American Standard Moving & Storage

I called American Standard after it showed up on my email. I talked to Dennis Mitchell and he gave an estimate of $1900.00. I set the dateofpickupasAugust 27. When the movers arrived I asked for the bill of lading. They said they were waiting for a telephone call. They took everything out and gave me the bill which was $400.00 more. I am an 80 y/o widow going from one retirement home to another. My furnishings arrived on Sept. 27. They do not answer phone calls. My son finally talked to a nasty woman and when he said I was going to file suit, that day it was packed. Do not put yourself through the stress!

Move size: 1 Bedroom Home Service cost: $2400

My elderly parents decided to use this company to move cross country. They gave all the specifics to the agent. They got a great estimated price! So cheap in fact!! Well their window was the truck would come on a Friday or Saturday. The company finally should up at about 7:00pm on the Saturday (Even though they were told they would come between 12-2pm). The company that showed up is NOT American Standard but MAP Moving & Storage. It's during the pandemic (no masks worn by employees). This MAP company is not rated with the BBB and has horrible reviews & complaints.

They are now telling my parents that they need to pay $3,000 more to move their stuff! That the American Standard agent didn't 'estimate right'. This is insane! My parents are now stuck with this nonsense. Do not be fooled by this company.

I've been calling now & leaving messages - we'll see if they ever call me back. They are shaking down my parents or they'll just leave their stuff in the driveway. Also - the 'guy in charge' is sick laying down in his truck - so they're going to move the items into a smaller truck and then move it again tomorrow.

Move size: 2 Bedroom Home Service cost: $3500

Charged me $1000 non-refundable deposit. Sent a moving company that couldn't fit all my stuff so they just left half of it. The movers also tried to charge me extra, even though I had LESS than what was estimated on the phone.

Spent almost 2 grand to move a single bedroom apartment, I wanted to save my friends and family the headache.

It was a nightmare. Just go directly to a local company. These people charged me $1000 and all they did was call a moving company, give them a bad estimate. Total and complete rip off.

Move size: 1 Bedroom Home Service cost: $2000

When I asked Kevin about delivery window, he told me that he can't guarantee exact day, however, if my goods will not be delivered on time and I need to rent a hotel for my family, the company will reimburse for it up to 150$ per day. It was Friday at 17:00. So, I was happy and paid deposit. Then when I finally found time to go through multiple pages of contract on Wednesday there were nothing about it in the contract. I called customer service and they denied such a policy. I requested a refund, however, they denied it as well.

So, in the end, one of their company employees lied to me to made me sign the contract and the company refused to accept responsibility for it and covered it up.

Very unprofessional!

Move size: 4 Bedroom Home Service cost: $1970

American Standard is a brokerage that makes the consumer a lot of promises they do not keep. We made reservations for a pick date and they said it would be either that day or the next day and that we would be contacted 3 days before pick up day to confirm times. We received not calls from the movers and had to keep calling American Standard to get answers. They do not answer phones and they do not call people back. When I finally got a hold of someone she said that the movers should be calling any time today. (the day before we expected the movers) She said that the movers would not be coming out till the day after and that we should expect them between 8am-noon. 5 pm came around and no movers and no one answering customer service calls. I called 13 times. When someone answered around 5:30 I was informed that the movers were delayed but they would be there the next day between 8am-11am. Around 4:30pm the next day I get a call from the movers saying that they would be arriving around 7-8 p, and they should have us packed up by 2am and our things would be delivered to our destination the next day. I said that can't happen, we have to go to work tomorrow and we reserved this with confirmation that our belongings would be delivered on the 4th. The mover told me " I can't have my guys waiting around for 3 days to deliver your stuff".

They do not confirm anything with the moving company they hired and the amount they quoted will go up 3 to 4 times higher. My estimate of $2355 was increased to $4955. They showed up in a 26 ft Penske truck (one you can rent at Home Depot) and 3 days after our reservation date and blamed that problem on a hurricane without ever calling and letting us know what was going on. I turned the movers away saying that I didn't budget for that amount and no guaranteed delivery date.

