American Standard Moving & Storage

I contracted American Standard to move my house form PA to NC. The main reason for selecting them was the person on the phone assured me that they are not a broker, but they handle all their own moves LIES. I was also told that the person I did my inventory with would assist in any future questions/concerns, I was never able to reach him again after collecting my non-refundable deposit. Now the movers who moved us damaged several items and no one will own up to repairs. I asked about different parts of the contract and was told repeatedly it was an "old form, we do not do that anymore". If Neil Greco calls you from this company, hang up and block the number!!

Move size: 4+ Bedroom Home Service cost: $10000

You will thank me later do not use their services! We made an out of state move from California to Oregon. At first Brian Sanchez who is totally unprofessional, was calling and bothering us to use their services. Took a very long time, kept moving dates, and took over two weeks to deliver our things.They still charged us after losing over 5k worth of stuff. They said they delivered it to the wrong address and there was nothing they could do after that to recover them. We tried calling Brian back and after he had realized his team didn’t do their job right he stopped answering. They still made us pay them 500 after we asked them where the rest of our stuff was. Family heirlooms, designer purses, a guitar, and furniture all gone. We called customer service and were told to make a claim but didn’t want to meet with the 10,000 insurance policy! Do not go with this company! The prices might be lower than other companies but you will end up regretting it after.

Move size: 1 Bedroom Home Service cost: $1600

We were told that the price of moving would be 1400, with no chance of being higher only lower. In that price, we paid for 30 boxes, our two couches, among other furniture in the house hold. When they got there, we were told there wasn’t enough room in the truck. Long story short, they tried to charge us 3k for the amount of things we had that originally costed 1400. Not to mention, they ended up ONLY MOVING THE FURNITURE!! Don’t waste your money or time on this company!!

Move size: 1 Bedroom Home Service cost: $1500

WORST MOVERS, THEY BROKER UR JOB OUT THEN REFUSE TO HELP. CHARGE DOUBLE, BROKE EVERYTHING I OWN GROSS. LITETALLY RUINED EVERY SINGLE THING THEY MOVED. 1ST THEY LEFT HALF OFMY STUFF BEHIND TELLING ME I WOULD OWE OVER 800 MORE DOLLARS. THEN AFTER OVER A MONTH OF WAITING THEY FINALLY DELIVERED MY BROKEN MANGLED BOXES AND FURNISHING. I AM STILL MISSING MOST OF MY FURNITURE AND SOME BOXE. BROKE THE STAND OFF OF MY TV, CRUSHED EVERY SINGLE BOX, DENTED AND SCRATCHED ALL FURNITURE, DESTROYED MY DAUGHTERS DOLL HOUSE. LITERALLY EVERYTHING BELONGS IN THE TRASH. THEY FOLDED MY SLEEP NUMBER BED IN HALF RUINED IT, FAUGHT WITH ME TRYING TO REFUSE GIVING ME THINGS I COULD CLEARLY SEE THAT WERE MINE SAYING THEY WERE NOT ON THE PACKING LIST INCLUDING ONE OF MY TVS. DESPICABLE HORRIBLE CUSTOMER SERVICE HANGING UP ON CUSTOMERS, CALLED ME A LIAR SEVERAL TIMES. THE MOVERS DEMANDED TO BE PAID 50 BUCKS TIP TO ALL 3 MOVERS BEFORE THEY WOULD EVEN ENTER MY HOME. THEY REFUSED TO PARK AT MY FRONT DOOR THEN CHARGED ME EXTRA TO WALK FURTHER THEIR OWN FAULT. MY 55 IN TV IS NO GOOD AND ALL OF MY LIFE LONG MEMORABILIA IS LITERALLY CRUSHED. PLEASE DONT GIVE THEM A PENNY. THEY ARE HORRIBLE.

Move size: Partial Move Service cost: $2000

I received a great original quote from Glen Davis. Discussed that once all was packed I would receive a call 72 hours prior to arrival to update inventory. Well I called 3 times over the previous 3 days and was told not to worry they would call. Once movers showed up I was explained what the cost would be if I completely filled truck, but not to worry that wouldn't happen. Once truck was fully loaded, I was informed it would be an additional 2000 dollars. I called Mr. Davis who said "Well that was our fault sorry we didn't call, but it is out of our hands now. You can always refuse delivery and lose your deposit." On the day of moving that would have then cost me an additional 1500 dollars for a moving truck rental on day of move. Customer service offers no help, sales reps lie, contracts were broke . but who care they got their money right?

