American Standard Moving & Storage

We needed to move our household items to two separate locations. I called American Standard Moving after reading reviews. They seemed to be a very professional. Their truck and movers showed up precisely as requested right on time. They loaded my garage storage in 3 hours and our furniture from the storage space in 2 hours. They delivered and unloaded our possessions and re-assembled everything. They were very nice and accommodated all of our wishes. We were unsure of where items were going and moved them from room to room several times. I felt like a pain, but we are not capable of moving heavy items. The guys did it with a smile on their face and never complained. Everything exactly like clockwork.

Move size: 2 Bedroom Home Service cost: $5000

My experience with this company has been really great! They are very reliable and trustworthy. Orlando and David were our movers, and they did an excellent job when they showed up. They were very kind, professional and even patient with me when I got things confused. Customer service was very responsive. These guys helped us move furniture between three different houses, which was a big job. Everything went very well! I highly recommend American Standard Moving to set up your move!

Move size: 2 Bedroom Home Service cost: $3700

American Standard Moving and Storage was excellent. The estimate was exactly what we paid, the time estimate was accurate and we were not pressured about extras. The crew they sent to us came on time, worked quickly and carefully and unloaded the same way. They were extremely professional and polite. Could not have asked for a better experience. Would highly recommend this company to you guys. Was a little more expensive than expected considering I got quotes $500 cheaper etc. But I am glad I chose this company.

Move size: 2 Bedroom Home Service cost: $4500

My girlfriend and I were planning a 2500 mile move. We found American Standard Moving (ASMS). We had never worked with movers before and were not aware there was such a thing as a moving broker. The people we talked with through ASMS never mentioned they were a broker until things started going badly. They were deceptive, manipulative, and dishonest from the start.

It started with multiple phone calls every day after we used a moving company search engine. They used high pressure tactics to get us to sign contracts without reading them, saying things like "we need to sign this as fast as possible because we have a truck coming through your area in a few days that could pick you up, but only if you sign it now.” They used our schedule as a manipulation tool, stating that we "probably would have to change (our) schedule” if we didn’t sign right away.They encouraged us to skip reading the contract and to scroll straight down to the inventory they manually entered at the bottom. They did not talk about any of the stipulations in the contract. They claimed they “properly” disclosed all of this information during disputing the credit card charges.

As soon as we paid the first deposit of $1000, they were suddenly hard to reach even though they had been calling at least twice a day until we paid the deposit. They didn't know when "their" movers would be out, and they regularly refused to answer questions about the move, stating that "dispatch is handling that now and we can't see their systems." We got the run around for a few weeks until they finally said we had to do another inventory, at which point they raised the price from $2800 to $3800. We paid another $700 at that point. They verbally promised to send “their most professional men," still never mentioning that they were NOT a moving company. They also verbally promised that we would hear from them at minimum 1 week before the move date. We didn't hear from them until the day before the move when they stated that we would owe them another $1100 in cash or check on arrival.

It was at this point that we decided to cancel the move and use somebody more trustworthy and communicative. We called back and suddenly the price was $8000 for our move.

I reached ASMS' customer service employee and told her that I felt strongly misled and that their services had been misrepresented to me. The woman I spoke to, “Stephanie,” escalated and started screaming at me, talking over me, and threatened to take me to court if I cancelled the move. I felt threatened and unsure of my options, but canceling was the better option versus letting someone take my belongings for an unknown amount of time for more than double what we had agreed on. I was VERY clear that these were my reasons for canceling.

I then filed disputes with Chase. The woman who I spoke to said her name was Stephanie, but on the paperwork they sent to Chase her name is now “Nicole,” and she blatantly lied and said I "refused to give a reason for cancellation." 2 months later, Chase sided with ASMS and let them keep our money even though no service was provided and they lied throughout the process.

We aren’t the only people going through this. They have many negative reviews at different websites with people reporting very similar predatory practices being done by ASMS. MyMovingReviews.com even noted that they saw many fake reviews all coming from the same IP address.

