees for mirror boxes yet the boxes were square that they put into a makeshift card board front and tied two mirrors together. Obviously one broke!

4.) broke my ottoman- the heal

5.) cracked my end table granite top and tried to hot glue it back together.

When the movers came to my home, I felt I was being scammed. Their priority was to inform me of all the additional costs, then with delinquency, dismissive and a careless attitude miss packed all my large furniture items. I have faced an est. of 600.00 damages. The company does not cover damages, so it looks like I will not get any retribution.

Please save yourself the heartache! Do not use them!

Move size: 1 Bedroom Home Service cost: $2800

I am not surprised to see other negative reviews on this company and I'm not going to stop until they're held accountable. There are too many accounts online accusing them of wrongdoing. I originally paid them. They sent out a scam company to collect my things. The scam company -Barahones Moving had all kind of strikes and flags against them. Visa did not allow the payment to go through. There was also a third company - Firstline Moving. To make a long story short. I was told they'd accept a credit card. The companies they hired to move my things were not capable of accepting credit cards. I should have been told this upfront.

They presented faulty balled up paperwork(see PDF) collected my things from my home and left! I then received frantic calls from Visa about fraudulent charges on my card. It was the company America's First Moving hired to move my things. The Actual company -America's First basically was done once the paperwork was filled out but I decided since they'd lied to me and had my things stolen, I stopped payment on them. Actually Visa did. I had new cards issued. They'll come on here and say I committed "fraud" or whatever. That's a lie. They hire fraudulent companies to move people. What'd I look like sending payment to a company that has been deemed a scammer. You can look upUGCcontent on Google, Tik Tok and basically any other platform. This is NOT a reliable company. Igf you want your job contracted out to scammers, go right ahead but be warned. It's not a reliable business.

Move size: 3 Bedroom Home Service cost: $2437

This company contracts out to your pick and delivery people, so your actual movers are not with who you hired. On delivery day, they decided that the truck was "too large to come to my community." They charged me an addituon $580 .

When I got upset and expressed my objections, two so-called supervisors responded with rude condecending remarks, refused to escalate my call, and provided the worst customer experience that I've ever had, in my 57 yrs of life. I believe my move was underbidded and they decided to get me on the delivery side. Quoted $3300, paid $4000.00

Move size: 2 Bedroom Home Service cost: $4000

On July 11th I spoke with a man named chris baker who I have to come realize sweet talked and manipulated me into hiring this company for my sons move from New Jersey to Florida for college. I did not realize that I was using a broker at the time. He moves you through the contract quickly in an effort to not see all the fine print. I was told that August 5th was the pick up date to ensure a delivery for the 13th through 15th. They did not give me a choice with the pick up date. I called and emailed them many times between the 5th and 13th to confirm the date of delivery but no one answered me until yesterday. I have called them twice today and the second time I was told that they don’t have the load ticket for my belongings. They keep telling me they are working on it. Meanwhile my son has all his furniture, all his clothes and everything he needs to start the semester on Monday in the moving truck. I am so disappointed in this company. I have read some reviews that are stating they have experienced the same situation. When I call they belittle me and do not care of our situation. They just keep quoting the contract and say nothing about the facts that were told to us regarding delivery. Additionally the charged me additional money for booking with them. A cost that was never told to me until they took all my belongings. Save yourself ALOT of stress,money and aggravation…..don’t book with these people.

Move size: Studio Service cost: $2400

I wish more than anything I had read some of these reviews before I payed this company to move for me.

The original representative gets on the phone and quotes you very low on purpose, omitting certain items, and estimating everything on the bottom side so that they'll get you to put down a deposit. I asked for clarification multiple times on what he needed an inventory of, And he assured me that it was only the very large items and didn't even ask for the size of boxes. Or any specific information about the items and quoted me $2200. They'll then call you 3 days before they pick up and your quote will triple because The new representative will want every single individual item going on the truck, even to the point of measuring length and width of every item, But they know they have you on the hook because you can't get your deposit back by this point.

The company gave me a pickup window from 5 to 8 on a Thursday. I waited around for them and they didn't arrive, They then told me they'd be there the next day, waited around all day and they never arrived. Finally, on the third day they arrived but in the only window on thenow third day that I said that I couldn't be there. I then had to miss a family birthday party for them to load up all the stuff, I witnessed them break a desk as they loaded it and they just tried to ignore it. They then told me that they misquoted me again and it was going to be another $1,500 on top of what they had already tripled.

We call customer service with my wife in tears because we can't afford all of this. They agree to take $800 off (A laughable amount after all they've done and we are still paying $700 more than the second larger quote)

I told every rep when I needed my things delivered and They all assured me that even though the contract says they legally have 30 days, that was just to protect them legally and because our distance was fairly short (550 miles) that they would shoot for the first available delivery day Or at least very close to it. They said however I needed to talk to the driver about delivery when they arrived, so I spoke to the driver and told them one the day I needed it delivered. He said they would shoot for that and it might be a few days later but heavily implied it would be on the day or very close to it.

Now that they have our things, we are over a week past the delivery date and when we call we get nothing but irritated customer service representatives who act like we're in the wrong for calling and asking. They basically told us that in the fine print of the contract they have 30 business days to deliver our items and that we should just suck it up because they can get here whenever they feel like getting here, So my wife and I are now living on an air mattress in a completely empty house for who knows how long.

My wife and I are absolutely sick over the amount of money this company has stolen from us only for them to be unhelpful, un-empathetic, at best incompetent and at worst deliberately deceitful.

I'm wringing my hands over what my belongings are going to look like when they arrive because I have no doubt they'll be mangled.

Will update on delivery.

If you're considering this company run far far away!

Move size: 3 Bedroom Home Service cost: $4500