Move size: 2 Bedroom Home Service cost: $3700

They are not a moving company. They are a brokerage, which means they subcontract your move to a third party. They drastically underestimate your cost to move to get your business. They communicate in terms of cost per weight (which sounds great), but then charge per cubic feet, so you owe A LOT of money at the time of the move. REPEAT, YOU WILL OWE A LOT OF MONEY AT THE TIME OF THE MOVE. Also, I didn't know when they were loading my belongings until the day before the move and they have up until 5 days to actually move your belongings. Ultimately, the final cost was on par with other moving companies, but the inconvenience and deceitfulness is not worth the hassle.

Move size: 1 Bedroom Home Service cost: $2800

This company is not the actual movers. They are a broker. They lied to me and said they were the moving company, then sub contracted to another company that I did not research. Was the most horrible experience. Movers did not show up till 1:00 in the Am. I was promised I would have my stuff from CA to NY in 2 to 3 weeks. Did not receive for until Two months later. I was promised I would be able to speak to the guy I booked during my whole moving experience. "William and Jason" both gave me there cell number and emails. I was texting and emailing when I was in desperate situation and no one ever answered or responded to this day. I am putting a claim in to better business bureau and consumer affairs. You go with your gut to trust people and than they screw you.. And when I finial received my belongings My 50” TV screen was smashed, my microwave glass was shattered and my Large Cat tree was destroyed…Terrible.

Move size: Studio Service cost: $3155

Never, ever use this company. We had no idea where our furniture was for weeks, and no one would answer the phone at the office to tell us where it was and when it would arrive. We called the office, from a phone that was an unfamiliar number to them, and they answered.

I was kept on hold for 20 minutes and then they disconnected.

We had an up charge on both ends of the move. $2000 more at pickup, and a month later,$2000 on delivery.

Please stay away! Scam artist!

Move size: 1 Bedroom Home Service cost: $6000

This company misrepresented the services that would be provided and after receiving a very detailed inventory of our move over the phone the representative, Mitch, assured that our move would take place on 8/14/20. We were told that date would t be an issue and placed a deposit on the move of $5,250.

Mitch stated this price was due to the short notice and we would pay the balance on the day of moving. They later called to confirm the move for the 14th. A couple hours later I received a call confirming for the 15th. I told them this was incorrect and the dispatcher made a huge deal of having to accommodate for the correct date of the 14th. I was changed from my previous time of 9am to 1pm.

On the day of our move (14th) the movers called to confirm 1pm. Several hours later said it would be between 3–4 pm. A little after 4pm, a much smaller truck with 3 men showed up. We were supposed to have 4 movers, not 3. The truck was a Budget rental truck that I could have rented myself and they didn’t have any additional equipment to “wrap and pad” my furniture as I had been told was part of the service. It was also very obvious when they did the walk through that they were contractors and had not been given correct information. They said it would be additional money. They were not happy about needing to disassemble table and beds, again something that I was paying for. They also said that all drawers would need to be emptied of clothes and I had specifically asked Mitch and the person that confirmed our move of clothes could be left in the drawers and was told yes.

So a move for a 4 bed 2 bath house, shed contents, which I specifically went through at length and made sure that Mitch understood it contained a garden tub, dishwasher, and double vanity for our new house, and 12 boxes of brick facade was originally quoted as $7750. This was a large move and I agreed to a large price. The movers arrive and want more money. I sent them away after arguing in the phone with American Standard and telling them this was unacceptable. I refused to give them one more dollar or to pay any remaining balance. They refused to refund any of my hefty deposit. Plus we had to rent trucks and move ourselves.

Do not use this company! It is a bait and switch. Not only do they take advantage of the customer, they take advantage of smaller movers that they contract the jobs out to.

Move size: 4 Bedroom Home Service cost: $7750

What a terrible experience with this broker, and a terrible way to take advantage of people during COVID. I was lied to by their sales rep, who sent me an itemized quote that included a motorcyle. After an hour talk, selling me on the excellence of their services, he promised me that the motorcycle would be handled with care, and that there will be no extra cost as long as my inventory is correct. I signed off the agreement electronically, and only received a deposit payment confirmation. A week prior my move, I called to ask whether I could get the bike picked up from a near by location. I was transferred to the moving company they hired, and was told it would not be a problem, the address was added on file.