Per the Better Business Bureau, they have 33 complaints in the last year. For comparison, United Van Lines, a company with volume many times larger and with many years of service, has zero.

https://www.mymovingreviews.com/movers/american-standard-moving--and--storage-9070

https://www.bbb.org/us/fl/boca-raton/profile/moving-brokers/american-standard-moving-storage-inc-0633-90433989/complaints#264154859

https://www.retirementliving.com/reviews/american-standard-moving

https://www.mover.exposed/american-standard-moving-scam/.

Move size: 2 Bedroom Home Service cost: $8000

If I could give no stars that would be more accurate. Please don’t be tempted by their “rating” from others that reviewed and do not go with these guys. Worst experience ever!

Here are the facts:
1. They will give you a low quote originally only to add additional costs on the day of your move, leaving you with no choice but to pay it.
**Be sure to ask about and factor-in the additional $150 long haul cost (once for pick up and again for delivery - total $300), $370 shuttle cost, extra box and packing costs and any additional inventory costs.
2. They don’t tell you the exact date or time they’ll be there to pick up your stuff until 24 hours before the day of the move.
3. And they also don’t give you the exact time and date they can deliver your things until 24 hours before the day of delivery. Even though you tell them your preferred date, they completely ignore it and means nothing to them.
4. Their customer service is a joke and even after you call them to try and find out the dates of pick up and delivery, they say they’ll find out, but they don’t follow up at all.
**Even after repeatedly following up for a resolution, they suck at resolving anything.
5. Their packing job is horrible and you’re items will get dinged, ripped and damaged.
6. When unloading, they take apart everything and then do the worst job re-assembling the items they took apart, leaving you with extra screws/bolts and parts.
*They'll also try and duck out before reassembling everything they took apart so, make a note of what they took apart.
7. They’ll damage your hardwood floors and bang up your new place walls when unloading and the try to cover it up by placing your boxes over the area so you won’t see it until you move/unpack that box and they’re long gone.

In short, if you do for some reason decide to go with these guys..don’t say I didn’t warn you and enjoy the [EDIT] service and price gauge you’ll get.

Move size: 1 Bedroom Home Service cost: $2800

This will be a two part review. I was told my furniture would be here in 10-14 days. It has been 19 days. I called them and a very smug smarmy lady started to quote the DOT rules and regulations. Never mind what I was told. I told her I received a call ten days ago saying my furniture would be here today at the latest 11/4/19. It was picked up 10/16/19. She said nope. Then she said those aren’t “business days”. Really? So 14 days is really 15 business days which is really 21 days.
The price was average. They are a moving coordinator not a true moving company. As of now I would say look elsewhere. I will be back when my furniture arrives. For there sake it better not be one day later than the law allows.

Move size: 1 Bedroom Home Service cost: $2100

My experience with this company has been HORRIBLE! Whenever I call customer service they always talk over you and are extremely nasty. The company that is supposed to actually deliver my daughters furniture Insta-Movers has yet respond, they were given the correct dress to deliver to but yet when I call they have nothing on file for her delivery date and the dispatcher has no clue. Tried to call the initial salesman and he has not responded but yet I was told to contact him if I had any issues-I wold not recommend them to anyone not will I ever ever ever use them again!

Move size: 1 Bedroom Home Service cost: $2400

American Standard Moving has really helped me with this! Their customer service is great. From the initial call everything went well! The total estimate did not exceed what I was quoted.

I loved my daughter from PA to Brooklyn New York and was scared to hire some of the brokers calling me. Brian was great in guiding me through the process and customer service was great with my follow ups.

The movers did a great job and the total cost of $1577 to move her studio apartment saved me a ton vs renting a truck and having to fly out there to move her. The delivery did take a little over a week but hey! It was quite a distance so it was understandable. I will most definitely recommend American Standard!

Move size: 2 Bedroom Home Service cost: $1577