I finally researched reviews for this company and low and behold I was an idiot for even using them.

Move size: 3 Bedroom Home Service cost: $2355

Save your money and energy. This company is the epitome of unprofessional. Poor communication does not begin to explain the experience. Booking was a breeze great quote easy experience, told we would get a call out a week from pick up never came. We called we were put off a few more days, told we would be contacted never contacted, again we called, once again put off another 24 hours, never called we called, again put off this time told a pick up window and told we would be contacted 20 min before pickup. Again no communication no pick up. After multiple calls and emails we were told they would arrive first thing in the morning 7-10am. Again no show, after more calls and using a different phone number to contact they answered and told us 2-5 this time, when asked about our options told their contract gave them 2 days to pick up before they would have any other discussions I asked for an email expressing that, and was hung up on by someone claiming to customer service management. "is there anything else I can do for you good bye" click.

Move size: 1 Bedroom Home Service cost: $2200

This company is a broker not the real moving workers. At the first contract, they called 2800 and they said it included everything. They didn't mentioned anything about they are a broker. And after, this company kept changing everytime we called for confirmation. Finally at the moving date, movers come to my house which was hired by this company. They quote again in the morning of moving out date and then we get to know that the initial price was only for the broker and we need to pay more to the movers almost the same price. The movers were good people but not this company. Local movers are the best who can quote at moving site by their own eyes.

Move size: 1 Bedroom Home Service cost: $5000

This company is so unprofessional! Once I canceled my move and tried to get my money back the employee, Brian, essentially went incognito and refused to call me back. I am still waiting for my refund it has been well over 30 days since I canceled my move. They are costing me more money than I owe, they will steal from you and try to drain you of as much money as they can.

I have been non stop calling them about my refund for well over 4 weeks and they keep blaming it on Covid. I eventually had to tell my credit card company to dispute the charges since still no refund. The company then told me that they "processed" the refund and that it was in my credit card companies hands, I called my credit card company 7 days after said refund was "processed" and they still don't see anything processing and advised me to dispute the charge so that my credit score won't take a hit.

Move size: 3 Bedroom Home Service cost: $2343

I am livid. At first glance American Standard Moving sounded like a godsend for my cross country move however the whole experience turned into a nightmare. The original 'Senior Relocation Specialist' did not correctly write the packing list and when it was supposed to be confirmed he did not fix it. he assured me it would be "fine" and if he had missed things the movers would still be able to take it at no additional cost to me. This was not only not true but I was not even able to get it corrected. So it cost me an extra $500. I accepted that and tried to keep a positive outlook however he promised the delivery would be made within 2 weeks and it has now been well over that with no word as to when I will get my stuff. I have repeatedly tried to contact him with no success. The customer service seems to not have the ability to resolve the issue either. I would recommend using a different company especially if you have time constraints or children.

Move size: 1 Bedroom Home Service cost: $2500

PROS: the broker will arrange and find a third party mover who is on your route.

**The third party mover I had was very nice (the logistics was at the companies convenience - not customers); 2 boxes lost, but expect a box to go missing when you go in a warehouse for storage for an extended period. Honestly - this will be a luck of the draw....so I'm simply reviewing the bait and switch broker company & professionalism.

CONS: They grossly underestimate the quote to get you to sign with them and they have NO accountability (or apparently conscious) that they are doing so. I asked all the "right" questions when moving (i've moved on average once a year for the last 10yrs - i should have known better). When you try to talk to them about anything after, they push it off to the third party (so what did I pay them for?) and since you pay upfront quite a bit of "non refundable fee" and you have already planned your schedule around this... so in other words - you are stuck in a rock and hard place - and you pay the additional costs.

ADVICE: Use a company that sends someone out to give a proper quote after looking at your belongings. I've always done so, but with covid I assumed this was an adjustment for safety.