2 days prior pick up, the company called and when going through the inventory, mentioned no bike was on the list. I ended up paying over 700 extra, and the bike was picked up like a box, secured between pieces of furniture only. The movers had no tools and wore no masks.

I just received the shipment today, and got charged $350 for transferring my items to a small truck from the trailer. Would the broker not advice me about this, if he was honest? Worst, my bike is still missing, along with my mattress, and large pieces of furniture.

Do not trust his company, and book with a moving company you know you going to work with from the beginning to the end.

Move size: 1 Bedroom Home Service cost: $2300

American Standard is just Sales Group that brokers out your move! Do yourself a favor and Move on to another company. My sales rep Mitch lied about every aspect of my move. From his quote, to when I would receive my furniture. Know that the moving company he farms you out to has up to 21 business days to delivery your belongings to your destination. Be prepared to sleep on the floor! He low balls your quote to get your business and the moving company they contract charges whatever they feel like at the time they arrive to move you. You sign another contract on their terms. I was quoted $1,910. Actual cost was $2,690. I moved out of a small 2 bedroom that I stayed in for one year. Hardly any furnishings. Basic necessities .. 2 beds, 2 piece sectional, kitchen set, counter stools, 9 large boxes. Not your typical lived in 2 bedroom home with a lot of stuff. Your Sales Rep will quote you by items.. 1 Table, though actual mover tells you 5 items- table top and 4 legs! Not a joke its on my new itemized list. Read your contract before you give any deposits to any moving company. Fees are charged to wrap a TV $150, mattress has to have special cover you are charged for but they do not put on! It is one scam after another to take advantage of you as you have no choice. The American Standard contract you sign states its at the discretion of the mover! In short, I recommend to sell your furniture and treat yourself to new furniture when you get there! It will arrive faster and with less aggravation.

Move size: 2 Bedroom Home Service cost: $2690

DO NOT USE THIS COMPANY!! I received an estimate from this company along with a few other companies. Mr. Bryan kept changing the estimate while we were on the phone with a $500 "discount" then changed the price again. When I received better estimates from other companies I explained to him that I would not be using their services. That is when all the name calling began!! Asshole, moran, idiot, ignorant and not the brightest person to deal with!!

Needless to say I did not use their services AND WOULD NOT RECOMMEND THEIR SERVICES TO ANYONE!! Please take the time to check out some of their reviews!! Horrible experience!!

Move size: 3 Bedroom Home Service cost: $4178

American Standard Moving and Storage is a scam. We gave them a list of items to be moved and they quoted us a price. On moving day the mover showed up and classified 70% of our items as "Bulky" items that required a premium fee. Bottom line our $2800 quote ballooned to $6300. They refused to move us for the contracted fee of $2800. When we refused to pay the $6300, the mover left and American Standard refused to refund our $1300 deposit.

DO NOT USE THIS COMPANY!

Move size: 2 Bedroom Home Service cost: $2800

Do not use this company! I used this company to move from San Diego to LasVegas and they subbed out the work to Cheetah Movers. However, Cheetah did not pick up my stuff. Another mover came named White Gold and their lead guy was very rude to me. The final delivery was made by yet another company. A bunch of my collectibles were broken but who do you hold accountable when different companies are involved? I had no idea when they were going to deliver. They told me it could be up to two weeks and then at 10:40 pm I received a text that they would deliver the next day. Their customer service told me to have a Cashier check made.to Cheetah but then White Gold shows up and won’t take it. Both American Standard’s sales guy And White Gold were unprofessional and rude. I saw the poor Reviews and should not have used them. I also had questions and they did not return my calls. Don’t use this company as they are so unprofessional.

Move size: 3 Bedroom Home Service cost: $3800

My husband and I recently relocated from Colorado to North Carolina. I was, of course, looking for the most reasonable cost for this move, and looked into many companies. The sales rep from Am Standard was nice enough, but when I was hesitant to move forward with making a final decision, he switched me to another rep that really increased the pressure to sign, which should have been my first red flag.

I had given them the list of all our furniture and appliances, an approximate box count, and our quote was $12,000, minus an ENORMOUS discount of 65%, bringing the total down to $5700. Of course, this was the best price I was able to find, so I signed with them. The discounted amount should have been red flag #2.

The day the movers showed up, it was not a truck from American standard, as expected, THEY BROKER THEIR MOVE OUT AND DO NOT TELL YOU! The foreman sits down with me, and with his nifty pencil, gives me a final price of $12,400. I about fell off my chair! No, I explained, I have a written price of $5700 from American Standard. He says, oh, that is nothing, this is how we calculate your cost, and explains it to me. Here I am, three days before we must have the house empty and cleaned for the buyers, and be on our way to our new home, six states away. I got right on the phone with Am Standard, and was going to straighten this problem out-Only, my salesman is not available! I am only allowed to speak to a customer service rep who knows nothing about our move.

I explained what was happening, and she was very sympathetic, even offered to refund $450.00 (which, of course I never got!) The foreman, in the meantime, called his boss, and got $2000 taken of the total cost. I was backed into a corner- no time at this point to shop around for another mover, was not able to reach the Am Standard sales team, and this mover was not loading a box on his truck until I signed his contract. After several calls to my husband at work, we decided to sign, and contact a lawyer once we got to North Carolina. This was classic bait and switch, and there was no way out!

The movers were very good at their jobs, I will say, and they did wrap all our furniture very well. There wasn't a single item broken or missing, and no damage to any piece of our furniture.

On the other end, our belongings were supposed to arrive on Sept 2. When I called on Sept 1 to confirm their arrival time, I was informed they had up to THREE WEEKS past the date I was promised to deliver our belongings, which was explained to me by my movers (this was a complete surprise, and was definitely not explained!)

We ate off paper plates and slept on an inflatable mattress for the next two weeks, until our belongings arrived on Sept 14.

We have now settled into our new home, but this is not over.

Move size: 3 Bedroom Home Service cost: $10200

Charged me $1000 non-refundable deposit. Sent a moving company that couldn't fit all my stuff so they just left half of it. The movers also tried to charge me extra, even though I had LESS than what was estimated on the phone.

Spent almost 2 grand to move a single bedroom apartment, I wanted to save my friends and family the headache.

It was a nightmare. Just go directly to a local company. These people charged me $1000 and all they did was call a moving company, give them a bad estimate. Total and complete rip off.

Move size: 1 Bedroom Home Service cost: $2000

DO NOT USE THESE PEOPLE!

Bait and switch tactics!

Dodge calls. Don't answer emails.

I still don't have my things. Time frame has come and gone for delivery. Cross country move.

When I booked my move, the sales person and I walked through the process, did an initial inventory that he told me.. "lets just get close, identify the big items, and we can estimate the smaller ones"..

Ended up with about 90 items.

He calls back the week of my move, we go through it again now that we have items packed and a better idea of what we are moving.

Some things have gone, some have been added, but we still land around the 88 item mark.

Movers show up (completely different company..by the way) American farmed us out to some random movers.

The foreman takes a look around and counts items and ends up with DOUBLE the number.

In the initial count you say, I have 2 queen beds and frames. this gets counted at a total of 4. But when the movers show up this gets counts as a total of 10.

I.e. 2 headboards, 2 footboards, 4 side rails, 2 mattresses.

Same thing happened with our tables, desks, and other items.

So, all in all, our move cost double what we had been quoted. Being stuck as we were leaving about 10 hours later, we agreed.

Here we are more than 3 weeks later and past the delivery window.. our items still have NOT even left the original destination. Again, this is a CROSS COUNTRY MOVE.

I call American Standard and they say, NOPE, you need to call this other place.

I call the other place and get ahold of someone the first time I call. They said they need to call dispatch and give me a call back..

No call ever comes.

I try to call back, and it goes straight to VM. Time and time again..straight to voicemail.

We call from my wifes phone and VOILA they answer!! But they say the same thing, we need to call dispatch and will call you back.

OF COURSE NO ONE CALLS.

If our items ever show up it will be at least 5 weeks without our items.

If they ever show up.

I have used movers before for both long haul and short haul moves and this is INSANE!!

I know why they make you pay with cash when they pick your stuff up and drop it off.. so you can't dispute it with your CC company.

SCAM ARTISTS.

AVOID THESE PEOPLE.