Good Luck with the Move. Moving is stressful and moving companies should be helping, not adding additional stress.

Move size: Studio Service cost: $2550

They state they are a carrier when they are in fact a BROKER, they'll tell you to look them up on FDOT website which lists them as a carrier but they will still broker out your move!

They state they are 'different' by giving you a quote based on your inventory, they are STILL using cubic feet for your quote. Even though it is a binding NOT to exceed a certain amount, DOES NOT matter! They quoted me for the average size of items but their estimate was 40% less than what I had and I even overestimated on my inventory list.

I had Ocean Moving and Storage show up at my door instead of American Standard and they refused to pack my stuff until I agreed to pay over $1000 more than my quote.

Once they finally dropped off my stuff things were broken. My TV was ruined, handle ripped off my dresser, and other items were wet. They tricked me into signing option 2 on the insurance coverage. Option 2 states you are only insured for $.60 per pound, my $1k TV is only worth $24 and the claims process is grueling. The paperwork states option 1 is included in your moving estimate which is a valuation of your items rather than weight but they don't have you sign on that line and rather sign the insurance by weight and don't deduct the cost from the total of going with lesser insurance even though your moving cost should include the valuation insurance it doesn't matter if it isn't signed on the option 1 line.

When getting a quote they stated mattress moving bags and TV boxes were included, they were not. Luckily I had my own mattress covers and TV boxes because they wanted to charge $75/TV box when they cost $18 retail.

They were deceitful and intentionally misleading and back you into a corner because no one has a second mover on standby in case they show up and pull a fast one on you. y advise is to avoid cheap moving prices because you will end up paying for it in the end!

Move size: 1 Bedroom Home Service cost: $3080

Vince made many promises all are lies. He said contact him if their is an issue. Lie. He never responded past the sale. He said he added a protection. Lies. He said so many lies it’s hard to keep count. Now all my house hold goods are unprotected . I spoke to customer service there is nothing they can do. I would avoid this company at all cost. They have a Predatory business model. I’m a disabled vet on a fixed budget so I’m forced to use moving company. I’m left 2000$ short and unprotected. Please know they will lie to get the sale. The person selling the product will have nothing to do with you beyond the sale and will not be held accountable for the lies. Vince is a sales manager he should be reprimanded for these business practices. Totally unethical to take advantage of disabled people like this. Disgusting.

Move size: 4+ Bedroom Home Service cost: $15300

When I contracted for this move I was verbally promised delivery from Windsor CA to Portland OR in 5-7 business days, although nothing on the document I E-signed mentioned delivery time. As the truck was being loaded the driver said 7-10 business days. At no time did I see or sign anything in writing until their truck was loaded with all my belongings. At this time I saw in fine print on the back of the Interstate Bill of Lading contract that it could take 30 business days. This is day 11 for a 600 mile trip. I am nearly eighty, sleeping on a borrowed air mattress and running out of the two weeks of prescription medication that I packed to be on the safe side. At this point they have 75% of what I owe them when contracting in all good faith for their services. When I talked to dispatch this morning I was told another 5-7 business days. Hire someone else.

Move size: 2 Bedroom Home Service cost: $4130

If I could give zero stars, I would. This was the worst moving experience. They sub contract all of the moves to the WORST companies. They were 3 days late (with no notice--I had to call them for updates each day when they didn't show up); they charged me more than $500 in additional charges; they updated the contract multiple times without my consent; they cannot give me a time frame for delivery except 1-21 days, "we'll call you an hour in advance"; and ZERO customer service.

Move size: Studio Service cost: $2000

Scam 1: The company is telling me that because my unit isn't next to the elevator at the storage facility that it is a long haul. THIS IS RIDICULOUS. The ORIGIN is the storage facility which the truck is literally parked inside of. This is NOT A LONG HAUL. And this isn't the first time I'm sure you all have picked up from a storage facility and AT NO POINT did anyone ever say this was a possibility.