Move size: 2 Bedroom Home Service cost: $7500

I knew the move I was trying to schedule would be difficult, and I did my best to convey that when I spoke to Jason on the phone. He assured me he would send a team that could deal with the tight elevator schedule, and my shipment could be warehoused in my new home town while I house hunted, and delivered when I found a home. He gave me his number so I could reach him with questions without going through the dispatch number. After that, he never answered any of my calls or replied to messages.

The movers were scheduled on the wrong day, and I had to wrestle for a new elevator appointment. One dispatcher told me the movers would be there an hour early for the new appointment. They were two hours late. I called back, and another dispatcher told me that the time was not when they would work, but a window of time during which they might arrive. I was running boxes and furniture down the hall myself, trying to get it all in the loading dock before my elevator time ran out. When the movers showed up, they were in no hurry. When the work was nearly complete, and I was being hollered at by the elevator czar from the property management office, the moving crew stopped for a break. In the end, I did about half of the heavy lifting myself.

When I arrived at the new town, and found a home, I called to try to schedule a delivery date. Everything Jason said about moving things to the new town for a quick delivery went out the window. After three weeks, everything was still in the wrong state. I was told they'd get it on a truck in about a week, and then it might take two to four weeks to arrive, but they would call 24 hours ahead of arrival. All I could do was let my employer know I would need a day off on short notice between now and the end of time. The good news is that it only took a few days, not two to four weeks, between the time the shipment was on the road and the delivery. I was given 16 hours notice.

When the shipment arrived, the people who moved it were careful and professional. Of course, by that time the damage had been done. There were some broken plates, and a few missing items. Many of the boxes and some of the furniture had been damaged.

Move size: Studio Service cost: $2300

When I asked Kevin about delivery window, he told me that he can't guarantee exact day, however, if my goods will not be delivered on time and I need to rent a hotel for my family, the company will reimburse for it up to 150$ per day. It was Friday at 17:00. So, I was happy and paid deposit. Then when I finally found time to go through multiple pages of contract on Wednesday there were nothing about it in the contract. I called customer service and they denied such a policy. I requested a refund, however, they denied it as well.

So, in the end, one of their company employees lied to me to made me sign the contract and the company refused to accept responsibility for it and covered it up.

Very unprofessional!

Move size: 4 Bedroom Home Service cost: $1970

I'm a senior and have moved households many times in my lifetime, however I was not savvy enough to see this scam. I have an open case with the State Attorney Consumers Affairs Division and Department of Highway and Transportation.

I am pushing them to do a full blown investigation. They provided no service to me and want to keep my 3k deposit.

I would rather donate that money to someone in need than see the scam artists keep that money. They simply lowballed my estimate then after we closed on our home and prepared two weeks for the move, they show up and their hired help spends literally 5 minutes in my home and tells me they screwed up. Now the 6k estimate for the move is 12,000 to 14,000. You can imagine the shock my wife was in. This is after a few days prior going over every item that had to be moved with a gentleman named Scott and informing me they had to bump the estimate from 5,700 to 6,300, again after reviewing every item room by room. Okay we really had no choice that was just few days before the move. We did not add one item from that conversation. So then they use the contract wording, "estimate" as their basic way of not having to honor their contract. Just for your FYI, Mayflower came as an emergency call and provided an estimate and moved me the next day for thousands less than American tried to scam us for. Be aware of a sales rep named Brian, nice in the beginning then ghosts your calls and emails when the scam takes place. I've been in business many years but this is truly the shadiest scam artists I've ever dealt with. I confirm everything I wrote is factual, which was sent to their customers relations department. You should have seen that response, gouging and deceptive practices are criminal, that's what I'm, seeking the Attorney General to move forward with. However they respond to this is more cover-up for their scams.

Move size: 4+ Bedroom Home Service cost: $6300

I called American Standard after it showed up on my email. I talked to Dennis Mitchell and he gave an estimate of $1900.00. I set the dateofpickupasAugust 27. When the movers arrived I asked for the bill of lading. They said they were waiting for a telephone call. They took everything out and gave me the bill which was $400.00 more. I am an 80 y/o widow going from one retirement home to another. My furnishings arrived on Sept. 27. They do not answer phone calls. My son finally talked to a nasty woman and when he said I was going to file suit, that day it was packed. Do not put yourself through the stress!

Move size: 1 Bedroom Home Service cost: $2400