Scam 2: They eyeball the feet!!! They are "experts" and can see that its over 75 feet.

Scam 3: A flight of stairs is 7 steps not the typical 12. They will tell you the first flight is free, but it's actually a 1/2 flight.

Scam 4: They will park on the other side of the street directly across from your house and now claim again its a long haul - its over 75 ft.

Scam 5: They send a shuttle even if you don't need one! And they move your stuff from one truck to another truck --- what's the point of signing that all your stuff is inside?!

I feel lied to and taken advantage of.

Move size: 1 Bedroom Home Service cost: $1750

As someone who thought all moving companies struggled in some areas but eventually got the job done...I am officially a sucker. These slimy brokers will book you in and once they get your first payment- you never hear from them again. They pair you with an actual moving company (I think?) who has an entirely different timeline. Got our stuff 2 weeks late with no updates unless WE called. Also had some damaged items. Every time I called into my sales rep (Jason) he ignored me and sent me to the abyss that is their customer service line.

Truly wouldn't even call this a company. Should be illegal how bad the service was.

Move size: 1 Bedroom Home Service cost: $3000

Dennis called me soliciting my business, he advised for us to cancel with Empire because they were brokers and to go with them because they do their own pickups and deliveries with their trucks . The DOT department of transportation indicates they don’t own trucks! The customer service is horrible they are nasty, condescending, arrogant . BeCAREFUL the sales people are nice up to you sign then watch out they are HORRIBLE!!! Don’t go with them you’ll be sorry!!!! I promise I’m an honest business owner and they just LIARS! Dont trust them!!

Move size: 2 Bedroom Home Service cost: $2500

They lie and lie until they get your money. The customer service manager is very rude and yells on the phone. The sales team practices preditory behavior. I paid 2k above what they quoted me and I took less Furniture then what I told them. They lie about their additional warranty. This is a total scam from beginning to end. Avoid at all cost. Not enough characters to explain all the financial hardships I had to endure. It sucks that they take advantage over disabled veterans in this manner. This may cause my financial downfall. Literally making me bankrupt.

Move size: 4 Bedroom Home Service cost: $16000

I recently contracted with AmericanStandard Moving Company, through brokers, for a move across the country. They took a substantial first payment from me at the time I signed the contract filled with "legalese" and incomprehensible wording. I took ill and had to place the move "on hold". Further health complications as well as a surge in COVID-19 cases has kept me from moving back east. When I called to cancel, I was told their policy, which amounts to larceny, gives them the right to keep my substantial deposit. I am a senior citizen on a fixed income and am disabled. I do not need the additional stress of dealing with a company that feels justified keeping an old woman's money because she had to cancel her move. This is a large firm and heaven knows how many other people get caught in their loop holes. I suggest you deal with another company with a reputable cancellation policy and concern for their customers. Make certain you read ALL the fine print in their contract. They have taken my money; money that cannot be replaced. I am going to the Better Business Bureau and any other offices that deal with shoddy business practices. In addition, the customer service manager with whom I spoke was snarky, rude and extremely disrespectful. Her attitude made me so angry I hung up the phone. She actually said the situation was "too bad for me" and used the word "tough". She needs a lesson in what customer service actually means. Were she my daughter or sister, I would be embarrassed by her attitude. STAY AWAY from this company!!!!!

Move size: Studio Service cost: $1927

They will give low estimate initially and then will later state you only get so much room in a truck making you pay more. Furthermore, will not give you refund even if it is within 72hours. I feel like we have been taken advantage of and we don’t have much $ for our move and now we are out of $3000 for a move. However, I want to give advise that Uhaul now offers movers for a small price for both destinations. Seriously, pay movers and don’t waste your money on this scam company. Hopefully, I get some of my money back from this company since I canceled within 72hours, but not dealing with decent people, so only God knows what will happen. Best of luck to anyone reading this that has a move coming up. ??

Move size: Partial Move Service cost: $3000